SM Supermalls

Operations Kit
F&B Tenants

TABLE OF CONTENTS

Section Title Page No.

A Pre-Operation Requirements 1
B Operations 3
B.1 Shop Operations 3
B.2 Employees 5
B.3 General Services 6
B.4 Physical Requirements 8
B.5 Safety 9
B.6 Sanitation 10
B.7 Prohibitions 10
B.8 Merchandise, Machineries, Furniture and Equipment Movement 11
C Advertising 11
D Accounting 12
D.1 BIR Tenant Registration Profile 12
D.2 Sales Reporting (For Non-Fixed Rent Tenants) 13
D.3 Computation of Gross Sales 13
D.4 Promotional Activities and Loyalty / Discount Cards 13
D.5 Payment Guidelines 14
D.6 One POS Terminal Policy 16
D.7 Guidelines in case of POS Breakdown / Network Breakdown 16
D.8 Audit Requirements for Non-Fixed Tenants 16
E Egress Procedures / Turn-Over of Leased Premises 17
E.1 Disconnection of Utilities 17
E.2 Egress from Leased Premises 17
E.3 Release of Security Deposit and Other Deposits 18
E.4 Deviations 18
F Gifts, Tokens, and Compensation 18
G Miscellaneous Provisions 18
H Annexes 19