Introduction

Yea Hasib Md. Abu Bakar Siddique

CSE | PM | CSM | SQA | BA
 15 years in software industry

What I am? •
•
•
Business Analyst
Project Management
Quality Assurance
• Scrum Master
Behaviors:
• Mindset: “Team is right, but I made the mistake”
• Love challenges
• ‘Let’s make it done’
• Positively take negative feedback
Companies worked on:
• BRAC IT Services
• Brain Station 23
• Progoti Systems Ltd.
• IT Magnet Pty
Organizations I served (not limited to):
• Banglalink, GP, Robi, BGB, BARD, BCSIR, CBL, BB, a2i
Software worked on:
• Fintech: SureCash, TallyPay, Binimoy, CityTouch
• ERP: BRAC, BARD, BGB
• Customer App: MyBL, TallyKhata
• Custom Solutions: CondoNow, SureCash Support Solution, ITM framework
and many more
Additional
Handled projects valued up to BDT 100 Cr. Consultancy (PSP Licensing, Custom solutions), Resource Development (SQA,
BA, PM, CSM)
Experience
Handled projects valued up to BDT 100 Cr. Oversaw cross-functional teams comprising a maximum of 90 resources.

10 Years
Project Manager & ScrumMaster Quality Assurance
• Project Planning • Defined, developed and
• Resource Management maintained quality standard
• Stakeholder Management • Test Planning
• Schedule and execution • Test case creation and
• Monitor and control execution
• Defined, developed and • Bug lifecycle management
maintained development • Release management
standard • Test optimization (3 type
generalization) – self
invention
5 Years
Business Analyst
• Requirement collection by
interviewing stakeholders
• Prepared BRD, SRS by
analyzing requirements
• Feature demonstration to
stakeholders by prototyping
• User manual preparation
• Modules, features, page
summary in SRS – self
invention
Operations Manager
• Served 2 Cr. Fintech
customers
• Analyzed live issues
• Identified root cause and
provided solution
• Disbursed 2,000 Cr. to 2 Cr.
Customers
• Vendor management
• Process Improvement (FAD
document) - self invention

• Built SQA, operations team

• Developed operations management portal
• Developed customer care portal
 • Client: I don’t know what I want, but I want
Different something
• Project / Product Manager: Why that
People much time?

Different
• Developer: Its not an issue
• Tester: Nothing working
Mindset • Business Analyst: Looks like I am babysitter
• Operations: I am in hell
Happy Triangle

Company

Make happy
Employees Clients
Few Principles

Think like client Optimum way, Quality delivery Share the Let's help each Share update
mindset continuous challenges with other proactively
improvement proposed
solutions

If committed,
strict on
delivery time
 Goal

MAKE CLIENT HAPPY MINIMIZE EMPLOYEE’S MAXIMIZE COMPANY

PAINS PROFITS
Make Client Happy

• Feel the pain

• Inform/notify before asking
• Identify and fix issue before complaining
• Fix the group of issues, not only the one
raised by the client
• Rather saying ‘No’, describe the impact
Thank you!