Complain Details

Complaint Type of
Date Product Variant Sub variant SKU PKD UBD Batch No.
ID complaint

24/05/2023 SCPL-01 Ice Cream Candy Almond chocobar 60 ml 3/5/2023 2/5/2024 4DT26-RC-B Labelling

1/6/2023 SCPL-02 Ice Cream Candy Almond chocobar 60 ml NA NA NA Melting quality

14/08/2023 SCPL-03 Ice Cream Candy Masti Chowpatty 60 ml 19/07/2023 18/07/2024 2DT38-SV-B Sensory
21/08/2023 SCPL-04 Ice Cream Candy Kachi keri 45ml 25/05/2023 24/05/2024 2DT37-MM-B Foreign body
21/08/2023 SCPL-05 Ice Cream Candy Masti Chowpatty 60 ml 17/07/2023 16/07/2024 2DT36-SV-N Sensory

8/10/2023 SCPL-06 Ice Cream Cone Butter caramel cone 90 ml 23/09/2023 22/09/2024 10DT20-VV-P Less Quantity

8/10/2023 SCPL-07 Ice Cream Cone Butter caramel cone 90 ml 4/9/2023 3/9/2024 10DT20-VV-P Less Quantity

8/10/2023 SCPL-08 Ice Cream Cone Butter caramel cone 90 ml 4/9/2023 3/9/2024 10DT18-VV-P Less Quantity

8/10/2023 SCPL-09 Ice Cream Cone Butter caramel cone 90 ml 4/9/2023 3/9/2024 10DT20-VV-P Less Quantity

13/10/2023 SCPL-10 FLAVOURED Milk FLAVOURED Milk Kulfi Flavour 200 ml 7/9/2023 6/3/2024 KU-03-24823-S-H Spoilage

26/10/2023 SCPL-11 Ice Cream Candy kadai kulfi 50 ml 15/09/2023 14/09/24 1D23-SD-B Melting quality

30/10/2023 SCPL-12 FLAVOURED Milk FLAVOURED Milk Kulfi Flavour 200 ml 27/09/2023 26/03/2024 KU-01-26023 Spoilage

30/10/2023 SCPL-13 Ice Cream Cone butter caramel 90 ml 17/09/2023 16/09/2024 10DT23-VV-P Less Quantity

30/10/2023 SCPL-14 Ice Cream Cone butter caramel 90 ml 25/09/2023 24/09/2024 10NT19-PP-J Less Quantity

30/10/2023 SCPL-15 Ice Cream Cone butter caramel 90 ml 11/9/2023 10/9/2024 10DT19-VV-P Less Quantity
19/11/2023 SCPL-16 Ice Cream Candy mawa malai 45 ml 2/11/2023 1/11/2024 4DT33-AC-B Less Quantity
23/11/2023 SCPL-17 Ice Cream Candy mawa malai 45 ml NA NA 4DT33-AC-B Less Quantity
6/12/2023 SCPL-18 FLAVOURED Milk - Kesar flavour 200 ml 28/11/2023 27/05/2024 Ke-02-31523-S-K Sensory
12/1/2024 SCPL-19 spices - Turmaric powder NA NA NA NA Product Quality

29/01/2024 SCPL-20 Ice Cream cup vanila 55 ml 8/10/2023 07/10/20024 1DT2KM-G Sensory

29/01/2024 SCPL-21 namkeen sev ratlami 55 g 25/10/2023 24/01/2024 5DDA5 Product Quality

13/02/2024 SCPL-22 Ice Cream Candy anjeer 60ml NA NA NA Foreign body

13/02/2025 SCPL-23 Ice Cream Candy bombay chowpati 60ml NA NA NA Foreign body
11/3/2024 SCPL-24 butter milk - sour 400ml 9/3/2024 12/3/2024 B-1 Sensory

26/03/2024 SCPL-25 Ice Cream Candy kadai 50 ml 27/10/2024 26/10/2025 2DT31-F11-N-1 Foreign body

26/03/2024 SCPL-26 Ice Cream Candy crunchy stick(J'adore) 70 ml 20/02/2024 19/02/2025 4D24-SV-B Less Quantity

29/03/2024 SCPL-27 Ice Cream Candy anjeer kulfi 60 ml 23/03/2024 22/03/2025 2DT5-PM-B Melting quality

3/4/2024 SCPL-28 milk shake - mango 1 kg 22/03/2024 26/03/2025 KMP 1 Sensory

07/04/224 SCPL-29 Ice Cream Candy mawa malai 45 ml 30/03/2024 29/03/2025 2DT27-MM-N Melting quality
9/4/2024 SCPL-30 shrikhand - - 500 g NA NA NA Packing quality

