HealthMarkets Performance MGMT Proposal

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Professional Services Proposal for

Implementation of Oracle Performance


Management

Prepared by Sam Patel


HCMS Partners, LLC
607 51ST Street NW
Bradenton, FL 34209
941.224.3631
Table of Contents
Section/Topic Page
CONFIDENTIALITY ........................................................................................................................ 1

1 EXECUTIVE SUMMARY ...................................................................................................... 2

2 HEALTHMARKETS BUSINESS OVERVIEW ..................................................................... 3


HEALTHMARKETS BACKGROUND & HISTORY ................................................................................... 3
ORACLE APPLICATIONS OVERVIEW ................................................................................................. 3
CONSIDERATIONS FOR ORACLE HCM PROJECT ............................................................................... 4
3 VENDOR COMPANY INFORMATION ................................................................................ 4

4 V ENDOR QUALIFICAITONS .............................................................................................. 5

5 OBJECTIVES ....................................................................................................................... 7
5.1 PROJECT OBJECTIVES ......................................................................................................... 7
6 IMPLEMENTATION ............................................................................................................. 7
6.1 DELIVERY TIMELINE ............................................................................................................. 7
6.2 METHODOLOGY ................................................................................................................... 8
6.3 CRITICAL SUCCESS FACTORS ............................................................................................ 12
7 PROJECT SCOPE ............................................................................................................. 13
7.1 POST-PRODUCTION SUPPORT ............................................................................................ 14
7.2 OUT OF SCOPE AREAS ...................................................................................................... 14
8 PROJECT TEAM ................................................................................................................ 15

9 ASSUMPTIONS ................................................................................................................. 17

10 PROFESSIONAL FEES ..................................................................................................... 19

11 CLIENT REFERENCES ..................................................................................................... 20

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Confidentiality
The material contained in this proposal represents proprietary, confidential information pertaining
to HCMS Partners, LLC (HCMS) methods and procedures. By accepting this proposal,
HealthMarkets (“HealthMarkets”) hereby agrees that the information in this proposal shall not be
disclosed outside of HealthMarkets, and shall not be duplicated, used, or disclosed for any
purpose other than to evaluate this proposal.

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1 EXECUTIVE SUMMARY

HCMS Partners, LLC (HCMS) is pleased to present this proposal to assist HealthMarkets
with configuration of its Oracle Performance Management application.

• Objectives
o Analyze and document the requirements for HealthMarkets’ implementation of
Oracle Performance Management.
o Implement Oracle Performance Management, including competencies,
competency types, rating scales, assessment and appraisals for the following
job families:
 Manager
 Admin/Clerical
 Professional
 Customer Contact
 Technical
 Skilled Workers
o Implement Workflow approval(s).
o Implement Weighted Averages for each assessment by section.

• Project Team
A combination HealthMarkets and HCMS personnel, with HCMS providing project
management, Oracle HCM functional and technical expertise and HealthMarkets
providing user representation from each area, DBA support and network support
(if needed).

• Duration/Target Dates

o Approximately Three (3) months including post-production support

o Begin December, 2007

o Go-Live February 2008 with Oracle Performance Management


• Professional Fees
o Professional fees for this project are estimated at $100,900. Travel related expenses
are not included as part of the quoted professional fees and will be charged back
accordingly. Expenses are expected to be 18 to 20 percent of professional fees.
o Professional fees are based on the project scope defined within in this document
based on information provided through teleconferences and e-mail correspondence.

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o Our quoted fees are subject to change in response to revisions to the project scope of
this document. Deviations will be recorded and submitted for approval prior to moving
forward on “out-of-scope” activities.

2 HealthMarkets Business Overview


HealthMarkets is one of America's leading providers of affordable health insurance for the
individual, self-employed and small business markets through the underwriting companies
The MEGA Life and Health Insurance Company, Mid-West National Life Insurance Company
of Tennessee and The Chesapeake Life Insurance Company. Their promise of affordable
coverage is delivered through a dedicated agent and broker force of over 4,000
professionals who are trained and licensed through the company's agency associates in 44
states.

