Dell Powerprotect Data Manager Appliance 5.13.0.0: Installation Guide For Dm5500

Dell PowerProtect Data Manager Appliance
5.13.0.0
Installation Guide for DM5500
April 2023
Rev. 02
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents
Figures..........................................................................................................................................5
Tables........................................................................................................................................... 6
Preface.........................................................................................................................................................................................7
Chapter 1: Overview..................................................................................................................... 11
PowerProtect Data Manager Appliance introduction................................................................................................ 11
DM5500 front and internal views................................................................................................................................... 11
DM5500 rear view............................................................................................................................................................. 16
Hardware and software required for installation........................................................................................................ 17
Third-party rack requirements ....................................................................................................................................... 17
Chapter 2: Install the DM5500 in the rack....................................................................................19

Rack rails.............................................................................................................................................................................. 19
Installing the rails...............................................................................................................................................................20
Installing the chassis retention brackets...................................................................................................................... 21
Unboxing the DM5500 and removing the shipping screws.................................................................................... 23
Removing drives................................................................................................................................................................ 23
Removing drive blanks................................................................................................................................................24
Removing the front bezel..........................................................................................................................................25
Opening the drive bays.............................................................................................................................................. 26
Closing the drive bays................................................................................................................................................ 27
Removing power supply units.........................................................................................................................................28
Installing the DM5500 into the rack............................................................................................................................. 28
Installing drives ................................................................................................................................................................. 30
Installing drive blanks........................................................................................................................................................ 31
Installing power supply units........................................................................................................................................... 31
Installing the front bezel.................................................................................................................................................. 32
Chapter 3: Cabling and network requirements............................................................................. 34

Connect power cables......................................................................................................................................................34
Connect iDRAC cable....................................................................................................................................................... 34
Connect network cables..................................................................................................................................................34
Chapter 4: Configure iDRAC........................................................................................................ 37
Chapter 5: Pre-configuration tasks............................................................................................. 38

Collect external network information........................................................................................................................... 39
Management IP address............................................................................................................................................ 39
Data IP addresses........................................................................................................................................................39
DNS.................................................................................................................................................................................40
Collect DM5500 serial number, NTP, and time zone information.........................................................................40
Power on the DM5500.................................................................................................................................................... 40
Power on the DM5500 using iDRAC...................................................................................................................... 40
Power on the DM5500 using the power button.................................................................................................. 41
Contents 3
Assign static IP address to the service computer for initial DM5500 login.........................................................41
Chapter 6: Configure the DM5500 in the Data Manager Appliance Configuration UI.................... 43
Log in to the Data Manager Appliance Configuration UI ........................................................................................43
Initial DM5500 configuration in the Data Manager Appliance Configuration UI................................................ 44
Log in to the Data Manager Appliance UI .................................................................................................................. 46
Getting Started window.................................................................................................................................................. 46
Chapter 7: Set the passphrase for the DM5500........................................................................... 47
Chapter 8: Troubleshooting......................................................................................................... 48
4 Contents
Figures
1 DM5500 front view.................................................................................................................................................. 11

2 Left control panel..................................................................................................................................................... 12
3 Right control panel................................................................................................................................................... 12
4 Drive indicators......................................................................................................................................................... 13
5 View of drive bays extended..................................................................................................................................14
6 24 TB useable capacity DM5500 drive configuration..................................................................................... 15
7 96 TB useable capacity DM5500 drive configuration..................................................................................... 15
8 DM5500 back panel features................................................................................................................................ 16
9 L-Bracket Static rail.................................................................................................................................................19
10 Installing the rail....................................................................................................................................................... 20
11 Chassis retention bracket on rear rack flange.................................................................................................. 21
12 Diagram and description of installing the chassis retention bracket........................................................... 21
13 Remove the shipping screws................................................................................................................................ 23
14 Removing a drive carrier........................................................................................................................................ 24
15 Removing a drive blank.......................................................................................................................................... 25
16 Removing the front bezel...................................................................................................................................... 26
17 Opening the drive bays...........................................................................................................................................27
18 Closing drive bays.................................................................................................................................................... 27
19 Removing a power supply unit..............................................................................................................................28
20 Diagram and description of installing the DM5500 into the rack................................................................ 29
21 Installing a drive....................................................................................................................................................... 30
22 Installing a drive blank............................................................................................................................................. 31
23 Installing a power supply unit................................................................................................................................32
24 Installing the front bezel........................................................................................................................................ 33
25 DM5500 recommended network connections (optical SFP28/SFP+ ports)........................................... 35
26 DM5500 recommended network connections (copper 10GBASE-T ports)............................................. 35
Figures 5
Tables
1 Revision history...........................................................................................................................................................7
2 Related documentation............................................................................................................................................. 7
3 Typographical conventions...................................................................................................................................... 8
4 System health and system ID indicator codes...................................................................................................12
5 iDRAC Direct LED indicator codes....................................................................................................................... 12
6 Drive indicator codes............................................................................................................................................... 13
7 Hardware and software requirements for DM5500 installation....................................................................17
8 Static rails...................................................................................................................................................................19
9 Static rails adjustability........................................................................................................................................... 19
10 DM5500 NIC combinations................................................................................................................................... 35
11 Network cabling requirements............................................................................................................................. 36
12 Data Manager Appliance UI Getting Started menu items..............................................................................46
13 Data Manager Appliance Configuration UI error messages...........................................................................48
6 Tables
Preface
As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of
the software or hardware currently in use might not support some functions that are described in this document. The product
release notes provide the most up-to-date information on product features. If a product does not function correctly or does not
function as described in this document, contact a technical support professional.
NOTE: This document was accurate at publication time. To ensure that you are using the latest version of this document,
go to the Customer Support website.
Language use
This document might contain language that is not consistent with Dell Technologies current guidelines. Dell Technologies plans
to update the document over subsequent future releases to revise the language accordingly.
This document might contain language from third-party content that is not under Dell Technologies control and is not consistent
with the current guidelines for Dell Technologies own content. When such third-party content is updated by the relevant third
parties, this document will be revised accordingly.
Purpose
This document provides information on the hardware, software, and rack cabling requirements for the Dell PowerProtect
DM5500 Appliance installation and configuration.
Audience
This document guide is designed for personnel who install, configure, and maintain the DM5500 Appliance.
Revision history
Table 1. Revision history
Revision number Date Description
02 April 2023 Added Set the passphrase for the DM5500
01 March 2023 First release of this document for the Dell PowerProtect DM5500
Appliance 5.13.0.0
Related documentation
The following publications are available on the Customer Support website and provide additional information.
Table 2. Related documentation

Document Description
PowerProtect Data Manager Appliance Administrator Guide Describes how to configure, use, and administer the appliance.
for DM5500
PowerProtect Data Manager Appliance Customer Describes how the customer can replace the appliance
Replaceable Unit (CRU) Procedures Guide for DM5500 hardware components.
PowerProtect Data Manager Appliance Networking Guide for Describes how to configure the uplink to the customer
DM5500 network environment.
Preface 7
Table 2. Related documentation (continued)
Document Description
PowerProtect Data Manager Appliance Release Notes for Contains information about new features, known limitations,
DM5500 environment, and system requirements for the software.
PowerProtect Data Manager Appliance Security Contains security information.
Configuration Guide for DM5500
PowerProtect Data Manager Appliance Site Readiness Guide Contains information about site readiness for the appliance.
for DM5500
PowerProtect Data Manager Appliance Software Contains compatibility information.
Compatibility Guide for DM5500
PowerProtect Data Manager Appliance Cloud Disaster Describes how to deploy Cloud Disaster Recovery (Cloud DR),
Recovery User Guide protect virtual machines in the AWS or Azure cloud, and run
recovery operations.
PowerProtect Data Manager Appliance File System User Describes how to configure and use the software with the File
Guide System agent for file-system data protection.
PowerProtect Data Manager Appliance Kubernetes User Describes how to configure and use the software to back up
Guide and restore namespaces and PVCs in a Kubernetes cluster.
PowerProtect Data Manager Appliance Microsoft Exchange Describes how to configure and use the software to back
Server User Guide up and restore the data in a Microsoft Exchange Server
environment.
PowerProtect Data Manager Appliance Microsoft SQL Server Describes how to configure and use the software to back up
User Guide and restore the data in a Microsoft SQL Server environment.
PowerProtect Data Manager Appliance Network-Attached Describes how to configure and use the software to protect
Storage User Guide and recover the data on network-attached storage (NAS)
shares and appliances.
PowerProtect Data Manager Appliance Oracle RMAN User Describes how to configure and use the software to back up
Guide and restore the data in an Oracle Server environment.
PowerProtect Data Manager Appliance SAP HANA User Describes how to configure and use the software to back up
Guide and restore the data in an SAP HANA Server environment.
PowerProtect Data Manager Appliance Virtual Machine User Describes how to configure and use the software to back
Guide up and restore virtual machines and virtual machine disks
(VMDKs) in a vCenter Server environment.
PowerProtect Data Manager Public REST API documentation Contains the Dell Technologies APIs and includes tutorials to
guide you in their use.
Typographical conventions
Table 3. Typographical conventions
Bold Used for names of interface elements, such as names of windows, dialog boxes, buttons,
fields, tab names, key names, and menu paths (what the user specifically selects or clicks)
Italic Used for full titles of publications referenced in text
Monospace Used for:
● System code
● System output, such as an error message or script
● Pathnames, filenames, prompts, and syntax
● Commands and options
Monospace italic Used for variables
Monospace bold Used for user input
8 Preface
Table 3. Typographical conventions (continued)
[] Square brackets enclose optional values
| Vertical bar indicates alternate selections - the bar means "or"
{} Braces enclose content that the user must specify, such as x or y or z
... Ellipses indicate nonessential information omitted from the example
Where to find product documentation

