HOUSEKEEPING ORGANIZATION AND The housekeeping department is divided

into three sub sections, namely, Rooms

keeping, Public Area, Linen and Laundry Area.
MANAGEMENT

 The word housekeeping refers to the

upkeep and maintenance of cleanliness
and order in a house or a lodging
establishment such as inn, hotel,
apartels, condominium, resort, dormitory
or a hospital.
Rooms keeping Supervisor.
*Basic function is to direct and control rooms
keeping activities including room make up,
installation of mini bar and other room
amenities.
 Roomboy


 Chambermaid
A housekeeper is one who is  Mini-bar Attendant
responsible for administering
Public Area Supervisor
housekeeping maintenance and for
insuring everything is in order. *To direct and control all activities concerning
public area maintenance and to ensure
Types of Housekeeping
conformity to prescribed housekeeping
1. Domestic Housekeeping – refers to standards and policies.
housekeeping maintenance in a house. It
 Houseman utility / Maintenance
covers bedrooms, kitchen, dining, receiving
area, grounds and the surrounding areas within  Pest control Technician
the house.
 Gardener / Grounds Maintenance
*Female – chambermaid
Linen and Laundry Supervisor
*Male – roomboy
*Responsible for maintenance of linens use in
2. Institutional Housekeeping – applies to hotel and restaurant.
housekeeping maintenance in commercial
 Linen Attendant
lodging establishments like hotels, resorts, inns
and apartels. It covers guest rooms, hallways,  Laundry Attendant
lobby, stairways, windows, grounds, linen and
 Valet Runner
laundry area, public rooms, and corridors.
 Steam Presser / Ironer
Organizational chart
Standards of ideal housekeeping
1. Cleanliness
2. Orderliness
3. Sanitation
4. Guests’ Comfort
5. Eye Appeal
6. Safety
7. Guest Relations
8. Materials Control and Preventive
Maintenance
This department is headed by the Cleaning supplies and materials
Executive Housekeeper. In smaller lodging
 Toilet brush - Having a brush that
establishments, Housekeeping Supervisor is
cleans your toilet, and only your toilet,
often called.
helps curb the spread of germs to other
surfaces.

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  Bucket - Using a bucket, as opposed to onto a small piece of grit that could
filling a sink with cleaning, makes it cause a scratch.
much easier to tackle floors.
 Gloves - Hand gloves are useful to
 Brooms - We use brooms for sweeping protect your hands to possible allergies
and to remove all the garbage that is with the cleaning products and to protect
scattered around. It has two kinds like it as it touches our food as well.
made of twigs and straw.
 Cleaning Chemicals - Household
 Dustpan - This can be used in scooping cleaning products provide aesthetic and
all the dirt and waste for us to put it in hygiene benefits but are also associated
the bin after sweeping. with health risks for the users, and
building occupants.
 Mop - Mop is very helpful so that it
cleanses the area and remove the oils  Surfactants - lower the surface tension
and rust in the floor and make it cleaner of water, making it able to flow into
to walk into. smaller tiny cracks and crevices in soils
making removal easier.
2 Types of Trolley
 1. Recycling trolleys - are used to Example:
collect garbage and trash. They can also
 Soap
hold tools to collect the trash or garbage
spills and clean the area around the  Detergent
refuse containers. These trolleys may
 Alkaline - chemicals break down known
also have provision to segregate the
soils such as grease and mud.
garbage.
 2. Room service trolleys - are Example:
supplement trolleys for janitorial trolleys.
 Baking Soda
These are used to collect the soiled
linen and the trash and garbage from  Chlorine Bleach
the guest rooms. And, they have
 Acids - break down soils such as lime
provision to carry fresh linen and
scale. and stains of mustard, coffee, tea,
toiletries to be replenish in the guest
and alcoholic beverages.
rooms.
Lime scale- Lime scale is the hard, off-
 Cob web remover - This is a long white, chalky deposit found in kettles,
broom that made of a straw to help us hot-water boilers and the inside of
reach the ceiling and surfaces that we inadequately maintained hot-water
can't reach to remove the cobweb. central heating systems.
 Sponge - A soft plastic made and a  Disinfectants - stop smell and stains
foam like to soak in the bucket of water caused by bacteria.
and soap to remove stains and oils and
CLEANING Equipment's and their Proper
dirt in our appliances and areas in our
Usage
homes.
 Vacuum Cleaner - This is a electrical
 Dust Control Mop - Dry dust control
equipment that helps you to suck up all
mop acrylic material with aluminium
the dust and other dirt that you can't see
handle
from surfaces in the house.
 Glass Cleaner/Window Cleaner - Used
 Washing machine - A machine for
in cleaning glass
washing clothes, bed linens, etc.
 Microfiber cloth - Microfibers are
 Sewing machine - a machine with a
mostly made of polyester, and, unlike
mechanically driven needle for sewing
cotton, they leave no lint behind. They
or stitching cloth.
are usually knitted and very soft, making
them generally safe for use on relatively  Floor polisher - A floor buffer is an
soft surfaces such as paint or wood. electrical appliance that is used to clean
Make sure the cloths haven’t latched

