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Oracle Cloud Maintenance and Update Schedules (Doc ID 2508984.2) To Bottom

Fusion Applications Taleo Service Cloud/RightNow Service Cloud/Field Service CPQ Marketing Cloud
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Fusion Applications

Maintenance and updates - Schedule

Customer specific update schedules are on https://cloud.oracle.com/ under their MyServices portal as we update customers in different cohorts.
(restricted access)

Detailed Fusion Applications Update Policy: Oracle Applications Cloud – Fusion Applications Update Policy (Doc ID 1966109.1)

Patching Type Non-Production Environments Production Environments

(Version 11.1.10.0.0 and later) (Version 11.1.10.0.0 and later)

Quarterly Updates On the 1st Friday of your Quarterly Update month. On the 3rd Friday of your Quarterly Update month.
(Mandatory)
Exception is the Middle East, where the update is applied on Exception is the Middle East, where the update is applied on
(Functional and Thursday. Thursday.
Technical Update)

(National Language
Support (NLS)
Update)

On 18th of each month. No Downtime. On 25th of each month. No Downtime.

Vertex Update (Tax
and Address files)
(Mandatory)
(Enterprise)

Vertex Update
(Address files)
(Mandatory)
(Standard)

Quarterly updates or as needed. Quarterly updates or as needed.

Infrastructure
Updates
(Mandatory)

(Hardware, OS and
Database Updates)

Monthly You can request to receive Monthly Maintenance Packs for
Maintenance Packs one month or multiple months. Once you choose to receive
(Optional) Monthly Maintenance Packs, you’ll continue to receive them
(Enterprise) until the end date you specified in your SR. After you receive
your last Monthly Maintenance Pack, you’ll move back to
your Quarterly Update schedule.
You can request to receive Monthly Maintenance Packs for
one month or multiple months. Once you choose to receive
Monthly Maintenance Packs, you’ll continue to receive them
until the end date you specified in your SR. After you receive
your last Monthly Maintenance Pack, you’ll move back to your
Quarterly Update schedule.

Important: You must log the Service Request (SR) by 17:00 Important:You must log the Service Request (SR) by 17:00 US
US Pacific on the Friday 2 weeks prior to the first Friday of the Pacific on the Friday 2 weeks prior to the first Friday of the
month in which you want to start, extend or stop monthly month in which you want to start, extend or stop monthly
maintenance. maintenance.

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