Activity C

The student is required to monitor, and review effectiveness of work and/or services provided to clients.

To complete this workplace task, students are required to fill in the below template:

Client 1

Review of services
advised/referred and/or
provided:
 Conducted an interview with client to get her observation, if she has
received financial aid, if her hearing has improved
 Consulted the counselor as to how the client responded to treatment
 Conducted an inspection if home modification had been implemented
 Compared the outcome against the target goals.

Client 2

Review of services
advised/referred and/or
provided:
 Had an interview with client to seek his feedback, if he had managed
his symptoms, if he had got financial aid
 Asked other specialists about his progress
 Monitored if he had been able to practice his faith, if there had been
support groups for him
 Client 3

Review of services  Held a discussion with her to get her feedback

advised/referred and/or
provided:
 Consulted her doctor, counselor, therapists to get their assessment
about her
 Asked the legal worker about the status of complaint against the
perpetrator of elder abuse
 Compared the outcome against her target goals

Task D
The student is required to revise work and/or services provided to clients to enhance client outcomes and better
address their social and cultural issues.

To complete this workplace task, students are required to fill in the below template:

Client 1

Revise the plan (what
worked/what did not
work) and how to
better address their
social and cultural
issues:
 Symptoms have been managed, cholesterol levels and blood pressure
are controlled
 Hearing improved due to newly fitted hearing aid
 Able to get around because of mobility aid
 Financial aid is extended to her
 Got into social groups
 Psychotherapy was not sufficient to address her depression so
medication was incorporated into the program


Addressing her social and cultural issues requires an in-depth knowledge

about them which can be done through conducting an interview with her, her
family, friends and carer, To make sure her socio-cultural issues have been
addressed properly, her feedback should be obtained along with the feedback
from other relevant people.
Client 2

Revise the plan (what  Has learned new techniques to slow progression of dementia
worked/what did not  Managed his symptoms
work) and how to  Emotions are getting better
 Able to live independently because of assistance with ADLs
better address their
 Jewish culture is actively observed
social and cultural  There is new discovery about his attempt to commit suicide before so
issues: relevant professionals are informed about this to make them plan the
best intervention

A close discussion with client will enable workers to understand his needs.
Getting his feedback will determine his level of satisfaction with services and
support. The issues can only be addressed with the right support and
coordination of people/agencies involved.

Client 3

Revise the plan (what  Counseling has greatly improved her mood
worked/what did not  She has found a shelter that is free of abuse
work) and how to  She has fostered connection with support groups
 She’s receiving financial aid
better address their
 Developed mistrust towards the legal worker so we had to refer her to
social and cultural another legal specialist
issues:

Workers need to have a better understanding of client’s social and cultural

issues in order for these problems to be effectively addressed. To understand
these issues requires an interview with her and other relevant people. Getting
her feedback after service provision will determine the effectiveness of those
services.
Supervisor Comments:

Student’s performance in the S/ NYS

workplace task

Supervisor’s Name: Supervisor signature: Date: