September 16 - 19, 2024 | Houston, TX

The Royal Sonesta Houston Galleria

The World's Largest and Most Trusted Shared Services

and Global Business Services Event Series. Period.
Welcome to SSOW Houston

Lisa Schulman
Executive Producer and Senior
Market Analyst
SSON

www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 • 2

Learn from Trendsetting Speakers
Jana Vondran Tim Dorren Sameer Shah
Senior Vice President, Global Group Manager – NA Accounting SVP Global Finance Operations
Business Services Shared Services Chubb
Ingram Micro Toyota Motor North America

Manasa Mantha Vadim Ionescu Liz Capell

GBS Head of Engagement & VP, Business Excellence Division Head of Process Optimization and
Chattanooga Hub Total Energies Global Finance Digitalization
Sanofi Services Siemens

Boris Koji Shibayama Yolanda Theeke Tom Sweat

HR Shared Services – Mexico & VP HR Operation VP, Shared Services
Centro America Region Head Corebridge Financial MODE Transportation
Walmart

Alison Cline Daniel Kligerman Juan Jose Criado

Managing Director, Corporate VP HR Transformation HR Head Mexico
Employee Support Danaher Alcon
Insperity

April Solie Juliano Godoy

Michael Prokopis Senior Director, Change GM, Agile Enterprise Services
VP Supply Chain Management Management, Global Business Philips 66
MD Anderson Cancer Center Services
AECOM

Jim Hankins Sam Bahri

Executive Director HR Shared GBS Expert
Service Fortune 500 Executive and Big 4
University of California, Davis Alum

www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 • 3

Meet the Mastermind Advisory Board
Angela Mangiapane Jay Desai Laura Kennedy
President, MGS VP, Head - Global Business Senior Director, Head of GBS
Mars Global Services Services Service Delivery
JTI Newell Brands

Adriana Guiry Ed Hansen Jana Vondran

VP GBS Partner Senior Vice President Global
Archer Daniels Midland (ADM) Nelson Mullins Riley & Business Services Senior Vice
Scarborough President Global Business Services
Ingram Micro

AJ Wijesinghe Deborah Kops Jim Hankins

SVP - Global Business Services Principal and Co-founder Executive Director, HR Shared
Ecolab Sourcing Change Services Organization
University of California, Davis

William Gilet Brad Dement Chris Nicholas

Global GBS Leader Partner Vice President - Head of TBS US
PwC US ScottMadden Inc. and EUCAN Finance Solutions &
Site Lead Exton
Takeda Business Solutions

Cindy Gallagher Satish Nair Heather Johll

SVP Finance and Controller Senior Vice President and Global VP
Gannett Head of Sales Ascension
Infosys BPM

Debbie Ballard
VP GBS
McDonald’s

www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 • 4

 SSOW’s Unsurpassed Experiences
Interactive Workshops
Get valuable insights from
experiences in the field through
hands-on educational Workshops
that provide you with valuable
solutions
Interactive Discussion Groups
Our small, targeted roundtables dive
deep into current market challenges
and provide peer-led strategies for
overcoming them
Get 3 Events for the Price of 1
In partnership and co-located with
Higher Education SSOW and
Generative AI for Shared Services &
GBS
www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 •
Innovation Hub Off-Site Experiences
Our expo hall houses cutting-edge Don’t miss your chance to attend a
solution providers that can help your fun local activity and get to know
team tackle any challenge your fellow SSOW attendees
Site Tours Boost Your Credentials
Our Site Tours of local shared Continue your professional
services operations provide a great development with Professional
opportunity to see culture and GBS® Certification, CPE & SHRM
technology in action Credits
EARN UP TO 20 CREDITS
SSON is recognized by SHRM to offer Professional Prerequisites: Basic knowledge
Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® of business services within any
recertification activities. industry.
Advanced Preparation: None
Penton Learning Systems, dba International Quality and Program Level: Intermediate
Productivity Center (IQPC) is registered with the National Delivery Method: Group Live
Association of State Boards of Accountancy (NASBA) as a
sponsor of continuing professional education on the National
Registry of CPE Sponsors. State boards of accountancy have
final authority on the acceptance of individual courses for
CPE credit. Complaints regarding registered sponsors may
be submitted to the National Registry of CPE.
Sponsors through its web site: www.nasbaregistry.org
5
 Agenda At A Glance
Site Tours - Monday, September 16, 2024
Coming Soon!

