Check-out Service

F.O Agent: Good morning ma’am. Welcome to Prime Luxe Hotel. How can I help you?
Guest: Good morning. I would like to advise check out.
F.O Agent: May I have your name ma’am and also your room number?
Guest: My name is Jennah Lei Perez, room 804.
F.O Agent: Thank you for that information. Please give me a moment to check your account and
also to inform other departments about your check out. *On the phone* Room 804, check out
please. *put down the phone* How was your stay ma’am?
Guest: It’s great.
F.O Agent: Do you have anything would you want us to improve?
Guest: No, it’s fine.
F.O Agent: Alright, your reservation is under the credit line of your company. And upon
checking you don’t have any mail, faxes or messages. Also you don’t have any valuable on your
safety deposit box.
Guest: Thank you for informing me. I appreciate it.
F.O Agent: You’re must welcome Ms. Perez. Do you want me to call a taxi for you?
Guest: No, thanks.
F.O Agent: Do you need assistance with your bags?
Guest: No, thanks.
F.O Agent: Okay. Just a moment please.
*pick up the phone call*
F.O Agent: Before we proceed to the check-out process. It was posted in your account that you
have availed some of the wines or alcohol beverages in your room. With regard to this charges, it
is charged on your personal account. Here is the guest folio. Kindly review it first before signing
it.
*Guest signed the guest folio*
F.0 Agent: How would you like to settle your account Ms. Perez? We do accept in different
mode of payments. We accept it through cash, credit card, personal checks or debit card.
Guest: I would like to settle it through cash.
F.O Agent: Okay. Can I request your payment amounting to 5,500 pesos?
Guest: Okay, wait. Here.
F.O Agent: I received 5,500 pesos. Thank you for the payment, Ms. Perez. Here is your receipt
and we’ll just ask you again to sign. *guest signed* Thank you. Ms. Perez, can I have the
keycard?
Guest: Here.
F.O Agent: Thank you.
Guest: Thank you for your excellent service during my stay.
F.O Agent: Thank you so much ma’am. It was always a pleasure serving you. Thank you for
choosing and staying at Prime Luxe Hotel. We are looking forward to see you again. Have a safe
trip!