HealthMarkets Background & History


The company was founded in 1985 by Ronald L. Jensen, an insurance visionary who
believed that individuals, the self-employed and small businesses are entitled to high quality,
affordable health insurance. HealthMarkets has followed this philosophy ever since,
specializing in the insurance needs of these unique groups nationwide.
The company became publicly traded in 1986 under the name UICI — for United Insurance
Companies Inc. Through strategic acquisitions, the success of our dedicated agent sales
force and our affordable product line, the company has grown in size and reputation. Today,
the enterprise comprises over 1.2 million customers nationwide, and they pay over $1 billion
in claims each year.
In 2004, UICI purchased the assets and technology of HealthMarkets Inc., an industry
pioneer in the design and implementation of Consumer Guided plans. A partnership formed
by The Blackstone Group, Goldman Sachs Capital Partners and DLJ Merchant Banking
Partners acquired UICI in April 2006 and has elected to conduct ongoing operations as a
privately held company renamed HealthMarkets, Inc.

Oracle Applications Overview


HealthMarkets Environment
HealthMarkets went live with Oracle Financials in January 2007 and HR, OAB and Employee
Self-Service in October/November 2007.

• Current Oracle Applications Versions: 11.5.10.2

• Oracle HCM (HR/OAB/ESS)

• Full Suite of Financials Applications

• Employee Manager Self-Service

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Considerations for Oracle HCM project

Schedule
HealthMarkets would like to begin the project in December 2007and be live on
Performance Management in mid/late February 2008.

3 Vendor Company Information


Vendor Company Overview

HCMS Partners focuses exclusively on the implementation, maintenance and support of


the Oracle HCM suite for clients in both the private and public sectors. We have
successfully implemented Oracle solutions for over 50 clients including several Fortune
1000 companies. The hands-on experience gained through these implementations allows
HCMS Partners to provide an exceptional level of expertise that few, if any, consulting
companies can match. Direct HCM customers include such leading companies as
E*TRADE Financial, Lincoln Financial Group, Eaton Corporation, Gevity, University
Hospitals Health Systems, Liberty Mutual, West Virginia University, Pillowtex, American
Hospital Association and American Bar Association.
HCMS Partners offers a wide range of Oracle expertise in the Human Resources suite of
products, including functional and technical skill sets for each, including functional and
business analysis, conversions, modifications, interfaces, and extensions. Our
consultants have both industry and Oracle applications experience that is among the
highest in the industry (10+years). In addition, HCMS Partners works with several major
integrators, to strategically supplement their implementation teams with in-depth Oracle
HCM applications expertise.

Vendor Background and History

HCMS Partners was established in 2006 and represents the combination of two
independent consulting firms with over 25 years of Oracle HCM experience. Our
organization was founded with a vision to provide a framework that supports partnerships
with:
• Independent practitioners that are recognized leaders within the Oracle HCM
application space.

• Clients by delivering “Best in Class” resources at a price point below the organizations
traditionally managing HCM projects.

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Vendor Contact Information

Company Contact Information


Company Name: HCMS Partners, LLC
st
Business Address: 607 51 Street NW
City, State, Zip: Bradenton, FL 34209
Headquarters Phone: 941-224-3631

Vendor Primary Contact Information

Primary Contact Information


Primary Contact Name: Sam Patel
st
Business Address: 607 51 Street NW
City, State, Zip: Bradenton, FL 34209
Headquarters Phone: 941-224-3631
Email Address: sam@hcmspartners.com

4 V endor Qualificaitons

General Qualifications Vendor Response


Is your company privately or publicly owned? Private
If private are you a subsidiary? If you are a No
subsidiary, who is the parent company?
If you are a current supplier to HealthMarkets, NA
please include current volumes and billable
amounts over the past two years.
Indicate whether your company is currently in No
litigation with any organization regarding
fulfillment of contractual obligations,
performance, or copyright and patent
infringement.
Certifications Vendor Response
Has your product or your company received No
any certifications or been recognized within the
industry specifically focusing on:
• HIPPA Compliance
• SCORM Compliance
• Security
References Vendor Response
Please list other companies where you have Please see the Client References section for additional
installed similar systems/solutions, with information
annotation as to current version for each
customer. Include contact names, phone
numbers and email addresses
Who do you consider to be your top three (3) Our top three (3) competitors are :
competitors? • Kbace
• Xcelicor
• Oracle Consulting Services
Has your company ever defaulted on a No

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contract or been sued for failure to comply with
contract terms? If yes, please explain.

Core Business Functions Vendor Response


What is your company’s area of core • The implementation, maintenance and support of the Oracle
competency? Where possible, please indicate HCM suite.
areas of expertise related to the Individual and
Small Group Health Insurance Industry • HCMS Partners has extensive industry and application
benefits experience through the implementation and support
activities we have performed using Oracle’s Advanced and
Standard Benefits modules.