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 and maintain non-carpeted floors, such
as hardwood, marble, tile or linoleum.
Other Tools and Supplies
 Naphthalene Ball - is used in houses,
hotels to protect clothes from
cockroaches.
 Plunger - The Plunger is a useful device
for de-choking the clogged sinks in the
kitchen or bathroom. Plunger uses an
high quality rubber which ensures
flexibility, & prevents cracking / tearing
of the rubber.
 Garbage Shovel (Wind Proof) - It is
used for picking up garbage generated
after sweeping and mopping.
 Plastic Spray Bottles - Useful for
spraying many homemade cleaning
solutions, such as this Clean-Everything
Lemon-Lime Spray.
Types of Floors
1. Hard Floors
a. Marble and Cemented floors
b. b. Mixed – i.e., Pebbles, Crazy
cut, etc.
2. Vinyl/ Resilient Floors
3. Wood and Parquet
4. Carpet
Guestroom Cleaning, Care and Maintenance
 Nature and Scope of Rooms
Maintenance
1. Maintenance of order and cleanliness
2. Safekeeping of lost and found linens
3. Coordination with other sections on
matters involving guestroom maintenance
and servicing of guests needs, complaints
and concerns. i.e.
4. Provision for other services to house
guest like:
5. Attending to other guest’ needs and
concern
 Classification of Guestrooms
A. According to Number of Beds
1. Single Room is a room with a single bed,
good for one person.
2. Twin room is a room with two twin or two
single beds, good for two persons.
3. Double Room is occupied by two persons
with 1 double bed.
4. Double-double room has two double beds
or 2 queen beds, occupied by two or more
persons. It is sometimes called TWIN
DOUBLE.
5. Triple Room is occupied by three people,
may have 1 double bed and a roll away bed or
2 single beds plus a roll away bed.
6. Quadruple room is occupied by four
people; may have two beds or more.
7. Family Room has at least 1 double bed,
with 1 or more single beds, designed to
accommodate one small family.
8. King Room has a king-size bed, maybe
occupied by one or two or one small family.
B. According to price, layout and facilities
1. Economy room is designed for an
economical rate, usually short of standard
facilities like air con, television and other
amenities.
2. Standard room is sold at moderate rate,
equipped with standard facilities and amenities
like air con, toiletries, television, bed, night
table, etc.
3. De Luxe room is more luxurious and
spacious, with amenities of superior quality,
sold at much higher price than standard room.
4. Studio room has a studio bed or a couch
which can be converted into a bed. It may also
be called an executive room.
5. Connecting Room consist of two or more
rooms with entrance doors from the outside
door between them through which guests can
get through each bedroom without going out
their rooms.
6. Suite rooms has a prior or living room
connected to one or more full sized bedrooms,
equipped with luxury amenities and sold at a
higher price than standard room.
Types of Suites
1. Junior Suites is a room with a bed and a
sitting area (usually a small lounge), There
maybe a small, separated bed, connected to
the living room or parlor. It is also called a Mini
Suite.
2. Penthouse Suite is usually located on the
top floor of the property.
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3. Executive Suite is designed for a top
executive, with facilities and amenities of
superior quality.
4. Hospitality Suite is used foe entertaining
visitors; serving as function room or a parlor.
 Types of Beds
1. Single Bed – a bed approximately 36 inches
by 75 inches.
2. Double Bed – bed than can accommodate
a couple or two individuals. It is approximately
54 inches by 75 inches in size.
3. Queen Bed – is an extra long, extra wide
bed, about 60 by 80 inches in size.
4. King Bed – an extra long, extra wide bed,
about 78” x 80”.
5. Roll-away bed – a portable bed.
ROOM STATUS
OC- Occupied Clean- the room is occupied
and has been clean.
OD- Occupied Dirty- The room is occupied
but not yet cleaned
OCC – Occupied – occupied by a paying
guest
VC- Vacant Clean- the room is vacant, already
made up and ready for sale.
VR – Vacant Ready – vacant room, already
make up and ready for occupancy, has been
checked by supervisor.
VD – Vacant Dirty – vacated but not ready for
occupancy; since it is still dirty or still being
made up. It is also as ON-CHANGE.
HSUD- House Use Dirty- the room is occupied
by non-paying person (usually from the Hotel)
and the room is not yet clean.
HSUC- House Use Clean- the room, is
occupied by non-paying person is already
clean.
HU- House Use- room is occupied by an
officer or staff of the hotel or the owning
company.
OOO – Out of Order Room – room is under
renovation or not fit for occupancy since it
requires maintenance work or repair.
BLO – Blocked – reserved for a guest who is
expected to arrive within the day.
NS – No Show – room is reserved but not
used or the reservation has been canceled.
SO – Slept Out – guest is assigned a room but
did not sleep on his bed.
DND- Do Not Disturb-Guest posted the DND
sign and does not want to be disturb.
