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Chapter 7—Strategic Management: Planning for Long-Term Success
TRUE/FALSE
1. Indra Nooyi, CEO of Pepsi said, “The minute you’ve developed a new business model, it’s extinct,
because somebody is going to copy it.”
3. Executives responding to a recent Gallup Poll said they spend the largest proportion of their time on
"strategic thinking/planning".
5. Compared to the rest of the world, American managers are considered very farsighted.
9. There should be a clear distinction between those who plan and those who implement plans.
10. There is a trend away from the generative mode of strategy making.
11. In the two modern modes of strategy making, top managers act as commander and coach rather than
sponsor or facilitator.
13. Middle- and lower-level managers become risk-taking entrepreneurs in the transactive strategy-making
mode.
14. The command mode to making strategies relies on a style that is imperial in nature and is driven by a
leader or small top team.
16. An organization's strategy is defined as an integrated and externally-oriented perception of how the
organization will achieve its mission.
18. Because of their long-term focus, strategic plans should not be changed once they are formulated.
19. The term business ecosystems refers to the concept that the whole is greater than the sum of its parts.
20. Managers need to achieve four types of synergy: organizational, management, human, and market.
22. When two or more products can be designed by the same engineers, produced in the same facilities,
distributed through the same channels, or sold by the same salespeople, market synergy occurs.
23. Market synergy occurs when a grocery store sells food items and lottery tickets.
25. Human imagination is the only limit to creating cost synergies through recycling.
26. Technological synergy involves transferring technology from one application to another.
27. Thanks to technological synergy, profitable new markets can be tapped without the expense of
developing totally new products.
28. When members of the management team have identical skills, personnel synergy occurs.
30. Competitive advantage and competitive scope are the two major variables in Porter's generic
competitive strategies model.
31. Competitive scope can be achieved via low costs or differentiation, according to Porter.
32. A company with a well-known brand name such as Clorox is following a cost leadership strategy,
according to Porter's generic strategy model.
35. Porter's differentiation strategy yields larger profit margins than the low-cost strategy.
36. Under a cost-leadership strategy, it is especially important that a brand's image be carefully nurtured
and protected, so that brand loyalty and customers' willingness to pay a premium price does not erode.
37. When a company follows Porter's cost focus strategy, it competes worldwide on the basis of low costs
and low prices.
38. Research on Porter's model indicates a positive relationship between long-term earnings growth and a
good strategy/environment fit.
39. Competition should take precedence over cooperation, according to the business ecosystem model.
40. A prime example of a business ecosystem in action is Apple allowing developers of iPhone and iPad
apps to write programs for both Apple and Android.
41. A business ecosystem is an economic community of organizations and all their stakeholders.
43. The sources of competitive advantage for production-based Internet business models are search and
problem-solving.
44. A commission-based Internet business model adds value through selection, distribution efficiencies,
and by leveraging brand image and reputation.
45. Three types of Internet business models include advertising-based, markup-based, and referral-based.
46. A fee-for-service-based Internet business model features fees charged for metered services.
47. When a Web site draws the same customer back again and again, it is called a "corner store site."
48. Only large companies need to have a social media monitoring plan to respond to postings that puts the
organization’s reputation at risk.
49. Formulation of a grand strategy, formulation of strategic plans, implementation of strategic plans, and
strategic control are the four major steps in the strategic management process.
51. Both an organization's weaknesses and strengths are examined in a situational analysis.
53. With the help of a SWOT analysis, an organization can find its correct niche.
54. As a result of the fast-paced changes occurring in the external environment, forecasting techniques
have become obsolete in helping managers cope with uncertainty about the future.
56. Key capabilities for today's companies include rapid product development and continuous cost
reduction.
58. New strategies should only be communicated to top and middle managers since they are responsible
for implementing them.
