ANNA LATIMER

(770)-570-8607 ANNAMLATIMER@GMAIL.COM

CUSTOMER SERVICE / TECH SAVVY / INSTRUCTOR / BILINGUAL / TEACHABLE

SKILLS/QUALITIES
● Bilingual in English and Spanish
● Typing (70-80 wpm)

● Microsoft Office 365 & OneDrive

● Integrated library systems (Sirsi Workflows)

● Talent Management System, Kronos, RefTracker, LibCal

● Exceptional customer service

● Organized; attention to detail

● Community engagement

● Coach and mentor to staff

EDUCATION
TEXAS WOMAN’S UNIVERSITY
Master’s in Library Science, August 2021 - Present
● Studying information science (24 current hours)
● Relevant coursework to include:
○ Library Management
○ Instructional Librarianship; Assessment in Practice
○ Collection Development

WESLEYAN COLLEGE, MACON, GA

Bachelor of Arts in Early Childhood Education and Spanish, August 2015 - May 2019

RELEVANT EXPERIENCE
HEIGHTS NEIGHBORHOOD LIBRARY, HOUSTON PUBLIC LIBRARY SYSTEM
Customer Service Supervisor & Assistant Manager, August 2022 - Present
● Provide in depth, personable customer service, researching reference questions using online
resources, as well as troubleshooting issues with item retrieval, account status
● Listen to all customers with empathy and find solutions to exceed customer expectations
● Collaborate with adult programs staff to craft adult programming that caters to the
community, including computer skills classes, book club, and crafts activities
● Cultivate partnerships with community groups, including senior centers, local businesses, and
civic organizations
● Ensure safe functioning of the library by providing safety trainings to staff, conducting facility
walkthroughs, and utilizing online systems to place and track work orders for maintenance
● Serve as mentor and coach to three staff members, providing timely feedback and providing
opportunities for professional development
 ● Train new part time employees in customer service and library operations, ensuring their high
performance through periodic check ins and training
● Coordinate collection maintenance projects with the team to ensure high quality presentable
collections for customer benefit
● Serve as liaison between staff and other managers, finding and communicating answers to
questions and providing additional support when task demands are high
● Collaborate with management team to plan and coordinate library operations, including
utilizing Microsoft Excel spreadsheet to plan daily schedules for 11 staff members

STANAKER/FLORES NEIGHBORHOOD LIBRARIES, HOUSTON PUBLIC LIBRARY SYSTEM

Youth Library Service Specialist, June 2021 –July 2022
● Assisted customers with library resources and technology, including computers, printer,
scanner, online catalog, & databases
● Created programming for youth of all ages, including passive crafts, polls, scavenger hunts,
and in person crafts & storytime
● Led a team of youth staff in dual library grouping to guide youth programming and outreach
● Spearheaded the creation of community partnerships for entire library grouping - with schools
and other organizations to facilitate increased use of library resources and programming
● Maintained dual library grouping schedule to ensure efficient library functioning
● Collaborated with managers to develop collection and maintain building
● Updated library Intranet blog and online calendars with programs, events, and resources
● Created tutorial videos for organization-wide marketing on Facebook and YouTube

FIGMENT CREATIVE LABS, AN ART SPACE FOR CHILDREN IN AUSTIN, TEXAS

Pod Facilitator, September 24, 2020 – May 2021
● Directed students’ distance learning as provided by classroom teachers
● Assisted students as needed across subject areas
● Facilitated creative projects with students in their free time

INSTACART SHOPPER, AUSTIN TX 78744

July-September 2020
● Quickly and efficiently located quality items on customer grocery lists

● Organized multiple customer orders in grocery cart and in delivery vehicle

● Made appropriate replacements when items are out of stock

● Clearly communicated with customers regarding order changes

● Delivered items in a timely manner and ensured customer receives their order

LITERACY FIRST, AN AMERICORPS PROGRAM IN AUSTIN, TEXAS

Full Time Bilingual Tutor (English/Spanish), September 3, 2019 - June 26, 2020
● Strengthened student reading in Spanish through one on one tutoring sessions
● Helped students in grades K-2 be able to read fluently at or above grade level
● Promoted greater student success as they begin reading across content areas in 3rd grade
● Supported curriculum development by writing and editing fluency passages
● Data entry of student progress monitoring scores
 ● Developed reading content for student distance learning objectives
● Utilized digital technologies to tutor students virtually (Zoom, screenshare, etc.)
● Communicated with parents to support student virtual tutoring sessions

MANOS DE CRISTO, A NONPROFIT ORGANIZATION SERVING LOW-INCOME COMMUNITIES IN AUSTIN, TEXAS

Volunteer English as a Second Language (ESL) Teacher, September 2019 - March 2020
● Served as an assistant in an ESL classroom; promoted to lead teacher in Level 1 class
● Planned and taught English vocabulary and skills to Spanish-speaking adults
● Involved students in English conversation in 3 hour nightly class once weekly

CHILI’S BAR AND GRILL: MACON GA 31210

Restaurant Hostess, March 2017 – May 2019
● Welcomed guests into the restaurant and escorted them to clean, appropriate tables

● Effectively and efficiently kept track of electronic floorplan and waitlists

● Maintained clean foyer, windows, table areas, and restrooms

● Calmly respond to unhappy guests and defer to manager when necessary

● Worked efficiently with varied teams of hosts, servers, and managers to take care of customer
needs
REFERENCES
JESUS VILLEGAS, CURRENT SUPERVISOR AT HEIGHTS NEIGHBORHOOD LIBRARY
 Phone: 281-773-2439
 Email: jesus.villegas@houstontx.gov

GAVIN SHEAFFER, FORMER SUPERVISOR AT HEIGHTS NEIGHBORHOOD LIBRARY

 Phone: 409-692-3423
 Email: gavinsheaffer@gmail.com

ERIKA CARDOSO, FORMER SUPERVISOR AT STANAKER/FLORES NEIGHBORHOOD LIBRARIES

 Phone: 832-393-2082
 Email: erika.cardoso@houstontx.gov