Bed Linen
- Flat sheet
- Fitted sheet.
- Bed pad
- - Bed cover
- Duvet
- Pillow case
- Bed skirt
 Terminologies Used To describe
Various Type of Guest
1. Very important persons (VIP)
refers to a well renowned guest like high
ranking official or executive who warrants
special treatment and handling.
2. Very, Very Important Person(VVIP)
is a highly renowned person who deserves
extra special
. treatment Example: dignitaries,
ambassadors, etc.
3. Free Independent Traveler(FIT) or Foreign
Individual Tourist
refers to a tourist or a traveler who is
traveling alone or is not with . any tour
group.
4. Joiner
is a person joining another guest in the same
room.
Various Forms and Documents Installed in
Guestrooms
1. “Where are you” Form - to be used by
guest to indicates his whereabouts so
that in case someone comes or calls to
locate him. The front desk can locate
him.
2. Customer Feedback Form – is
designed as a tool for gathering guest
comments and feedback on the room
facilities and services so that the hotel
can make the necessary improvements.
3. Acknowledgement Receipt – this form
is designed as a control tool whereby
the guest is made to acknowledge room
supplies and mini bar items installed in
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 his room. Without this form, the guest
may deny the count or his consumption,
giving room for argument and
misunderstanding.
4. House Rules for Guest – this form
provides policies and regulations that
could minimize. If not eliminate abuses
on the part of guest particularly on
behavior that could create serious
damage to property or disturb other
guests.
5. Safety Instruction in case of Fire –
this maybe in the form of a brochure.
Labeling and Turning of Mattress
As part of the preventive program of
Housekeeping, mattress are examined
periodically to determine their age, condition
and durability. Likewise they are turned at least
four times a year to prolonging their life
Selection and Care of Bed Linen
1. Bedspreads: Throw-over bedspreads
require less delicate material than fitted covers.
Most materials that are suitable for curtains can
be used for bed covers. In calculating the
quantity required, the pattern should be taken
into consideration.
2. Bed Pads
A bed pad acts as padding between the
mattress and the sheets, giving the guest
additional comfort, especially when the
mattress is buttoned. It also serves as an under
blanket, giving the body additional warmth as it
absorbs excessive body moisture. Bed pad
also protects the mattress from any spillage or
soiling.
Linen and Laundry Services
The linen and laundry section is
responsible for the processing of all request for
laundry service, including guest laundry,
employees uniforms and then used for banquet
functions.
The Laundry section is usually
managed by a Laundry Manager or Supervisor
and is manned with the following personnel.
 Valet runner – picks ups and delivers
guest laundry
 Sorter/marker – sorts, classifies and
labels laundry items
 Linen attendant – does the recording,
storage and issuance of linen
 Washer – responsible for washing and
drying laundry items
 Flat ironer – does the ironing
 Steam presser – performs steam
pressing
 Dry cleaner –spotter – assigned to do
dry cleaning and spot removal.
 Seamstress – does mending of guest
laundry or employees’ uniforms.
Distribution of Responsibilities of Laundry
Staff
Linen and Laundry Supervisor
 Basic function: to direct, lead,
monitor and control all activities
covering linen and laundry
service.
Duties and Responsibilities:
a) Check quality of laundry service;
ensure that laundry standards are
compiled with and the garments
are protected from damages.
b) Ensure the proper use, storage
and maintenance of linen and
laundry equipment , tools and
supplies.
c) Check condition of equipment.
Make schedule of preventive
maintenance.
d) Maintain par stocks requirements.
Make requisitions when needed.
e) Initiate and supervise weekly
inventory of laundry supplies and
other items. Report losses and
damages and take corrective
actions against reckless use of
equipments.
f) See to it that laundered items are
delivered on time.
g) Train , coach and supervise
laundry staff ; conduct
performance evaluation of
subordinates as well as appraisal
interview.
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 h) Attend complains regarding linen
and laundry service.
i) Perform other related duties as
maybe assigned by superior.
Linen Attendant/Custodian
 Basic function: responsible for
the storage and issuance of
employees uniforms, linens,
cleaning supplies and guestroom
amenities.
Specific Duties:
a) Attend to the issuance of
uniforms as well as guestroom,
restaurant and banquet linen ,
cleaning materials , supplies as
well as guestroom amenities.
Ensure that all issued items are
properly recorded and accounted
for.
b) Record and account for all
issuances of guestroom
amenities , uniforms and linens
used for guestrooms, banquet
and dining services.
c) Report to the supervisor missing
articles losses, breakages and
