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Information Technology For Management Digital Strategies For Insight Action and Sustainable Performance 10th Edition Turban Test Bank
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Chapter 7: Social Networking, Engagement, and Social Metrics
Test Bank
Multiple Choice
1. Bank Transfer Day was a Facebook-organized protest against “ridiculous fees and poor
customer service” originally aimed at Bank of America, but expanded to large banks in
general. This is an example of ________.
a. social showrooming
b. a groundswell-organized group
c. a customer mashup
d. a social media failure
Answer: B
Difficulty: Medium
Section Ref: Opening Case 7.0
Learning Objective: Provide a real-life example of mobile technologies and commerce.
AACSB: Use of information technology
2. Citibank used ________ to promote its Facebook page where visitors were prompted to hit
like to learn how to get special access to Beyonce tickets.
Answer: A
Difficulty: Easy
Section Ref: Opening Case 7.0
Learning Objective: Provide a real-life example of mobile technologies and commerce.
AACSB: Use of information technology
3. Which is not a characteristic of Web 2.0?
a. Author-controlled content
b. Dynamic pages, XML, and Java
c. Marketing goal: relationships
d. Data: multiple sources, e.g., mashups
Answer: A
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
4. ________ facilitate(s) the transfer of data from one website app to another; and can be either
proprietary or ________.
Answer: A
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
5. ________ allows developers to create apps where information like store locations can be
displayed on a map that comes from Google.
a. AJAX
b. Asynchronous JavaScript
c. Google Maps API
d. Open source
Answer: C
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
6. With ________, website programmers can import data from other sources to create new
functions and features that we associate with social media applications
Answer: B
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
7. ________ are buttons or features on non-Facebook sites that interact with Facebook in some
way.
a. Facepiles
b. Open graphs
c. Plug-ins
d. Web 2.0
Answer: C
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
8. With ________ media content goes from the technology to the people, but with ________
media, people create and control the content.
a. Print; digital
b. Digital; print
c. Social; traditional
d. Traditional; social
Answer: D
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
9. According to the Cluetrain Manifesto, over time successful companies will learn to engage
customers in ________ as an alternative to the unidirectional or broadcast method of
communication.
a. contests
b. conversations
c. corporate culture
d. tagging
Answer: B
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
a. Energizing
b. Groundswell
c. Crowdfunding
d. Viral video
Answer: B
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
11. __________ is the mapping and measuring of relationships and flows between people,
groups, organizations, computers, or other information or knowledge processing entities.
a. Global graph
b. Crowdsourcing
c. Social network analysis
d. Social graphics
Answer: C
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
12. In recent years, companies have created online communities for the purpose of identifying
market opportunities through ________, which is a model of problem solving and idea
generation from the collective talents of many people.
a. Global graph
b. Crowdsourcing
c. Crowdfunding
d. Social brainstorming
Answer: B
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
13. Businesses and entrepreneurs have turned to the ________ model to raise capital for business
start-ups or projects using sites such as Kickstarter.com.
a. Global graph
b. Crowdsourcing
c. Crowdfunding
d. Social brainstorming
Answer: C
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
14. One of the most effective deterrents to abuses of privacy by social media companies is
________.
Answer: D
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
15. The most important thing that users can do to protect their privacy and identity on social sites
is to ________.
Answer: B
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
16. A(n) ________ is a formal listing of the policies, liability limits, fees and user rights and
responsibilities associated with using a particular SNS.