● The Customer Support website
● The Community Network
Where to get support

The Customer Support website provides access to product licensing, documentation, advisories, downloads, and how-to and
troubleshooting information. The information can enable you to resolve a product issue before you contact Customer Support.
To access a product-specific page:
1. Go to the Customer Support website.
2. In the search box, type a product name, and then from the list that appears, select the product.
Support library
The support library contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx)
or by keyword.
To search the support library:
2. On the Support tab, click Support Library.
3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by
typing a product name in the search box, and then selecting the product from the list that appears.
Service requests
To obtain in-depth help from Licensing, submit a service request. To submit a service request:
2. On the Support tab, click Service Requests & Dispatch Status.
NOTE: To create a service request, you must have a valid support agreement. For details about either an account or
obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the
Service Request Number field, type the service request number, and then click Search.
To review an open service request:

2. On the Support tab, click Service Requests & Dispatch Status, and sign into your account.
3. On the Service Requests page, click View All Service Requests.
Online communities
For peer contacts, conversations, and content on product support and solutions, go to the Community Network web page.
Interactively engage with customers, partners, and certified professionals online.
Preface 9
How to provide feedback
Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to
DPADDocFeedback@dell.com.
10 Preface
1
Overview
Topics:
• PowerProtect Data Manager Appliance introduction
• DM5500 front and internal views
• DM5500 rear view
• Hardware and software required for installation
• Third-party rack requirements
PowerProtect Data Manager Appliance introduction

The Dell PowerProtect Data Manager Appliance model DM5500 is an integrated solution that offers industry-leading de-
duplication and data protection solutions. The PowerProtect DM5500 Appliance is a Dell PowerEdge R740xd2 one-node server
(2U) server with two drive bays. Each drive bay has 12 drives for a total of 24 drives. The DM5500 Appliance supports 12 x 32
GB DIMMs with 12 TB to 96 TB storage capacity.
Network switches are not included with the DM5500 hardware and must be purchased separately or provided by the customer.
Two switches are recommended for redundancy. The following switches are compatible with the DM5500.
● SFP28 switches that support 25 GbE and VLAN
● SFP+ switches that support 10 GbE and VLAN
● Switches that support 10GBASE-T copper cabling and VLAN
The DM5500 is shipped with a fixed rail kit and is installed in a customer-provided rack.
This guide describes DM5500 installation into the rack, cabling and network requirements, and the initial appliance configuration
in the PowerProtect DM5500 UI.
The DM5500 features, functionality, and configuration in the PowerProtect Data Manager Appliance UI are described in the
PowerProtect Data Manager Appliance Administrator Guide for DM5500.
DM5500 front and internal views
Figure 1. DM5500 front view

1. Left control panel 2. Drives (12)
3. Right control panel 4. Micro USB port
5. Right release latch 6. Left release latch
Overview 11
Control panels
Figure 2. Left control panel

1. System health and system ID indicator
2. Drive indicator
Table 4. System health and system ID indicator codes

System health and system ID Condition
indicator code
Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not
active. Press the system health and system ID button to switch to system ID mode.
Blinking blue Indicates that the system ID mode is active. Press the system health and system ID
button to switch to system health mode.
Solid amber Indicates that the system is in fail-safe mode.
Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log for specific
error messages.
Figure 3. Right control panel

1. Power button 2. USB 2.0-compliant port
3. Micro USB 2.0-compliant port for iDRAC Direct 4. iDRAC LED indicator
The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC
subsystem. You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your
laptop or tablet. The following table describes iDRAC Direct activity when the iDRAC Direct port is active:
Table 5. iDRAC Direct LED indicator codes

iDRAC Direct LED indicator Condition
code
Solid green for two seconds Indicates that the DM5500 is connected.
Flashing green (on for two Indicates that the DM5500 is connected and is recognized.
seconds and off for two seconds)
Powers off Indicates that the DM5500 is unplugged.
12 Overview
Drive indicator codes
The LEDs on the drive carrier indicates the state of each drive. Each drive carrier in your system has two LEDs: an activity LED
(green) and a status LED (bicolor, green/amber). The activity LED flashes whenever the drive is accessed.
Figure 4. Drive indicators

1. Drive activity LED indicator
2. Drive status LED indicator
3. Drive capacity label
Table 6. Drive indicator codes

Drive status indicator code Condition
Flashes green twice per second Identifying drive or preparing for removal.
Off Drive ready for removal.
NOTE: The drive status indicator remains off until all
drives are initialized after the system is turned on. Drives
are not ready for removal during this time.
Flashes green, amber, and then turns off Predicted drive failure.
Flashes amber four times per second Drive failed.
Flashes green slowly Drive rebuilding.
Solid green Drive online.
Flashes green for three seconds, amber for three seconds, Rebuild stopped.
and then turns off after six seconds
Overview 13
DM5500 internal view
Drive 12 Drive 15 Drive 18 Drive 21
Figure 5. View of drive bays extended
The DM5500 contains two drive bays, with each drive bay containing 12 slots for a total of 24 slots. There are two drive
configurations available for the DM5500:
● 24 TB - DM5500 populated with 14 drives up to a maximum of 24 TB useable capacity
● 96 TB - DM5500 populated with 24 drives up to a maximum of 96 TB useable capacity
The following figures and tables show the drive configurations for the two drive setups.
14 Overview
Drive bay 1

960 GB Filler 12 TB 12 TB
Boot
drives
Internal
960 GB 12 TB 12 TB 12 TB
storage
drives
Cache Drive 2 Drive 5 Drive 8 Drive 11
drive 1.92 TB 12 TB 12 TB 12 TB
Drive bay 2

12 TB Filler Filler Filler

12 TB Filler Filler Filler

Filler Filler Filler Filler
Figure 6. 24 TB useable capacity DM5500 drive configuration
The 24 TB useable storage capacity drive configuration includes two operating system boot disk drives, one SSD for cache tier,
two 12 TB disk drives for internal system storage, and eight 12 TB disk drives for customer storage capacity.
Drive 0 960 GB SAS SSD - system boot drive

Drive 2 1.92 TB cache SSD - internal cache for Protection Storage metadata
Drive 3 Filler - If the you increase the capacity of the DM5500 to more than 24 TB useable capacity, a 3.84 TB cache
SSD is required in slot 3.
Drive 4 12 TB HDD - internal storage
Drives 6 - 13 12 TB HDD
Drives 14 - 23 Filler - drives 14-23 are 12 TB storage expansion slots that may be used as needed after the initial purchase of
the 24 TB useable capacity DM5500 drive configuration. You can add 12 TB drives in these 10 slots as needed
up to a total maximum of 96 TB useable capacity.
Drive bay 1
Drive 0 Cache Drive 3 Drive 6 Drive 9

960 GB drive 3.84 TB 12 TB 12 TB
Boot
drives
Internal
960 GB 12 TB 12 TB 12 TB
storage
drives
Cache Drive 2 Drive 5 Drive 8 Drive 11
drive 1.92 TB 12 TB 12 TB 12 TB
Drive bay 2

12 TB 12 TB 12 TB 12 TB

12 TB 12 TB 12 TB 12 TB

12 TB 12 TB 12 TB 12 TB
Figure 7. 96 TB useable capacity DM5500 drive configuration
Overview 15
The 96 TB useable storage capacity drive configuration includes two operating system boot disk drives, two SSDs for cache tier,
two 12 TB disk drives for internal system storage, and 18 12 TB disk drives for customer storage capacity.