damaged items in the linen room.
Flatwork Ironer/Wrangler
d) Assist the supervisor in
conducting inventories of linen ,
general supplies and uniforms.
e) Look into the proper arrangement
and storage of linen, uniforms
Specific Duties:
and general supplies in the linen
room.
f) Perform side duties like mending,
repair of uniforms and baby
sitting.
Valet Runner
 Basic function: responsible for
the pickup and delivery of laundry
items of guest and also those for
house use.
Specific Duties:
a) Pick up guest items for laundry
and endorses them to sorter/
marker for proper classification.
b) Check laundry items for possible
damages and immediately inform
the guest about it . Also indicate
noted damages in the record.
c) Inform the sorter/marker about
the special instructions of guest
regarding their laundry items.
d) Help in sorting and finished items
that are ready for delivery.
e) Deliver processed guests laundry
making reference to tag number
and room number and make sure
these items are delivered on time.
f) Coordinates with rooms keeping
supervisor for the delivery of all
processed items when guest are
not in their rooms.
g) Inform the laundry office of his
whereabouts in case there is any
call for pick up and immediate
delivery.
h) Coordinate with Front office/
housekeeping regarding
information on room changes to
avoid wrong delivery.
i) Perform other related duties as
maybe assigned by his/her
superior.
 Basic function: responsible for
ironing linen in the flatwork
machine following the standard
procedures.
a) Sort all items by classifications
before running them into
machines.
b) Perform pressing and ironing,
straightens edges and smoothly
presses wrinkles; starts and stop
machine according to prescribed
procedures.
c) Inspect and sort out stains and
damaged linens.
d) Fold duly accomplished items ;
count and classify them.
e) Prepare and keep records of
accomplishments.
f) Clean work areas and machines.
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 g) Report malfunction of machine to
superior.
h) Perform other related duties as
maybe assigned by supervisors.
Washer (Guest Items)
 Basic function: Responsible for
washing and extracting, drying of
all guests laundry and FOC (Free
of charge) items.
Specific Duties:
a) Receive laundry items of guest
from the sorter/marker.
b) Sort and classify items according
to kind , color; and degree of dirt.
c) Inspect items for damages and
stains and report any damage to
the laundry supervisor.
d) Manually clean with detergent the
badly soiled portion of guest
items prior to machine washing;
inform the sorter or supervisor
regarding irremovable stain for
the latter to bring it to the
attention of the guest.
e) Load the guest items into the
washing machine and per form
washing according to standard
washing procedures. Unload
washed items and transfer them
to the laundry cart.
f) Load the extracted items to the
drying machine for completion.
g) Inspect and sort dried items and
forward them to the pressing
section for pressing or ironing.
h) Constantly check the cleanliness
and maintenance of the
equipments and report the
defects to his supervisor.
i) Perform other duties as maybe
assigned by his/her superior.
Seamstress
 Basic Function: Responsible for
sewing or mending of guest room
linens as well as those used for
banquet and food service
operations.
Special Duties:
a) Perform mending and repair of guest
garments as well as uniforms and linen
for house use.
b) Mend and repair torn or damaged
curtains, bed cover, skirting of guest
rooms.
c) Maintain the cleanliness and condition of
the sewing machine.
d) Report to superior any malfunctioning of
sewing equipment. Maintain a stock of
sewing kit and looks after their
safekeeping.
e) Maintain a stock of sewing kit and looks
after their safekeeping.
f) Assist linen attendant in the issuance of
guest room linens and banquet linen
during peak season.
g) Perform other related duties as maybe
assigned by his/her superior.
 Laundry Equipment
Washer – for washing clothes
Dryers – for drying washed items
Spotting Table – for removal of spots/stains
used with spotting chemical
Hydro Extractor – for extracting moisture from
linen
Flatwork Ironer – for ironing flat sheets, linen,
pillow case and other flat linen.
Steam Presser – for pressing delicate fabrics
like woo, silk, etc.
Laundry Cart – used for the delivery of guest
laundry.
Ironing Table & Iron
Segregation and Tagging of Laundry
To facilitate processing of laundry items,
they should be segregated and labeled. Each
category has a specific laundry requirement
and there is a danger of damaging the linen if
inappropriate laundry job is performed.
Segregate items by:
1. Color – separating white from colored
items.
2. Classification – towels from bed sheets,
etc; Wet and Dry.
3. Extent of dirt separating the heavily
soiled items from lightly soiled items.
 Detergent Classification
There are four main classes of detergents:
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1. Anionic,
2. Cationic,
3. Non-ionic,
4. Amphoteric
 LAUNDRY SYMBOLS

