COMPLAINT LETTER

Person/ company you're writing to

My address
Address
 COMPLAINT LETTER
Person/ company you're writing to
My address
Address

Mr. Brown
GTH company
34 Tiffen Avenue
Oxford D5E TR8 Mr. Díaz
22 Seaside Avenue
Cambridge C5E TR0

Dear Mr Brown,
 COMPLAINT LETTER

I am writing in order to complain about…/ in connection with

REASON FOR WRITING the terrible behaviour/ attitude/ service/rudeness of...
 COMPLAINT LETTER

I am writing in order to complain about…/ in connection with

the terrible behaviour/ attitude/ service/rudeness of...
REASON FOR WRITING I am writing to complain about a purchase I made on your
website on 17th May
 COMPLAINT LETTER

I am writing in order to complain about…/ in connection with

the terrible behaviour/ attitude/ service/rudeness of...
I am writing to complain about a purchase I made on your
REASON FOR WRITING
website on 17th May
I am writing to draw your attention to...
 COMPLAINT LETTER

I am writing in order to complain about…/ in connection with

the terrible behaviour/ attitude/ service/rudeness of...
I am writing to complain about a purchase I made on your
website on 17th May
REASON FOR WRITING
I am writing to draw your attention to...
I am writing to inform you that… /I am writing to inform you of
my dissatisfaction with the…
 COMPLAINT LETTER

I am writing in order to complain about…/ in connection with

the terrible behaviour/ attitude/ service/rudeness of...
I am writing to complain about a purchase I made on your
website on 17th May
REASON FOR WRITING I am writing to draw your attention to...
I am writing to inform you that… /I am writing to inform you of
my dissatisfaction with the…
I wish to express my dissatisfaction with the product/ treatment
I received from ... on...
 COMPLAINT LETTER

Introducing the complaint:

FIRST COMPLAINT AND
Firstly, - In the first place, - First of all, ...
EXAMPLES
The first thing I would like to draw your attention to is that…
 COMPLAINT LETTER

Introducing further complaints:

SECOND COMPLAINT AND
Secondly, - In the second place, Not only .......but also - In
EXAMPLES
addition, - In addition to this, - Added to this, ...
 COMPLAINT LETTER

Introducing final complaints:

THIRD COMPLAINT AND
To make matters worse,
EXAMPLES (OPTIONAL)
Not only ... but also....
 COMPLAINT LETTER

CLOSING REMARKS AND I hope you will replace...

SOLUTION
 COMPLAINT LETTER

I hope you will replace...

CLOSING REMARKS AND
I believe that I am entitled to a replacement / refund...
SOLUTION
 COMPLAINT LETTER
I hope you will replace...
CLOSING REMARKS AND I believe that I am entitled to a replacement / refund...
SOLUTION I hope that this matter can be resolved promptly.
 COMPLAINT LETTER
I hope you will replace...
I believe that I am entitled to a replacement / refund...
CLOSING REMARKS AND I hope that this matter can be resolved promptly.
SOLUTION I insist on / I demand a full refund or I shall be forced to take
legal action/ the matter further.
 COMPLAINT LETTER
I hope you will replace...
I believe that I am entitled to a replacement / refund...
CLOSING REMARKS AND I hope that this matter can be resolved promptly.
SOLUTION I insist on / I demand a full refund or I shall be forced to take
legal action/ the matter further.
I hope that I will not be forced to take further action.
 COMPLAINT LETTER

You don't know the addressee's name:

Yours faithfully,
FAREWELL
Your name
 COMPLAINT LETTER
You don't know the addressee's name:
Yours faithfully,
Your name
FAREWELL
You know the addressee's name:
Yours sincerely,
Your name
Let's see a real example!
 SAMPLE LETTER
Dear Sir/Madam,

I am writing to express my disappointment with the quality of

REASON FOR WRITING service and accommodation that were provided during my recent
stay at your hotel. Although I had high expectations for my stay, I
was unfortunately let down by several aspects of the experience.
 SAMPLE LETTER

Firstly, I would like to draw your attention to the cleanliness of my

room. Upon checking in, I noticed that the room was not properly
FIRST COMPLAINT AND
cleaned, and there were several visible stains on the bedding and
EXAMPLES
carpets. Additionally, the air conditioning unit in the room was not
working properly, making it difficult to sleep comfortably.
 SAMPLE LETTER

In addition to this, the service provided by the hotel staff was

SECOND COMPLAINT AND lacking. On several occasions, I found myself waiting for extended
EXAMPLES periods of time for assistance or information, and the staff were not
proactive in addressing my concerns.
 SAMPLE LETTER

To make matters worse, I had booked a room with a view, but upon
THIRD COMPLAINT AND arriving, I was informed that there were no rooms with the view
EXAMPLES available. This was frustrating, as I had specifically requested this
feature when making my reservation.
 SAMPLE LETTER
I believe that I am entitled to a refund for my stay, as the
accommodation and service provided did not meet the standard
CLOSING REMARK & that I expected from your hotel.
SOLUTION I hope that this matter can be resolved promptly and take my
complaint seriously.
 SAMPLE LETTER

Yours sincerely,

FAREWELL
Your name.