Drive 2 1.92 TB cache SSD - internal cache for Protection Storage metadata
Drive 3 3.84 TB cache SSD - internal cache for Protection Storage metadata. Required for DM5500 configurations of 24
TB capacity or more.
Drive 6-23 12 TB HDD
DM5500 rear view
Figure 8. DM5500 back panel features

1. Serial port 2. Intel QuickAssist Technology (QAT) card (PCIe slot 2)
3. Dual or quad port expansion card (PCIe slot 3) 4. Dual or quad port expansion card (PCIe slot 4)
Can be configured to run as two 25 GbE SFP28 ports, two Can be configured to run as two 25 GbE SFP28 ports, two
10 GbE SFP+ ports, or four 10GBASE-T ports 10 GbE SFP+ ports, or four 10GBASE-T ports
5. SAS HBA (PCIe slot 5) 6. Filler (unused) PCIe expansion card (PCIe slot 6)
7. Power supply unit (PSU 1) 8. Information tag - this contains the DM5500 serial number.
PSU 1 can be 1100W or 1600W, but must be the same The pull-out information tag contains a white label with the
wattage as PSU 2. 14-character DM5500 serial number. The DM5500 serial
number is used as part of the default password when
you log in to the PowerProtect Data Manager Appliance
Configuration UI for the first time when you perform the
initial DM5500 configuration.
9. Power supply unit (PSU 2) 10. LAN on motherboard (LOM) ethernet port (2) (PCIe slot 1)
PSU 2 can be 1100W or 1600W, but must be the same Can be configured to run as two 25 GbE SFP28 ports, two
wattage as PSU 1. 10 GbE SFP+ ports, or two 10GBASE-T ports
11. Ethernet port (2) 12. USB 3.0 port (2)

Gb1 and Gb2 service ports used for initial DM5500 login.
Only one of these ports at a time can be used for the initial
DM5500 login.
13. iDRAC9 dedicated network port 14. VGA port

15. System identification button
16 Overview
Hardware and software required for installation
Before installing the DM5500, review the following table to understand the hardware and software requirements for appliance
installation.
Table 7. Hardware and software requirements for DM5500 installation

Component Description
Static rail Included with the DM5500. Designed to work in any data center rack.
Rack Customer supplied. The DM5500 requires 2U.
The DM5500 requires front and rear access for servicing and should be placed in
the rack to accommodate these requirements.
See Install the DM5500 in the rack for more information.
Network switch Customer supplied. One or more. 10 GbE support required. 25 GbE support is
optional.
Switch must support VLAN for external (public) communication. Two network
switches are recommended for redundancy.
The DM5500 requires four ports on the switch (10/25 GbE, optical or copper). A 1
GbE NIC port connection to the Integrated Dell Remote Access Controller (iDRAC)
port is strongly recommended. See Connect network cables and Connect iDRAC
cable for more information.
LC-to-LC multimode fiber (MMF) cables Supplied at no cost from Dell. The customer is given the choice of including
or direct attach copper twinax network either LC-to-LC optical cables or direct attach (twinax) cables when ordering the
cables DM5500.
SFPs If LC-to-LC optical cables are used (instead of twinax cables), 4 x 10/25 GbE SFPs
can be ordered as a kit from Dell. Use the SFPs provided by Dell when connecting
the 4 GbE ports on the DM5500 to the customer network.
SFPs for switches Customer supplied if LC-to-LC optical cables are used.
LC-to-LC optical cables The LC-to-LC optical cables are an option and can be ordered from Dell or can be
customer supplied.
RJ45 iDRAC network cable CAT5e/CAT6 cable for connecting to iDRAC network connection. iDRAC
configuration and cabling provides an out-of-band method for remote management
and may be required for Dell support engineers to debug and troubleshoot.
RJ45 network cables CAT6a/CAT7 cables for connecting the DM5500 10GBASE-T ports to the customer
network. These cables are required if the customer chooses the DM5500
configuration with the quad 10GBASE-T port HBA in slots 3 and 4.
Service computer A service computer is required for initial login. See Assign static IP address to the
service computer for initial DM5500 login.
DNS In the customer data center.
NTP server address The DM5500 requires access to an NTP server for time synchronization.
IP addresses See Collect external network information.
Third-party rack requirements

The DM5500 must be installed in a customer-provided rack that meets the following requirements:
Requirement category Description

Rack The DM5500 fits in a standard rack with a minimum depth of 37 inches (940 mm).
Recommended 24 inches wide rack to provide room for cable routing on the sides of the rack.
Overview 17
Requirement category Description
If you install a front door, it must maintain a minimum of 1.2 inches of clearance to the bezels.
It must be perforated with 50% or more evenly distributed air opening. It should enable easy
access for service personnel and allow the LEDs to be visible through it.
If you install a rear door, it must be perforated with 50% or more evenly distributed air
opening.
Blanking panels should be used as required to prevent air circulation inside the rack.
There is a recommended minimum of 42 inches of clearance in the front and 36 inches of
clearance in the rear of the rack to allow for service area and proper airflow.
Power The customer-provided rack should have redundant power zones with separate PDU power
strips. Each redundant power zone should have capacity for the maximum power load. When
configured this way, the appliance will remain up and running even with the failure of one
power zone.
Use the power calculator to refine the power requirements based on the hardware
configuration and customer-provided PDU.
For customer-provided PDUs, the Dell power cords on the appliance have NEMA 5-15P
connections to the PDUs.
NOTE: Dell is not responsible for any failures, issues, or outages resulting from failure of
the customer-provided PDUs.
Weight Customer rack and data center floor must be capable of supporting the weight of DM5500
equipment. The maximum weight of the DM5500 with all 24 drives installed is 43.2 kg (95.24
lb).
Use the power and weight calculator to refine the weight requirements based on the hardware
configuration and customer-provided rack and PDU.
18 Overview
2
Install the DM5500 in the rack
Topics:
• Rack rails
• Installing the rails
• Installing the chassis retention brackets
• Unboxing the DM5500 and removing the shipping screws
• Removing drives
• Removing power supply units
• Installing the DM5500 into the rack
• Installing drives
• Installing drive blanks
• Installing power supply units
• Installing the front bezel
Rack rails
The DM5500 supports only static rails. There is no sliding rail option and there are no external cable management options such
as a cable management arm (CMA) or strain relief bar (SRB).
Figure 9. L-Bracket Static rail
The static rails support tool-less mounting in EIA/ECA-310-E compliant square hole and unthreaded round hole 4-post racks.
Table 8. Static rails

Rail Mounting interface Rail type Supported rack types
identifie
r 4-Post
Square Round Threaded
- Generic Tool-less Static √ √ X
The static rails offer a greater adjustability range and a smaller overall mounting footprint than the sliding rails. This feature is
due to their reduced complexity and lack of need for external cable management (CMA, SRB) support.
Table 9. Static rails adjustability

Rail Rail Type Rail Adjustable Range—mm Rail Depth—mm b
Identifier
Square Round Threaded Without With
CMA/ CMA/
Min Max Min Max Min Max SRB SRB
- Static 603 a 917 603 a 917 N/A N/A N/A N/A
NOTE: a : Minimum conversion required
Install the DM5500 in the rack 19

NOTE: b : Rail depth is same as distance between front and rear mounting flanges of the rack. Rails do not support external
cable management (CMA, SRB).
NOTE: The adjustment range of the rails is a function of the type of rack in which they are being mounted. The Min/Max
values listed above represent the allowable distance between the front and rear mounting flanges in the rack.
Installing the rails

Prerequisites
NOTE: The rails can be installed in both square and round hole racks.
NOTE: The support bracket must be removed if the rail cannot fit between the rack flanges.
Figure 10. Installing the rail
1. rack flange
2. release latch (2)
3. support bracket
4. rail peg (4)
To install the rails, perform the following steps.
Steps
1. Press the release latch on the rail.
2. Align the rail with the rack flange, ensuring that the rail pegs are seated in the designed rack holes.
3. Release the latch to lock the rail in place.
The installed rear rack rails should look like the following image.
20 Install the DM5500 in the rack

Installing the chassis retention brackets
Prerequisites
You must install the chassis retention bracket on the two rear rack flanges before you install the DM5500 into the rack.
Figure 11. Chassis retention bracket on rear rack flange
Figure 12. Diagram and description of installing the chassis retention bracket

1. Cage nut (2)
2. Screws (2)
3. Chassis retention bracket
NOTE: The chassis shown in the image is not representative of a specific system.
To install each chassis retention bracket, perform the following steps.
Steps
1. Place the bracket on the system.
2. Secure the bracket to the rack flange with two screws by using Phillips #2 screwdriver.
The installed chassis bracket on each rack flange should look like the following image.
NOTE: Do not overtighten the retention brackets; keeping them slightly loose will make it easier to insert the system
under them when positioning the system on the rails.

Unboxing the DM5500 and removing the shipping
screws
Steps
1. Place the DM5500 shipping box on sturdy table.
WARNING: Do not attempt to lift the system by yourself to avoid potential injury. The DM5500 shipping box
requires two people to lift it onto a table. The maximum weight of the DM5500 with all 24 drives installed is
43.2 kg (95.24 lb).
2. Open the top of the box and cut all sides of the box open to access the DM5500 chassis.
3. Carefully remove all the contents of the box except for the main chassis.
4. Remove the shipping screws from the sides of the DM5500.
Figure 13. Remove the shipping screws
Removing drives
Prerequisites
Before you install the DM5500 into the rack, you must remove all drives and power supply units from the DM5500 due to the
weight of the system.
CAUTION: When removing drives, it is very important to label each drive with its slot number so you can put
each drive back into its correct position once the DM5500 is installed in the rack. If you do not put the drives

back in the correct slots, the appliance may not function properly. It is recommended that you label each drive
with its slot number using painter or gaffer tape as you remove each drive from the chassis. You should remove
the drives in a top to bottom order.
Slots are numbered 0-23 in the two drive bays, and there is an imprint at the bottom of each bay denoting the
slot number, as shown in the following image.
To access the front drives for removal, you must remove the bezel.
To access the middle drives in drive bay 2 for removal, you must open the drive bay.
If your system contains drive blanks, follow the procedure to remove drive blanks.
Steps
1. Press the release button to open the drive carrier release handle.
2. Holding the handle, slide the drive carrier out of the drive slot.
Figure 14. Removing a drive carrier
Next steps
Close the drive bays.
Removing drive blanks

Prerequisites
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
Steps
Press the release button, and slide the drive blank out of the drive slot.