Answer: D
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
17. Users are typically required to acknowledge they have read, understand and agree to the
________ before they are allowed to use the service.
Answer: C
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
18. From the field of economics, the ________ explains how the perceived value of a product or
service is affected by the number of people using the product or service.
a. Social graph
b. Network effect
c. Semantic web
d. Open Graph
Answer: B
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
19. The goal of ________ was to connect all the different relationships that exist on the Internet
by linking websites to Facebook.
a. Social graph
b. Network effect
c. Semantic web
d. Open Graph
Answer: D
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
20. Businesses should consider Twitter as a social network where the dominant focus is on
________.
a. status updates
b. local news
c. customer experience
d. generating sales
Answer: A
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
21. Tumblr is a microblogging service that is designed to be easy for users to post ________ and
update their blogs frequently.
a. Key words
b. Discount codes
c. Hash tags
d. Multimedia content
Answer: D
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
22. Which of the following is not a reason why marketers use blogs and microblogs?
Answer: A
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
23. ________ automatically tweets posts published on a blog using RSS technology.
a. TweetDeck
b. Twitpic
c. Twitterfeed
d. Twitterholic
Answer: C
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
24. Using AJAX technologies and APIs, websites and applications can pull information from a
variety of sources in order to create ________.
a. blogs
b. mashups
c. microblogs
d. maps
Answer: B
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
25. A bank may utilize ________ to display a mortgage application from its own records, the
property location on a Google map and information from county government property tax
records.
a. an enterprise mashup
b. social apps
c. RSS technology
d. social bookmarks
Answer: A
Difficulty: Easy
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
26. ________ represent a change in philosophy for content creators. Traditionally, a business that
created content maintained almost complete control over it in a closed system.
a. Social apps
b. Mashups
c. RSS feeds
d. Social bookmarks
Answer: B
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
27. The Google brand name appears on thousands of websites due to its ________ API.
a. proprietary
b. open source
c. closed source
d. user-controlled
Answer: B
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
28. ________ allows users to subscribe to multiple blogs or other digital sources and have the
content displayed in a single application.
a. AJAX
b. Mashups
c. Social bookmarks
d. RSS technology
Answer: D
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
29. A fast growing social technology sector involves _______, which are used to track
conversations taking place on social media sites.
a. Crowdsourcing
b. Groundswell services
c. Social monitoring services
d. RSS technology
Answer: C
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
30. Which of the following is not a feature or characteristic of subscription monitoring tools?
a. Most moderate and high end monitoring services rely on an advertising business
model similar to Google and offer their services for free.
b. The most comprehensive social media monitoring tools require the user to pay a
subscription or licensing fee.
c. These tools monitor the social media environment for mentions of a company’s
brand or name.
d. These tools measure the tone or sentiment (e.g. positive, negative, neutral) of
conversations.
Answer: A
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
31. Marketers monitor social activity in order to identify _______ -- that is, people who
repeatedly discuss or promote a particular topic.
a. Brand advocates
b. Technical experts
c. Communities
d. Crowds
Answer: A
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
32. ________ is a social mention metric that measures the degree to which people who are
talking about your brand will do so repeatedly.
a. Strength
b. Passion
c. Sentiment
d. Reach
Answer: B
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
33. ________ is a social mention metric that measures the likelihood that a particular topic is
being discussed on social media platforms.
a. Strength
b. Passion
c. Sentiment
d. Reach
Answer: A
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
34. ________ is a social mention metric that measures the tone of the conversation, which helps
you understand if people are feeling positive, negative or neutral about the topic.
a. Strength
b. Passion
c. Sentiment
d. Reach
Answer: C
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
35. ________ is a social mention metric that measures the range of people discussing a particular
topic.
a. . Strength
b. Passion
c. Sentiment
d. Reach
Answer: D
Difficulty: Easy
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
36. ________ is a search engine for blogs which allows users to easily identify blogs that contain
specific key words or phrases that correspond to a brand name, person or issue.
a. Klout
b. Technorati
c. Google Alerts
d. Twitter Search
Answer: C
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
37. Diigo and Delicious are ________ tools.
a. Social bookmarking
b. Research
c. Discussion group
d. synchronous communication
Answer: A
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
38. ________ is a cloud storage service that makes it easy to access your documents from any of
the devices you work on.
a. Wiki
b. Delicious
c. Diigo
d. Dropbox
Answer: D
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
39. ________ allow teams to collaborate on the creation and editing of documents.
