Professional Documents
Culture Documents
Cake House
Cake House
Cake House
DATE OF SUBMISSION
i
Table of Contents
DECLARATION............................................................................................................................iv
DEDICATION.................................................................................................................................v
ACKNOWLEDGEMENT..............................................................................................................vi
CHAPTER ONE..............................................................................................................................1
1.0 Business background..............................................................................................................1
1.1 Business name........................................................................................................................1
1.2 Business location....................................................................................................................1
1.3 Form of ownership.................................................................................................................1
1.4 Type of the business...............................................................................................................2
1.5 Justification of opportunity....................................................................................................2
1.5 The industry...........................................................................................................................3
1.6 Entry and Growth strategy.....................................................................................................3
1.7 Goals of the business..............................................................................................................4
CHAPTER TWO.............................................................................................................................5
1.0 MARKETING PLAN............................................................................................................5
1.1 POTENTIAL CUSTOMERS.................................................................................................5
1.2 COMPETITION.....................................................................................................................6
1.3 Pricing strategy......................................................................................................................6
1.4 Distribution strategies............................................................................................................8
1.5 promotion and advertisement.................................................................................................8
1.6 sales tactics.............................................................................................................................8
1.7 Market share...........................................................................................................................9
CHAPTER THREE.......................................................................................................................11
Organizational management..........................................................................................................11
3.1 Organization.........................................................................................................................11
3.2 organizational structure........................................................................................................11
3.3 Recruitment training and promotion....................................................................................13
3.4 Remuneration and incentives...............................................................................................14
3.5 licenses permits and by-laws................................................................................................14
3.6 support services....................................................................................................................14
CHAPTER FOUR.........................................................................................................................17
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4.0 operational and production plan..............................................................................................17
4.1 Production facilities and capacity........................................................................................17
4.2 Production strategy..............................................................................................................18
4.3 production process...............................................................................................................19
4.4 Operation affecting operations.............................................................................................19
CHAPTER FIVE...........................................................................................................................20
5.0 Financial plan...........................................................................................................................20
5.1 Pre-operational cost..............................................................................................................20
5.2 Direct funding......................................................................................................................20
5.3 Working capital requirement...............................................................................................21
5.4 projected cash flow statement for Paul’s cake house...........................................................22
5.5 Proforma balance sheet for Paul’s cake House....................................................................23
5.6 Proforma income statement for Paul’s cake house..............................................................24
5.7 Breakeven level....................................................................................................................25
5.8 Profit ratio............................................................................................................................25
iii
DECLARATION
I declare that this business is my personal work submitted to the Kenya national Examination
council diploma in Catering and Accommodation.
Signature ______________________________
Date ________________________________
Signature _____________________________
Date _______________________________
iv
DEDICATION
It is my sincere gratitude to dedicate this business plan to my beloved parents and the family for
the maximum support. I will deeply remain indented to my friends for assisting me with relative
information, materials and ideas while writing this business plan.
v
ACKNOWLEDGEMENT
I would like to give most thanks to my parents who gave me their moral and financial support
throughout the course. I will not forget to acknowledge my mentor who has given me sincere
support as a supervisor of my business plan. My classmates Mershark, Nicole and Mary and
others support and advice.
vi
CHAPTER ONE
1.0 Business background
The name of the owner will be Paul Muriuki Kimani who is a Kenyan Citizen by birth. He
comes from Nakuru County. He started primary education in the year 2003 and later joined St
Francis Secondary School in the year 2013 to 2016 for the secondary education having
performed well in the Kenya Secondary Certificate examination. He later joined Rift Valley
Institute of Science and technology in the year 2018 to pursue a diploma course in catering and
accommodation management interested in food industry and this pressured her to start and run a
cake house.
i. The owner wants to exercise his skills – The owner having learned on how to bake cakes,
he wants to put those skills into practice
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ii. He believes in himself – The owner has the confidence or running the business in his own
since he is capable in doing so.
iii. Own boss – The owner of the business becomes the boss of the business hence it is easy
to run and manage the business swiftly
iv. The decision maker – The owner makes the decision easily since he is the boss therefore
it saves on time since the final decision is made quickly without any references from
anyone and other than the other forms of the business like the partnership.
i. Producing quality products cakes – The owner of the Paul’s cake house will ensure that
the products produced are produced under favorable conditions and in a hygienic
standard in order to produce quality products that will satisfy the customers.
ii. Saving time during the production – the owner ensure that the cakes produced on time
inorder to produce on time, the plans to use modern technology and machines like buying
of maxing machines and also trolleys for moving the cakes from the point of production
to the point of packaging and transportation
iii. Meets customers satisfaction – The owners will ensure that the cakes produced are of the
right quantity and quality. The case produced should be satisfiable to the customers.
iv. Concentration on the customers – The owner will ensure that the attention of the
customers is paid as they order cakes from different location since the business offers
deliveries services so as to take the right products as ordered by the customers.
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1.5 The industry
Paul’s cake house os categorized under the food industry and its expected to serve customers in
the nearly region and therefore spread to customers nationally and regionally after a scheduled
expansion. The farm is expected to increase in productibity and also expand to become a large
one due to advancement of technology of improving products and the entire industry.
I. Cakes
The Paul’s cake House will be producing different tyoes of cakes such as the black forest cakes,
chocolate cakes, fruit cakes, poundcake, red velvet cake, carrot cake, sponge cakes, genoise cake,
chiffon cake, Hummingbird cake, lady Battimore cake and flourles cake. The order cakes are for
ceremonies like the birthday parties, wedding ceremonies, Graduation ceremonies among others.
It will also produce cakes for retail shops such as chocolate chip cockies, strawberry soft cheese
cake, orange and blueberry chocolate muffins, macaroons, New York cheesecake, truffles butter
jam cookies and orange cake.
The owner decided to produce cakes for take away as well because of the people who will be
buying and packed for them to carry instead of taking them at the cake house.
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packaging paper bags, posters, exhibitions and various announcements made over the radio and
television.
aiming higher to become a business or a company of good performance both nationally and
regionally
b) objectives
good production rate to meet the demand – the rate of production should be good and
efficient
production of high quality and affordable products to the customers
maintain high quality management to ensure the achievements of the set objectives and
goals
to satisfy the customers needs
c) means of achieving the goals and objectives
Recruiting fully skilled and qualified personnel who are to ensure that quality products
and services are produced to meet the needs of the customers
Better customers carry-proper handling of customers – Always ensure that they buy
products at Paul’s cake House and also improving customer relations.
Improving quality of the products enhances catch of customers therefore Paul’s cake
house intends to tirelessly work in order to improve the packaging system, the quality of
the products to satisfy the customer needs.
Good management Paul’s cake House is to recruit competent personnel who are well
qualified to carry out productive work. This is to enhance proper decision making process
and good follow up of the set goals and objective to ensure that they are all achieved.
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CHAPTER TWO
1.0 MARKETING PLAN
1.1 POTENTIAL CUSTOMERS
The potential customers of the business is to consist of both local and commercial customers
whom are adults and youths since it is located in the town where there is a large population and a
number of institutions. The cake House is to cater for all age groups i.e children, youths middle
aged in daily business. The customers are categorized as follows.
These residents being the ones contributing to the higher population have same good income
hence they have potential to buy provided that they have the demand. Therefore the enterprise is
likely to have customers to buy well and in cash.
a) Residents of the market: Since the area is highly populated thus the business is to expect
a large number of customers in the area i.e Job seekers who are looking for employment
and all the people dwelling in the market and general public. Since Nakuru market has
three market days it is attract all categories.
b) Civil customers. It is to consist of hawkers or traders in the town who is to be operating
small scale business. They are to buy already packed cakes with the aim of reselling to
the final customers.
c) Commercial customers. These are customers who will buy products from our cake house
in the purpose of selling them. The type of commercial customers include supermarkets,
the market cnter sales and people dealing with cakes. They will buy products offered by
the business in wholesale prices in order to make profit.