The Art of
Bed Making
Hotel housekeepers make dozens of
beds daily. They are required to complete this
part of the job quickly and efficiently. Most
housekeepers are expected to be able to make
a bed in less than a minute, and change sheets
in two to three minutes. Good hotel bed making
procedures will result in a crisp, clean, and
well-made bed.
Introduction
Bed making may appear simple by domestic
standards, but requires technical expertise in a
hotel and any lodging facilities because of the
sheer volume of beds to be made in a given
shift. If a room attendant has to prepare 16
rooms as per prevalent standards in a shift,
she has potentially 32 beds to make in a shift.
Bed Making and Turning Down
Bedding, mattress and pillows are the
basic of the primary product that the hotel has
to sell, so they show all the very best the
institution can offer.
BED
 Most mattresses today in the hospitality
industry are the innerspring variety, but
construction differ widely, as do their
cost, comfort and longevity.
 Mattresses are rotated every quarter or
depending on the hotel standard to
ensure longevity and even surfaces on
all sides.
 Box springs serve as shock absorber.
They cushion the weight and sleep
movements of the sleeper.
Classifications of Beds According to Size:
 Single Bed- measures 36”x75”
 Double Bed- measures 54”x75”

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  Queen Bed - measures 60”x80”  Public areas
 Facilities
 King Bed- measures 78”x80”
 Equipment.
Mattress Sizes:
Public areas

