D3 PHT B/2 (23131032)

KADEK MIRAH KENCANA DEWI

BTH
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

Sorry for your inconvenience with the

This food is very salty, I don't like
taste of the dishes we provide, can I
it
give you a replacement dish?
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

I've been waiting a long time for We apologize for the delay, miss, we
this food and it turns out the will replace your food with warmer
food came already cold food
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

We apologize profusely for your

inconvenience, we will use this as a
why are the plates so dirty? this
lesson so that we can be more careful
really makes me uncomfortable.
about the cleanliness of the equipment
in the restaurant
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

This food is very expensive even We apologize for your response to our
though it tastes ordinary. dish which does not match the taste
of the dish we made
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

Why is the fried rice filled with We apologize for the mistakes we have
meat? Didn't I just say I'm a made, we will replace your dish
vegetarian? according to your order
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

You apologize for our lack of service,

The service here is very unfriendly we will pay more attention to our
service methods
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

We apologize profusely, we will pay

I'm allergic to shrimp and why does more attention to the details of the
my food contain shrimp? order we have noted and we will give
you food that matches what you
ordered.
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

why is there no tissue on every We apologize for the lack of facilities

table, even though we are so tense we provide, we will provide tissues
from now on
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

why is it that the cutlery you
provided doesn't match the dish I
ordered
We apologize for the mistakes we have
made, we will be more detailed in
handling the table setup and will
replace your cutleris now
 EXAMPLES OF GUESTS' EXPRESSIONS TO EXPRESS THEIR
COMPLAINT AND WAITER'S EXPRESSION TO RESPOND TO THE
COMPLAINT.

GUEST WAITER/WAITRESS

We apologize for the mistakes we made,

I ordered cream of tomato soup, we will be more detailed in recording
why did it come instead of cream guest orders, and this is a learning
of mushroom soup? experience for us, and now we will
give you soup according to your order.