The potential customers will be purchasing the products and services at day time from 8
am to 9 pm in the evening through the week, a month a year and so on. The potential
customers will be individuals from the region and those who work in the near by
institutions e.g near by markets, schools, colleges and universities, hospitals and people
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around the town. The business mainly target all age groups. The potential customers
will be purchasing the products and services in large quantity at a given time. The mode
of payment is cash and Mpesa.
d) Institution customers
These categories of customers will be expected to purchase goods and services in bulk
for the use in institutions. The entrepreneur intends to give discounts selling to the
customers. This will attract and encourage customers to buy more products in the
business objectives. These institutions includes; KMTC, University in the town like
Kenyatta and Egerton Town Campuses, secondary schools like Utumishi e.t.c
1.2 COMPETITION
Within the trading center of Nakuru there will be other major competitors who will give stiff
competition to my proposed business. This include;-
This business is under large scale business specialized in the sale of cakes product as proposed
business. It is located at the outskirts of Nakuru town and it is of advantageous to the business
since there will be no sharing of customers but the business will put down strategic plans that
would attract more customers as compared to it.
This business falls under small scale business located 500 meters from Yumm’s cake house. It
deals with sale of cakes products and is of advantageous to the proposed business since the
business would implement sale factors which could attract more customers from this stiff
competition.
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1.3 Pricing strategy
1. Government policy – This includes liberization for example government taxation. The
enterprise therefore is to adhere to policies and pricing laws f the government.
2. Environment factors – The factors includes all conditions to be considered which may not
favour the preparation and selling of the products for example during dry season whereby
raw materials supply for production is to be slow but during rainy season the raw material
is to be in plenty and so the prices is to flexible but to be fixed in order to keep strategy
that is responsible to the market force as they fluctuate every now and then.
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3. Demand oriented pricing – This is based on demand and supply the higher the demand
the higher the production and supply therefore it is to be easy to fix prices according to
the demand. And this is to make all the customers to come into large number.
4. Pricings – The proposed cake house is to offer its products at a slight low price but with a
maximum profit. All the aspects is to bring up benefits to the enterprises customers and is
to encounter competition from much other competition from much other competition in
the field.
The business will promote its product through social media eg facebook, tweeters, whatsapp and
giving free product samples to our customers. The business can be also advertised through
television and radio stations of which people will see our products and get information about our
business. There will be free transportation of goods to their destination if they buy goods in bulk.
The owner is also to sell directly to the customers, thus is to enable her to understand the taste
and preference of the customers and she is to be in a position to serve best and therefore they
gain her confidence. Also during community based project , the manager is able to attend to ask
for a chance to express herself so that community to be aware of the business.
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The prices of each product offered for sale would be reduced by one shilling as considered to
that of other competitions prices. This will ensure attraction of more customers. The customers
will be informed of any new products in the stock and their prices. The sales will be directly to
the customer. The salesman will be making various orders from various institutions which they
will be required to visy in advance.
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Yummy's cake
house
30%
Mwamba's cake
house
10%
The proposed business is to face challenges from competitors due to lack of finance to expand
and growth of the business lack of credit facilities may lower the growth of the business. My
finance may limit lending money requested but this is to be encountered by good record keeping
and proper use of funds available in the firm.
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CHAPTER THREE
Organizational management
3.1 Organization
Paul’s cake house is to operate as a sale proprietor form of business and will mainly be managed
by Paul as the owner with the help of my assistant manager who will help me in running the
business. The business will offer a wide variety of cakes products with good quality and
affordable prices. We will offer different types of cakes to our customers both retail and
wholesale and this will depend on the supply of raw materials to the establishment.
MANAGER
ASSISTANT MANAGER
ACCOUNTANT/CASHIER
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EMPLOYE NUMBER QUALIFICATION DUTIES AND SALARIES
E OF RESPONSIBILITIES
PEOPLE
Manager 1 Should posses a Training workers 50,000
certificate on food Making decisions
beverage Setting business bills
Should be hardworking Budgeting for the purchases
Should be innovative for the business
and initiative
Assistant 1 Should have experience Assigning duties to the 40,000
manager of 1 year workers
Should be hardworking Paying salaries to the
and honest workers
Should passes a Training workers
certificate on business
management
Accountant 1 Should have a certificate Receive payments from
in accounting customers
Should be able to Keeping all the financial
communicate records
Should be a hardworking Issuring receipts
person
Time keeper
Chef 4 Should have a certificate To bake dough 30,000
in food and beverage
Should have a health
certificate
Should be hardworking
Should have an
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experience of 1 year
Waiter 2 Ability to communicate Serving customers 20,000
Should posses a good according to their orders
health certificate Cleaning tables
Should have knowledge
of catering service
Should be hygenic
Security 2 Should be physically fit Guarding over the premises 15,000
officer Ability to communicate Allocate packing
Ability to keep time Alerting incase of any
Hardworking emergency
Operating 2 Should be punctual Day cleaning of the business 15,000
staff Should be hardworking premises
Age 20-30 years Keep the environment clean
Handwork 3 Should be of sound mind Receiving goods as they 15,000
man Should be hardworking arrive
Should be punctual Stocking the goods for
delivery
This is done by the manager in conduction with the other management staff. This is done by
taking letters to the proprietor using posters media e.g radios, and local churches for first
announcement purpose than recruitment followed by interviews to ensure good selection of
workers.
