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Full Essentials of Negotiation 6Th Edition Lewicki Test Bank Online PDF All Chapter
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Chapter 07
Communication
1. In negotiations, language operates at two levels: the _____________ level (for proposals or
offers) and the _____________ level (for semantics, syntax, and style).
________________________________________
________________________________________
________________________________________
________________________________________
7-1
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McGraw-Hill Education.
5. Researchers have been examining the effects of channels in general, and _____________ in
particular, on negotiation processes and outcomes during much of the past decade.
________________________________________
________________________________________
________________________________________
________________________________________
9. Achieving _____________ in negotiation is, in large part, making decisions to accept offers, to
compromise priorities, to trade off across issues with the other party, or some combination of
these elements.
________________________________________
7-2
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McGraw-Hill Education.
10. While the blend of integrative versus distributive communication content varies as a function
of the issues being discussed, it is also clear that the content of communication is only partly
responsible for negotiation outcomes.
True False
11. Researcher Thompson and her colleagues found that winners and losers evaluated their own
outcomes equally when they did not know how well the other party had done, but if they
found out that the other negotiator had done better, or was even pleased with his or her
outcome, then negotiators felt less positive about their own outcome.
True False
12. Mitigating circumstances occur where negotiators explain their positions from a broader
perspective, suggesting that while their current position may appear negative it derives from
positive motives.
True False
13. Sitkin and Bies suggest that negotiators who use multiple explanations are more likely to
have better outcomes and that the negative effects of poor outcomes can be mitigated by
communicating explanations for them.
True False
14. Low verbal immediacy is intended to engage or compel the other party, while high verbal
immediacy is intended to create a sense of distance or aloofness.
True False
7-3
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
15. High levels of language intensity are used to convey strong feelings in the recipient, while low
intensity conveys weak feelings.
True False
16. A negotiator's choice of words may only signal a position; it may never shape or predict it.
True False
17. Manageable questions cause difficulty, give information, and bring the discussion to a false
conclusion.
True False
A. Negotiators suggest that they had no choice in taking the positions they did.
B. Negotiators explain their positions from a broader perspective, suggesting that while their
current position may appear negative it derives from positive motives.
D. Negotiators who use multiple explanations are more likely to have better outcomes.
7-4
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
19. Which of the following is not one of the five linguistic dimensions of making threats?
E. All of the above are elements of the five linguistic dimensions of making threats.
20. Gibbons, Bradac, and Busch suggest that threats can be made more credible and more
compelling by using
B. low immediacy.
C. high intensity.
E. None of the above can make threats more credible and compelling.
21. What are the most dominant contributors to breakdowns and failures in negotiation?
7-5
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McGraw-Hill Education.
22. Questions can be used to
C. assist or force the other party to face up to the effects or consequences of their behaviors.
A. close-out questions that force the other party into seeing things your way
C. impulse questions that occur "on the spur of the moment," without planning
D. loaded questions that put the other party on the spot regardless of his/her answer
A. the receivers restate or paraphrase the sender's message in their own language.
C. the receiver provides no feedback to the sender about the accuracy or completeness of
reception.
7-6
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
25. A communication framework for negotiation is based on what assumptions?
7-7
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McGraw-Hill Education.
28. Define the "information is weakness" effect.
30. How can using the five linguistic dimensions make threats more credible and compelling?
7-8
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McGraw-Hill Education.
31. Some nonverbal acts, called attending behaviors, are particularly important in connecting
with another person during a coordinated interaction like negotiation. Why?
33. What three main techniques are available for improving communication in negotiation?
7-9
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McGraw-Hill Education.
34. We know that role reversal can be a useful tool for improving communication and the
accurate understanding and appreciation of the other party's position in negotiation. But
when is it useful?
35. As negotiations come to a close, what are the two key aspects of communication and
negotiation that negotiators must attend to simultaneously?
7-10
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McGraw-Hill Education.
Chapter 07 Communication Answer Key
1. In negotiations, language operates at two levels: the _____________ level (for proposals or
offers) and the _____________ level (for semantics, syntax, and style).
logical; pragmatic
polarized language
lexical diversity
mutual
5. Researchers have been examining the effects of channels in general, and _____________ in
particular, on negotiation processes and outcomes during much of the past decade.
7-11
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McGraw-Hill Education.
6. _____________ questions cause attention, get information and start thinking.
Manageable
Passive listening
Role-reversal
9. Achieving _____________ in negotiation is, in large part, making decisions to accept offers,
to compromise priorities, to trade off across issues with the other party, or some
combination of these elements.
closure
10. While the blend of integrative versus distributive communication content varies as a
function of the issues being discussed, it is also clear that the content of communication
is only partly responsible for negotiation outcomes.
TRUE
7-12
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
11. Researcher Thompson and her colleagues found that winners and losers evaluated their
own outcomes equally when they did not know how well the other party had done, but if
they found out that the other negotiator had done better, or was even pleased with his or
her outcome, then negotiators felt less positive about their own outcome.
