Task B

 After you have interviewed the three clients answer the questions in the following template

Client Interview-1 – Follow Up Questions for student to answer

Resident Name: Nancy
Diagnosis:
Chronic
Kidney
Disease,
diabetes,
osteoporo
sis,
hypertens
ion,
depressio
n
Age:
Allergies:
Resident Name:
Nancy
Diagnosis:
Chronic Kidney
Disease,
diabetes,
osteoporosis,
high
cholesterol,
hypertension,
depression
Facility Name:
Describe the information that you provided the client about the case management process
I explained to Nancy that information gathered in the case management process would be kept
confidential in line with privacy and confidentiality laws.
I informed her of her rights to complain and appeal a decision and that her consent would be
needed prior to the process.

Describe three goals that you worked with the clients to set as part of the case management
process

 Client wanted to effectively manage the symptoms of her illnesses so she could go on with
her everyday life. She also wanted home modifications to prevent her my getting injuries at
her own home.
 Client wanted to learn new skills to divert her attention from her sufferings
 To live a meaningful life, she wanted to be deeply connected with her community and gain
more friends

Describe the strengths and abilities that you have identified in collaboration with the client.
  I found her to be resilient, passionate and optimistic.
 She loves to be involved in volunteer works despite her old age.
 She is good at cooking.
 She is creative, can generate ideas and alternatives.

Describe the clients immediate, short term and long-term needs

Immediate: health checks/treatment to manage the symptoms of her illnesses, home modification,
hearing aid

Short term- counseling, learning new skills such as painting to keep her busy and happy

Long term- social activities to get her in touch with local community
Describe any high-risk situation you have identified concerning the client’s circumstances.

 Client is at risk for falls

 Severe depression if without immediate intervention

How did you integrate cultural considerations when planning case management with this client?

I asked client about her culture and she mentioned that physical touch is considered inappropriate
in their culture. I made sure that workers and relevant people were aware of this, and this cultural
consideration was properly integrated into her care plan.

Who did you consult with in relation to the provision of support for this client?
 Family
 Friends
 Carer,
 Other specialists

How did you monitor the progress of the case plan

 I regularly asked client about her observation, opinion.
 I also consulted other relevant people about how client met her goals.
 I compared the outcome against our target goals.

Did you need to make any changes to the case plan and what were these changes and why?
 Psychotherapy did little to address her depression so medication was incorporated into the
treatment program. She was also made to practice self-help like doing regular exercise and
getting enough sleep.
 Client Interview-2– Follow Up Questions for student to answer
Resident Name:
Philip
Diagnosis:
prostate
cancer, middle-
stage
dementia,
arthritis,
depression,
hypertension
Facility Name:
Describe the information that you provided the client about the case management process

It was discussed to him that his information would be handled in line with confidentiality laws and
that other people close to him might also need to provide important details about him.
I informed him that he could make a complaint if something was unfair, that he could appeal a
decision and that his consent would be sought prior to the process.

Describe three goals that you worked with the clients to set as part of the case management
process
 Client was in a lot of pain and discomfort that he wanted to have his symptoms properly
managed. He also wanted assistance with some activities of daily living.
 He wanted to engage in activities that slowed down the progress of dementia
 He wanted to maintain quality of life through active participation in social activities

Describe the strengths and abilities that you have identified in collaboration with the client.

 Client is hopeful that he may still enjoy a productive life ahead.

 He knows how to play piano and guitar.
 He loves to be in a group of people.
 He has good time management skills, making productive use of his time.

Describe the clients immediate, short term and long-term needs

Immediate: treatment of his illnesses, counseling, home modification

Short- term: learning new skills that could slow down the progress of dementia

Long term: financial assistance, social activities, Jewish practices, assistance with activities of daily
living