A public space is any area within a hospitality

organisation that is readily available for all
customers to enjoy.
Public areas include:

 Lobby
 Restaurants
 Bars
 Outlet shops

Public areas include:

 Elevators
 Public toilets
 Corridors
BEDDING
 Gardens
 Bedding encompasses all materials  Swimming poolsGymnasiums
used in the making of bed. This includes  Play areas
sheets, pillow cases, blankets, pillows,  Car park
bedcover/ bedspread, valence or bed
skirt, and bed pad. Facilities
- Facilities are aspects of products and services
Needed Beddings for Bed Making: within these public areas.
 3 flat sheets - with the same sizes and It can include:
can be laid interchangeable with one  Furniture commonly refers to items in the
another. room that are movable including tables,
 1 standard pillow (20”x26”) - can chairs and sundecks
sometimes be filled up with cotton and  Fixtures refer to items that are attached
feather among other depending on the including heaters, air-conditioners and
hotel standard. lights.
 Fittings refers to taps, pipes and
 1 standard pillow case (20”x30”) - electrical aspects of a public space.
used to cover the pillow for a more
beautiful effect.
Equipment
- Equipment is defined as the items within the
Clean public areas, facilities and public area that are used, their by customers or staff.
equipment Examples of equipment can used by staff include:
 Buffet areas
Introduction  Kitchen equipment.
The introduction is to give a detailed understanding
regarding all aspects of cleaning public areas, Examples of leisure equipment used by customers
facilities and equipment as it relates to general include:
cleaning.  Games – board games, ping pong tables
The elements of competency will describe  Sporting goods – golf clubs
how to undertake cleaning activities relating  Gym equipment – water tanks, weights,
to specific types of cleaning. machines
 Pool equipment – inflatable equipment and
Key definitions balls
Before we can start to discuss cleaning methods  Leisure machinery - jet skis, boats
involved, it is important to identify and discuss  Playground equipment
these three key terms:

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 Electrical cleaning equipment
Types of cleaning equipment
 Vacuum cleaners
 Carpet shampoo machines
The type of cleaning equipment found in businesses
 Floor polishers
will vary.
 Scrubbing machines
Generally, commercial, or industrial equipment is
 Floor machines
better because it is:
Equipment complementary items
 Sturdier
 Larger capacity Toiletries
 Fitted with larger electric motors. There are items that need to be replenished in public
area rest rooms and include:
Cleaning equipment is commonly divided into two
categories:  Toilet paper
 Tissues
 Manual Cleaning Equipment
 Sanitary bags
 Electrically Powered Equipment.
 Rubbish bags.
Manual cleaning equipment  Soap
Mops  Hand towels – cloth or paper
The three main types of mops are:  Shampoo and conditioners.
 Dusting mops Towels
 Polishing mops
 Beach towels for the pool
 Washing mops.
 Towels for public showers
Personal protective equipment (PPE)
Replacement items
 Overalls, jackets and aprons (material
 Batteries to replace worn or stolen batteries
aprons and PVC aprons)
in remote control units.
 Thick rubber gloves, PVC gloves, gauntlets
 Light globes to replace lights.
 Cotton glove inserts
 Breathing apparatus
 Waterproof clothing and footwear/rubber Check equipment is clean, ready and safe
boots Before using any item of cleaning equipment it
 Eye protection, safety glasses must be standard practice to check to make sure the
 Enclosed shoes and steel-capped boots item is:
 Safety hats, hard hats, headwear and helmets
 In a clean condition
 Goggles and face masks
 Ready to use with all necessary attachments
 Uniform
 Safe to use.
 RCD devices.
Refer to manufacturer’s instructions
Garbage receptacles
Prepare work area
- Nearly all cleaning tasks will require you to gather
and dispose of debris, rubbish and waste. Minimise customer inconvenience
Common sense must be used when scheduling and
performing cleaning tasks.
The ‘receptacle’ may be:
Two things to think about are:
 A solid item –such as a bin
 Timing
 A disposable plastic bag – usually heavy-
 Site availability
duty
 A bin liner placed inside a garbage Use equipment safely and correctly
receptacle that is built-in to a cleaning Safe manual handling practices
trolley. Manual handling activities are the main cause of
injuries in the workplace including:
Other types of equipment include:
 Lifting – of equipment, chemical containers,
 Cloths and sponges
cartons
 Buckets
 Carrying – items from storage areas to
 Warning signs
cleaning trolleys, moving items to work
 Dust pans.
areas

