Abstract

This study explore the implementation of Quality Management Systems (QMS)

within the Schools Division Offices (SDOs) of the Department of Education (DepEd) in
the SOCCSKSARGEN region, examining its relationship on client satisfaction,
employee morale, and overall performance. Through the utilization of survey
questionnaires and secondary data analysis, the research assesses the adherence to
QMS principles, SDO performance across educational metrics, levels of client
satisfaction, and employee morale. The findings demonstrate a strong commitment to
QMS principles within the SDO, characterized by a focus on customer needs,
transparent leadership, employee involvement, systematic procedures, and ongoing
improvement efforts. Moreover, evidence highlights the utilization of data-driven
decision-making and effective relationship management as organizational strengths,
showcasing the comprehensive integration of QMS into the operational structure.
Recommendations for further improvement include the establishment of robust
monitoring mechanisms, training initiatives, platforms for knowledge exchange, and
recognition programs. Additionally, strategies to enhance client satisfaction, employee
morale, and educational outcomes are proposed, emphasizing the importance of
technology integration, collaboration, and communication. The study advocates for
continuous research to longitudinally evaluate the impact of QMS, analyze comparative
data, solicit stakeholder input, and explore diverse aspects of educational service
delivery. Ultimately, these insights aim to steer DepEd SOCCSKSARGEN towards
organizational excellence, equity, and efficacy in the education sector.