• Solution design, implementation and support experience for


clients with complex business requirements. Client profiles
range from a large Professional Employer Organization (PEO)
to entities with multiple unions to global Fortune 100
organizations.

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5 Objectives
5.1 Project Objectives

• Analyze and document all requirements for Oracle Performance Management.


• Implement Oracle Performance Management, including competencies,
competency types, rating scales, assessment and appraisals for the following
job families:
o Manager
o Admin/Clerical
o Professional
o Customer Contact
o Technical
o Skilled Workers
• Implement approval routing through AME
• Implement Weighted Averages for each assessment by section
• Develop a scalable application for HealthMarkets future.
• Provide knowledge transfer to HealthMarkets personnel who will be the on-
going “internal experts”.
6 Implementation
6.1 Delivery Timeline
The following is a high-level time line showing the approximate timing of each of the above tasks.
Actual dates will be determined during the course of the project.

Oracle Performance Management 12/10 12/17 12/24 12/31 1/7 1/14 1/21 1/28 2/4 2/11 2/18 2/25 3/3

Discovery
Design, Build and Unit Test
Conduct CRP1
CRP 1 Issue Resolution
Configure CRP 2/UAT
Run CRP2/UAT
Resolve CRP2/UAT Issues
Develop end user training procedures
Execute end user training
Configure production
Go-Live
Post-Prod Support

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6.2 Methodology

HCMS Partners “Smart Start Methodology” is a time-tested, repeatable proven approach, proven
to provide on-time, on-budget Oracle projects while minimizing risk and disruption to normal
business operations.
The “Smart Start Methodology” approach consists of five phases that is task driven and risk
adverse. The table below provides an overview of the five phases:

The success of a project is based not just on the content of the methodology, but on how this
content is deployed, managed, and demonstrated throughout the project. HCMS takes a
common sense approach to implementing Oracle Applications, using time-tested processes and
providing client-specific substance. Major components of the methodology include:

• Project Management and Project Planning

• A “Project Toolkit” including required documentation throughout the implementation


lifecycle such as:
o Project Management Templates
o Business Requirements Templates
o Technical and Functional Design Templates

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o Business Process Test Scenario Templates
o Application Setup Templates
o Solution Design Templates
o Functional and Technical Specification Templates

• Assistance and oversight in test plan and test script creation and execution

• Development of customizations, extensions, reports and interface remediation

• Targeted functional support with an emphasis on features within the Oracle HCM and the
business processes employed by HealthMarkets
o Workshops to derive and validate business processes and overall system design
o Management and support for three testing iterations (CRP1, CRP2, UAT)

• Targeted Train the Trainer Effort


o Functional workshops
o Ongoing functional and technical knowledge transfer

• Technical support
o Development support to analyze, document, code and test integrations, conversions,
and customization items
HCMS has extensive background in successful delivery Oracle HCM Suite solutions to our
customers. HCMS resources are well suited to guide HealthMarkets from both a functional and
technical perspective. Our Project Management and functional staff have the business
background to understand the unique needs of HealthMarkets and to configure the technology
based on those needs. Our technical resources have the proven track record of implementing a
stable, scalable, supportable environment that allows the HCM Suite and underlying
technologies to perform as advertised.
The following information describes the phases in detail within ‘Smart Start’ methodology:
Phase I – Discovery
This phase of the project includes three major milestones:
Project Management Activities and Planning – The objective of this milestone is to finalize
the foundation for managing the project with our clients. HCMS’s project manager will
work with your project management team to finalize project organization, communication
strategy, logistics, documentation and project repositories along with project objectives,
project scope and the project kickoff.

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Requirements/Business Process Definition – The objective of this milestone is a clear
understanding of your high-level business flows and requirements.

• Collect and document requirements and flows

• Validate that requirements have been communicated and are understood by all
parties

• Validate/adjust resource requirements (technical and functional)