Training
Will be done through various programmes as set up for the business. There will be a period
whereby the staff would be taken to workshop so that they can join knowledge of the business
commences. Also the continuous training will assist whereby their methodology will be
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determining. The manager will also organize training programmes within the organization as part
time. The qualified will train the none qualified.
The qualified staff will train the non qualified through the following
Promotion
It will be done according to merit of the how they perform their duties and responsibilities. For
one to be promoted one should satisfy the management team of his/her working area as excellent
and training good record of working. The qualification and experience of a person will also be
considered in job promotion.
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3.6 support services
There are the services that will enable the business activities to operate fully, they are added in
business operations they include;
1. Banking services
The proposed business will open an account at co-operative bank of Kenya which will enable it
to serve its income. The business will also borrow loans from the bank if need be the proprietor
will be the one to bank the money of the business and also the one to withdraw.
2. Postal services
The business will open a postal service that would be used for outcoming and incoming letter
and mails, this will be done through postal Kenya P.O Box 131-2021 Nakuru
3. Garbage disposal
The business is with Wasafi garbage collection . the telephone number will ensure proper
collection of garbage form the business. Their number is 0721554565. This will ensure
cleanliness of the premises. The garbage collection will be done in a weekly basis.
Total cost production = Total material requirement + Total labour requirement + Total month
salary
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=205,000
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Monthly labour requirement Number of personnel Cost (Ksh)
General manager 1 50,000
Assistance manager 1 40,000
Accountant 1 35,000
Cashiers 2 30,000
Chefs 4 30,000
Waiter 2 20,000
Security officers 2 15,000
Operating staff 5 15,000
Total 205,000
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CHAPTER FOUR
i. Computers
The machine will be used to store records for future references and also it is safe from theft and
damages. It will also be used for security purpose since it will be filled with CCTV cameras
which will be able to see all the corners of the business.
These are booklets containing a quality and price in columns. These booklets will be used to
record quality purchased and its price after goods are delivered to the customers. The booklets
will be used to record quality p-purchased and its price after goods are delivered to the
customers. The receipt book will be showing the date in which the products or good were sold
and will indicate the amount paid.
iii. Calculator
The calculator will be used to perform basic arithmetic that is addition, subtraction division and
multiplication.
It will be used in measuring/weighing of goods as they required and as the order are made before
the packaging of delivery during the delivery.
The files will be used to store papers and documents after they have been sampled together using
the punch
vi. Fridge
Will be used to store milk and raw materials for cakes that need to be put in fridge. It will be
used to store perishable goods
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vii. Blender
Will be used in blending of some fruits like bananas for baking the banana cakes.
ix. Knives
x. Sinks
It will be used for dealing fruits for baking and also the equipment’s
It will be used during the preparation of fruits and doughs and cake products
The business plan to acquire more land for the expansion of the firm which will enable it to cater
for the demand of the customers, small retail, schools and wholesale traders who usually buy
goods in large quantities
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Working tables 5 800 40000
Freezer 1 3000 30000
4.3 production process
the business will deal with cakes and cakes products. The products proposed to be produced will
be of good quality and of contract quantity so as to have steady flow of customers. For the
retailers who will be buying the small cakes and take away, they will be packaged in boxers and
containers with the establishments name of which it will be advertising the business. This
production method will advertise the business and market it. It will also attract customers to the
business. The business will produce at an affordable price to all the customers.
This regulation will be from the local health facility which will empower the standards required.