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  Pulling – boxes and cartons forward in
storage areas, moving cleaning
equipment
 Pushing –trolleys and cleaning equipment
Cleaning agents and chemicals
Selecting and preparing chemicals for use
Chemicals may be delivered in:
 Liquid form – most detergents, cleaners,
sanitisers, and disinfectants
 Dry/powder form – some detergents come in
this dry/powder form
 Aerosol form – for pesticides and
deodorisers
 Paste form – polishes
Follow relevant work procedures
Where the employer has specific, written directions
that relate to selection, preparation and application
of chemicals these must be followed.
They can take the form of:
 Job Instructions
 Checklists
 Job Safety Analysis
 Work Instructions
Types of cleaning agents and chemicals
 Leather
 Aluminum
 Toilets
 Various laundry uses
 Cleaning specific equipment and areas
There are a number of different surfaces that need to
be cleaned in public areas.
Common surfaces to be cleaned within a hospitality
organisation include, but not limited to:
 Leather upholstery – chairs and couches
 Fabric upholstery – curtains, chairs, couches
 Glass surfaces – mirrors, windows and glass
tables
 Ceilings, walls, surfaces and fittings
 Wet areas – floors
Element 1:
Apply leather upholstery cleaning techniques
- Leather is a popular soft and durable material
that is commonly used in furniture.
Leather covered furniture is normally used in
chairs and booths in restaurants as it:
 Look great
 Can resist most spills
 Is easy to clean

 water Equipment required to clean leather

 Soap  Vacuum cleaner
 Polisher  Bucket
 Abrasives  Soft cloth for cleaning
 Detergent  Soft bristled toothbrushes
o Detergents are chemical-based and  Soft cloth for buffing or polishing
can vary in strength
o Acidic detergents (pH of 1 to 6) Select equipment & chemicals
should be used for Cleaning agents required to clean leather
cleaning ceramic surfaces Due to the nature of leather, more often that not,
o Neutral detergents (pH of 7) are strong chemicals are not used.
useful for general  Water
cleaning  Moisturizing soap
o Alkaline detergents (pH of 8 to 14)  Rubbing alcohol
should be used only for specialist  Products recommended by a
tasks, as they can be corrosive and manufacturer
have the ability to damage a surface
Element 2:
Apply fabric upholstery cleaning techniques
 Disinfectants
Benefits of fabric
 Deodorizers
Fabric upholstery is used on a large amount of
Specialised cleaning agents furniture items in hotels as it allows for:
- Cleaning chemicals have been developed to
 Greater flexibilities of colour, patterns,
address specific cleaning tasks.
designs and textures
These ‘specialty’ products have been developed for:
 Normally less expensive than leather
 A range of floor and carpet cleaning needs  Easy to clean
 Windows and glass
 Stainless steel

