DevOps, Cloud, and Infrastructure Engineer

KRISHNA CHAITANYA SUGGULA

Phone: +52-5575079636 | Email: chaitanyasuggula@gmail.com | LinkedIn | GitHub

Professional Summary
 DevOps, Cloud, and Infrastructure Engineer, with 12+ years of proven experience in Build &
Release Management, Data Center Migration, Infrastructure and Configuration Management.
 Experience in setting up Continuous Integration and Continuous Delivery/Deployment
Pipelines around infrastructure hosted in corporate data center and various public clouds.
 Strong knowledge in handling Disaster Recovery Environments around multiple production
regions and led annual DR test certifications for various applications essential as part of BCP.
 Implemented and led various initiatives for the Production support such as
Datadog/ServiceNow integration with PagerDuty, built the Site Reliability Engineering team
for certain applications.
 Hands-on knowledge on various market demanded DevOps tools/skills in different Version
Control Systems, Build Tools for various programming languages, CI tools of both legacy and
cloud native.
 Familiar with Containerization and Orchestration tools on hybrid environments especially for
the App-Modernization, reduce the application downtime by rising high availability.
 Extensive experience in setting up various middleware technologies facilitating different
programming code base for the release and deployment of latest application code.
 Good knowledge in Infrastructure management and configuration management supported in
Lift & Shift Migrations, App-Modernization, Operational readiness, Automation of new
releases.
 Highly skilled in Release Management, Change and Incident Management having exposure
to Application Deployments, 24/7 Production Support and handling SLA’s.
 Participate in the entire Agile/Scrum process such as Sprint Planning, Retro’s, and application
Demo’s. Extended support for cross-functional teams in both non-prod and prod
environments.
 Excellent communicational, analytical, and interpersonal skills. Highly passionate, curious
about rapid growing DevOps standards, tools, and skills as per the market demand.
 Familiar with various ticketing tools in the market like JIRA, GitLab, SNOW, TFS, Rally etc.,
and adhere to the documentation standards in SharePoint, Confluence and Atrium.
 DevOps, Cloud, and Infrastructure Engineer

People’s Management
 Propose & lead POC’s by allocating individuals with different experiences to cross/up skill.
 Cost-Optimization across the applications we support by optimizing, forecast and reserve.
 Analyzed business and functional requirements and translated these requirements into
robust, scalable, operable solutions and documentations.
 Extensive support to the Talent Acquisition teams in identifying the right talent to be
recruited for the projects being executed.
 Assigning and mapping the yearly goals and responsibilities to team members, regular
monitoring and feedbacks on the performance exhibited
Technical Skills
 Cloud Platform: Amazon Web Services, Google Cloud Platform, General Electric Predix.
 Version Control Systems: GitHub, Code Commit, Azure DevOps, TFS, BitBucket, GitLab
 Build Tools: MS-Build, Maven, Make, Node JS
 Middleware Tools: IIS, WebSphere, Nginx, Tomcat, Apache2, Httpd,
 DevOps Core: Jenkins, Docker, AWS Code Pipelines, Terraform, Packer, Kubernetes, JFrog
 Cloud Services: Compute, Containers, Storage, Identity & Compliance, Database, Cost
Management, Networking, Application Integration, Developer tools (a few)

Work Experience
 Working for ‘Thomson Reuters, Mexico City’ as Sr. DevOps Engineer from Jan’2022 to till date.
 Worked for ‘Thomson Reuters, Ontario’ as Sr. DevOps Engineer from May’2019 to Jan’2022.
 Worked for ‘Conduent Business Services India LLP, Bangalore’ as Systems Development
Senior Specialist from May’2018 to till Apr’ 2019.
 Worked for ‘General Electric India Pvt Ltd., (Payroll of QuEST Global Engineering Services Pvt
Ltd), Bangalore’ as Lead Engineer from Jan’2011 to till May’ 2018.
 Worked for ‘General Electric India Pvt Ltd., (Payroll of QuEST Global Engineering Services Pvt
Ltd), Bangalore’ as Consultant from Jan’2010 to till Jan’ 2011.

Certifications
 Certified Scrum Master (CSM)- Awarded by Scrum Alliance
 AWS Certified Solutions Architect – Associate
 AWS Certified Cloud Practitioner
 GE Predix Certified Developer
 DevOps, Cloud, and Infrastructure Engineer

 GitOps Fundamentals Certified

 Soft Skill Trainings (GE – CA Technologies):
o Foundations of Leadership (FOL)
o Team-Building Skills
o Change Acceleration Process Systems (CAPS)
o Building Essential Leadership skills (BELS)

Achievements:
 Received performance recognition awards like SURGE x 5, INSPIRE x 6, Transcend x 2 for
leading data center migration, app-modernization, setting up production support teams
across multiple applications from Thomson Reuters (2019-2021).
 Received Front Line Manager and Supervisor recognition award for the operational
readiness implemented and supported at Conduent Business Inc., Formerly known as
Xerox Pvt. Ltd.,
 Service Award (2013, 2015, 2018): In recognition to 3, 5, 8 years of continuous service at
Quest-Global.
 Received the C-SAT Champion Award for consecutive 4 Quarters of FY 2016-2017 with
score of 100.
 Received STRONG CONTENDER Award for Employee of the Quarter of FY 2016-2017.
 Received sixteen ON THE FLY (OTF) Awards during the journey at Quest.
 Received AR Champion awards for 6 Quarters during 2012 and 2013.