ANS: F PTS: 1 DIF: Moderate REF: pp. 201-202
OBJ: LO: 7-8 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
59. To protect their own self-interests, middle managers often resist or derail strategies.
60. Because of the need for corrective action, the strategic management process is a dynamic cycle.
61. Forecasts are considered pure guesses, “a shot in the dark”, since one cannot predict the future.
62. An office manager would be able to do a time series forecast of the quantity of her e-mails a year from
now if she kept a daily record of her e-mail.
63. Scenario analysis involves getting a group of experts to agree on one most likely future outcome.
64. The two main types of scenario analysis are "hard" and "soft" scenarios.
65. The key to good scenario writing is to focus on the few readily identifiable, but unpredictable, factors
that will have the greatest impact on the topic in question.
66. Strategists are advised to avoid relying on forecasts today because things are changing too quickly.
MULTIPLE CHOICE
68. As cable network television emerged in the early 1980’s, which company embraced this change in
television programming by advertising on the newly founded MTV and realizing great results for
several years as their market share increased?
a. McDonald’s
b. Pepsi
c. Coke
d. Starbucks
e. Google
ANS: B PTS: 1 DIF: Moderate REF: p. 187
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
69. Amazon.com’s founder, Jeff Bezo’s credits ___________ for his company’s strength during the Great
Recession.
a. closing half their brick and mortar store locations
b. strategic farsightedness (long-term thinking)
c. strategic shortsightedness (short-term thinking)
d. selling to Google
e. borrowing money
ANS: B PTS: 1 DIF: Moderate REF: p. 188
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
70. According to research evidence, what kind of impact does strategic planning have on business
performance?
a. Inconclusive
b. Neutral
c. Positive
d. Negative
e. Marginal
ANS: C PTS: 1 DIF: Moderate REF: p. 188
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
71. According to the author, which group needs a general understanding of strategic management?
a. Staff specialists and managers at all levels
b. Planning specialists only
c. Primarily top executives
d. Everyone above the department head level
e. Every person in the organization
ANS: A PTS: 1 DIF: Moderate REF: p. 188
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
73. A farsighted strategy for the ____ dimension involves heavy emphasis on developing new products
and services and on innovations in production, marketing, and human resource management.
a. competitive advantage
b. organizational structure
c. research and development
d. human resources
e. problem-solving
ANS: C PTS: 1 DIF: Moderate REF: p. 189
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
75. From a strategic standpoint, all of the following are shortsighted except
a. emphasizing increased market share.
b. a follow the leader attitude.
c. focus on short-term profits
d. a rigid structure.
e. viewing labor as a commodity.
ANS: A PTS: 1 DIF: Moderate REF: p. 189
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
76. Kevin, a web developer, tends to emphasize short-term profits. Which strategy does he use?
a. Shortsighted emphasis on management style
b. Farsighted emphasis on organizational strategy
c. Shortsighted emphasis on organizational strategy
d. Shortsighted emphasis on return
e. Farsighted emphasis on return
ANS: D PTS: 1 DIF: Challenging REF: p. 189
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
79. There is a trend away from the ____ mode and toward the ____ mode in strategy-making.
a. symbolic; generative
b. symbolic; rational
c. transactive; symbolic
d. command; rational
e. generative; command
ANS: A PTS: 1 DIF: Moderate REF: p. 188
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
80. Top management's role is that of a ____ in the rational strategy-making mode.
a. sponsor
b. facilitator
c. boss
d. coach
e. commander
ANS: C PTS: 1 DIF: Moderate REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
81. In the ____ strategy-making mode, the role of top management is that of a facilitator.
a. rational
b. transactive
c. command
d. generative
e. symbolic
ANS: B PTS: 1 DIF: Moderate REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
82. Mark Drum, president of Bayside Engineering, wants to apply a more modern strategy-making style at
his company. He would like to implement an organic approach, in which strategy is driven by his
employees’ (organizational actors) initiative. Which mode would you recommend?
