1.

Thriteen hundred
2. One hundred and ninety thousand
3. Sixty-nine millón
4. Two
5. Half a millón

1. Gates
2. Baggage reclaim
3. Luggage trolleys
4. Currency Exchange
5. Customs
6. Passport control
7. Toilets
8. Check- in desks

1-cash machine
2-car hire
3-hand baggage
4-trolley
5-check-in desk
6-lift
7-car park
8-toilet

1. fare
2. boarding pass
3. buggage
4.remove
5. try
6. Sharp.

Conversation 1
In a taxi at terminal 4. There is a misunderstanding about the cost
of the taxi fare.
Conversation 2
At the check-in área. The passenger want to take two carry- on
bags but is only allowed once.
Conversation 3
At the security check point. The passenguer is carrying a laptop in
his baggage and has to remove it the passenger has a metal plate
in his knee which sets off the metal detector.

1.straight on
2. turn left
3. on the right
4. go across
5. pass
6.between
7. go through
 8 follow the signs
9. On the left
10- outside

B: a language test for pilots and air traffic control.

1. Standards
2. Plain english
3. Phraseology
4. Requirements
5. Proficient

1. Should
2. Must
3. Allowed to
4. Mustn´t
5. Allowed to
6. Mustn´t

1. In the air
2. There is a noisy group of passengers
3. Noisy

Conversation 2
1. In the air
2. A passenger is very worried about turbulence
3. Nervous.

Conversation 3
1. On the ground, at the boarding gate
2. The passenger is angry because he has to check in
his hand baggage andpay a fee of € 45
3. Possibly angry and rude, possibly demanding
4. The passenger doesn´t cooperate because was
stressful and angry and that difficult to deal with the
staff member
1- Could you
2- Afraid
3- Won´t be
4- Don´t worry
5- Rest assured
6- Excuse me
7- Sorry but
8- Charge

1. Behalf
2. For
3. Understand
4. Sorry
5. Inconvenience
6. Confidence