Performance Management (HRM 613)

Semester: Spring 2024 Graded Activity: 4

Due Date: May 24, 2024 Total Marks: 15

Assignment:
At the head office of a bank “Imanat Bank Limitted” HR manager is revising the
Performance Appraisal method for front desk staff, remittance officers and cashiers.
Front desk staff is mostly involved in dealing with the walk-in-customers and their
each dealing contributes significantly in their monthly appraisals. Customer
interaction indicated the extent of their performance beyond the expected level or
below the level. The job of remittance officer is of critical nature in which banks
instruments are issued and received. There are only three remittance officers at the
head office of whom performance needs to measure. Performance is based on how
attentively they have performed their tasks with respect to each other. Eight cashiers
are working at the head office and HR manager decided to evaluate two cashiers as
best performers while three, three cashiers will be evaluated as average and below
average respectively. According to HR manager job of cashier does not include
multiple skill set therefore indicating overall below average performance will alert
the low performers to perform better.

Keeping in mind the suggested evaluation method by the HR manager, categorise

the evaluation of front desk staff, remittance officer and cashier in the given chart. A
single line justification of your choice should also be added in the following table.

Evaluation technique Job title Justification

Forced distribution
Critical incident
Paired comparison

IMPORTANT NOTE
DO NOT COPY MATERIAL FROM ANY SOURCE INCLUDING BOOKS, HANDOUTS,
INTERNETSOURCE ETC. COPIED MATERIAL WILL BE TREATED AS CHEATING & WILL
BE MARKED AS ZERO.
1. IMPORTANT INSTRUCTIONS:
 Students are advised to study the assignment content carefully
 Try not to include any irrelevant material in the solution
 Try to come up with precise and original answers
 Any act of plagiarism like copy paste from internet will result in ZERO marks
 Assignments reaching after the due date would not be considered
 Make sure to upload the solution file before the due date on VULMS
  Any submission made via email after the due date will not be accepted
 Any submission through email by using any email ID other than your VU email ID will not
be accepted
2. FORMATTING GUIDELINES:
 Use the font style “Times New Roman” or “Arial” and font size “12”.
 It is advised to compose your document in MS-Word format.
 You may also compose your assignment in Open Office format.
 Use black font color only.
3. REFERENCING GUIDELINES:
 Use APA style for referencing and citation. For guidance search “APA reference style” in
Google and read various website containing information for better understanding or visit
http://linguistics.byu.edu/faculty/henrichsenl/apa/APA01.html
4. RULES FOR MARKING:
Please note that your assignment will be graded as Zero (0), if:
 It is submitted after the due date.
 The file you uploaded is corrupt.
 It is in any format other than MS-Word or Open Office; e.g. Excel, PowerPoint, PDF etc.
 It is cheated or copied from other students, internet, books, journals etc.

IMPORTANT
24 hours extra/ grace period after the due date is usually available to overcome uploading
difficulties. This extra time should only be used to meet the emergencies and above mentioned
due dates should always be treated as final to avoid any inconvenience.

Good Luck!