a. Command
b. Symbolic
c. Rational
d. Transactive
e. Generative
ANS: E PTS: 1 DIF: Challenging REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
84. Rhiannon, the president of a global trading firm, relies on herself and a vice president to drive the
firm's strategy. Which traditional strategy-making mode does she use?
a. Command
b. Ritualistic
c. Rational
d. Hierarchical
e. Symbolic
ANS: A PTS: 1 DIF: Challenging REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
85. In strategy making, the role of organizational members is moving away from ____ and toward ____.
a. soldier; entrepreneur
b. soldier; subordinate
c. player; subordinate
d. entrepreneur; player
e. participant; soldier
ANS: A PTS: 1 DIF: Moderate REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
86. In the transactive strategy-making mode, the role of organizational members is that of
a. player.
b. participant.
c. subordinate.
d. soldier.
e. entrepreneur.
ANS: B PTS: 1 DIF: Moderate REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
87. ____ is the ongoing process of ensuring a competitively superior fit between an organization and its
changing environment.
a. Strategic management
b. Strategic control
c. Organizational planning
d. Synergy
e. Operational planning
ANS: A PTS: 1 DIF: Easy REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
89. ____ has been defined as "an integrated and externally-oriented perception of how the organization
will achieve its mission."
a. Strategy
b. Reengineering
c. Capability profile
d. Synergy
e. Trend analysis
ANS: A PTS: 1 DIF: Easy REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
90. The process of determining how to pursue the organization's long-term goals with the resources
expected to be available refers to
a. strategic planning.
b. synergy.
c. reengineering.
d. strategic management.
e. profiling.
ANS: A PTS: 1 DIF: Easy REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
91. All of the following are discussed in chapter 7 as alternative perspectives for thinking innovatively
about strategy in today's fast-paced global economy except
a. synergies.
b. Porter's generic strategies.
c. total quality management.
d. business ecosystems.
e. internet and social media strategies
ANS: C PTS: 1 DIF: Moderate REF: p. 191
OBJ: LO: 7-1 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
92. ____ occurs when two or more variables interact to produce an effect greater than the sum of the
effects of the variables acting independently.
a. Capability profile
b. Synergy
c. Business ecosystem
d. Strategy
e. Trend analysis
ANS: B PTS: 1 DIF: Easy REF: p. 191
OBJ: LO: 7-2 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
94. Types of synergy, as discussed in the text, include all of the following except
a. Management
b. Technology
c. Cost
d. Functional
e. Market
ANS: D PTS: 1 DIF: Moderate REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
95. ____ synergy has been achieved when one product or service fortifies the sales of one or more other
products or services.
a. Management
b. Market
c. Rational
d. Cost
e. Technology
ANS: B PTS: 1 DIF: Easy REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
96. What type of synergy is Sam’s Club achieving when it combines its retail warehouse store with an
adjacent gas station?
a. Cost
b. Market
c. Rational
d. Technology
e. Management
ANS: B PTS: 1 DIF: Challenging REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
97. When paper mills profitably recycle trimmings, they are taking advantage of what type of synergy.
a. Resource
b. Material
c. Technological
d. Market
e. Cost
ANS: E PTS: 1 DIF: Challenging REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
98. What type of synergy allows companies to tap into profitable new markets using existing equipment
and knowledge, without the need or expense of developing totally new products?
a. Technological
b. Market
c. Resource
d. Cost
e. Management
ANS: A PTS: 1 DIF: Moderate REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
99. What is achieved when members of a management team having complementary rather than identical
skills resulting in increased productivity?
a. Shortsightedness
b. Management synergy
c. Cost synergy
d. Duplication
e. Strategic acceleration
ANS: B PTS: 1 DIF: Moderate REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
100. Globe Links Inc., a multinational conglomerate is pursuing expansion into South America. They have
recently hired Diego to head the project. Diego speaks English, Spanish, and Brazilian Portuguese
fluently, and has extensive experience in international management. What type of synergy is this move
likely to create?
a. Personnel synergy
b. Market synergy
c. Cost synergy
d. Management synergy
e. Technological synergy
ANS: D PTS: 1 DIF: Challenging REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
101. ____ are the two key variables in Porter's generic competitive strategies model.
a. Resources and markets
b. Primary markets and secondary markets
c. Time and cost
d. Cost and volume
e. Competitive advantage and competitive scope
ANS: E PTS: 1 DIF: Moderate REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
102. All of the following are included in Porter's generic competitive strategies except
a. cost leadership.
b. market domination.
c. differentiation.
d. cost focus.
e. focused differentiation.