Figure 15. Removing a drive blank
Next steps
Close the drive bays.
Removing the front bezel

Prerequisites
1. Keep the bezel key handy.
Steps
1. Unlock the bezel.
2. Press the release button, and remove the left end of the bezel.
3. Unhook the right end of the bezel, and remove the bezel.

Figure 16. Removing the front bezel
Next steps
Remove the drives.
Opening the drive bays

Prerequisites
CAUTION: Drive bays should not be in service position for more than 5 minutes because of thermal concerns.
When the drive bay is open for more than five minutes, the cooling fans spin at a higher speed to provide extra
cooling to the system. Thus system health status changes from the normal to critical state, and system event
The BP1 drive bay is kept open for an extended period of time is logged.
1. Remove the front bezel.
Steps
1. If locked, unlock the drive bay lock located above the left release latch, by pushing it up.
2. Open the release latches of drive bay 1 and pull the drive bays out.

Figure 17. Opening the drive bays
Next steps
1. Remove the drives.
Closing the drive bays

Steps
1. Pull back the blue release tabs on both sides and slide the drive bays into the system, until both the bays lock into place.
Figure 18. Closing drive bays

2. If required, lock the drive bay lock located above left release latch, by pushing it down.
Next steps
Remove the power supply units.
Removing power supply units

Prerequisites
Before you install the DM5500 into the rack, you must remove all drives and power supply units from the DM5500 due to the
weight of the system.
CAUTION: The DM5500 supports either 1100W PSUs or 1600W power supply units, depending on the country
where it is installed. When you are replacing a power supply unit, make sure that both power supply units are
the same wattage.
Steps
Press the release latch and slide the power supply unit out of the system by using the power supply unit handle.
Figure 19. Removing a power supply unit
Next steps
Install the DM5500 into the rack.
Installing the DM5500 into the rack

Prerequisites
The chassis retention bracket on the two rear rack flanges must be installed.
The shipping screws on the sides of the chassis must be removed.
All drives must be removed from the DM5500.
Both power supply units must be removed from the DM5500.
WARNING: Do not attempt to lift the system by yourself to avoid potential injury. The DM5500 requires two
people to lift it into the rack, even with all drives depopulated. Do not apply uneven force to either end of the

system to prevent the chassis from distorting or bending. Keep the system parallel to the ground when lifting
and moving it.
Figure 20. Diagram and description of installing the DM5500 into the rack
1. Captive screw (2)

2. Rack ear (2)
3. System
About this task

The following steps are procedures to install the appliance into the rack:
Steps
1. Position the DM5500 on the rail.
2. Hold the DM5500 rack ears and slide the appliance into the rack until the appliance is seated in place.
3. Tighten the captive screw in each control panel with a Phillips #2 screwdriver.
NOTE: The chassis shown in the image is not representative of a specific system.
4. Tighten the chassis retention brackets on the rear rail posts with a Philips #2 screwdriver, if required.
Next steps
1. Replace the drives.

Installing drives
Prerequisites
CAUTION: When installing the drives, it is extremely important to put each drive back into its correct slot. If you
do not put the drives back in the correct slots, the appliance may not function properly.
Slots are numbered 0-23 in the two drive bays, and there is an imprint at the bottom of each bay denoting the
slot number, as shown in the following image.
You should populate the drives in a bottom to top order to avoid the metal stops from bending in the drive cage
in the drive bays.
To install the middle drives in drive bay 2, you must open the drive bay.
If your system contains drive blanks, follow the procedure to install a drive blank.
About this task
Steps
1. Press the release button on the front of the drive carrier to open the release handle.
2. Insert and slide the drive carrier into the drive slot.
3. Close the drive carrier release handle until it clicks in place.
Figure 21. Installing a drive

Next steps
1. Close the drive bays.
2. Install the power supply units.
3. Install the front bezel.
Installing drive blanks

Prerequisites
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
Steps
Insert the drive blank into the drive slot, and push the blank until the release button clicks into place.
Figure 22. Installing a drive blank
Next steps
1. Close the drive bays.
2. Install the power supply units.
Installing power supply units

Prerequisites
CAUTION: Ensure that both the PSUs are of the same type and have the same maximum output power.
The maximum output power (shown in watts) is listed on the power supply unit label.
Steps
Slide the power supply unit into the power supply unit bay until the power supply unit is fully seated and the release latch snaps
into place.

Figure 23. Installing a power supply unit
Installing the front bezel

Prerequisites
1. Locate and remove the bezel key.
NOTE: The bezel key is part of the front bezel package.
Steps
1. Align and insert the tabs on the right end of the bezel into the slots on the system.
NOTE: Ensure that the drive bay is locked before installing the front bezel, for more information see the closing the
drive bays section.
2. Fit the left end of the bezel onto the system and press the bezel until you hear the release button click.
3. Lock the bezel.

Figure 24. Installing the front bezel
Next steps
Install the DM5500 into the rack.

3
Cabling and network requirements
Topics:
• Connect power cables
• Connect iDRAC cable
• Connect network cables
Connect power cables

The rack that contains the DM5500 should contain two PDUs that are each connected to different power sources for
redundancy. Redundant power sources allow one AC source to fail or be serviced without impacting appliance operation. On the
DM5500, connect PSU 0 to one AC source, and PSU 1 to the other AC source.
NOTE: You are only connecting the power cables, you are not powering on the DM5500. You power on the appliance in the
Power on the DM5500 using the power button section.
Connect iDRAC cable

Integrated Dell Remote Access Controller (iDRAC) configuration and cabling provides an out-of-band method for remote
management. iDRAC configuration and cabling may be required for Dell support engineers to debug and troubleshoot. The
iDRAC port on the DM5500 is 1 GbE Base-T.
iDRAC configuration is strongly recommended because iDRAC can be used:
● To power the appliance on and off for required maintenance activities.
● By Dell support to gather detailed information about the state of the hardware.
CAUTION: If you do not configure iDRAC, Dell support response time will be impacted.
The DM5500 has one iDRAC connection/hostname (1 GbE RJ45). The 1 GbE management switch to which the iDRAC cable
connects must have RJ45 connections. One CAT5e/CAT6 cable is required to connect the iDRAC port to the network switch.
You can use any type of switch, as long as it is an RJ45 switch that supports 1 GbE and VLAN. You should connect the iDRAC
port to the external (routable) network VLAN.
Connect network cables

To deploy the DM5500, there are requirements and considerations for onsite networking, switches, and cabling.
The DM5500 recommended configuration requires five network cables to the customer's network; one iDRAC connection and
four network connections. The four network connections include two for the DM5500 management traffic and two for data
traffic.
34 Cabling and network requirements

PCIe slot 3 PCIe slot 4
0 1
2
2 3
1 2
iDRAC LOM PCIe slot 1

connection
1 GbE BASE-T switch Optical switch 1 Optical switch 2
Figure 25. DM5500 recommended network connections (optical SFP28/SFP+ ports)
PCIe slot 3 PCIe slot 4
0 1
1
2
3
4 2 3
1 2
iDRAC connection to LOM PCIe slot 1

switch 1, 2, or separate
1 GbE BASE-T switch
Copper switch 1 Copper switch 2
Figure 26. DM5500 recommended network connections (copper 10GBASE-T ports)
Four network ports are required for standard installation. Two ports are used for the customer management IP address, and two
ports are used for the data uplinks to the public customer network. Port 1 on the LOM PCIe slot 1 and port 1 in PCIe slot 4
are the customer management IP ports and should go to different switches for improved reliability and fault tolerance. Port 2
on the LOM PCIe slot 1 and port 2 in PCIe slot 4 are the uplink ports used for data traffic and should go to different switches.
Additional free ports can be used in PCIe slot 3 for networking use cases where the customer needs to set up a separate
replication network, or additional backup networks using separate uplinks.
The iDRAC cable requires a 1 GbE BASE-T connection. In the DM5500 configuration with optical SFP28/SFP+ ports in PCIe
slots 3 and 4, a separate 1 GbE BASE-T switch is required for the iDRAC connection in addition to the two optical switches.
In the DM5500 configuration with copper 10GBASE-T ports, the iDRAC cable could be connected to either of the two copper
switches, or to a third 1 GbE BASE-T management switch.
The data uplink connections use a routable public VLAN to communicate with the rest of the company network where the
backup targets will be located. You should consult with your network administrator for proper VLAN planning and configuration
for your network environment. Use the LC-to-LC optical cables or direct attach (twinax) cables provided by Dell when
connecting the GbE ports on the DM5500 to the external network.
The following table shows the combinations of NIC ports on the DM5500, depending on how the customer configures the HBAs.
A maximum of six optical ports are available and a maximum of ten copper ports are available.
Table 10. DM5500 NIC combinations