9/4/2024 SCPL-31 Ice Cream Candy kids chocobar 25 ml NA NA NA Packing quality

10/4/2024 SCPL-32 Ice Cream Noveltie Tripple Sundae 120 ml NA NA NA Foreign body
11/4/2024 SCPL-33 Ice Cream Candy mawa malai 45 ml 2/4/2024 1/4/2025 2NT27-RK-M Less Quantity
12/4/2024 SCPL-34 Ice Cream cone butter scotch 80 ml 2/4/2024 1/4/2025 9DT15 -RK-P Less Quantity
16/04/2024 SCPL-35 Ice Cream Cone butter caramel 90 ml 1/4/2024 31/03/2025 10DT20-SP-P Sensory
17/04/2024 SCPL-36 Ice Cream pack rajbhog 700 ml 30/01/2024 29/01/2025 1DT1-KM-G Sensory
17/04/2024 SCPL-37 Ice Cream Candy punjabi 50 ml 6/3/2024 5/3/2025 2NT28-RK-M Sensory
23/04/2024 SCPL-38 shrikhand - mix fruit 1 kg 22/04/24 21/07/2024 BS 3 Packing quality

23/04/2024 SCPL-39 Ice Cream Candy kids chocobar 25 ml 5/4/2024 4/4/2025 1DT37-MM-B Melting quality
23/04/2024 SCPL-40 Ice Cream Candy mawa malai 45 ml 9/4/2024 8/4/2025 2NT27-RK-M Melting quality
23/04/2024 SCPL-41 Ice Cream Candy traditional kulfi 60 ml 4/1/2024 3/1/2025 2NT9-RK-K Melting quality
23/04/204 SCPL-42 Ice Cream Cone Butter caramel cone 90 ml 19/04/2024 18/04/2025 10NT22-SK-1 Less Quantity
24/04/2024 SCPL-43 Ice Cream Cone Butter caramel cone 90 ml 7/4/2024 6/4/2025 10DT22-SP-P Less Quantity

24/04/2025 SCPL-44 Ice Cream Cone dream magic cone 110 ml 22/03/2024 21/03/2025 8DT15-ND-P Less Quantity

24/04/2024 SCPL-45 Ice Cream cone Butter caramel cone 90 ml 15/04/24 14/04/2025 10NT22-SK-1 Less Quantity

24/04/24 SCPL-46 Ice Cream cup mawa badam 80 ml 23/04/2024 22/04/2025 5NT18-NG-C Less Quantity

26/04/2024 SCPL-47 Ice Cream Candy junior chocobar 35 ml 7/4/2024 6/4/2025 6NT29-RK-M Less Quantity
27/04/2024 SCPL-48 Ice Cream Candy Anjeer kulfi 60ml NA NA NA Foreign body
27/04/2024 SCPL-49 Ice Cream cup natural custard apple 80 ml 14/04/2024 13/04/2025 4NT5-AP-C Foreign body
29/04/2024 SCPL-50 Ice Cream Candy mango dolly 50 ml 24/04/2024 23/04/2025 4DT31-R-C-B Melting quality
 Complain Details
customer/
Distributor
Consumer Purchased Assign
Details of complaint Place Locality Name RCA CAPA Status
Name and from ed To
contact
Choco crunch sticker(label)
Stickering before packing
observed an 2 pack of almond NA NA NA NA NA stickering after tapping 1
of box
chocobar
Training of Manpower
Man power problem &
melted candy NA NA NA NA NA & pcs per box 1
CBX space issue
decrease
The candy taste turned out to be Shree Nathji Blue color has been
bitter.
Asarva Customer NA NA
Dairy
labor awareness
added to brine water
1
plastic coming out inside candy Pune Customer NA NA Pantengi dairy Technical problem NA 1
Blue color has been
Taste Different Baramulla Customer NA NA Three star labor awareness
added to brine water
1

Not proper ice cream filling and Technical problem & labor
saw moisture on cone
Jasdan Customer NA Pitrukrupa pan jilmil agency
awareness
NA 1