ANS: B PTS: 1 DIF: Moderate REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
103. According to Porter , which of these is the ability to provide unique and superior value to the buyer in
terms of product quality, special features, or after-sales service?
a. Competitive scope
b. Differentiation
c. Market segmentation
d. Economies of scale
e. Cost leadership
ANS: B PTS: 1 DIF: Moderate REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
104. When Walmart competes globally on the basis of "everyday low prices," it relies on which of Porter's
generic strategies?
a. Differentiation
b. Economies of scale
c. Economies of scope
d. Cost leadership
e. Cost focus
ANS: D PTS: 1 DIF: Challenging REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
105. Managers pursuing the ____ strategy have an overriding concern for keeping costs and prices lower
than those of competitors.
a. differentiation
b. economies of scale
c. economies of scope
d. cost focus
e. cost leadership
ANS: E PTS: 1 DIF: Moderate REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
106. When Heather’s bakery competes on the basis of "freshness" and "taste" of the baked goods, it relies
on which of Porter's generic strategies?
a. Market segmentation
b. Economies of scale
c. Cost leadership
d. Differentiation
e. Cost focus
ANS: D PTS: 1 DIF: Challenging REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
107. If a public relations executive asked you to recommend one of Porter's generic competitive strategies
that would allow his company to create brand loyalty among clients, which of these would you
suggest?
a. Economies of scale
b. Differentiation
c. Cost focus
d. Focused differentiation
e. Market segmentation
ANS: B PTS: 1 DIF: Challenging REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
108. Math Wizards is striving to gain a competitive edge in a five-state area by keeping costs as low as
possible. It is adhering to which of Porter's generic competitive strategies?
a. Low cost
b. Market undercutting
c. Cost leadership
d. Focused differentiation
e. Cost focus
ANS: E PTS: 1 DIF: Challenging REF: p. 194
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
109. ____________ helps explain why consumers are willing to pay more for branded products such as
UnderArmour athletic gear, Apple iPhones, and Lexus motor vehicles.
a. Cost leadership strategy
b. Synergy
c. Cost focus
d. Differentiation
e. e-business
ANS: D PTS: 1 DIF: Moderate REF: p. 193
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
110. Research on Porter's model indicates a(n) ____ relationship between long-term earnings growth and a
good strategy/environment fit.
a. uncertain
b. inverse
c. neutral
d. negative
e. positive
ANS: E PTS: 1 DIF: Moderate REF: p. 195
OBJ: LO: 7-3 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
111. The Mayo clinic is an example of the _________ strategy that involves achieving a competitive edge
by delivering a superior product and/or service to a limited audience.
a. focused differentiation
b. cost focus
c. differentiation
d. cost leadership
e. economies of scale
ANS: A PTS: 1 DIF: Challenging REF: p. 194
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
112. According to the concept of business ecosystems, organizations need to be as good at ____ as they are
at competing if they are to succeed.
a. forecasting
b. dominating
c. cooperating
d. organizing
e. strategy
ANS: C PTS: 1 DIF: Moderate REF: p. 195
OBJ: LO: 7-4 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
113. When Apple allowed developers of iPhone and iPad apps to write programs for both Apple and
Android they demonstrated __________________.