LOM (PCIe slot 1) NIC (PCIe slot 3) NIC (PCIe slot 4) Number of NIC ports
2 x 25 GbE SFP28 2 x 25 GbE SFP28 2 x 25 GbE SFP28 6 x 25 GbE SFP28
2 x 10 GbE SFP+ 2 x 10 GbE SFP+ 2 x 10 GbE SFP+ 6 x 10 GbE SFP+
2 x 10 GBASE-T 4 x 10 GBASE-T 4 x 10 GBASE-T 10 x 10 GBASE-T
Cabling and network requirements 35

The network cable requirements by switch type are described in the following table.
Table 11. Network cabling requirements

Switch type NIC type Speed Cable required
25 GbE SFP28 SFP28 25 GbE LC-to-LC optical cable with
SR optical GBICs or twinax
cable
10 GbE SFP+ SFP+ 10 GbE LC-to-LC optical cable with
SR optical GBICs or twinax
cable
1 GbE BASE-T (RJ45) 1 GbE Cat 5/6 cable with RJ45
connection for iDRAC
Before you connect the DM5500 to the switch(es), consider the following:
● The DM5500 is compatible with all SFP+ switches that support 10 GbE or 25 GbE and VLAN. If the 10 GbE and 25 GbE
switches (optional) are unique to each other, ensure to connect 10 GbE to 10 GbE or 25 GbE to 25 GbE. If the switches
are segregated by speed, they must share a common VLAN and be able to share that VLAN across all switches used for the
DM5500.
● It is recommended you configure the DM5500 with two switches for redundancy and fault tolerance.
● You must configure all the network ports in slots 1, 3, and 4 to run at the same speed; you cannot configure a mix of 10 and
25 GbE.
● You must turn off Cisco port security on the customer uplink ports.
● You can configure VLAN segregation on a single physical network connection; VLAN segregation across multiple physical
network connections is not required. You configure multiple VLANs at the virtual layer, not the physical layer.
NOTE: In the PowerProtect Data Manager Appliance Configuration UI, you initially configure one VLAN. After you
complete the initial appliance configuration in the Data Manager Appliance Configuration UI, you can add additional
VLANs in the Data Manager Appliance UI.
● You can configure switch ports as access (untagged) or trunk (tagged) ports. Trunk mode is recommended and is required in
a multi-VLAN environment.
○ Access ports: Use this configuration when you want the switch ports to pass traffic for a single VLAN. You can have all
external ports in access mode and enter the VLAN as 0 in the Data Manager Appliance Configuration UI. In this case, the
switch handles the traffic segregation.
○ Trunk ports: Use this configuration when you want the switch ports to carry traffic for all the VLANs that are accessible
to the switch. You must enter the specific VLAN ID for your network in the Data Manager Appliance Configuration UI.
36 Cabling and network requirements

4
Configure iDRAC
iDRAC configuration is strongly recommended because iDRAC connections are helpful for Dell support engineers to debug and
troubleshoot issues. You can also use iDRAC to power the DM5500 on and off for required maintenance activities. The iDRAC
connections are typically on an external (public) network and can be part of the same external network VLAN configuration or
they can be separated into a different routed external network.
Prerequisites
The DM5500 must be racked.
The DM5500 must be physically cabled for iDRAC and LAN must be configured.
A USB to micro USB cable is required.
On your laptop/service computer, turn off any wireless networks and disconnect from any other hard wired network.
About this task

CAUTION: Do not use iDRAC to change the storage configuration, DM5500 settings, or BIOS settings, as making
changes to these will impact the DM5500 functionality. Contact Dell support if changes are required in any of
these areas.
The following procedure uses the iDRAC direct feature to configure iDRAC by directly connecting your laptop/service computer
to the micro USB port on the front of the DM5500.
Steps
1. Connect your laptop/service computer to the DM5500 using a USB to micro USB cable.
Plug the USB end of the cable into a USB port on your laptop/service computer, and plug the micro USB end of the cable
into the micro USB port on the right side of the front of the DM5500. For the location of the micro USB port, see DM5500
front view.
2. After you connect the USB the micro USB cable, the laptop will download the iDRAC Virtual NIC USB Device driver
automatically.
On your laptop/service computer, under Device Manager, Network adapters you will see Remote NDIS Compatible
Device #2.
3. Wait for the laptop to obtain the IP address 169.254.0.4. It is always the same IP address.
It may take several seconds for the IP addresses to be acquired. iDRAC acquires the IP address 169.254.0.3.
4. On your laptop/service computer, verify the new iDRAC IP address.
a. Open a browser, type the IP address 169.254.0.3, and press Enter.
The iDRAC login screen appears.
b. Log into iDRAC with the following credentials and change the root account password.
username: root
password: <appliance_serial_number>
The 14-character appliance serial number is located on the white label on the information tag.
The information tag is located at the back of the server, to the right of the power supply units. For the location of the
information tag, see DM5500 back panel features.
Configure iDRAC 37
5
Pre-configuration tasks
Once you have installed the DM5500 in the rack, cabled the DM5500 to the switch(es), and verified the VLAN configuration,
you must perform the following pre-configuration tasks before logging in to the Data Manager Appliance Configuration UI to
configure the appliance.
Topics:
• Collect external network information
• Collect DM5500 serial number, NTP, and time zone information
• Power on the DM5500
• Assign static IP address to the service computer for initial DM5500 login
38 Pre-configuration tasks
Collect external network information
Before logging in to the Data Manager Appliance Configuration UI, you must collect information for your external (public)
network.
The DM5500 requires three public IP addresses; one for the appliance management IP, and up to two data IP addresses for data
backups.
The DM5500 internal network is configured in the 192.168.100.98 IP range using a subnet mask of 255.255.255.240. When
setting the appliance management IP and data IP addresses, use something other than the 192.168.100.98 IP range. (The range
includes a total of 14 IP addresses with 192.168.100.97 as the first IP address and 192.168.100.110 as the last IP address.)
You will need the following information to complete the initial DM5500 configuration in the Data Manager Appliance
Configuration UI:
Management IP address
For the Management IP address, you will need:
● Management IP - For example, 10.241.247.201.
You will use this IP address or Fully Qualified Domain Name (FQDN) to log in to the Data Manager Appliance UI as the default
admin user after you complete the initial configuration of the appliance in the Data Manager Appliance Configuration UI.
● Management Subnet Mask - For example 255.255.254.0
● Management Gateway - For example, 10.241.247.1
● Management VLAN ID - Specify a numerical VLAN ID. If the switch port is using tagged/trunk mode, provide the correct
VLAN ID that corresponds to your network. If the switch port is using untagged/access mode, use VLAN 0.
NOTE: It is recommended that you configure the external network ports in tagged/trunk mode for maximum
performance and reliability.
Switch port configuration External network VLAN ID

Tagged/trunk mode (recommended) use the VLAN ID configured in the trunk
Untagged/access mode 0
In the Data Manager Appliance Configuration UI, you initially configure one VLAN. After you complete the initial appliance
configuration in the Data Manager Appliance Configuration UI, you can add additional VLANs in the Data Manager Appliance
UI.
● MTU - Make a note of the Maximum Transmission Unit (MTU) size on the switch ports. When you log in to the Data
Manager Appliance Configuration UI, the MTU size on the switch ports must be greater than or equal to the 1500 MTU size
setting in the UI.
● Bonding Options - Set to Active-Active in the Data Manager Appliance Configuration UI. Active-Active is the network
bonding mode where both ports are active and the internal network traffic is load balanced between them. If one of the
active ports goes down, the remaining active port continues to distribute the internal network traffic. Active-Active bonding
does not require any corresponding switch side configuration.
Data IP addresses
For the Data IP addresses, you will need:
● Data IP 1 - For example, 10.198.32.178
● Data IP 2 (Optional) - For example, 10.198.32.179
● Data Subnet Mask - For example, 255.255.252.0
● Data Gateway (Optional) - For example, 10.98.232.1
● Data VLAN ID - Specify a numerical VLAN ID. If the switch port is using tagged/trunk mode, provide the correct VLAN ID
that corresponds to your network. If the switch port is using untagged/access mode, use VLAN 0.
NOTE: It is recommended that you configure the external network ports in tagged/trunk mode for maximum
performance and reliability.
Pre-configuration tasks 39
Switch port configuration External network VLAN ID
Tagged/trunk mode (recommended) use the VLAN ID configured in the trunk
Untagged/access mode 0
In the Data Manager Appliance Configuration UI, you initially configure one VLAN. After you complete the initial appliance
configuration in the Data Manager Appliance Configuration UI, you can add additional VLANs in the Data Manager Appliance
UI.
● MTU - Make a note of the Maximum Transmission Unit (MTU) size on the switch ports. When you log in to the
PowerProtect DM5500 Appliance Install UI, the MTU size on the switch ports must be greater than or equal to the 1500
MTU size setting in the UI.
● Bonding Options - Set to Active-Active in the Data Manager Appliance Configuration UI. Active-Active is the network
bonding mode where both ports are active and the internal network traffic is load balanced between them. If one of the
active ports goes down, the remaining active port continues to distribute the internal network traffic. Active-Active bonding
does not require any corresponding switch side configuration.
DNS
The Management IP address must be registered in DNS, with forward and reverse lookup entries. Data IP addresses are not
required to be registered. The DNS hostnames can contain only numbers, letters, and hyphen (-).
For the DNS, you will need:
● Primary DNS Server - For example, 10.254.61.23
● Secondary DNS Server (Optional) - For example, 10.254.61.24
Collect DM5500 serial number, NTP, and time zone

information
You must collect the following information before logging in to the Data Manager Appliance Configuration UI.
● DM5500 serial number - The DM5500 serial number is located on the pull-out information tag in the back of the DM5500
to the right of the power supply units. You will need the 14-character serial number because it is used as part of the default
password when you log in to the Data Manager Appliance Configuration UI for the first time to perform the initial DM5500
configuration.
● NTP servers - For example, 10.254.137.22
The NTP server(s) must meet the following requirements:
○ The NTP server must be a physical server with its own hardware clock (if you plan to have your own local NTP server) or
any public NTP server.
○ The NTP server must not use the Windows W32tm service for time synchronization because it is unreliable.
○ The DM5500 supports up to two NTP servers. If you are using two NTP servers to configure the DM5500, the NTP
servers must be in sync with each other.
● Time zone - Time zone in which the DM5500 is located. For example, America/Cayman - Eastern Standard Time
Power on the DM5500