Not proper ice cream filling and Technical problem & labor
saw moisture on cone
Jasdan Customer NA khodal pan jilmil agency
awareness
NA 1
Not proper ice cream filling and Technical problem & labor
saw moisture on cone
Jasdan Customer NA Harbhole store jilmil agency
awareness
NA 1
Not proper ice cream filling and shiv general Technical problem & labor
saw moisture on cone
Jasdan Customer NA
store
jilmil agency
awareness
NA 1
Keval Pramukh bottle leakage in
Milk Has Spoiled Mandvi Customer NA
Enterprise enterprise transportation
NA 1

cand was melted and stick with Mahadev ice

raper
sihor customer NA
cream
viral pandya Temprature problem NA 1

Jay shreenath bottle leakage in

Milk Has Spoiled Ahemdabad Customer Nikol R.R Parlour
Agency transportation
NA 1
Not proper ice cream filling and s.s.umiya Nileshbhai
saw moisture on cone
Gandhinagar Customer NA
corparation patel
Machine problem NA 1
Not proper ice cream filling and s.s.umiya Nileshbhai
saw moisture on cone
Gandhinagar Customer NA
corparation patel
Machine problem NA 1
Not proper ice cream filling and s.s.umiya Nileshbhai
saw moisture on cone
Gandhinagar Customer NA
corparation patel
Machine problem NA 1
found on small shape Lamba bandar Customer NA navarang pan rameshbhai technical problem NA 1
bharatbhai
found on small shape Lamba bandar Customer NA Ravi randal pan
soniya
technical problem NA 1
taste not found good Navsari Customer NA krishna tea alpeshbhai NA NA 1
found coriander -cumeen powder
in turmaric powder pack
Satalasana Customer NA patidar trading NA labor awarees NA 1
shree sonal
sour test Junagadh Customer NA
krupa pison
jay panchani temprature problem NA 1
moksh
without nitrogen packet Baroda Customer NA
enterprise
dushyantbhai machine problem NA 1
bharat
found insect Dhuley Customer NA
enterprise
NA labor awarees NA 1
 found spoon Mumbai Customer NA stash marketing NA labor awarees NA 1
sahjadand maheshbhai
found smell Rajkot Customer NA
industries desai
temprature problem NA 1
meera medical
found insect Mumbai Customer NA
& general store
NA labor awarees NA 1
jay ambe chill
1 pc.less box Rajkot Customer NA
point
dilipbhai labor awarees NA 1
sadguru
melted candy Parad Customer NA
bevrages
ishar patel temprature problem NA 1
sidhivinayak
not good smell and taste Ahemdabad Customer NA
soda soap
vinod prajpati temprature problem NA 1
melted candy Amreli Customer NA radhe pan rajubhai temprature problem NA 1
because of big size of box Ghanshyam
container broken
Nadiad Customer NA NA
agency
NA NA 1
Ghanshyam
tap was removed by box Nadiad Customer NA NA
agency
NA NA 1
sahara
found hair Derol vagara Customer NA NA
enterprice
NA NA 1
found half candy in 26pcs. Jasdan Customer NA jeel meal chirag vekariya technical problem NA 1
half ice cream found on cone Aurangabad Customer NA adity distributor amil jadav technical problem NA 1
found not good texture Ajarangpur Customer NA madhuli pan firoz bhai technical problem NA 1
arjunsingh
found bad smell Nadiad Customer NA NA
jadeja
technical problem NA 1
found bitter taste Nadiad Customer NA NA varshaben sah NA NA 1
prakashbhadh
container breakage Garidhar Customer NA sheetal agency
orajiya
NA NA 1
not proper shape and melted jay ambey
candy
Arvalee Customer NA
kirana
kiran kumar NA NA 1
melted candy Surat Customer NA jay hanuman vikarambhai NA NA 1
abdul latif bharat
melted candy Dhuley Customer NA
shaikhar enterprices
NA NA 1
found less pcs. In box Ankleshawar Customer NA yogi ice cream bhautik bhai NA NA 1
not found proper ice cream in patidar
cone
Banashkatha Customer NA
enterprice
Kishan agro NA NA 1
not found proper ice cream in patidar
cone
Banashkatha Customer NA
enterprice
Kishan agro NA NA 1
not found proper ice cream in ghanshyambha
cone
Banashkatha Customer NA balaji agency
i
NA NA 1
akshar sales
1 box was missing in carret Anand Customer NA
ageancy
ankur patel NA NA 1
found some half or 1.5 pcs. In
wraper
Adiipur Customer NA akshar provison kirtibhai NA NA 1
found hair Jammu Customer NA NA NA NA 1
found insect Mumbai Customer NA NA ratnakar bhai NA NA 1
bharat
melted candy Dhuley Customer NA
enterprice
abdul latif NA NA 1
remarks