a. social media strategies
b. strategic cooperation within a business ecosystem
c. no regard for branding and customer loyalty
d. a grand strategy
e. shortsighted forecasting
ANS: B PTS: 1 DIF: Challenging REF: p. 196
OBJ: LO: 7-4 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
115. Which of the following is a sources of competitive advantage for the commission-based Internet
business model?
a. Unlimited use
b. Metered services
c. Production efficiencies
d. Entertainment programming
e. Problem-solving transactions
ANS: E PTS: 1 DIF: Moderate REF: p. 197
OBJ: LO: 7-5 NAT: BUSPROG: Technology STA: DISC: Strategy
KEY: Bloom's: Comprehension
116. A(n) ____-based Internet business model adds value by providing free or low-cost content to
audiences that range from very broad to highly targeted.
a. production
b. fee-for-service
c. commission
d. advertising
e. mark-up
ANS: D PTS: 1 DIF: Moderate REF: p. 197
OBJ: LO: 7-5 NAT: BUSPROG: Technology STA: DISC: Strategy
KEY: Bloom's: Knowledge
118. Terrence is the founder of small Internet start-up specializing in entertainment programming. Terrence
would like to add value to the company by leveraging a strong brand name and providing high quality
information to specialized markets. Which Internet business model would you recommend?
a. Referral-based
b. Subscription-based
c. Commission-based
d. Advertising-based
e. Mark-up based
ANS: B PTS: 1 DIF: Challenging REF: p. 197
OBJ: LO: 7-5 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
119. Web sites need to satisfy all of these criteria except ____ when doing business at Internet speed.
a. free Internet service
b. high-quality layout
c. fast, responsive service
d. high-quality graphics
e. complete and up-to-date information
ANS: A PTS: 1 DIF: Moderate REF: p. 196
OBJ: LO: 7-5 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
120. ____ means that the Web site draws the same customer back again and again.
a. Hits
b. Clicks
c. Stickiness
d. Glue
e. Cannibalism
ANS: C PTS: 1 DIF: Moderate REF: pp. 196-197
OBJ: LO: 7-5 NAT: BUSPROG: Technology STA: DISC: Strategy
KEY: Bloom's: Comprehension
121. _______ is an excellent example of company that has been in business for nearly a century, yet they
have changed with the times and leveraged the internet to remain competitive.
a. Wal-Mart
b. Amazon.com
c. L.L. Bean
d. E-bay
e. Google
ANS: C PTS: 1 DIF: Moderate REF: p. 196
OBJ: LO: 7-5 NAT: BUSPROG: Technology STA: DISC: Strategy
KEY: Bloom's: Knowledge
122. _______ is an excellent example of a company that has made their money via an advertising-based
internet business model.
a. Walmart
b. Amazon.com
c. L.L. Bean
d. E-bay
e. Google
ANS: E PTS: 1 DIF: Moderate REF: pp. 196-197
OBJ: LO: 7-5 NAT: BUSPROG: Technology STA: DISC: Strategy
KEY: Bloom's: Knowledge
124. What distinguishes social media from first-generation Internet offerings is the advent of
_______________.
a. Microsoft
b. Google
c. user-generated content
d. graphical user interfaces (GUI)
e. HTML
ANS: C PTS: 1 DIF: Moderate REF: p. 198
OBJ: LO: 7-5 NAT: BUSPROG: Technology
STA: DISC: Information Technology KEY: Bloom's: Knowledge
125. Which of the following is not an example of a social media tool that managers should be aware of?
a. Facebook
b. LinkedIn
c. Excel
d. YouTube
e. Twitter
ANS: C PTS: 1 DIF: Moderate REF: pp. 197-198
OBJ: LO: 7-5 NAT: BUSPROG: Technology
STA: DISC: Information Technology KEY: Bloom's: Analysis
127. One of the four major steps in the strategic management process is
a. technological scanning.
b. strategic consensus.
c. strategy implementation.
d. strategic assessment.
e. human resource planning.