You can power on the DM5500 using iDRAC, or optionally, use the power button on the front of the appliance.
Power on the DM5500 using iDRAC

You can power on the DM5500 through iDRAC.
Prerequisites
iDRAC must be configured on the DM5500.
Steps
1. Turn on the iDRAC and log in to iDRAC from its UI using the password you set up when you configured iDRAC.
2. In the iDRAC Dashboard UI, click the Power On System button.
In the bottom right region of the Dashboard page, you can monitor the appliance startup status in the iDRAC Virtual Console.
3. In a separate browser tab, type the https://192.168.100.100 appliance URL in your browser's address bar.
The PowerProtect Data Manager Appliance Startup page appears. You can monitor the startup progress on this page.
When the startup completes, you are automatically redirected to the PowerProtect Data Manager Appliance login page.
CAUTION: Do not log into the PowerProtect Data Manager Appliance at this time.
4. Proceed to assign static IP address to the service computer for initial DM5500 login.
Power on the DM5500 using the power button

This section describes how to power on the DM5500 using the power button.
Prerequisites
Power, network, and iDRAC cabling must be complete on the DM5500.
VLAN configuration must be set up and verified.
The DM5500 must be connected to a power source. Two power sources are recommended for redundancy.
Steps
1. Power on the DM5500 by pressing and holding the power button located in the front right corner of the appliance.
The power icon on the button will light up green and the LED displays a solid blue line when the DM5500 is powered on.
2. Proceed to assign static IP address to the service computer for initial DM5500 login.
Assign static IP address to the service computer for

initial DM5500 login
The service computer you use for the initial login to the Data Manager Appliance Configuration UI must be assigned a static IP
address.
Prerequisites
● The DM5500 must be installed in the rack.
● The DM5500 must be cabled to the switch(es).
● The DM5500 must be powered on.
Steps
1. Connect the service computer to the service port on the back of the DM5500 using a CAT5e/CAT6 cable.
Pre-configuration tasks 41
0 1
2 3
CAT5e/CAT6 cable
connection to PowerProtect
service computer DM5500
2. Assign the static IP address 192.168.100.98 to the service computer and the subnet mask 255.255.255.240 for the ethernet
interface that is connected to the DM5500. A default gateway is not required.
a. To set a static IP address on a Windows service computer, perform the following steps.
i. Open Control Panel.
ii. Click Network and Internet.
iii. Click Network and Sharing Center.
iv. Click the Change adapter settings option on the left navigation pane.
v. Right-click the network adapter and select the Properties option.
vi. Select the Internet Protocol Version 4 (TCP/IPv4) option.
vii. Click the Properties button.
viii. Select the Use the following IP address option.
ix. Assign the static IP address - 192.168.100.98.
x. Specify the subnet mask - 255.255.255.240.
xi. Specify a default gateway - not required.
xii. Under the Use the following DNS server addresses set Preferred DNS server section, set the Preferred DNS
server address, usually your router's IP address or server IP address providing DNS resolutions.
xiii. (Optional) Specify an Alternative DNS server, which the computer will use if it cannot reach the preferred DNS
server.
xiv.Click OK.
b. To set a static IP address on a Mac service computer, perform the following steps.
i. From the Apple menu, select System Preferences.
ii. Select Network.
iii. From the sidebar, select an active network interface.
iv. Make a note of the current IP address assigned to your Mac. You'll need to select a new IP address from within the
private IP address range listed.
v. Click Advanced.
vi. Select TCP/IP.
● In the Configure IPv4 field drop-down menu, select Manually.
● In the IPv4 Address field, enter the 192.168.100.98 static IP address.
● In the Subnet Mask field, enter 255.255.255.240
vii. Click OK.
viii. Click Apply.
3. Open the command prompt on the service computer and ping the 192.168.100.100 management IP address and verify you
can reach it.
4. Log in to the Data Manager Appliance Configuration UI.
6
Configure the DM5500 in the Data Manager
Appliance Configuration UI
After you have installed the DM5500 in a rack, cabled it, and powered it on, you must log in to the Data Manager Appliance
Configuration UI to perform the initial configuration of the appliance. After you complete the initial appliance configuration, you
are directed to log in to the Data Manager Appliance UI as the default admin user so that you can monitor, manage, protect, and
recover data across your enterprise. For more information on how to perform data protection operations in the Data Manager
Appliance UI, see the PowerProtect Data Manager Appliance Administrator Guide for DM5500.
Topics:
• Log in to the Data Manager Appliance Configuration UI
• Initial DM5500 configuration in the Data Manager Appliance Configuration UI
• Log in to the Data Manager Appliance UI
• Getting Started window
Log in to the Data Manager Appliance Configuration

UI
Prerequisites
● The DM5500 must be installed in the rack.
● The DM5500 must be cabled to the switch(es).
● Pre-configuration tasks must be complete.
● The DM5500 must be powered on.
Steps
1. Type the following URL in your browser's address bar:
https://192.168.100.100
The PowerProtect Data Manager Appliance Configuration login screen appears.
2. On the PowerProtect Data Manager Appliance Configuration login screen, log in using the default admin credentials.
Username: admin
Password: dm@ <appliance serial number>
Example: dm@DPDID220100130
The DM5500 serial number is found on the white label of the pull-out information tag in the back of the server, to the right
of the power supply units. The serial number is a 14-character mix of letters and numbers used to identify the DM5500 to
Dell support. For the location of the information tab, see DM5500 back panel features.
The Create Secure Credentials page appears.
Configure the DM5500 in the Data Manager Appliance Configuration UI 43

Initial DM5500 configuration in the Data Manager
Appliance Configuration UI
This section describes how to configure the DM5500 in the Data Manager Appliance Configuration UI.
Steps
1. On the Create Secure Credentials page, perform the following actions:
a. In the Current Password field, specify dm@<appliance serial number>.
Example: dm@DPDID220100130
The DM5500 serial number is found on the white label of the pull-out information tag in the back of the server, to the
right of the power supply units. The serial number is a 14-character mix of letters and numbers used to identify the
DM5500 to Dell support. For the location of the information tab, see DM5500 back panel features.
b. The New Admin Username field is populated as admin and is greyed out. You cannot change the default admin
username.
c. In the New Password and Reenter New Password fields, specify an administrative password.
This new password will be the password that you will use to log in as the admin user to the Data Manager Appliance UI
after you finish configuring the appliance in the Data Manager Appliance Configuration UI.
Ensure that the password meets the following requirements:
● Minimum of nine characters and a maximum of 63 characters
● At least one numeric character (0-9)
● At least one uppercase character (A-Z)
● At least one lowercase character (a-z)
● At least one special character from the following list of acceptable characters:
_.@!#%^*-
NOTE: You cannot copy and paste the password into the UI fields, you must type it.
d. Click Next.
The End User License Agreement page appears.
2. The End User License Agreement page, review the license agreement and click Accept.
3. Click Next.
The Network page appears. You can configure a single or separate data and management network.
4. On the Network page, enter the following in the Interfaces section:
a. In the Management IP field, enter the IP address.
NOTE: DM5500 checks forward/reverse DNS lookup for the Management IP address. The software does not check
forward/reverse DNS lookup for separate data network IP addresses.
b. In the Management FQDN field, enter the Fully Qualified Domain Name (FQDN).
c. In the Management Domain name field, enter the domain name.
d. In the Data IP 1 field, enter the IP address.
NOTE: If you only provide one data IP address, a Warning dialog appears stating that you should provide two data
IP addresses for optimal performance.
e. (Optional) In the Data IP 2 field, enter the IP address.

5. On the Network page, enter the following in the Management VLAN section:
NOTE: The management VLAN values you input in the following fields are automatically populated in the Data VLAN
section. The default is that the management and data networks are the same. However, if you want the data network to
be separate from the management network, you can edit the values in the Data VLAN section, as described in the next
step.
a. In the Management VLAN ID field, enter a numerical VLAN ID.

