1.

Discourse
Category: Forum/Discussion Platform Description: Discourse is a powerful, open-source
discussion platform. It provides a space for community members to discuss topics, ask
questions, and share ideas in an organized manner. Organizational Needs Addressed:

 Communication: Facilitates structured and threaded discussions.

 Engagement: Encourages participation through likes, badges, and notifications.
 Knowledge Sharing: Acts as a repository for community knowledge and frequently asked
questions.
2. Mattermost
Category: Team Collaboration/Chat Description: Mattermost is an open-source messaging
platform designed for team collaboration, similar to Slack. It offers real-time chat, file sharing,
and integrations with other tools. Organizational Needs Addressed:

 Real-time Communication: Enables instant messaging and direct communication among

community members.
 Collaboration: Supports project discussions, coordination, and quick problem resolution.
 Integration: Integrates with other tools and workflows to streamline processes.
3. Mautic
Category: Marketing Automation Description: Mautic is an open-source marketing automation
tool that helps manage email campaigns, social media engagement, and lead generation.
Organizational Needs Addressed:

 Engagement: Automates communication with community members through targeted

email campaigns.
 Analytics: Provides insights into user engagement and interaction with content.
 Personalization: Customizes communication based on user behavior and preferences.
4. LimeSurvey
Category: Survey/Feedback Collection Description: LimeSurvey is an open-source survey tool
that allows organizations to create and manage surveys to collect feedback from their
community. Organizational Needs Addressed:

 Feedback Collection: Gathers valuable input from community members through surveys.
 Data Analysis: Analyzes survey results to understand community needs and
preferences.
 Decision Making: Informs organizational decisions based on community feedback.
5. WordPress
Category: Content Management System (CMS) Description: WordPress is a widely-used open-
source CMS that allows organizations to create and manage websites and blogs. Organizational
Needs Addressed:

 Content Dissemination: Publishes news, updates, and resources for the community.
 Engagement: Supports comments and discussions on published content.
 Customization: Offers a wide range of plugins and themes to tailor the website to
specific needs.
6. Nextcloud
Category: File Sharing and Collaboration Description: Nextcloud is an open-source file
synchronization and sharing platform that provides a secure way to store, share, and
collaborate on documents. Organizational Needs Addressed:

 Collaboration: Enables community members to work together on documents and

projects.
 Security: Ensures that shared information is protected and access-controlled.
 Accessibility: Allows easy access to files from any device, improving productivity.
7. Jitsi
Category: Video Conferencing Description: Jitsi is an open-source video conferencing tool that
offers secure and scalable video meetings. Organizational Needs Addressed:

 Communication: Facilitates virtual meetings, webinars, and community events.

 Engagement: Provides a platform for face-to-face interaction and collaboration.
 Accessibility: Offers an easy-to-use interface that does not require account creation for
participants.
8. CiviCRM
Category: Constituent Relationship Management (CRM) Description: CiviCRM is an open-
source CRM specifically designed for non-profits, NGOs, and civic organizations. It helps
manage relationships, fundraising, events, and communications. Organizational Needs
Addressed:

 Relationship Management: Tracks interactions and relationships with community

members.
 Event Management: Organizes and manages community events and activities.
 Fundraising: Supports donation tracking and fundraising campaigns.
9. Odoo
Category: Business Management Software Description: Odoo is an open-source suite of
business applications that includes CRM, billing, accounting, manufacturing, warehouse, project
management, and inventory management. Organizational Needs Addressed:

 Integration: Provides a comprehensive suite of tools that integrate various aspects of

community management.
 Efficiency: Streamlines operations and workflows within the organization.
 Customization: Offers modular applications to tailor solutions to specific organizational
needs.
10. Rocket.Chat
Category: Communication Platform Description: Rocket.Chat is an open-source communication
platform similar to Mattermost, providing real-time chat, video, and voice communication.
Organizational Needs Addressed:

 Communication: Facilitates seamless communication within the community.

 Collaboration: Encourages collaborative work and discussion.
 Customization: Allows for extensive customization to fit the specific needs of the
organization.