• Assess system architecture (including licensing of modules) and user access

• Determine reporting requirements

• Validate and Finalize Implementation Plan


Project Scope Validation – Following completion of the project plan, and the final
requirements definition, the project schedule and scope will be locked down, incorporating
any deviations in scope from the estimate within the proposal.
Phase II – Build and Test
Build and Test is the largest phase of the implementation. This phase contains the critical
activities of installation and iterative testing through Conference Room Pilots (CRPs), culminating
in the final solution design. System configuration takes place during this phase, as well as
significant amounts of knowledge transfer between the HCMS and HealthMarkets teams. All
technical work also takes place here including the development of interfaces, custom reports and
data conversions.
Conference Room Pilot 1 – CRP1 is focused on non-integrated testing (testing within
individual business processes rather than across all business processes). It is the first
testing cycle that contains client specific configurations of the system, based upon the
requirements gathered in the Discovery phase. Testing is conducted using HealthMarkets
specific business scenarios. Through this testing cycle, undocumented enhancements
will typically be discovered and training opportunities for the future exposed. The project
team will design test scenarios or use templates that replicate the business processes
used by HealthMarkets. All discrepancies are logged, categorized and prioritized for
remediation. The end result of CRP1 is the validation and/or updating of requirements, as
well as user confidence that the system will meet their needs and that they are now ready
to proceed with final solution design.
Final Solution Design – At this stage all approved design, configuration, and deployment
objectives are finalized. Priorities have been set and HealthMarkets agreement is
secured so they may be included into integration testing for the next conference room
pilot.
Optional Technical Development (Includes Conversions, Workflow, Interfaces and
Customizations) – Resources dedicated to this work will be completing coding, unit testing
and documentation, in preparation for Conference Room Pilot 2, UAT and Go Live.

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Conference Room Pilot 2 – CRP2 consists of integrated testing of the system
configurations across HealthMarkets business flows. “End-to-End” testing is conducted
by tracking business activities through a complete business cycle. If conversions are part
of the project scope, Converted data will be included here as well as all available custom
objects, reports, and interfaces. This CRP validates the solution and prepares the project
team for the final phase. The project team will have made changes to test scenarios
based on decisions from previous tests. All discrepancies are logged, categorized and
prioritized for remediation prior to user acceptance.

Phase III – Training and Acceptance


Training is completed in two phases, Train the Trainer and End User training. Based upon our
experiences in past implementations, HCMS recommends this two step approach to training.
The most critical training, Train the Trainer, occurs within this phase. This initial training will
focus on trainers and acceptance test participants. These individuals become the “knowledge
leaders” that will assist the overall HealthMarkets user communities in their understanding of the
applications and how best to leverage them for their needs. Training materials will be developed
with the assistance of HCMS staff. Training schedules will be finalized and published for
attendees.
Training Includes:
• Preparation of Training Materials
• Development of the training approach, plan and logistics
• Delivery of training to HealthMarkets Trainers who will then train the internal
HealthMarkets team
User Acceptance will complete the final testing of the scenarios used in the last conference room
pilot. These tests will be “End-to-End”, effectively simulating real business activities. User
acceptance is tightly monitored to discover and document any risk which may affect
HealthMarkets going forward. All data conversion (where applicable) will be validated as well as
all standard and custom reporting. Any and all issues will be logged and reviewed as part of Go-
Live decisions and final sign off of the system by HealthMarkets.
Phase IV – Production Migration Support
The HCMS and HealthMarkets teams will create a cutover plan for Go-Live that will have the
least impact to day to day business activity. The dates and resources will be carefully arranged
to provide the greatest coverage to enhance the user community’s acceptance of the new
system. End User training will be conducted by the HealthMarkets designated trainers with
oversight and assistance from the HCMS team. All data conversion and/or loading will
commence and end with validations against legacy reports and complete visual inspections.
Phase V – Post Production Support

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Ongoing support is critical to the success of any implementation. HCMS believes that the
presence of the HCMS team to help resolve pending issues, as well as the transfer of knowledge
to HealthMarkets IT professionals and business users is vital to the ongoing success of the
project.
Typical support immediately following Go Live includes a detailed plan for project completion
including knowledge transfer, final delivery of documentation to HealthMarkets and resolution of
any outstanding implementation project issues.

6.3 Critical Success Factors

Based on the project schedule, and on our understanding of the HealthMarkets


environment, the following issues are perceived as critical to the success of this
project.