If the switch port is using tagged/trunk mode, provide the correct VLAN ID that corresponds to your network. If the
switch port is using untagged/access mode, use VLAN 0. It is recommended that you configure the external network
ports in tagged/trunk mode for maximum performance and reliability.
44 Configure the DM5500 in the Data Manager Appliance Configuration UI

b. In the MTU field, the maximum transmission units (MTU) value is set to 1500.
c. In the Bonding options list, the port bonding configuration is set to Active-Active. The DM5500 is configured so that
all ports can load balance the internal network traffic. Active-Active bonding does not require any corresponding switch
side configuration.
d. In the Management Subnet mask field, enter a subnet mask.
e. In the Management Gateway field, enter a gateway IP address.
6. On the Network page, in the Data VLAN section, if you want to configure a data network separate from the management
network, select the Separate data network checkbox and enter the following:
a. In the Data VLAN ID field, enter the numerical VLAN ID.
If the switch port is using tagged/trunk mode, provide the correct VLAN ID that corresponds to your network. If the
switch port is using untagged/access mode, use VLAN 0. It is recommended that you configure the external network
ports in tagged/trunk mode for maximum performance and reliability.
b. In the MTU field, the maximum transition units (MTU) value is set to 1500.
c. In the Bonding options list, the port bonding configuration is set to Active-Active. The DM5500 is configured so that
all ports actively load balance the internal network traffic. Active-Active bonding does not require any corresponding
switch side configuration.
d. In the Data Subnet mask field, enter a subnet mask.
e. (Optional) In the Data Gateway field, enter a gateway IP address.
CAUTION: Data backups will fail after you complete the initial configuration of the appliance if all three of
the following conditions occur:
i. You do not enter a data gateway IP address.
ii. You are configuring separate management and data networks.
iii. Your backup asset source IP addresses and data network IP addresses are not part of same subnet.
This scenario causes a failure during backup, as there is no connection between the backup asset source
in the customer enviroment and the data storage.
7. On the Network page, in the DNS section, enter the following:

a. In the Primary DNS Server field, enter the DNS server IP address.
b. (Optional) In the Secondary DNS Server field, enter the second DNS server IP address. This field is optional.
8. Click Next.
NOTE: If the recommended four network uplinks are not properly connected in PCIe slots 1 and 4 on the DM5500
server, a Warning message appears stating that the recommended uplinks are not connected for optimal performance
and redundancy.
The Time/Location page appears.

9. On the Time/Location page, select the Time zone, enter the Location and NTP Servers information. Click + to add a
second NTP server, this information is optional.
The Summary page appears.
10. On the Summary page, verify the information and click Apply.
The appliance displays a progress bar showing the status of the configuration. The configuration can take 10 to 12 minutes.
● If there is an error in the network or time configuration, an error message is displayed. You can perform any of the
following actions:
○ Click Back to review the networking or time parameters on the Summary page.
○ Click Edit on any of the sections to make the changes based on the error messages.
○ Click Exit to go back to the login page and start the configuration from the Network page.
○ Click Download Logs to create, view, and download the logs.
● If the appliance configuration successfully completes, a message at the top of the page indicates that the DM5500 has
been successfully configured. Click Continue.
The Getting Started page of the PowerProtect Data Manager Appliance UI appears.
Configure the DM5500 in the Data Manager Appliance Configuration UI 45

Log in to the Data Manager Appliance UI
This section describes how to log in to the Data Manager Appliance UI as the admin user.
Steps
1. From a host that has network access to the DM5500, use Google Chrome to connect to the Data Manager Appliance UI:
https://<Management_IP_address>
The PowerProtect Data Manager Appliance login page appears.
2. Log in with the admin credentials:
● Username: admin
● Password: Use the new password you set up in step 1c on the Password page in the Initial DM5500 configuration in the
Data Manager Appliance Configuration UI section.
In the Data Manager Appliance UI, the Get Started window appears.
Getting Started window

The Getting Started window provides configuration options that are required when you first log in to the Data Manager
Appliance UI. This window continues to display by default each time you log in until you click Launch.
The Getting Started window enables you to configure or edit the following menu items:
Table 12. Data Manager Appliance UI Getting Started menu items

Options Description
Support Launches the Support window, which enables you to configure SupportAssist, AutoSupport,
and set up the email server for application notifications and messages.
License Launches the License window, which prompts you to add a license file to the Data Manager
Appliance. You can upload the DM5500 license to increase the storage capacity from its
default value of 12 TB. You can expand the storage in increments of 12 TB to the maximum
capacity of 96 TB. Once a license is uploaded, you can view license details, such as capacity
usage and software ID.
Assets Launches the Asset Sources window, where you can enable any of the asset source types
that the Data Manager Appliance supports. Upon enabling an asset source, you can add and
register the source for the protection of assets.
Security Launches the Security window, where you can create a user with Security Administrator
privileges. A Security Administrator can manage user accounts and roles, privileges, audit logs,
and authentication sources.
You should perform these tasks in the following order from left to right in the UI:
1. Support
2. License
3. Assets
4. Security
For more information on Support, License, Assets, and Security see the PowerProtect Data Manager Appliance
Administrator Guide for DM5500.
46 Configure the DM5500 in the Data Manager Appliance Configuration UI

7
Set the passphrase for the DM5500
About this task
You must set the system passphrase for the appliance via SSH. The system passphrase is used to protect secrets, such as
encryption keys. It is also used to access the file system.
CAUTION: If you lose the passphrase, you cannot recover it.
To set the passphrase for the appliance, perform the following steps:
Steps
1. Using SSH, log into the appliance command line with your admin username and the DM5500 password.
2. At the command line, type the # system passphrase set command to set the passphrase.
Ensure that the passphrase meets the following requirements:
● Minimum of nine characters and a maximum of 16 characters
● At least one numeric character (0-9)
● At least one uppercase character (A-Z)
● At least one lowercase character (a-z)
● At least one special character from the following list of acceptable characters:
!@#$%^&*()<>?
3. Re-enter the same passphrase. Ensure it matches the passphrase entered in the previous step.
Set the passphrase for the DM5500 47

8
Troubleshooting
The following table lists the warnings and error messages you may encounter during initial DM5500 configuration in the Data
Manager Appliance Configuration UI with possible troubleshooting steps.
Table 13. Data Manager Appliance Configuration UI error messages