Answer: A
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
40. VenueGen.com is a service that makes it possible for users to conduct meetings ________.
Answer: D
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
True/False
1. Web 2.0 is also referred to as the Enterprise Web.
Answer: False
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
2. Fortunately, many popular APIs are closed source, which means that anyone can use them
for free although there may be other terms and conditions placed on their use.
Answer: False
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
3. The Google Maps API allows developers to create apps where information like store
locations can be displayed on a map that comes from Google.
Answer: True
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
4. AJAX and XML are technologies that make it possible for web pages to respond to users’
actions without requiring the entire page to reload.
Answer: True
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
Answer: True
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
6. Collectively, social media apps have shifted the locus of control for mass communications
from advertisers to large organizations.
Answer: False
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
7. Companies have created online communities for the purpose of identifying market
opportunities through crowdsourcing.
Answer: True
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
Answer: True
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
Answer: False
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
10. LinkedIn was responsible for originating a unique app called Newsfeed, which is a constantly
updated stream of status updates from a user’s friends.
Answer: False
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
11. With social media, privacy rights are too easily abused.
Answer: True
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
12. Governments and industry associations are trying to control social media privacy abuses
through legislation and professional standards, which frequently provide adequate protection.
Answer: False
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
13. One of the most effective deterrents to social media privacy abuses is fear of backlash from
abuses that become public and cause outrage.
Answer: True
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
14. The most important thing that users can do to protect themselves on social media is to
understand that they are responsible for protecting their own information.
Answer: True
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
Answer: True
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
Answer: False
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
17. Corporate bloggers use the medium to tell stories about their brands and connect with
customers.
Answer: True
Difficulty: Easy
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
18. When a highly credible and influential blogger writes a positive story about your company, it
can have a very positive impact on your brand’s image.
Answer: True
Difficulty: Easy
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
19. Twitter is a social network where the dominant focus is on reporting both private and public
news stories.
Answer: False
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
20. Marketers use blogs and microblogs to tell the company’s story, position a product, create
brand identity, and differentiate from the competition.
Answer: True
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
21. Most advocacy groups engage in hashtag activism by using Twitter to maintain awareness
about their cause and to influence people’s attitudes on key issues.
Answer: True
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
22. Twitter has influenced marketing and public relations significantly, but has had almost no
impact on the financial sector.
Answer: False
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
23. Using Twitter to monitor public sentiment and influence public opinion have become critical
skills for PR professionals working for business and nonprofit organizations.
Answer: True
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
Answer: True
Difficulty: Easy
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
25. A mashup is a web application that combines information from two or more sources and
presents this information in a way that creates a new benefit or service.
Answer: True
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
26. The Google brand name appears on thousands of websites due to its open source mashups.
Answer: False
Difficulty: Easy
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
27. Technologies that extend control of Web content beyond the creator are RSS and mashups.
Answer: True
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
28. An example of how marketers use mashups and RSS is the integration of Google Maps with
company store or office locations so that they appear together on a store locator webpage,
making it easier for customers to locate the business.
Answer: True
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
29. An initial impetus for the growth of social monitoring tools was the need for business
organizations to better understand what people were saying about their brands, products, and
executives.
Answer: True
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
30. Social bookmarking tools such as Diigo and Delicious allow users to tag Web content with
keywords of their choosing.
Answer: True
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
Short Answer
1. Many popular ________ are open source, which means that anyone can use them for free
although there may be other terms and conditions placed on their use
Answer: APIs
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
2. Kickstarter is a _________ site for raising money in order to start a business or creative
project.
Answer: crowdfunding
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
Answer: JavaScript
Difficulty: Hard
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
4. ________ are buttons or features on non-Facebook sites that interact with Facebook in some
way.
Answer: Plug-ins
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
5. ________ is an object oriented language used to create apps and functionality on websites.