TRUE
12. Mitigating circumstances occur where negotiators explain their positions from a broader
perspective, suggesting that while their current position may appear negative it derives
from positive motives.
FALSE
13. Sitkin and Bies suggest that negotiators who use multiple explanations are more likely to
have better outcomes and that the negative effects of poor outcomes can be mitigated by
communicating explanations for them.
TRUE
14. Low verbal immediacy is intended to engage or compel the other party, while high verbal
immediacy is intended to create a sense of distance or aloofness.
FALSE
7-13
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
15. High levels of language intensity are used to convey strong feelings in the recipient, while
low intensity conveys weak feelings.
TRUE
16. A negotiator's choice of words may only signal a position; it may never shape or predict it.
FALSE
17. Manageable questions cause difficulty, give information, and bring the discussion to a
false conclusion.
FALSE
7-14
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McGraw-Hill Education.
18. Define exonerating circumstances.
A. Negotiators suggest that they had no choice in taking the positions they did.
B. Negotiators explain their positions from a broader perspective, suggesting that while
their current position may appear negative it derives from positive motives.
D. Negotiators who use multiple explanations are more likely to have better outcomes.
19. Which of the following is not one of the five linguistic dimensions of making threats?
E. All of the above are elements of the five linguistic dimensions of making threats.
20. Gibbons, Bradac, and Busch suggest that threats can be made more credible and more
compelling by using
B. low immediacy.
C. high intensity.
E. None of the above can make threats more credible and compelling.
7-15
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
21. What are the most dominant contributors to breakdowns and failures in negotiation?
C. assist or force the other party to face up to the effects or consequences of their
behaviors.
A. close-out questions that force the other party into seeing things your way
C. impulse questions that occur "on the spur of the moment," without planning
D. loaded questions that put the other party on the spot regardless of his/her answer
7-16
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
24. In passive listening
A. the receivers restate or paraphrase the sender's message in their own language.
C. the receiver provides no feedback to the sender about the accuracy or completeness of
reception.
(1) The communication of offers is a dynamic process; (2) the offer process is interactive;
and (3) a variety of internal and external factors drive the interaction and motivate a
bargainer to change his or her offer.
7-17
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McGraw-Hill Education.
26. Having a BATNA changes which things in a negotiation?
(1) Negotiators with attractive BATNAs set higher reservation prices for themselves; (2)
negotiators whose counterparts had attractive BATNAs set lower reservation points for
themselves; and (3) when both parties were aware of the attractive BATNA that one of the
negotiators had, that negotiator received a more positive negotiation outcome.
Outcomes can be explained by changing the context (e.g. short-term pain for long term
gain).
Negotiators who know the complete preferences of both parties will have more difficulty
determining fair outcomes than will negotiators who do not have this information.
The use of polarized language, the conveyance of verbal immediacy, the degree of
language intensity, the degree of lexical diversity, the extent of high-power language style.
7-18
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McGraw-Hill Education.
30. How can using the five linguistic dimensions make threats more credible and compelling?
Threats can be made more credible and more compelling by negatively polarized
descriptions of the other party and his or her position, high immediacy, high intensity, high
lexical diversity, and a distinctively high-power style.
31. Some nonverbal acts, called attending behaviors, are particularly important in connecting
with another person during a coordinated interaction like negotiation. Why?
Because they let the other know that you are listening and prepare the other party to
receive your message.
The ability of a channel to carry and convey subtle social and relational cues from sender
to receiver that go beyond the literal text of the message itself (see also Short, Williams,
and Christie, 1976, who used the term "social presence"). Greater social bandwidth means
that a channel can convey more cues having social, relational, or symbolic content.
33. What three main techniques are available for improving communication in negotiation?
7-19
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
34. We know that role reversal can be a useful tool for improving communication and the
accurate understanding and appreciation of the other party's position in negotiation. But
when is it useful?
This tool may be most useful during the preparation stage of negotiation, or during a team
caucus when things are not going well.
35. As negotiations come to a close, what are the two key aspects of communication and
negotiation that negotiators must attend to simultaneously?
7-20
Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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Preacher, ¹counting one what the Preacher
by one, to find out the announces, one after
account: another, so as to find out
a wise experiment; but
28 Which yet my soul which I have longed for
seeketh, but I find not: without discovering: one
one man among a single specimen of
thousand have I found; Humanity in a thousand I
but a woman among all discovered; but a
those have I not found. woman in all these I did
not discover.
¹ Or,
weighing
one thing
after
another to
find out the
reason.
W HO is as the wise
man? and who A H, then, who is
really wise, and
knoweth the who knows how to solve
interpretation of a thing? the enigma of this
a man’s wisdom maketh matter? that wisdom of
his face to shine, and humanity which
¹the boldness of his face enlightens his face, for
shall be changed. the haughty face is
detestable.