• Project Management – A key assumption of our staffing and pricing is that


HealthMarkets will provide a full-time project manager, that will be responsible
for such key activities as the definition of project scope and creation of the
project charter, creation and management of the project plan, change control,
issues and risk mitigation.
• HealthMarkets user participation – Our project schedule is realistic but
aggressive. Our combined success in identifying and addressing user
requirements, and HealthMarkets ability to support and extend the system after
go-live, will depend on the degree and quality of user participation.
• Scope control – The team must focus on implementing the core functionality, as
described in the project Scope section of this proposal.
• Resources – It is important for the project to have dedicated individuals on the
project. If this does not happen, there is significant risk to the timeline and
costs.
• Rapid Issue Resolution – In order to mitigate risk to the project any issues that
are uncovered, which directly impact the project must be dealt with on a timely
basis.
• Executive Support – While we do not envision heavy management time
requirements for this project, we will require issues to be addressed and
resolved quickly.
• DBA support – A key assumption of HCMS staffing and pricing is that
HealthMarkets will provide all DBA support, including support of the
environment, researching and applying patches, etc.

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7 Project Scope
This section describes the features that will be considered “in scope”, along with a discussion of
specific items to be considered “out of scope”.

HR Management HEALTHMARKETS Activities In/Out Scope


Self Service • Employee Self Service: In Scope

 Appraisals
• Manager Self Service:
 Appraisals

 Define competency Key Flexfield


 Setup Rating Scales (proficiency,
performance weighting, default)
 Define proficiency levels (if needed)
 Setup competencies
 Setup competency types
 Define and create objectives (if needed)
 Setup workforce performance management
(if needed)
Performance  Setup the appraisal process In Scope
Management
 Setup questionnaires to be used in
assessments (if needed)
 Setup assessments
 Configure Performance Appraisals templates
 Create overall weighting average scores on
each assessment by section
 Fast Formulas to create the weighted scores
(if needed)
 Create and configure personalizations as
outlined by the business
 Using standard workflows, configure AME for In Scope
Workflow
approval routing and notifications
Reporting  Configure the seeded workforce intelligent for In Scope
appraisal reporting

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7.1 Post-production Support

This proposal includes post-production support for 2 weeks after the implementation.

7.2 Out of Scope Areas

The following areas are out of scope:

• All Oracle DBA functions, including (but not limited to) database and application
installation, and patch research, downloading and application
• All Unix Administration functions
• Hardware sizing
• Enhancements or modifications to existing functionality
• Any customizations to the applications
• Any custom reporting

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8 Project Team

A general description of each position follows, including a summary of the roles


performed by each person. Specific names and titles will be determined during the
Project Commencement activities in the Discovery Phase.
Steering Committee – The steering committee is the primary source for the company’s
long-term business goals and vision. It must set priorities, approve scope, and resolve
company-wide issues. The Steering Committee aids in promoting the project
throughout the organization. Members of the steering committee should represent
senior management for each business line engaged on the project. The HCMS
Engagement Manager/Executive Sponsor should be a member of this committee.
Project Sponsor – This is the HealthMarkets management person with overall responsibility
for the project and has decision-making power in the fulfillment of the primary
responsibilities, as outlined for the Steering Committee members. The project sponsor
maintains the final authority to set priorities, approve scope, and settle company-wide issues
and promotes the project throughout the organization. Where conflicts exist in the
completion of these responsibilities, the Sponsor is empowered to negotiate and promote a
solution. The project sponsor meets regularly with the Project Manager and attends critical
Project Leadership Team meetings.
Project Manager – The Project Manager (PM) owns the project deliverables and is
responsible for day-to-day project management. The PM must proactively anticipate
project deviations and be responsible for taking immediate corrective action. The PM is
the primary liaison with the Project Sponsor. The responsibilities of the PM include:

• Preparation and maintenance of the project plan, project budget, and timeline

• Acquisition, assignment and ongoing management of project resources

• Communication of project status to the SC, Project Sponsor, and the Project
Leadership Team

• Streamlining the issue resolution process


The PM will be responsible and accountable for the progress and quality of the total
solution. This will be achieved through pre-defined and strictly scheduled project status
meetings, with periodic status reports submitted to the Project Sponsor, co-ordination and
dialogue within the project team and documentation of issues. Issues not resolved at this
level would be quickly escalated up to the Steering Committee.
Business Analysts –Business Analysts will work closely with the HealthMarkets Key
Users to:

• Understand the business requirements and technology solutions

• Configure the system to meet those requirements

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• Assist the Key Users in their understanding and testing of the system

• Transfer Knowledge to the “super users” and support staff

• Provide initial production support after go-live


Technical Analysts–Technical Analysts will work closely with the HealthMarkets Key
Users and HCMS Business Analysts to:

• Understand the business requirements

• Develop any programs to meet those requirements

• Transfer Knowledge to the support staff


HealthMarkets Key Users – The HealthMarkets Key Users will have primary
responsibility for:

• Understanding and communicating the business requirements

• Testing the system to ensure the requirements are met, including the
development of test scenarios (assisted by HCMS)

• Training Users

• Serving as the on-going internal expert after go-live


DBA/System Support – The DBA has primary responsible for installing and managing
the development environment, installing patches, implementing configuration and
supporting the team in a timely manner.