Answer: JavaScript
Difficulty: Medium
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
6. The ________ uses a variety of conventions and technologies that allow machines to
understand the meaning of Web content.
7. ________ is a model of problem solving and idea generation that marshals the collective
talents of a large group of people.
Answer: Crowdsourcing
Difficulty: Medium
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Use of information technology
8. A ________ agreement is a formal listing of the policies, liability limits, fees and user rights
and responsibilities associated with using a particular service.
Answer: Twitterfeed
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
Answer: blogs
Difficulty: Easy
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Use of information technology
11. A(n) ________ is a web application that combines information from two or more sources
and presents this information in a way that creates some new benefit or service.
Answer: mashup
Difficulty: Easy
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
12. The Google brand name appears on thousands of websites due to its ________ API.
13. Most high end social media monitoring tools report information using a(n) ________
interface, which graphically represents the data it collects.
Answer: dashboard
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
14. A bank may utilize an enterprise ________ in order to display a mortgage application from
its own records, the property location on a Google map and information from county
government property tax records.
Answer: mashup
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
15. Yelp has a(n)________ that allows sites like Zillow.com to use Yelp’s information when
displaying information about homes and neighborhoods to prospective real estate customers.
Answer: API
Difficulty: Hard
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
16. The monitoring tool, Socialmention.com, aggregates content from over 80 different social
media sites, including Facebook, YouTube, and Twitter, and provides users with 4 social
mention ________ that give insight to the nature of the conversations taking place on the
web.
Answer: metrics
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
17. ________ is a social mention metric that measures the degree to which people who are
talking about your brand will do so repeatedly
Answer: Passion
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
18. ________ is a social mention metric that measures the likelihood that a particular topic is
being discussed on social media platforms
Answer: Strength
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
19. ________ is a social mention metric that measures the tone of the conversation, which helps
you understand if people are feeling positive, negative or neutral about the topic
Answer: Sentiment
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
20. ________ is a social mention metric that measures the range of people discussing a particular
topic
Answer: Reach
Difficulty: Medium
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Use of information technology
Answer: bookmarking
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
22. VenueGen.com is a service that makes it possible for users to conduct meetings in a
________ world.
Answer: virtual
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Use of information technology
Essay Questions
Answer:
Understanding how web technology is evolving helps managers to identify strategic
opportunities, threats, and ways a company might develop sustainable competitive advantages in
the marketplace. Therefore, it is important to monitor the ongoing development of APIs, web
development languages, and other technologies that affect the functions and features of the web.
Difficulty: Easy
Section Ref: 7.1 Web 2.0—The Social Web
AACSB: Use of information technology
2. Identify two ways in which organizations or startup businesses can leverage the power of the
crowd. Give an example of each.
Answer:
Two ways to leverage the power of the crowd are crowdsourcing for idea generation and
crowdfunding for raising money. Students’ examples will vary.
Difficulty: Easy
Section Ref: 7.2 Social Networking Services and Communities
AACSB: Reflective thinking
3. Describe three ways in which organizations could use blogs or microblogs as tools to
improve business performance.
Answer:
Answers will vary. In their examples, students may mention companies using blogs to establish
their reputations, promotes their business interests, tell stories about their brands, or connect with
customers.
Difficulty: Medium
Section Ref: 7.3 Engaging Consumers with Blogs and Microblogs
AACSB: Reflective thinking
4. Recommend two ways in which organizations can use enterprise mashups and/or social
media monitoring tools to improve business performance. Explain the benefits of each of
your recommendations.
Answer:
Answers will vary. In their examples, students may mention integrating Google Maps on
company websites and any of the 4 social mention metrics provided by monitoring tools:
Strength – The likelihood that a particular topic is being discussed on social media platforms.
Passion – A measure of the degree to which people who are talking about your brand will do
so repeatedly.
Sentiment – A measure of the tone of the conversation, which helps you understand if people
are feeling positive, negative or neutral about the topic.
Reach – A measure of the range of people discussing a particular topic.
