Assessment Task 2: CHCAGE001 Facilitate the

empowerment of older people

Task Description: This work placement task requires the student to demonstrate their ability to use verbal and
nonverbal communication strategies to develop a positive and respectful relationship with older clients. In this
task you are required to interview one (1) client/resident with additional support needs. You can also involve the
family member or carer if they are present at the time of an interview.

Conditions needed to complete your work placement task:

. The following conditions must be met for this task:

use of suitable facilities, equipment and resources, including:

o relevant organisation policies and procedures

o relevant aids to assist with independent living

Instructions:

 You must interview one resident/client as per task requirements

 The interview must be recorded in the template below
 Maintain the privacy and confidentiality of the resident/client

Note: Please attach any client notes, meeting minutes or other documents prepared as part of this assessment
activity. Students and Trainers/Assessors must ensure that the client's right to privacy and confidentiality with
regards to personal details are upheld at all times.

Activity B: Observation
Your Assessor will observe you in the workplace. You are required to show that you respond to the goals and
aspirations of older people and provide support services in a manner that focuses on improving health outcomes
and quality of life, using a person-centred approach.

While observing, your Assessor may ask questions to get clarification of your understanding of your job role.

Student instructions:

In the previous task you needed to conduct an interview with an older person. For the observation within the
workplace you will be observed by your Assessor in your interactions with the older adults you are in contact with.

During the observation, you need to show the assessor that they can:

 respond to the goals and aspirations of an older person

 Use a flexible, adaptable and person-centred approach to empower the individual
 that you can recognise and respond appropriately to situations of risk or potential risk, and
 use oral communication skills to maintain a positive and respectful relationship

Where a skill cannot be demonstrated in the workplace, the Assessor will provide realistic in-depth industry
validated scenarios and simulations, such as role plays, to assess your skills.

CHCAGE001-Facilitate empowerment of older people

Assessor name
Date of Observation

Did the Student: Yes No N/A

Conduct an interview with an older person and:

 Show interpersonal exchanges
 Promote empowerment
 Develop and maintain trust and goodwill
Show the older person that they are respected with regards to:
 Social differences
 Cultural differences
 Spiritual differences
Utilise organisational policies and protocols to maintain the confidentiality and privacy
of the client

Empower the older person by:

 Identifying services available
 Discussing these services
 Allowing them to express own identity and preferences
 Discussing situations of risk or potential risk associated with ageing
Provide services and a duty of care according to organisation policies and procedures:

Assist the older person to:

 Understand their rights
 Understand the complaints mechanisms of the organisation
Ensure the rights of the older person were upheld by delivering services correctly

Respond appropriately to any breaches of human rights

Assist the older person to:

 Access their rights
 Access the complaints mechanisms of the organisation
Encourage the older person to (by providing them with information and support)
engage as actively as possible in all living activities

Empower the individual by:

 being flexible
 being adaptable
 using a person-centred approach
 utilising aids and modifications to promote strengths and capacities
Respond appropriately to situations of risk or potential risk and recognise the signs
such as:
 Physical, emotional or financial abuse
 Neglect
A simulation or role-play may be used if this situation is not applicable.
Use oral communication skills to maintain positive and respectful relationships

Feedback about the student's overall performance:

Result of observation of
□ Satisfactory □ Not Yet Satisfactory
tasks:

Assessor I have observed student performance and given the responses in this report.

/ /

Name and signature Date