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  Has removable covers, which limits impact Ceilings and walls
on operations, whilst still providing inter- This can include all walls and ceilings:
changeable features
 Painted
Select equipment & chemicals  Wooden
Equipment required to clean fabric  Wallpaper
 Skirting boards
 Vacuum cleaner
 Bucket Fittings
 Cloths for cleaning and washing away Fittings refers to taps, pipes and electrical aspects of
detergent a public space
 Drying machines
Select equipment & chemicals
 Wet furniture signs
Equipment required to ceilings, surfaces and
Cleaning agents required to clean fabric fittings
The cleaning materials used to clean fabric is quite
 Mops
simple and standard:
 Brooms and brushes
 Liquid or powder fabric detergent or liquid  Cloths and sponges
washing detergent  Buckets
 Cleaning shampoo  Garbage receptacles
 Stain remover  Gloves
 Warm water  Cleaning warning signs
 Products recommended by a manufacturer  Personal protective equipment
 Dust pans
 Element 3:  Vacuum cleaners
Apply glass surfaces cleaning techniques  Equipment complimentary items
Types of glass Cleaning glass surfaces
Glass is used in many hotels as it is very effective in
Areas to dust and polish
improving the aesthetics of an area and giving the
The following areas will need either dusting or
appearance of more space
polishing:
 Glass is commonly found in:
 Air conditioning vents
 Windows
 Doors – including top ledge and handles
 Mirrors
 Picture frames – facing glass as well as
 Coffee tables
frame
 Showers
 Mirrors – frame and mirror
Select equipment & chemicals  Skirting boards
Equipment required to glass surfaces  Windows – glass and frames
 Window sills
 Scrubber
 Walls – check for cobwebs and marks
 Squeegee
 Lamps – base, shade and cord
 Equipment belt or bucket
 Telephone – main unit and hand receiver
 Window Cleaning Buckets
 Seat furniture – don’t forget to remove
 Window Scrapper
cushions and check sides, legs,
 Window Cleaning Towels
back and underneath
 Extension Poles
 All furniture – top, sides, legs, and
 Ladder
underneath each item
Cleaning agents required to clean glass surfaces
Vacuum floors
The cleaning materials used to clean glass surfaces
All carpeted areas should be vacuumed and many
is quite simple and standard:
non-carpeted areas including wooden floors, tiled
 Commercial window cleaning agents bathroom area and linoleum floors may also require
 Homemade window cleaning liquids vacuuming

Element 4:
Cleaning the vanity area
Apply ceiling, surfaces and fittings cleaning
The vanity area normally includes:
techniques
Ceiling, surfaces and fittings  Bathroom bench

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  Basins Select equipment
 Taps Machine
 Mirror - There are many types of equipment.
 Cupboards Nozzles & tips
 Amenities Most pressure cleaning machines will come with
 Soap containers interchangeable spray tips that serve two purposes:
Element 5:  To lower the pressure and draw the detergent
Apply wet area cleaning techniques  Deliver a high pressure rinse at the different
spray angles
 Element 7:
What is ‘wet area’ cleaning?
Apply high level cleaning techniques
There are many public areas in a hotel that
contain wet areas.
These are floor areas that can be classified as What is high level cleaning?
areas that either:
 As the title suggest high level cleaning is
 Commonly have wet surfaces cleaning of items which are ‘at a high level’
 Requires water to clean them above the ground
 High level cleaning is more difficult that
The types of surfaces that are usually wet or require
other types of cleaning identified to date and
water to clean them include:
in most cases requires the use of specialised
 Wood staff to perform these cleaning duties
 Carpet
Select equipment
 Marble
 Rubber
If the job is to be performed by a staff member,
 Tiles
common equipment includes:
 Concrete
 Vinyl  Ladders
 Safety ropes
Select equipment & chemicals
 Extension poles
Equipment required to conduct wet area
 High pressure cleaning equipment
cleaning
 Cranes – this normally requires
 Mops specialised staff to operate
 Brooms and brushes
 Cloths and sponges
 Buckets
 Carpet shampoo machines
 Polishers
 Scrubbing machines
 Floor machines
 Element 6:
Apply pressure washing techniques
What is pressure washing?
Pressure washing has become a popular
cleaning method as it is a:
 Quick process
 Effective method
 Relies on a machine to do the hard work of
dirt removal, rather than the exertion of
manual labour.
 With public areas closed for small periods of
time, or not at all, in many hotel outlets,
cleaning methods that are quick, effective
and simple will always be a preferred option

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