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9 Assumptions
This proposal was developed under the following assumptions:

• The project begins in December 2007.

• All new setups will be configured in the existing HealthMarkets US business group.

• HealthMarkets will provide HCMS consultants with adequate workspace and resources
to complete the project deliverables. Workspace and resources may include, but are
not limited to, desks, workstations, telephones, copiers, fax machines, word-processing,
and spreadsheet software.

• Business requirements for Performance Management will be defined, documented and


delivered to the IT Project Team in a timely manner.

• Only the interfaces defined in the project scope section are deemed ‘in-scope’, if
additional interfaces are discovered additional resources may be needed which could
change the cost and/or impact the timeline.

• HealthMarkets Business Users will be available during the Integration testing phase.
They will be required to be on-site at a centralized location (TBD) and HealthMarkets
will coordinate the timely availability of additional required personnel throughout the
project as required

• HealthMarkets will assign full-time Key Users. The Key Users assigned to the project
will be familiar with business processes and requirements in their respective areas, and
will have decision-making capability with regard to setup decisions and business
procedures.

• No customizations (excluding workflow) to the base functionality will be included in the


project; the implementation strategy is to implement the standard version of the
applications and tailor the package parameters to meet HealthMarkets business needs.
Where the software does not meet the needs of HealthMarkets business practices,
HealthMarkets will modify its business practices to take maximum advantage of the
software’s features and functions

• Any changes to the scope will be documented and agreed to jointly by HealthMarkets
and HCMS. HCMS will evaluate the cost of any changes that impact the project scope
for cost and timeline implications, and will receive HealthMarkets approval before work
on such changes begins.

• The Oracle software will be immediately available and accessible to the project team at
the inception of the project and HealthMarkets will maintain licenses and maintenance

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support for the systems and Oracle Applications and provide HCMS consultants access
to support services as necessary to assist with problem resolution

• HealthMarkets Senior Management will support the implementation of standardized


business processes and practices. Lack of standardization will negatively impact the
project timeline and cost.

• HealthMarkets will provide three (3) instances to support development, testing and
patching activities.

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10 Professional Fees
Based on our understanding of HealthMarkets requirements and our experience with similar
projects, the professional fees are estimated at *$100,900.00.Our professional fees are
based on actual hours worked by assigned personnel according to the schedule below:

Resource - Performance Management Time Period Hours Rate/Hr* Fees


Business Analyst Dec-Mar 520.00 155.00 80,600.00
Technical Analyst (Part-Time) Jan-Mar 145.00 140.00 20,300.00
Grand Total $ 100,900.00

This is a time and materials estimate based upon our understanding of the current project
scope. Project scope, schedule, activities and deliverables will be further defined within the
Project Charter and Work Plan within Phase I which will include a comprehensive schedule and
cost breakdown for the project. Invoices for professional fees will be submitted weekly and are
due with 30 days. Travel related expenses are not included as part of the quoted professional
fees and will be charged back accordingly. Expenses are expected to be 18 to 20 percent of
professional fees.

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11 Client References

Client Individual Contact Information Version/Modules


Name Name/Title
Lincoln Judy Email: Judy.holliday@lfg.com Version: 11.5.10 CU2
Financial Holliday/Manager Phone: 336.691.3079
Group IT Modules:
HR, ESS/MSS, OAB, iRec
Fidelity Margie Nunez Email: Margie.Nunez@FNF.com Version: 11.5.10 CU2
National Oracle Application Phone: 904.357.1428
Financial Product Manager Modules:
Production Support of
(HR/Payroll/OTL/ESS/MSS/OAB)

Open Enrollment and


reconfiguration for 2008 OAB
John Hale Gevity/VP of Email: john.hale@gevity.com Version: 11.5.9/11.5.10 CU2
Solution Design Phone: 941.741.4545
and Architecture Modules:
(IT) HR,Payroll,ESS/MSS,iRec, OAB

University Hemantha Hemantha.Kothapalli@UHhospitals.org Version: 11.5.10 CU2


Hospitals Kothapalli, 216.983.1750
Manager Oracle Modules:
Applications iRec, Workflow for ESS/MSS

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