Error code Error message Troubleshooting steps
N/A You may encounter a warning similar to the To resolve this issue, enter the correct default password in
following on the Create Secure Credentials the Current Password field. The password is the last 9 digits
page of the Data Manager Appliance of the DM5500 serial number with a prefix of dm@.
Configuration UI if you do not enter the
For example: if the DM5500 serial number
correct default password.
is DPDIH220124121, the password would be
Critical: Failed to validate current password dm@DPDIH220124121
for user: admin
1. Log out of the web browser.
2. Log back into the PowerProtect Data Manager Appliance
Configuration UI.
3. Enter the correct password.
4. Click Next to proceed with the deployment.
N/A You may encounter warnings similar to the ● Make sure the four cable connections to the NIC ports on
following on the Network page of the Data the DM5500 are configured as follows:
Manager Appliance Configuration UI if you ○ Two links go to port 1 and port 2 on PCIe slot 1.
do not have the cable connections to the ○ Two links go to port 1 and port 2 on PCIe slot 4.
DM5500 NIC ports properly configured:
For more details, see Connect network cables.
Warning: Recommended uplinks in PCIe slot
4:1, PCIe slot 1:2 for appliance are not ● Once the problem is resolved, refresh the page.
connected. For optimal performance and ● If the issue persists, contact Dell Customer Support.
redundancy, all 4 uplinks must be connected.
Make sure all 4 uplinks are connected and
then refresh the page to resolve the warning.
For more information on cable connectivity
to appliance, refer to the Install guide. You
can ignore the warning and proceed with the
configuration, however you may experience
degraded performance.
Critical: Mandatory uplinks in PCIe slot 4:1,
PCIe slot 1:2 for appliance are not connected.
Make sure required uplinks are connected to
network switch with appropriate cables and
then refresh the page to resolve the critical
error. It is recommended to connect all 4
uplinks to appliance for optimal performance
and redundancy. For more information on
cable connectivity to appliance, refer to the
Install guide. You cannot proceed with the
configuration until the required uplinks are
connected.
CONN0097 Management network gateway ● Check the information on the Configuration page.
<managemnet_network_gateway_IP> is ● If the DM5500 port is connected in access mode, use
not accessible. VLAN ID 0.
● Check the DM5500 switch configuration.
● Check firewall rules.
● Click Back and re-submit the configuration.
48 Troubleshooting
Table 13. Data Manager Appliance Configuration UI error messages (continued)
● If the issue persists, contact Dell Customer Support.
CONN0098 Backup network gateway ● Check details on the Configuration page.
<backup_network_gateway_IP> is not ● If appliance port is connected in access mode, use VLAN
accessible. ID 0.
● Check DM5500 switch configuration.
● Check firewall rules.
CONN0100 Failed to validate the NTP server ● Check NTP server connectivity.
<NTP_server_IP>. ● Check firewall rules for UDP port 123.
● Use a valid NTP server.
CONN0110 Data network IP address <IP> is in use. ● Use a data network IP address that is not in use.
CONN0111 Management network IP address <IP> is in ● Use a management network IP address that is not in use.
use. ● Click Back and re-submit the configuration.
CONN0112 Data network IP addresses <IP_x> and ● Use a data network IP addresses that are not in use.
<IP_y> are in use. ● Click Back and re-submit the configuration.
CONN0115 IP addresses <IP_x> and <IP_y> are in use. ● Use IP addresses that are not in use.
CONN0116 VLAN ID <VLAN_ID> is in use. ● Use a VLAN ID that is not in use.
CONN0117 IP address <IP> is in use. ● Use an IP address that is not in use.
CONN0118 IP addresses <IP_x> and <IP_y> are not ● Use the IP addresses that are in same subnet range of the
in same subnet range of gateway IP address gateway.
<gateway_IP>. ● Click Back and re-submit the configuration.
CONN0119 IP addresses <IP_x> and <IP_y> are not in ● Use the IP addresses that are in same subnet range.
same subnet range. ● Click Back and re-submit the configuration.
CONN0120 IP address <IP_x> not in same subnet range ● Use the IP address that is in the same subnet range of the
of gateway IP address <IP_y>. gateway.
CONN0121 IP addresses <IP_x> and <IP_y> are not ● Use the IP addresses that are in the same subnet range of
in same subnet range of gateway IP address the gateway.
<gateway_IP>. ● Click Back and re-submit the configuration.
CONN0122 IP addresses <IP_x> and <IP_y> are not in ● Use the IP addresses that are in the same subnet range.
same subnet range. ● Click Back and re-submit the configuration.
Troubleshooting 49
CONN0123 IP address <IP> is not in same subnet range ● Use the IP addresses that are in the same subnet range of
of gateway IP address <gateway_IP>. the gateway.
CONN0124 Subnet <IP_x> conflicts with appliance ● Provide a different subnet, or change the appliance private
private subnet <IP_y>. subnet.
CONN0125 IP address <IP_x> is part of restricted ● Provide a different IP or subnet, or change the appliance
appliance private subnet <IP_y>. private subnet.
CONN0131 DNS validation failed for server ● Ensure that the correct lookup entries are present in the
<DNS_server_IP>. Reverse lookup entry a DNS server.
not found for IP <Management_IP>. ● Click Back and re-submit the configuration.
CONN0132 DNS validation failed for server ● Ensure that only one Fully Qualified Domain Name (FQDN)
<DNS_server_IP>. IP <Management_IP> entry is present for the IP address.
has multiple reverse lookup entries a - ● Click Back and re-submit the configuration.
<multiple_reverse_lookup_entries_ ● If the issue persists, contact Dell Customer Support.
of_IP>.
<DNS_server_IP>. IP <Management_IP> DNS server.
has reverse lookup entry a as ● Click Back and re-submit the configuration.
<reverse_lookup_of_IP>, but forward ● If the issue persists, contact Dell Customer Support.
lookup entry a not found for
<reverse_lookup_of_IP>.
<DNS_server_IP>. IP <Management_IP> DNS server.
has reverse lookup entry a ● Click Back and re-submit the configuration.
as <reverse_lookup_of_IP>, but ● If the issue persists, contact Dell Customer Support.
<reverse_lookup_of_IP> has multiple
forward lookup entries a - <multiple_IPs>
CONN0135 DNS validation failed for ● Ensure that the correct lookup entries are present in the
server <DNS_server_IP>. IP DNS server.
<Management_IP> has reverse lookup ● Click Back and re-submit the configuration.
entry a as <reverse_lookup_of_IP>, ● If the issue persists, contact Dell Customer Support.
but <reverse_lookup_of_IP> has
forward lookup entry a as
<IP_other_than_Management_IP>.
CONN0137 Connection timed out for DNS server ● Check DNS server firewall rules for port 53.
<DNS_server_IP>. ● Click Back and re-submit the configuration.
CONN0139 DNS validation failed. Reverse lookup ● Ensure primary and secondary DNS servers have same
entries a for IP <Management_IP> lookup entries.
do not match. Primary DNS ● Click Back and re-submit the configuration.
<DNS_server_IP_x> has reverse lookup ● If the issue persists, contact Dell Customer Support.
entry a as <reverse_lookup_of_IP_x>,
and secondary DNS <DNS_server_IP_y>
has reverse lookup entry a as
<reverse_lookup_of_IP_y>.
50 Troubleshooting
CONN0142 Time difference <integer_value> ● Ensure that the correct time is set on the NTP server.
between <NTP_server> and <operating ● Click Back and re-submit the configuration.
environment> exceeded the maximum ● If the issue persists, contact Dell Customer Support.
allowed difference of 600 seconds.
CONN0149 Destination subnet IP <IP_x> does not match ● Enter the appropriate subnet for your network.
with its network IP <IP_y> . ● If the issue persists, contact Dell Customer Support.
CONN0157 IP <IP> is supposed to be free but it is ● Enter an IP address that is not in use.
detected in use. ● If the issue persists, contact Dell Customer Support.
CONN0158 Management IP <IP_x> resolution <IP_y> ● Provide correct FQDN entry in the input field.
does not not match with given Management ● If the issue persists, contact Dell Customer Support.
FQDN <Management_FQDN>.
CONN0159 Given Management FQDN ● Provide correct FQDN and domain name in the input field.
<Management_FQDN> does not ends with ● If the issue persists, contact Dell Customer Support.
domain name <domain_name>.
CONN0161 IP <IP> is supposed to be free but it is ● Enter an IP address that is not in use.
detected in use. ● If the issue persists, contact Dell Customer Support.
CONN0163 Failed to validate if network is already in use. ● Ensure the network is not already added.
● Once the problem is resolved, add the configuration again.
CONN0164 Unable to reach to NTP server ● Check if the NTP server is reachable
<NTP_server_IP>. ● Check if NTP services are running on the NTP server.
● Check the firewall rules.
a. Reverse DNS lookup uses an IP address to find a domain name. Forward DNS lookup uses a domain name to find an IP
address.
Troubleshooting 51

Dell Powerprotect Data Manager Appliance 5.13.0.0: Installation Guide For Dm5500

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Dell PowerProtect Data Manager Appliance

Chapter 2: Install the DM5500 in the rack....................................................................................19

Chapter 3: Cabling and network requirements............................................................................. 34

Chapter 4: Configure iDRAC........................................................................................................ 37

Chapter 5: Pre-configuration tasks............................................................................................. 38

Chapter 7: Set the passphrase for the DM5500........................................................................... 47

1 DM5500 front view.................................................................................................................................................. 11

Table 2. Related documentation

Where to find product documentation

Where to get support

To review an open service request:

PowerProtect Data Manager Appliance introduction

DM5500 front and internal views

Figure 1. DM5500 front view

Figure 2. Left control panel

Table 4. System health and system ID indicator codes

Figure 3. Right control panel

Table 5. iDRAC Direct LED indicator codes

Figure 4. Drive indicators

Table 6. Drive indicator codes

Drive 12 Drive 15 Drive 18 Drive 21

Drive 13 Drive 16 Drive 19 Drive 22

Drive 14 Drive 17 Drive 20 Drive 23

Drive 0 Drive 3 Drive 6 Drive 9

Drive 1 Drive 4 Drive 7 Drive 10

Drive 2 Drive 5 Drive 8 Drive 11

Figure 5. View of drive bays extended

Drive 0 Drive 3 Drive 6 Drive 9

Drive 12 Drive 15 Drive 18 Drive 21

Drive 13 Drive 16 Drive 19 Drive 22

Drive 14 Drive 17 Drive 20 Drive 23

Figure 6. 24 TB useable capacity DM5500 drive configuration

Drive 0 960 GB SAS SSD - system boot drive

Drive 0 Cache Drive 3 Drive 6 Drive 9

Drive 12 Drive 15 Drive 18 Drive 21

Drive 13 Drive 16 Drive 19 Drive 22

Drive 14 Drive 17 Drive 20 Drive 23

Figure 7. 96 TB useable capacity DM5500 drive configuration

Drive 0 960 GB SAS SSD - system boot drive

DM5500 rear view

Figure 8. DM5500 back panel features

11. Ethernet port (2) 12. USB 3.0 port (2)

13. iDRAC9 dedicated network port 14. VGA port

Table 7. Hardware and software requirements for DM5500 installation

Third-party rack requirements

Requirement category Description

Figure 9. L-Bracket Static rail

Table 8. Static rails

Table 9. Static rails adjustability

NOTE: a : Minimum conversion required

Install the DM5500 in the rack 19

Installing the rails

Figure 10. Installing the rail

20 Install the DM5500 in the rack

Figure 11. Chassis retention bracket on rear rack flange

Install the DM5500 in the rack 21

To install each chassis retention bracket, perform the following steps.

22 Install the DM5500 in the rack

Figure 13. Remove the shipping screws

Install the DM5500 in the rack 23

Figure 14. Removing a drive carrier

Removing drive blanks

24 Install the DM5500 in the rack