Workshops & Main Conference - Tuesday, September 17, 2024

9:00 am Workshop A: Essential Strategies for Leading Practice Organizations
Workshop B: Revolutionizing Intercompany for Optimal Results
Workshop C: Embrace Continuous Improvement and Transformation and Deliver Tangible Outcomes

10:30 am Workshop D: Unleashing Digital Transformation

Workshop E: Delivering Enhanced Value with “End-to-End” Process Behaviors
Workshop F: Master the Touchless Close: Redefine Your R2R Process

12:30 pm Luncheon for Workshop Attendees

1:30 pm Chairperson’s Opening Remarks
1:45 pm Orchestrating Digital Transformation for Seamless Journeys
2:15 pm Panel: Talent Optimization: Elevating Your Employees’ End-to-End Journey to Keep Them Energized, Productive and In the Seat
2:45 pm Strategies for Agile GBS Design
4:00 pm Operations Stage: Navigating Compliance Challenges: AI and Beyond in Shared Services
GBS Stage: Panel: Revolutionizing Service Excellence: Embracing XLAs for Unprecedented Customer Impact

4:30 pm Operations Stage: Panel: Maximize Efficiency: Balance Cost Cutting with Value Creation
GBS Stage: Narrative Shift: Shared Services as Catalysts for Organizational Transformation
5:00 pm Translate Corporate Strategy for Team Success
5:30 pm SSOW Welcome Reception in the Expo Hall

www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 • 6

 Agenda At A Glance
Main Conference Day 2 - Wednesday, September 18, 2024
9:10 am Well-Being and Well-Becoming: Creating the Future of Work Communities
9:40 am Panel: Generative Enterprise Transformation: Cultivating Mindset, Skills, and Tech
10:10 am Networking Break and Demo Drive
10:50 am Interactive Discussion Groups (IDGs)
1:25 pm Process Tracks: Procure to Pay, Order to Cash, Talent and Workforce, Supply Chain/Procurement
4:00 pm Unlock Agility: The Evolution Towards an Adaptive Workforce
4:30 pm Keynote Panel Practitioner Session
5:00 pm Interactive Crowdsourcing Session

Main Conference Day 3 - Thursday, September 19, 2024

9:00 am Strategic BPO Collaboration: Elevating GBS Journey and Operational Excellence
9:30 am Panel: Powering Growth: Harnessing Scale and Speed
10:00 am Talent Revolution: Navigating the Skills Supply Gap
10:30 am Networking Break and Demo Drive Results
11:10 am Process Tracks: Procure to Pay, Order to Cash, Record to Report, Master Data Management
2:10 pm Innovative Frontiers: Redefining GBS and Shared Services
2:50 pm Future-Proofing Shared Services: Ensuring Sustainment through Strategic Impact

“
SSOW] gives you the opportunity to realtime benchmark what’s going on in the organization. Not only from the data that SSON
provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk
to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.
- Vice President of Global Business Services, Kimberly-Clark

www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 • 7

 Network with Leading Solution Providers

Contact Us
SSON’s offerings can help your organization achieve its goals - lets connect & chat!

Speakers & Program Customer Service Sponsorship

Lisa Schulman Shah Zaman
Jorgelina Bergen
SSOW, Executive Producer & Managing Director, Strategic
Customer Service Representative
Senior Market Analyst Partnerships
jorgelina.bergen@ssonetwork.com
lisa.schulman@ssonetwork.com shah.zaman@ssonetwork.com

BOOK ONLINE NOW

www.ssonetwork.com/events-shared-services-week-autumn • enquiry@iqpc.com • 1-800-882-8684 • 8