Adis Duranovic

Subject: Urgent: Suspected Identity Theft

Hi [Phone Company Name] Team,

I hope this message finds you well. I'm reaching out to address an urgent matter that has recently
come to my attention.

According to an email I received, there is an outstanding amount of €628 for calls from an unknown
number. At the same time, I've been sent an invoice from a music website I'm not familiar with.I
suspect a potential case of identity theft. To clarify, I did not initiate the mentioned calls or
transactions. I am currently in the process of reporting this to the relevant authorities due to the
possibility of a security breach.

In terms of addressing this issue, I plan to take all necessary steps to safeguard my identity, including
reporting the matter to the authorities and closely monitoring my accounts.

I would like to suggest a thorough review of your security protocols to mitigate the risk of similar
incidents in the future. Preserving the confidentiality of customer information is paramount in
maintaining trust. Your prompt attention to this matter is highly appreciated. Any assistance you can
provide in resolving this situation would be invaluable. I understand the importance of ensuring the
integrity of your services and appreciate your cooperation.

Best regards,

Adis Duranovic