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7 Interview Questions That Cuts To The Heart To Reveal Someone's True Emotional Intelligence - Inc.c
7 Interview Questions That Cuts To The Heart To Reveal Someone's True Emotional Intelligence - Inc.c
The findings came from a survey they conducted with more than 600 HR
managers and over 800 office workers, further adding proof that
emotional intelligence (EQ) is critically important in work settings where
professionals interact with a wide range of people.
Before we get into the hiring and interviewing piece, here's a snapshot of
the overall study's findings:
Nearly all of the more than 600 human resources managers (95
percent) and 800 workers (99 percent) surveyed said they think it's
important for employees to have emotional intelligence.
More than one in five employees (21 percent) believe EQ is more
valuable in the workplace than IQ. Nearly two-thirds (65 percent) said
the two are equally important.
Most workers (92 percent) think they have strong emotional
intelligence; slightly fewer (74 percent) believe their bosses do.
Three in 10 HR managers (30 percent) feel most employers put too
little emphasis on emotional intelligence during the hiring process.
HR managers identified increased motivation and morale (43 percent)
as the greatest benefit of having emotionally intelligent staff.
Eighty-six percent of workers said when a colleague doesn't control
his or her emotions, it affects their perception of that person's level of
professionalism.
Thirty percent of HR managers in this study said they feel like most
employers don't put enough emphasis on EQ during the hiring process.
"When organizations take EQ into consideration when hiring and also help
existing staff improve in this area, the result is more adaptable,
collaborative and empathetic employees," said Brandi Britton, a district
president for OfficeTeam.
In fact, employees with a high EQ, states the report, can more efficiently
deal with workplace changes, challenging situations and difficult
colleagues -- and they make
great leaders.
For example, the language applicants use to describe their goals and
accomplishments often holds clues to their emotional intelligence. For
example, pay careful attention to these clues during a personal interview:
The report states, "If any answers tend toward the latter in any of these
questions, it may be a red flag for a low emotional quotient."
Handles criticism
Resolves conflict
Listens to others
Motivates other team members
Finally, as the report states, this is a process that will require a substantial
shift for organizations being introduced to the idea of an emotionally-
intelligent driven work culture. That means expect a learning curve. As
more organizations adopt and embed the approach to hire and grow
employees with EQ, the upside over the long-term will ultimately result in
better team members, better leaders, and better performance.