ANS: C PTS: 1 DIF: Moderate REF: p. 198
OBJ: LO: 7-6 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
128. What serves as the focal point for the entire planning process?
a. Product/service quality
b. A mission statement
c. The customer
d. A code of ethics
e. A performance appraisal system
ANS: B PTS: 1 DIF: Moderate REF: p. 201
OBJ: LO: 7-6 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
129. Which of these refers to a general explanation of how the organization's mission is to be
accomplished?
a. Niche
b. Mission statement
c. Grand strategy
d. Stakeholder audit
e. Capability profile
ANS: C PTS: 1 DIF: Moderate REF: p. 199
OBJ: LO: 7-6 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
132. Georgia is the owner of Blue Heron Cleaning. She wants to know how to tell if she is in the right
competitive niche (the market her business is uniquely qualified to pursue). What strategic
management tool should you recommend?
a. Strategic implementation
b. Scenario analysis
c. Equifinality
d. Trend analysis
e. SWOT analysis
ANS: E PTS: 1 DIF: Challenging REF: p. 199
OBJ: LO: 7-7 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
133. Companies today need to have all of the following key capabilities except __________.
a. Continuous cost reduction
b. Rapid production and delivery
c. Focused differentiation
d. Greater flexibility of operations
e. Rapid product development
ANS: C PTS: 1 DIF: Moderate REF: p. 200
OBJ: LO: 7-7 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
134. ____ refers to rethinking and radically redesigning the entire business cycle.
a. Cost reduction
b. Reengineering
c. SWOT analysis
d. Trend analyzing
e. Company profiling
ANS: B PTS: 1 DIF: Easy REF: p. 201
OBJ: LO: 7-7 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
136. Roger is the production director at a computer manufacturer. He would like the company to implement
cross-functional teams that can develop a whole new production process 3/4 one that eliminates
time-wasting mistakes from ever occurring. What process would you recommend to Roger?
a. Grand strategy formulation
b. Situational analysis
c. Capability profile
d. Reengineering
e. Total quality management
ANS: D PTS: 1 DIF: Challenging REF: p. 201
OBJ: LO: 7-7 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
137. Research shows that middle managers resist or derail strategies for what reason?
a. Protect co-workers
b. Shortsightedness
c. Lack of trust in top management
d. Protect their self-interests
e. Inability to think strategically
ANS: D PTS: 1 DIF: Moderate REF: p. 202
OBJ: LO: 7-7 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
138. Predictions, projections, or estimates of events or conditions in the environment in which the
organization operates refers to
a. forecasts.
b. company profiles.
c. trend analysis.
d. SWOT analysis.
e. reengineering.
ANS: A PTS: 1 DIF: Easy REF: p. 203
OBJ: LO: 7-8 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
139. The three types of forecasts include event outcome forecasts, time series forecasts, and
a. format series forecasts.
b. valuable worth forecasts.
c. time scale forecasts.
d. event scope forecasts.
e. event timing forecasts.
ANS: E PTS: 1 DIF: Moderate REF: p. 204
OBJ: LO: 7-8 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
140. If Jaylow manufacturing wanted to predict the outcome of a highly probable future event such as the
impact an impending strike will have on production they would use ________________forecast.
a. Event timing
b. Time series
c. Market
d. Event outcome
e. Economic
ANS: D PTS: 1 DIF: Challenging REF: p. 204
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
141. A(n) ____ forecast would help J&T Mutual predict the monthly prime interest rate for the next two
years.
a. event outcome
b. econometric
c. event timing
d. time series
e. heuristic
ANS: D PTS: 1 DIF: Challenging REF: p. 204
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
142. What kind of forecast would help Sky High Airlines estimate when the industry will engage in a price
war?
a. Market
b. Time series
c. Event timing
d. Heuristic
e. Event outcome
ANS: C PTS: 1 DIF: Challenging REF: p. 204
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
143. What type of forecast would help you estimate the high temperature in Phoenix, AZ on July 4, 2013?
a. Event outcome
b. Time series
c. Market
d. Event timing
e. Econometrics
ANS: B PTS: 1 DIF: Challenging REF: p. 204
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
145. Laura, a lab tech at the local community college, would like to know how much her retirement account
will be worth five years from today. This refers to what kind of forecasting?
