CHAP 11: MANAGING KNOWLEDGE

1. IMPORTANT DIMENSIONS OF KNOWLEDGE

1.1. Organizational learning
1.2. THE KNOWLEDGE MANAGEMENT LANDSCAPE
1.3. Knowledge storage
1.4. Knowledge dissemination
1.5. Knowledge application
2. THE KNOWLEDGE MANAGEMENT VALUE CHAIN
2.1 New Organizational Roles & Responsibilities
3. THREE MAJOR TYPES OF KNOWLEDGE MANAGEMENT SYSTEMS
3.1 Enterprise-wide knowledge management systems
3.2 Knowledge work systems (KWS)
3.3 Intelligent Techniques
4. THREE MAJOR TYPES OF KNOWLEDGE IN ENTERPRISE
4.1 Structured documents
4.2 Semi Structured documents
4.3 Unstructured, tacit knowledge
5. ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS
5.1 An enterprise content management system
5.2 Enterprise content management system
6. KNOWLEDGE NETWORK SYSTEMS
6.1 Portal and collaboration technologies
6.2 Learning management systems
6.3 Knowledge Work Systems
6.4 Requirements of knowledge work systems
7. INTELLIGENT TECHNIQUES
7.1 Expert systems
7.2 Rules in an expert system
7.3 How expert systems work
7.4 Inference engines in expert systems
7.4.1 Successful expert systems
7.4.2 Most expert systems deal with problems of classification
7.4.3 Many expert systems require large, lengthy, and expensive development and
maintenance efforts
7.4.4 Case-based reasoning (CBR)
8. FUZZY LOGIC SYSTEMS
8.1 Fuzzy logic for temperature control

CHAP 12: ENHANCING DECISION MAKING

1. TYPES OF DECISION
2. Decision Making and Information Systems
2.1. Business value of improved decision making
2.2. Senior Managers
 2.3. Middle Managers
2.4. Operational managers, rank & file employees
3. INFORMATION REQUIREMENTS OF KEY DECISION-MAKING GROUPS IN A FIRM
4. The 4 stages of the decision making process
4.1. Intelligence
4.2. Design
4.3. Choice
4.4. Implementation
5. Decision Making and Information Systems
6. Mintzberg’s 10 managerial roles
6.1. Interpersonal Roles
6.2. Informational Roles
6.3. Decisional Roles
7. Challenges of Information Systems
7.1. Information quality
7.2. Management filters
7.3. Organizational inertia and politics
8. High velocity automated decision making
9. Business Intelligence in the Enterprise
9.1. Business Intelligence
9.2. Business Analytics
9.3. Business Intelligence Vendors
10. Six elements in the business intelligence environment
11. BUSINESS INTELLIGENCE AND ANALYTICS FOR DECISION SUPPORT
12. Business intelligence and analytics capabilities
13. Business intelligence users
14. Examples of BI applications
14.1. Predictive analytics
14.2. Datavisualization
14.3. Geographic Information Systems (GIS)
15. Management strategies for developing BI and BA capabilities
15.1. One-stop integrated solution
15.2. Multiple best-of-breed solution
16. Business Intelligence Constituencies
16.1. Operational and middle managers
16.2. “Super user” and business analysts
17. Decision support systems
18. Decision-support for senior management
19. HE BALANCED SCORECARD FRAMEWORK
19.1. Business Performance Management(BPM)
19.2. Data for ESS
20. Group Decision Support Systems (GDSS)