Zenith Proper,es NW, LLC, Clark County's Premier Residen5al Property Management Company,

and Real Estate Brokerage Firm is an entrepreneurial, goal-oriented, future-leaning leader in our
market. Opera5ng in Clark County, Washington in the United States for over 14 years, we specialize in
residen5al property management and real estate sales. Voted Best in Business six years running and
Best Residen5al Real Estate Brokerage Firm in Clark County. We are well-respected and closely
connected within our community, priori5zing rela5onships, and making direct contact with every one
of our Owner/Clients. We follow the Entrepreneurial Opera5ng System (EOS) and have a track record
of proven success. At Zenith Proper5es, we want to create raving fans on all sides of our business,
with the opportunity to take a division champion to win a World Cup.

Job Title: Client Relationship Manager

Our ideal Client Rela/onship Manager will be:

• Hardworking. You don't wait to be asked and lean in to build rela5onships. You've been
described by others as someone who is self-mo5vated, tenacious, and appreciates uncapped
poten5al.
• Strategic. You have the innate ability to develop a strategy that turns a challenge into an
opportunity. A strong communicator, you've got a no-pressure approach that establishes
trust and wins over tenants and clients. You respect the company's big picture and are a role
model for following core processes.
• Outgoing. You are outspoken and fun. Fast-paced and kind, you're quick to respond and a
leader in baUle. You lead posi5vely, encourage, manage, and hold a team accountable for
achieving agreed-upon commitments.
• Results Driven. You bring energy to the team that reinforces that everything we do needs to
contribute to financial success. It brings you a lot of personal rewards by hiXng the
company's goals.

Responsibili,es:
• Own and support all communica5on and processes with Applicants, Residents, and Owners.
• Par5cipate and promote a posi5ve Team Culture by living Company Core Values.
• Accountable and Owns Resident/Owner Lease Renewal process, fee collec5on, related
compliance, and financial issues.
• Follows Company Policy regarding 5melines for responding to Owner/Client ques5ons and
with the internal Team, resolving issues and promptly closing open files immediately.
• Lead Company and PM Team Members in building & improving interpersonal rela5onships
with & solving issues for Residents/Owners.
• Accountable for Risk Mi5ga5on and in-depth knowledge of common Landlord/Tenant risk
and legal issues involving Residents/Owners.
• Iden5fy process and communica5on inefficiencies.
• Ability to track data to obtain responses to inquiries, the number of interac5ons per move,
the number of denied requests, and the percentage of requests that result in moves.
 • Maintains expert-level knowledge of all Leasing so]ware including but not limited to Tenant
Turner and AppFolio. Ensures so]ware is set up for maximum ROI.

Qualifica,ons Required:
• Zenith Proper5es' Core Value Match
• Proven Track Record of Providing Excellent Customer Service
• Intermediate math
• English Proficiency Score of C2.
• Problem-Solving Skills
• Detail Oriented
• Deadline Driven
• AppFolio So]ware Experience
• Proac5ve
• Self-starter

Preferred:
• Property Management Experience
• 4-year Degree in Business, related industry, or equivalent experience

Desired:
• Leadership Roles Experience

WHY Zenith Proper/es?

• We get excited about the future and innova5on.

• We value a healthy work-life counterbalance.
• We value our Team Members
• We offer quarterly Profit Sharing
• We are Team oriented.
• Our industry niche is mid to upper-5er single-family proper5es.
• We offer con5nuing educa5on and professional growth opportuni5es.
• We hear5ly believe in the pursuit of learning.

Our Core Values are:

• Always a Team Player

• Passion to Learn
• Fun
• Striving for Excellence
• Respecaul to All
• Create Loyalty through Personalized Responsive Service.