a. Time series
b. Event timing
c. Format series
d. Event outcome
e. Net worth
ANS: A PTS: 1 DIF: Challenging REF: p. 204
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
146. Which of the following statements about scenario analysis is not true?
a. It involves multiple forecasts
b. There are longitudinal and cross-sectional scenarios
c. Longitudinal scenarios are the most common
d. It was the brainchild of futurist Herman Kahn
e. Scenario writing is a highly qualitative procedure
ANS: C PTS: 1 DIF: Moderate REF: p. 205
OBJ: LO: 7-8 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Analysis
148. Valerie is a strategist at Health One Credit Union, and she wants to know how events would unfold if
the company merged with another credit union. Which type of scenario analysis should you
recommend?
a. Progressive
b. Evolutionary
c. Exponential
d. Longitudinal
e. Economic
ANS: D PTS: 1 DIF: Challenging REF: p. 205
OBJ: LO: 7-8 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
149. What type of analysis has been called "no surprise" strategic planning?
a. Rational
b. Trend
c. Market
d. Scenario
e. Economic
ANS: D PTS: 1 DIF: Moderate REF: p. 205
OBJ: LO: 7-8 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Comprehension
151. ____ is a forecasting technique based on the assumption that the future will be an extension of present
and past tendencies.
a. Synergy
b. Scenario analysis
c. Trend analysis
d. Canned surveys
e. Informed judgment
ANS: C PTS: 1 DIF: Easy REF: p. 206
OBJ: LO: 7-8 NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Knowledge
153. Refer to Modern Swimwear Inc. In a farsighted organization, Carlos should view labor as
___________.
a. a commodity
b. a valuable human resource
c. scapegoats
d. dispensable
e. focused on day-to-day
ANS: B PTS: 1 DIF: Challenging REF: p. 189
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
154. Refer to Modern Swimwear Inc. If Tim wants to encourage experimentation and risk-taking among his
employees, which of these strategy-making modes should he encourage?
a. Symbolic
b. Command
c. Generative
d. Transactive
e. Rational
ANS: C PTS: 1 DIF: Challenging REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
155. Refer to Modern Swimwear Inc. If Tim decides to go with a transactive mode, the role of top
management should be ____.
a. commander
b. entrepreneur
c. soldier
d. facilitator
e. coach
ANS: D PTS: 1 DIF: Challenging REF: p. 190
OBJ: LO: 7-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
157. Refer to Home Designs, Inc. When Home Designs adds windows and roof-related work and
installation to the door business, it can best be described as which type of synergy?
a. Procedural
b. Rational
c. Technological
d. Market
e. Management
ANS: D PTS: 1 DIF: Challenging REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
158. Refer to Home Designs, Inc. By building the second manufacturing facility on the same plot of land,
Home Designs takes advantage of ____ synergy.
a. cost
b. rational
c. technological
d. market
e. management
ANS: A PTS: 1 DIF: Challenging REF: p. 192
OBJ: LO: 7-2 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
159. Refer to Home Designs, Inc. If Home Designs markets its products as highly reliable and backed by a
unique service guarantee in a two-state region, it is adopting which of Porter's generic strategies?
a. Differentiation
b. Cost leadership
c. Cost focus
d. Focused differentiation
e. Rational
ANS: D PTS: 1 DIF: Challenging REF: p. 194
OBJ: LO: 7-3 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
160. Refer to Home Designs, Inc. Sherice should know that although she is a relatively small company she
still needs to have a __________strategy.
a. subscription based
b. social media
c. clicks-n-sticks
d. cost leadership
e. stopgap hiring
ANS: B PTS: 1 DIF: Challenging REF: p. 198
OBJ: LO: 7-5 NAT: BUSPROG: Reflective Thinking STA: DISC: Strategy
KEY: Bloom's: Application
ESSAY
161. Define the different kinds of synergies that can emerge in organizations and provide an example of
each.
