Customer Service Survey

Please take a moment to fill out this survey

Bad Good Excellent
Customer Service
Was the customer service you received polite,
positive and professional?
Quote Submission
Did you receive your quote(s) in a timely
manner? Were they as expected?
Quality of Product / Works / Service
Were you delighted with the standard of the
works / service that was provided?
Health & Safety
Did the specialist on site work safely? If
appropriate, did you receive comprehensive
Risk Assessment and Method Statement,
including a dynamic Risk Assessment where
needed?
Communication
Were you happy with the level of
communication and updates that you received?
Reaction & Flexibility
Were your expectations met in relation to the
timescales taken to receive the quotes and for
the work to be completed? If needed, was the
specialist flexible and supportive of any changes
to the initial request?
Costs
Do you feel that you have received value for
money?

Would you use our customer service in the future?

How can we improve our service?

Your Contact Information

Name __________________

Company __________________

Email Address __________________

Phone Number __________________