OPERATIONS MANAGEMENT

Work Theme for Home 2024 (second sem.)

Filled out by a team of 2 students (only one student upload the filled-out the doc)
Use this format/ template, do not add comments at the end, explain very briefly!

Students: name 1 surname1, name 2 surname2, name 3 surname3

Exercise context:
You are the new Operations Manager in existing organisations and should define the plan for the next 5 years,
considering the following main elements that need to be identified and defined.
Elements requested:

Each team choose an organisation, indicates the name:

Indicate activity domain of organisation:

1. What functions (department) should participate in operations activity:

1.

2.

3.

2. Describe at least 2 COMPETITIVE ADVANTAGES identified in an organization

1.

2.

3.

3. Identify the END-TO-END PROCESS and list the departments that be crossed by it.
- Name of the end-to-end process:

- Departments:

4. Identify at least 4 operations processes from point 3 and list them (short explanation for every process)
1.

2.

4.

4.

5. In order to understand better the company, identify the 4 characteristics of the processes (VOLUME,
VARIETY, VARIATION, and VISIBILITY) of the end-to-end process identified already, and analyse (state of
the art and your vision for the future) and short explain of decision. What is the proposal for improvement
from this point of view?
Volume: Variation:
1. 1.
2. 2.
3 3
Variety: Visibility:
1. 1.
2. 2.
3 3
6. By selecting one from the TOP-DOWN perspective/ BOTTOM-UP perspective/ RESOURCE perspective/
MARKET perspective, set the strategy, list it and one proposition for explanation.

7. For improving one of the product identify the following elements:

Choose the product, and describe the CONCEPT, PACKAGE and PROCESS to have a good design of it. (using
terms from the course)
Name of product:

- the concept of good design:

- package of good design:

- set of processes:

Please use this template, just fill out it.

Max. 1,5 pages (Font 11)