Name : Biplob Giri

Email : biplobgiri1201@gmail.com
Mobile No: 8825111527

Career Objective
An IT Professional with 2.7 years of Software product/ Technical support role and
technical experience in data Analysis and support Engineers. Good knowledge in
databases concepts including requirement analysis, design and development.

Technical Skills
❖ Oracle SQL : Expert
❖ Unix : Good
❖ Problem Solving : Good
❖ Communication : Excellent
❖ Problem solving : Excellent

Product / Application Support

 Strong knowledge in Database Concepts , data Analysis.

 Working Experience in Unix Environment
 Ticket’s resolutions using Data Extracting , analysis , Data Upliftment, and cleaning.
 Experience in product support and trouble shooting billing , service and payment
related issues.
 Trouble shooting, Analysis, Design, Development and Testing for the business and
technical requirements. Track, log and respond to support tickets.
 Manage Incidents and Problems – Triaging, logging, prioritizing, tracking,
communicating, and resolving, from beginning to end, the resolution of all incoming
support requests.
 Dynamic individual with a positive attitude, good communication, troubleshooting
skills, and the ability to think on your feet are key skills for this position.
 Comfortable to work in 24X7 environments on Production Support.
 Incident management, Leads the Incident investigation and quickly finds out an
approach to resolve the problem.
 Lead problem analysis and root cause analysis on key issues.
 Real time solution for issues as per the Service Level Agreement [SLA].
 Maintaining and updating technical documents and procedures.
 Analyze and report product/Application malfunctions immediately to concerned team.
 Giving details information of possible for development team for fixes
 Incident management, Leads the Incident investigation and quickly finds out an
approach to resolve the problem.
 Analyze and report product/Application malfunctions immediately to concerned
team.
 Follow up with clients/users to ensure their technical issues are resolved.
 Managing coordination at a local and international level where required.
 Strong verbal and communication skills

ORACLE SQL
 Good understanding of business rules implementation using Primary/Foreign Key
constraints. Creating tables using Constraints.
 All types of SQL commands, DDL, DML, TCL.
 Joins, Aggregate functions, Subqueries and co-related subqueries.
 Data Extraction & Analysis using Joins and aggregate functions
 Excellent knowledge in SQL Analytical functions.
 Database testing Using SET operations.
 Data Analysis using window function such as rank ( ), lead ( ) and lag ( ).
 Use of collections such as Associative Arrays with bulk collection and exception handling.
 Able to perform in data analysis by writing complex SQL.
 Creating backup tables Using CTAS and creating back up data using INSERT SELECT
 Understanding the Business requirement.
 Good in communication and presentation.

Unix Knowledge
 Sound knowledge of Unix Environment
 Able to manage Linux Environment with basic Unix commands for file management
 User creation and permission management
 Transfer file , zip and unzip and compare files
 Server / Process Monitoring and job monitoring and scheduling

Professional Experience:

 Worked as software Engineer in Liora Soft Private Limited

from August-2019 Till date

Project Details: NGSD NextGen Service Desktop

Duration : Jan 2021 –Till date
Client : EE -UK (Everything in Everywhere)
Role : Database / Tech Support Engineer.
 Skills : SQL, UNIX, PLSQL
Platform : BMC Ticking Tool

EE-Mobile leading Telecom operator and uses BMC Project NGSD (next Generation service
Desk) to log customer problem and workflow management. This platform also integrated
with Global Portal (GS – Portal) for global customer log their infra issues and also able to
capture and process re-active incidents using SMARTs Diagnostics.

Roles and Responsibilities

 Troubling shooting Global Customer tickets with L1 / L2 support with various internal
tools check the n/w health , connectivity issues and data Quality issues.
 Customer Ticket analysis giving resolution with defined SLA.
 Running various diagnostic tools find network related data.
 Involved in product / account configuration with backend support for Billing and
Payments team.
 Server/ Database monitoring and informing / following up with and infrastructure and
database admin teams.
 Monitoring proactive tickets generated by various network monitoring tools and take
necessary actions further impact on application.
 Ticket analysis by extracting Data from various tables and databases using Joins
 Data Analysis Using Sql Aggregate functions and window analytical functions.
 Helped in creating various adhoc reports for site Engineers on customer inventory, Sites
and Deployed products.
 Worked as Both database Developer and Test Support engineer for customization of
product.
 Various Reports are worked for customer ticker analysis.
 Data Quality and fixing data quality issues
 Ticket data analysis and work-flow management for site engineers.

Project Details: Hospital Data Investigation

Duration : October 2019 – December 2020
Client : Siemens
Role : Product Support Engineer.
Skills : SQL
Platform : Soarian MedSuite

Soarian MedSuite, helps hospitals to provide better patient care and drive clinical
excellence by effectively integrating various processes. Its offers healthcare organizations
an integrated HIS (Hospital Information System) that helps users manage administrative,
clinical and financial processes. The solution supports complex work processes involved
with acute and ambulatory treatments and provides closer ties to specialized units and
physicians
 Roles and Responsibilities
 Customer Ticket analysis giving resolution with defined SLA.
 Data Cleanse & Uplift Using SQL.
 Ticket Analysis and data Fix.
 Initial data load and data Uplifting
 Providing quick backend support for work arounds
 Responsible for the dealing with the problems, bug fixing and troubleshooting.
 Working closely with testing team in preparing test data for them.
 Communicate with clients to baseline the requirements and impact with other applications.

Academic Details:
DIPLOMA 66.78%
2016-2019 NTTF AT RD TATA
(Mechatronics) First Class
EDUCATION CENTRE

JHARKHAND 77.6%
2015-2016 SSC
ACADEMIC COUNCIL First Class

Personal Details
Name : Biplob Giri
Date of Birth : 12-01-2000
Gender : Male
Languages Known : English, Bengali & Hindi.