There will be checking regularly on the employees legal health.
b. Environmental Act
This policy will ensure that is no environmental pollution of air and ensure clean environment.
c. Government regulation
The business will comply with the following regulation, operation license in certification tax
compliance and taxations.
d. Safety regulation
Workers safety will be given so as to avoid any accident occurring. All workers will be provided
with safety working gears e.g grooves, gumboots, aprons. Fire extinguisher will be installed in
the establishment and there will also be exit doors incase of fire breakage which will help the
workers to escape form the fire.
e. Trade mark
The business will be register with the trademarks. The Kenya Bureau of Standards (KEBS). This
will help the customers to know the safety of the services and products offered to them.
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CHAPTER FIVE
Personal contribution
As the owner of the business I will contribute the largest amount, which will be 500,000
I will apply loans from the Equity bank to reinforce in the starting of my business and that would
be sh200,000
Friends
My friends who have been playing a very big role in my life assured me that they will be with
me when I am going to start my business and they will be contributing sh50,000
Family members
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I am going to ask my parents to support me start my own business and that the should contribute
to me sh100,000
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5.4 projected cash flow statement for Paul’s cake house
JAN FEB MARC APR MAY JUN JULY AUG SEPT OCT NOV DEC
H
CASH IN FLOW
Cash sales 50000 70000 100000 12500 15000 15000 19000 17500 11050 30000 30000 450000 217050
0 0 0 0 0 0 0 0 0
Debtors - 10000 4000 5900 5400 8000 12000 4000 5000 8000 2000 600 64900
Services - 15000 200000 10000 80000 15000 20000 50000 25000 15550 40000 600000 256050
0 0 0 0 0 0 0 0
Cash at hand 20000 - - - - - - - - - - - 200000
0
Total cash in 25000 23000 304000 23090 23540 30800 40200 67900 14050 46350 70200 105060 499590
flow 0 0 0 0 0 0 0 0 0 0 0 0
CASH OUT FLOW
Purchases 35000 18000 19000 21000 20000 40000 80000 30000 10000 22000 33000 27000 355000
Loan 20000 20000 20000 20000 20000 20000 20000 20000 20000 20000 20000 20000 240000
Rent 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 120000
Salaries and 26000 26000 26000 26000 26000 26000 26000 26000 26000 26000 26000 26000 312000
wages
Electricity 35000 1500 1400 1700 1800 1500 1500 1000 1250 1800 2000 2500 52950
Mailing 4500 4500
Creditors 41750 30000 20000 15000 10000 50000 10000 10000 8000 5250 25000 25000 250000
Licenses and 15000 - - - - - - - - - - - 15000
permits
Insurance 4000 4000 4000 4000 4000 4000 4000 4000 4000 4000 4000 4000 48000
Advertisement 1000 - - - - - 5000 - - - - - 6000
s
Repair - - - 5000 - - 2300 - - 1000 - 6600 14900
Total cash out 19225 10950 100400 10270 91800 15150 15880 10100 79250 90050 12000 121100 141835
flow 0 0 0 0 0 0 0 0
Net cash bal 57750 12050 203600 12820 14360 15650 24320 57800 61250 37345 58200 929500 357755
0 0 0 0 0 0 0 0 0
Cash bal b/f - 57750 120500 20360 12820 14360 15650 24320 57800 61250 37345 582000 264805
0 0 0 0 0 0 0 0
Accumulative 57750 17825 324100 33180 27180 30010 39970 82120 63925 43470 95545 151150 622560
cash 0 0 0 0 0 0 0 0 0 0 0
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5.5 Proforma balance sheet for Paul’s cake House
As at 31st December 2020
Fixed assets sh Sh
Furniture
Machinery
Current assets
Stock of row material 150000
Stock of finished goods 300000
Stock of work in progress 200000
Debtors 50000
Cash at bank 300000
Cash in hand 150000
Total current assets 1050000 1050000
Current liabilities
Creditors 841070
Bank loans 200000 1040170
Financed by
Owners equity 500000
Contribution 150000
Add net proft 379905
Total 1029905 10290905
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5.6 Proforma income statement for Paul’s cake house
For the year ending 2021
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5.7 Breakeven level
This refers to the point where revenue is equal to the total costs
GP
Gross profit = x 100
sales
660,000
x 100
900,000
= 73.3%
379,905
R.O.E = x 100
500,000
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= 75.98%
379,905
= x 100
1,000,000
= 37.9905%
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