Total Result 10 Analyst No. NAME Batch PROM_DISTRICT PROM_ZONE PROM_REGN_CODE Analyst 3 Bautista, Paul Alvir C. SL2 LZN CVE TMS Bautista, Paul Alvir C. SL2 LZN CVE IMU Bautista, Paul Alvir C. SL2 LZN CAB SJN Bautista, Paul Alvir C. SL2 LZN CVE NAC Bautista, Paul Alvir C. SL2 VMN BCD EML Bautista, Paul Alvir C. SL2 VMN CDO PCB Bautista, Paul Alvir C. SL2 VMN CEB MNN Bautista, Paul Alvir C. SL2 VMN CDO BTN Bautista, Paul Alvir C. SL2 VMN CEB LPC Bautista, Paul Alvir C. SL2 VMN CEB CEB Agent name THREAD NUMBER Number Priority Reported Date Work Group Employee SLM EFC-010050588 41365218 5 10/5/2021 9:44 HOME-FLM SLM EFC-010050606 41365331 9 10/5/2021 9:47 HOME-FLM SLM EFC-010050614 41365404 5 10/5/2021 9:49 HOME-FLM SLM EFC-010050634 41365584 5 10/5/2021 9:57 HOME-FLM SLM EFC-010050547 41364983 5 10/5/2021 9:36 HOME-FLM SLM EFC-010050573 41365148 5 10/5/2021 9:41 HOME-FLM SLM EFC-010050585 41365197 5 10/5/2021 9:43 HOME-FLM SLM EFC-010050598 41365278 9 10/5/2021 9:46 HOME-FLM SLM EFC-010050618 41365439 5 10/5/2021 9:51 HOME-FLM SLM EFC-010050633 41365581 5 10/5/2021 9:57 HOME-FLM Customer Name Customer Type Circuit Name Status Fault Type Outage Time PLDT SME SOUTH LUZON Open RBG-CRT 0:58 PLDT SME SOUTH LUZON Open RBG-CRT 0:55 PLDT SME SOUTH LUZON Acknowledged RBG-CRT 0:52 PLDT SME SOUTH LUZON Open RBG-CRT 0:45 UNKNOWN OTHERS Acknowledged RBG-CRT 0:06 UNKNOWN OTHERS Open RBG-CRT 0:01 PLDT SME SOUTH LUZON Acknowledged RBG-CRT 0:59 PLDT SME SOUTH LUZON Open RBG-CRT 0:56 PLDT SME SOUTH LUZON Acknowledged RBG-CRT 0:51 PLDT SME SOUTH LUZON Open RBG-CRT 0:46 Description Cause Impact Relation Entered By NO DIAL TONE / CBR 09471776819 101 LUBIGAN, SYBIL KIM ARLU MONTANO DEFECTIVE MESH / SUPER SLOW INT 0949-774-2837 100 CELESTE, GEESHELLE MATRIANO ndt - nic / cbr 09177189866 / asap // 100 ANG, MARK JOSEPH D NO INTERNET CONNECTIO 09126066132 500 ISIDRO, VICKY L. UNRESOLVED TROUBLE NDT INTERMITTENT CONN SINCE SEP 10027 LEEPING, KATE JOPCO NDT & NIC - RED LOS 100 ANDRADA, JOY F. SOLVED FT# 41266343 / NDT AND NIC FOR RELOCATION TO NEAREST 100 NAP BONIEL, APRIL JEAN SLOW INTERNET CONNECTION 501 TOLITOL, NENITA T.. NIC 500 ALPUERTO, CHIYO B NDT NIC | LOS BLINKING RED 100 YAMOMO, TRISHA LEANNE MONDARTE Entered Work Group Reassigned By Reassigned Work Group STATUS HOME CARE HOME-FLM TOK HOME CARE DISPATCHED HOME CARE HOME-FLM TOK HOME CARE DISPATCHED HOME CARE DISPATCHED HOME CARE ANDRADA, JOY F. HOME CARE BONIEL, APRIL JEAN HOME CARE HOME CARE HOME CARE YAMOMO, TRISHA LEANNE MONDARTE REMARKS (FREE FORM) TEST OK:0464136533/TMSFEOL001_12/4/33/0/BW141H/FHTT9569B288/MMTE MSBR OK/INAP-1 0464384840/IMUFEOL006_2/7/4/0/BW_141H/FHTT9569B288/MMTE MSBR/INAP-1 TEST OK 0448031118/SJNFEOL001/1/7/26/0/BW_141H/RX-22.21/VOICE STATUS:IDLE/DATA W/ IP 0464305006/FHTT95E96FE8/NACFEOL001_11/5/35/0/BW_141H/LINK LOSS/LAST MILE 0344455619/SLXFEOL001_2/7/26/0/BW_300H/FHTT9167FF58/RX-22.67/INTERMITTENT VOICE AND DATA CONNECTION/FOR E AND DATA CONNECTION/FOR ACTUAL CHECKING/LAST MILE-INSIDE HOME-FLM TOK RESOLVED DISPATCHED REQUEUED ESCALATED PART OF AN OUTAGE