Project Experience:
Project 1 : OneSource Platform Modernization (Aug’ 20 – Till date)

Client : Thomson Reuters (Own Product)

Role : Sr. DevOps Engineer

Tools : AWS Cloud-native CI/CD services, DataDog, AWS Lambda, JFrog

Responsibilities
o Designed AWS cloud-native CI/CD using Code Pipeline and Code Build and led the
implementation and automated DORA metrics tracking
o Improved DevOps culture by embedding DevOps engineers in development teams, and built
Site Reliability Engineering team, and led the initiative for operational readiness.
 DevOps, Cloud, and Infrastructure Engineer

o Oversaw the resource allocation to various initiatives and collaboration with vendors to
create a talent pool.
o Built various productivity tools and lightweight on-demand pre-release environments to
improve the development efficiency and to validate beta features before releasing them to
customers.
o Collaborated with various stakeholders in improving application performance and
streamlining operations. Optimized the cloud costs by 20%.
o Efficiently diagnosed and resolved system/application issues through effective root cause
analysis.
o Designed strategic Disaster Recovery plan for ONESOURCE suite for better resilience and
decoupled Platform application from the product suite.
o Optimized application logging/monitoring and Implemented observability and app
performance monitoring using Datadog APM. Enabled distributed tracing across several
connected enterprise applications. Improved the SLOs and system uptime to 99.9%.
o Creating and monitoring the monitors as part of the SRE activity and led the specific team
who own’s the responsibility of SRE tasks like monitoring, patching, release, and on-call
schedules.

Project 2 : OneSource Platform Data Center Migration (May’ 19 – Aug’ 2020)

Client : Thomson Reuters (Own Product)

Role : Sr. DevOps Engineer

Tools : GIT, CFN, MS-Build, Jenkins, SonarQube, JFrog, AWS, IIS, Datadog

Responsibilities
o Thomson Reuters as per the organization growth must exit from the existing data center
and move to Amazon Cloud.
o Onboarded project with the goal of migrating entire project from data center to AWS which
included the environments DEV, QA, SAT, UAT, PROD and respective DR setup (Prod is
across three different regions in Asia-Pacific, Europe, and Americas)
o Successfully migrated three complex applications from on-prem to AWS in multiple
production regions
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o Document the architecture diagrams and runbooks for the existing on-prem infrastructure
and components that included servers, load balancers, GTM’s and infrastructure pre-
requisites.
o Provisioning infrastructure using the golden AMI’s across all environments in all regions.
o Migrating the project without downtime to existing setup by using the interim URL’s setup.
o Handling the risks and issues that occurred due to migration from legacy style to robust cloud.
o Integrating with product teams who use the Platform as their launch pad. This is a hybrid
integration as product teams are on both data center and cloud environments.
o Retiring the old practices of redirecting the product and home URL’s using ZUUL and replacing
the same with NGINX which is best approach for reverse proxy.
o Involved in the Cost Optimization workshop and proposed/acquired knowledge in best
utilizing the amazon resources to better optimized in cost to company.

Project 3 : PBM Platform Governance (May 2018 – April 2019)

Client : Government Health Care Solutions, Conduent Clinical Programs

Role : DevOps Senior Specialist

Tools : GIT, BitBucket, VSTS, Maven, Jenkins, SonarQube, Nexus, AWS

Responsibilities
o Led the SCM Team on Architect level in creating repositories, branching, and merging for all
the applications in the project as the Version Control Tools are not same across the project.
o Identify the respective build tools based on the programming language used for multiple
applications. It involves creation of Project skeleton which makes ease to build tools.
o Capturing the continuous feedbacks from the resources who are handling SonarQube and
Nexus Repository Tools, plan the corrective actions.
o The respective feedbacks from code analysis tools and monitoring tools are shared with the
end customer which is a pre-requisite before the project kick-off.
o Responsible for identifying issues prior to validation, reduce defects, reduce regression
issues, improve code quality, enforce code standards, ensure code changes integrate
without breaking tests, attain desirable test coverage, Enable rapid change.
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Project 4 : Trip Optimizer (TO) software interface (Feb 2013 – May 2018)

Client : General Electric - Transportation

Role : Build and Release Engineer

Tools : GIT, Maven, Jenkins, Docker, Chef, Tomcat, Rally, Kanban, JIRA

Responsibilities
o Configuring Jenkins as a common CI engine to build and promote applications to DEV, QA,
UAT and STAGING to Linux environments.
o Configure Build projects in Jenkins and creating Deployment plans for respective new builds.
o Perform Build and Deployments across different environments.
o Collaboration with Development, QA, Product Management on Build plans & schedules.
o Maintain Codebases and perform configuration changes in configuration files and folders.
o Resolving the tickets coming from developers & other teams through JIRA.
o Be Agile, such as scrum meeting, sprint planning, sprint review, retrospect meetings.
o Maintain the project related documents in GE-BOX.

Project 5 : I-Based Remote Monitoring & Diagnostics (Jan 2010 – Jan 2013)

Client : General Electric - Transportation

Role : Development, Remote Monitoring and Validation

Tools : MS Access, Excel Dashboards, VBA Scripting

Responsibilities
o Analyze and interpret large datasets from live locomotives, provide preliminary analysis
report about the trip.
o Involved in the Trip Tracker for an OEM which captures opportunities from field, identify
hardware or software failures, report the status of fault fixing back to OEM.
o Data segregation activities and categorization against the status of locos daily which gives
the availability calculations.
o Report the trends using the data coming from locomotives to warehouse against occurrence
of faults, fuel usage, trip times and OEM based.
o Daily monitoring of I-Based Products in Revenue Service to support Rx Repair Practices,
Availability Calculations and Root Cause investigations.