THE DUTIES OF GROUND HANDLING

STATION AT PT SRIWIJAYA AIR

THE JOB TRAINING REPORT

Palembang, January 2023

Acknowledged by Approved by
Head of English Department Advisor

Dr. Yusri, S.Pd., M.Pd Dr. Dra. Nurul Aryanti, M.Pd

ID 197707052006041001 ID 196802181993032001

ii
 THE DUTIES OF GROUND HANDLING
STATION AT PT SRIWIJAYA AIR

THE JOB TRAINING REPORT

by :

Sekar Putri Maharani 062030901900

Wahyuni Dianita Utami 062030901901

Approved by the examiners committe Signatures

Dr. Welly Ardiansyah, MPd.

ID. 197408172000032001

Dra. Evi Agustina Sari, MPd.

ID. 19708251993032002

Drs. Zulkifli, MPd.

ID. 196112251989031004

Dra. Risnawati, MPd.

ID. 196804011994032001

Fransisca Ully M., M.Hum.

ID. 197303092000032001

STATE POLYTECHNIC OF SRIWIJAYA

PALEMBANG
2023

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 PREFACE

First of all, thanks to the presence of Allah swt because with the help of
Allah swt, the writer was able to finish writing a paper entitled "The Duties of
Ground Handling Staff at PT Sriwijaya Air" on time. This report was written to
meet the needs of the Job Training Report project. In compiling this paper, the
writer really faced a lot of challenges and obstacles, but with the help of many
people, especially our supervisor, Dr. Dra. Nurul Aryanti, M.Pd, because without
his guidance, the author could not compile a report and PT Sriwijaya Air for the job
training opportunity. the barrier can pass. The writer also realizes that there are still
many mistakes in the process of writing this paper.
For that, the author would like to thank all those who have helped in the
process of writing this paper. May Allah swt reply to all your help and bless you
all. The writer realizes that this paper is still not perfect in its structure and content.
then the writer hopes that the criticism from the readers can help the writer in
perfecting the next paper. Hopefully this paper can help readers increase their
knowledge about the English Department.

Palembang, 26 January 2023

The writers

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 ACKNOWLEDGEMENT

Alhamdulillah, thanks to Allah swt because of his grace blessings we can

complete our job training report in this opportunity, the writer would like to express
deep gratitude to the entire participant for their encouraging advice, valuable
guidance writing this report. The writers also would like to thank to:

1. Director of State Polytechnic of Sriwijaya, Dr. ing. Ahmad Taqwa, M.T.

2. Head of English Department, Dr. Yusri, S.Pd., M.Pd.
3. PT Sriwijaya Air
4. Our Advisor Mrs. Dr. Dra. Nurul Aryanti, M.Pd.
5. Our beloved lectures and administration staff at English Department
6. Our beloved families that always give us support
7. Our beloved friends, special for 5BA class.

The writers expect that this job training report can give any influence in term of
advantages and helpful even useful for all especially the students of English
Department State Polytechnic of Sriwijaya

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 TABLE OF CONTENTS

COVER .................................................................................................................. i
APPROVAL SHEET ............................................................................................ ii
APPROVAL SHEET BY EXAMINERS ............................................................ iii
PREFACE .............................................................................................................. iv
ACKNOWLEDGEMENT .................................................................................... v
TABLE OF CONTENTS ...................................................................................... vi
LIST OF FIGURES .............................................................................................. viii
LIST OF CHART.................................................................................................. ix
LIST OF APPENDICES ...................................................................................... x

CHAPTER I INTRODUCTION .....................................................................1

1.1 Background .......................................................................... 1
1.2 Problem Formulation ........................................................... 4
1.3 Purpose ................................................................................ 4
1.4 Benefits ................................................................................ 4

CHAPTER II GENERAL OVERVIEW ..........................................................4

2.1 Company History .................................................................. 4
2.2 Vision and Mission .............................................................. 7
2.3 Kind of Business ................................................................... 8
2.4 Organization Structure and Duties ........................................8
2.4.1 Organization Chart...................................................... 8
2.4.2 Duties ......................................................................... 9
2.5 The Working Process ..........................................................11
2.5.1 Cargo Units ................................................................11
2.5.2 Ground Service Unit ..................................................11
2.6 Document Used For Activities ............................................12
2.6.1 Travel Document for Expectant Mother ....................12
2.6.2 Travel Document for Sick and Wheelchair Passenger12
2.6.3 Document to Carriage of Unaccompained Minor .....13
2.6.4 Travel Document for Infant .......................................13

CHAPTER III LITERATURE REVIEW ......................................................18

3.1 Ground Handling ................................................................18
3.2 Service ................................................................................18
3.3 Passengers ...........................................................................19
3.4 Check In Counter ................................................................24
3.4.1 Types of Check-in .......................................................25
3.4.2 Duties of Check-in Counter Staff................................25
3.4.3 Standard Operational Staff in Check-in Couter ..........26
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 3.5 Boarding Gate .....................................................................27
3.5.1 Boarding Procedure.....................................................27
3.5.2 Activities Carried out by Boarding Gate Staff ............27
3.6 Lost and Found ...................................................................27
3.6.1 Duties of Lost and Found ............................................28
3.6.2 Cases in Lost and Found .............................................28

CHAPTER IV FINDINGS AND DISCUSSIONS ........................................ 28

4.1 Finding ............................................................................... 28
4.1.1 Check in Counter Unit .............................................. 28
4.1.2 Boarding Gate Unit ................................................... 30
4.1.3 Lost and Found Unit ................................................. 32
4.2 Discussions ....................................................................... 33

CHAPTER V CONCLUSIONS AND SUGGESTIONS............................. 34

5.1 Conclusions........................................................................ 34
5.2 Suggestions ........................................................................ 34

REFERENCES ................................................................................................. 35

APPENDICES

vii
 LIST OF FIGURES

Figures 4.1.1 Check in Counter Unit .................................................................... 26

Figures 4.1.2 Checking and Printing Boarding Pass ............................................. 27
Figures 4.1.3 Weighing and Labeling Luggage .................................................... 27
Figures 4.1.4 Boarding Gate Unit ......................................................................... 28
Figures 4.1.5 Checking Passenger’s Boarding Pass ............................................. 29
Figures 4.1.6 Lost and Found Unit ....................................................................... 30
Figures 4.1.7 Checking Label Baggage ................................................................ 31

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 LIST OF CHART

Chart 2.3 Organization Chart Sriwijaya Air Palembang ....................................... 8

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 LIST OF APPENDICES

Appendix 1 Surat Permohonan Surat Pengantar Kerja Praktik

Appendix 2 Surat Pengantar Kerja Praktik

Appendix 3 Surat Balasan Kerja Praktik dari Perusahaan/Industri/Instansi

Appendix 4 Daftar Hadir Kerja Praktik Mahasiswa

Appendix 5 Catatan Kegiatan Harian Kerja Praktik Mahasiswa

Appendix 6 Lembar Penilaian Mahasiswa Kerja Praktik (KP) dari

Perusahaan/Industri/Instansi

Appendix 7 Sertifikat Kerja Praktik

Appendix 8 Lembar Bimbingan Laporan Kerja Praktik (KP)

Appendix 9 Rekomendasi Seminar Laporan Kerja Praktik (KP)

Appendix 10 Revisi Laporan Kerja Praktik (KP)

Appendix 11 Pelaksanaan Revisi Laporan Kerja Praktik (KP)