Difficulty: Easy
Section Ref: 7.4 Mashups, Social Metrics, and Monitoring Tools
AACSB: Reflective thinking
5. Assume a company is considering using Dropbox and Box.net to support sharing and
collaboration among workers. Write a brief report that describes the benefits of using these
sites.
Answer:
Answers will vary. In their examples, students may mention any of the following.
Dropbox.com is a cloud storage service that makes it easy to access documents from any of the
devices people work on. Drop box also allows file sharing making it a great tool for document
sharing. There are two things about Dropbox that make it a great tool. First, saving files to
Dropbox is just as easy as saving a file to your hard drive. Other services require you to
manually upload and download files. Dropbox also maintains a version history for documents,
making it easy to see changes made to a document and undo them if necessary. This is a great
feature for teams working on collaborative writing projects.
Like Dropbox, Box.net is a cloud storage service, but seems to place greater emphasis on social
tools and features that make it a great choice for collaborating teams. Users can edit files stored
on Box.net without downloading to their hard drive.
Difficulty: Medium
Section Ref: 7.5 Knowledge Sharing in the Social Workplace
AACSB: Reflective thinking
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Kaikki nauroivat. Mutta Philin lähtiessä ulos pysähdytti rouva
Baldwin hänet ovella sanoen vakavasti: »Lupaathan olla varovainen
tänään, lupaatko? Sinähän tiedät, kuinka toisen Philin kävi —» Hän
vaikeni ja kääntyi poispäin.
»Ei, ei — enkö minä saa olla täällä, Will-setä?» pyysi poika. »Niin
kauan kuin olen Sheepin selässä, eivät ne voi tehdä minulle
mitään.»
Rovasti nauroi.
»Niin, Phil tekee sen hyvin», vastasi Rovasti tyynesti. »Hän voitti
hiljan mestaruuden Prescottissa.» Sitten hän jatkoi
sydämellisemmin: »Hän on kelpo poika — pystyy mihin hyvänsä.»
Sitten hän virkkoi Philille, joka päästettyään irti oriin oli tullut
heidän luokseen.
Phil nauroi.
Rovastia hämmästytti silminnähtävä yhteisymmärrys näiden
kahden miehen välillä, jotka hänen nähdäkseen ensi kertaa tapasivat
toisensa. Sitten hän kysyi kääntyen muukalaisen puoleen: »Mistä
syystä haluatte työtä? Ette näytä siltä, kuin olisitte sen tarpeessa.
Jonkinlaista kesälomanviettoa, vai mitä?»
»Ei, kävelin.»
»En.»
»Mieleni teki vain pitää hiukan seuraa pikku Billylle», hymyili Phil.
»Hänen näytti olevan niin ikävä yksinään.»
»Ettekö tiedä, että se tappaa teidät, jos suinkin voi?» kysyi Rovasti
uteliaana, mutta tyytyväisenä muukalaisen äskeiseen vastaukseen.
»Sitä ette ainakaan tänään tee», vastasi Rovasti. »Te olette nyt
minun työssäni ja olette liian hyvä mies uhrattavaksi moisiin
mielettömiin yrityksiin.»
»Onko tosiaan niin», hän sanoi niin hiljaa, että vain Rovasti ja Phil
sen kuulivat.
»Ja mikä luulet tuon miehen olevan?» kysyi tämä pitkän kysymys-
ja selityssarjan lopuksi.
Kun päivän työ oli lopussa ja illallinen syöty, yllätti pikku Billy
Patchesin katselemassa laaksoon Granite Mountainille päin, joka
uljaana kohosi iltataivasta vasten. Mies tervehti poikaa kömpelösti
kuin olisi ollut lapsiin tottumaton. Mutta pikku Billy ei antanut tämän
säikäyttää itseään, vaan yritti parhaansa mukaan opastaa
muukalaista maailmassa, jonka tunsi monta vertaa paremmin kuin
iso mies.