¹ Hebrew the
strength.
(3.) Do not hasten (this the LXX. and Syriac join on to the
preceding verse, against the accentuation of the Masorets, and this
makes better sense) from his face thou shalt go (but as ‘face’ is
the emphatic word, it is clear that the clause is in the nature of a
question, or rather with a note of admiration, i.e. ‘From his face are
you going!’), do not stand (‘abide,’ or ‘stay’) in a reason which is
an evil one for all he provides (יחפץ, the verb, of which חפץis the
root, and which invariably means ‘Divine providence’ in this book) he
does (he always acts, therefore, according to the pleasure of his
Divine providence).
4 Where the word of in Whose royal word is
a king is, there is power: authority, and who dare
and who may say unto say to Him, What doest
him, What doest thou? Thou?
(4.) In whom (or ‘in which,’ for it refers back to the whole idea of
God’s providence) the matter of a king is powerful (i.e. a power,
‘matter,’ דברas usual being taken in its technical sense of the matter
reasoned about and the matter itself. The LXX. invert the order of the
words――a very unusual proceeding with them: it is, however, to be
observed that B. omits λαλεῖ, the word out of place), and who shall
say to him, What doest thou?
(7.) For he is not knowing (that is, man is not a creature that
knows) what will be (contract relative with the verb): for how it will
be, who can tell him? (the particle כיis introduced four times, and
each introduces an additional reason strengthening what went
before. Thus the wise heart will not know a matter which is
bad――will not allow, that is, that in its nature it is so, and he does
know that there is an appointed time and judgment which will set all
right. First, because to every providence whatever there is such a
time and judgment; secondly, because there is so much evil amongst
mankind, which of course needs rectification, and will have it, see
chapter iii. 15; and because he cannot tell what will be, and so right
may be discovered and providence vindicated in the future; and
lastly, because as none can predict the result of any event, so he is
an imperfect judge concerning it. This impotence of man is further
set forth in what follows).
(10.) And in this wise (ובכן, occurs only Esther iv. 16, in the
sense of ‘in this way’) I have observed wicked ones (not the
wicked, but continually instances of the impiously wicked)
sepulchres (the Masorets point with ♣kubbutz, the ♦pual participle,
the only other instance of which occurs 1 Kings xiii. 31; but there the
participle is full: we cannot therefore accept the Masoretic pointing
as authoritative; it really amounts to an alteration of the unpointed
text. The LXX. considered קבריםa noun plural, accusative to ובאו, and
translate εἰς τάφοῦς ♠εἰσαχθέντας, ‘carried into the tombs’) and they
entered (I would seek an explanation of the difficulty here in the
occurrence of this conjunction ‘and,’ of which a similar instance is
found at chapter ii. 15, ‘so they entered a place ... and they are
going,’ etc.; i.e. ‘did this as a habit’) and from a place of the
hallowed one (participle) they go. (The rendering of the LXX. is
easily explained; they translate as they do, because we have a past
tense joined with a present――יהלקו, thus giving the meaning of
imperfects. As the wicked could not be said to go after death into the
sepulchre, they rendered by a passive, ‘were taken,’ or because they
wished it to be made plain that it was not a mere entering and
departing, but that the wicked were buried, i.e. honoured, in their
graves). And they were forgotten in the city in which (full relative,
because it does not refer closely to the city only; they were forgotten,
not as regards that particular city, but as a general proposition) thus
they did (but twenty mss. and all the ancient versions, except the
Syriac, in place of וישתכחו, ‘were forgotten,’ read ישתבחו, ‘praised,’
which not only makes better sense, but accounts for the hithpael with
its reflexive signification. Symmachus reads, ‘And when they had
gone round in the holy place, they returned, being praised in the city
where they had so done’―― καὶ ὅποτε περιῆσαν ἐν τόπῳ ἁγίῳ
ἀνέστρεφον ἐπαινούμενοι ἐν τῇ πόλει.――See Field’s Hexapla, p. 396.
He also gives the explanatory gloss, ὡς δίκαια πράξαντες, ‘as those
who had done well.’ Hence, then, on the whole, we should prefer to
take in substance the LXX.’s rendering, and look upon this as setting
forth a salient example of successful hypocrisy. After all, the forced
renderings of certain critics are in effect alterations of the text, or
yield no sense at all. The remark) This also is vanity (equivalent to
‘this then is besides, an instance of evanescence or transitoriness,’
is very striking and appropriate at this point, as also what succeeds).
♣ “kibbutz” replaced with “kubbutz”
(17.) And I saw (so I saw, the apodosis of the above) with
respect to all the working of Divine providence, how that is not
able (not is emphatic) humanity to the finding out of (‘or a
discovery’ of) with regard to (the LXX. again write σὺν) the work
(generic) which is done (or suffered, or endured, as being a niphal)
under the sun, because of ( בשלoccurs Jonah i. 7 only) which toils