MINISTRY OF EDUCATION AND TRAINING REPUBLIC SOCIALIST OF VIETNAM

NATIONAL ECONOMICS UNIVERSITY Independence – Freedom – Happiness

COURSE SYLLABUS

1. GENERAL INFORMATION
- Course Title (in Vietnamese)

- Course Title (in English) Operations Management

- Course code EBOM1135

- Modules Foundation (Major’s general knowledge)

- Number of credits 3

+ Theory lessons 25

+ Practical lessons 20

- Pre-requisites None

2. INSTRUCTORS’ INFORMATION
Course Coordinator: Dr. Viet, NEU
Course Instructor: Prof. Soren R. Kirchner, USA

3. COURSE DESCRIPTIONS
This course is designed to help you fully understand all the theories, methods and
materials of Operations Management. You and your team will have the opportunity to “adopt”
a factory or production facility which is real, and will be using the internet to research this
company. IN the end you and your team will be able to diagnose and make recommendations to
“fix the factory” including process, measurement and a financial rationale.
4. LEARNING RESOURCES
Textbook
 Textbook: Operation Management: Sustainability and Supply Chain
Management, 12th Global Edition. Pearson 2017. Jay Heizer, Barry Render,
Chuck Munson

Others material to be provided by Prof. Soren on our ZALO Closed group, including
readings, videos etc, et al.

5. COURSE GOALS/OBJECTIVES
The course is designed based on business principles and theories and how to USE and APPLY
these ideas to a real factory, which you will be analyzing and making recommendations to fix
and or improve with financial rationale, and ROI.

Table 5.1. Course objectives

Program Learning Assessment
Objective Outcomes (PLOs) level (theo
Descriptions (Theo Bảng CĐR của Bloom’s
s
CT) Taxonomy)

[1] [2] [3] [4]

G1 - Understand the principles, theories
of Operations Management PLO 1 2

G2 - Identify opportunities and

challenges in Operations PLO 2 3
Management
G3 - Develop the skills needed to
diagnose and to fix a production
operation. PLO 3 3

G4 - Develop and reinforce practical

skills in Diagnosis and to remedy PLO 4 3
problems in Operations

6. COURSE LEARNING OUTCOMES (CLOs)

 Table 6.1. Course Learning Outcomes
Course Assessment
Course
Objectives Level
Learning
Descriptions (according
Outcomes
to Bloom’s
(CLOx.x)
Taxonomy)
[1] [2] [3] [4]
Understand Operations Management, vs. other
CLO1.1 2
departments of the company.
G1 Understand how corporate strategy drives
CLO1.2 2
operational strategy
CLO1.3 Understand competitiveness in production 2
CLO2.1 Identify methods to forecast production 3
Identify the business and economic implications of
CLO2.2 3
differences in culture
Understand the ethical issues faces by international
G2
CLO2.3 businesses and Identify the causes of unethical 3
behavior by managers
Explain the implications for managers in production
CLO2.4 3
environments
CLO3.1 Assess operations performance and measurement 3
G3 CLO3.2 Analyze product design and methods 3
CLO3.3 Evaluate work design and how to improve it. 3
G4 CLO4.1 Identify How to plan location and analysis 3
Describe the different organizational choices that
CLO4.2 3
can be made in an production environment
Become and expert decision maker as it applies to
CLO4.3 3
Operations and Production
Explain why and how a firm's operations will differ
CLO4.4 3
from factory to factory
CLO4.5 Identify the pros and cons of different approaches to 3
staffing, Policy, and compensation for a production
 business.

7. COURSE ASSESSMENT
Table 7.1. Course Assessments
Course
Assessment Weight
Contents Timing Learning Instruments
methods (%)
Outcomes
[1] [2] [3] [4] [5] [6]
S2 CLO 1.1
Mid Term
S4 CLO 1.2 25%
Exam,
Progress
Written Report
Assessment Team Paper S7 CLO 1.3 25%
(group work)
Team Presentation (group
S 14 CLO 3.1 25%
Presentation work)
S6

Classes Attendance Camera

25%
Participation Implied. on!

8. LESSON PLAN
8.1
Program Assessment
Week / Contents
Learning Activities Instruments
Session
Outcomes
[1] [2] [3] [4] [5]
Introduction to Operations Management In Class Midcourse
CLO.1.1
Session 1 Chap 1 Presentation examination
…
Discussion & Final
Session Corporate Strategy and how to link it to CLO2.1 In Class Team
2-3 policy, procedure, and metrics as they CLO2.2 Presentation Projects and
apply to Operations. Chapter two CLO2.3 Discussion Presentation
CLO2.4
 Forecasting and the Executive Dashboard. In Class
CLO.1.2
Session 4 Chap 3 Presentation
Discussion
Design thinking and design of work In Class
Session 5 systems and all about systems thinking CLO1.3 Presentation
Chap 4-5 Discussion
CLO3.1 In Class
Session
Process Selection and implementation as CLO3.2 Presentation
6-7
well as cause and effect analysis Chap 6-7 CLO3.3 Discussion
Management of Quality including the work In Class
Session
of Deming, Juran, and others Chap 9 CLO4.1 Presentation
8-9
Discussion
Design of work systems and how to be a In Class
Session 9 systems thinker and designer CLO4.1 Presentation
Discussion
Supply Chain Management as it applies to
In Class
Session a Production Environment. Inventory Mgt
CLO4.3 Presentation
10 as it applies to Operations and production
Discussion
Chap 11, 12, 13
Lean Operations Chap 15, 16 In Class
Session10 Project Mgt Chap 16-17 CLO4.4 Presentation
Discussion
Final Presentations of Team work and turn In Class
Session CLO4.2
in final papers Presentation
11 CLO4.5
Discussion

8.2 Practical lessons

Program Assessment
Week / Contents
Learning Activities Instruments
Session
Outcomes
[1] [2] [3] [4] [5]
Multiple Choice
Midterm exam, multiple
Session 10 CLO 1.1 and short answer
choice and short answer
exam
Session 15 Team Presentation and Turn in CLO.1.2 Written document
Final Team Paper plus presenting
 same

9. COURSE REQUIREMENTS AND EXPECTATION

9.1 Class Attendance
- Students are responsible for attending all classes. In case of absence due to force majeure
reasons, sufficient and reasonable proofs must be provided.
- Students who are absent for more than 3 sessions without reasonable proofs are
considered to have failed to complete the course.
25% of your grade will be attendance. If you choose to skip class, please don’t cry about
your grade later.
9.2 In-class Behavior
- All acts that affect the teaching and learning process are strictly prohibited.
- Students who are late for class will forfeit their right to be in the classroom. Just as in
“real life” you cannot be late. So be early and learn new good habits.
- Laptops and tablets are only allowed for the learning purpose (recording lectures,
calculating and serving lectures and exercises), absolutely not allowed for anything else.
10. APPROVEMENT DATE: …………………..

NEU Business School General Management Instructor

(Ký và ghi rõ họ tên) Department (Ký và ghi rõ họ tên)
(Ký và ghi rõ họ tên)