ANS:
Market synergy occurs when one product or service fortifies the sales of one or more other products or
services. Cost synergy occurs when two or more products can be designed by the same engineers,
produced in the same facilities, distributed through the same channels, or sold by the same salespeople,
thereby lowering costs. Technological synergy involves transferring technology from one application
to another, thus opening up new markets. Management synergy occurs when a management team is
more productive because its members have complementary rather than identical skills.
Examples will vary.
162. You are a member of your company's strategic management taskforce and you have been assigned to
prepare a SWOT analysis. Explain what a SWOT analysis and how it relates to the strategic
management process. Select a company that you are familiar with and complete a brief SWOT
analysis.
ANS:
SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. A SWOT analysis is conducted
as part of the formulation of a grand strategy. More specifically, it is part of a situational analysis
used to match organizational strengths and weaknesses with environmental opportunities and threats to
determine the right niche. The challenge is to find a match between opportunities that are still
unfolding and resources that are still being acquired. Managers need to be careful to not view all
threats as negatives, with a little creativity it may in fact be an opportunity.
Students’ SWOT analysis will vary by company. As an alternative, you may offer to let the students
conduct a personal SWOT analysis on themselves and their career opportunities instead of using a
company.
SHORT ANSWER
163. Why is it important for today's managers to think in terms of strategic management instead of simply
in terms of strategic planning?
ANS:
Strategic planning is just one part of the overall strategic management process that encompasses
strategic planning, implementation, and control. Those who focus solely on formulating strategic plans
will tend to be weak on actually turning those plans into action and taking corrective action when
needed.
164. Which of the three basic types of forecasts 3/4 event outcome, event timing, and time series 3/4 would
be appropriate for estimating the price your main competitor will charge for its key product one year
from now?
ANS:
A time series forecast would be appropriate, because it would rely on the competitor's past pricing
history to project future prices. For example, if your competitor has raised the price of its product an
average of 5 percent per year, for the last three years, another 5 percent price hike is likely.
165. What is the proper sequence of steps in the four-step strategic management process?
ANS:
(1) Formulation of a grand strategy; (2) formulation of strategic plans; (3) implementation of strategic
plans; and (4) strategic control.
166. You are a management consultant, and a soft drink company executive has asked which of Porter's
generic competitive strategies would be appropriate for establishing a new colorless cola drink
nationwide. Which strategy would you recommend? Why?
ANS:
A differentiation strategy would be appropriate, via a national advertising campaign, to establish the
unique qualities of the new brand in the mind of the public. Since a nationwide market is very broad, a
focused differentiation strategy would be too limited.
167. How does the ecosystem concept apply to business? What is its major contribution to modern strategic
thinking?
ANS:
A business ecosystem is an economic community of organizations and all their stakeholders, including
suppliers and customers. Managers need to think of themselves as part of organisms participating in an
ecosystem. Major contribution: Organizations need to be as good at cooperating as they are at
competing if they are to succeed.
PTS: 1 DIF: Challenging REF: p. 195 OBJ: LO: 7-4
NAT: BUSPROG: Analytic STA: DISC: Strategy
KEY: Bloom's: Synthesis
168. Describe how social media is impacting business managers advertisers today.
ANS:
Social media tools (considered second-generation web tools) such as Facebook, LinkedIn, Twitter, and
YouTube are creating new opportunities but also present potential threats. Companies need to use a
“soft sell” approach to reduce the perception of over-commercializing media on web pages with
user-generated content. Businesses of all sizes need to regularly monitor social media and quickly
respond if postings may damage the company’s reputation or brand.
P L U R A A L I B I.
T H E W E D D I N G S.
Stukeley del.
83·2d. Celtic Temples
Biscaw wn in Cornwal