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PREPARED FOR:
UNIVERSAL BANKER MODEL TRAINING
SELF INTRODUCTION AND TRAINING NORMS
Facilitator Norms/Rules
Attendees: Mobile Phones on Respect Opinion
Name Silent Mode of Others
Education and Share your Practical Active
Experience Experience Participation
Department/ Punctuality (Lateness Negative energy
District/Branch you is a sign of Laziness) is not acceptable.
came from
Absenteeism is Attentiveness
What you like most intolerable
and what you Apply COVID-19
dislike most Protection Tools
SCOPE OF THE TRAINING
Brief Presentation
Group Discussions
Case study
List and explain all credit products, their features and natures of each
credit products,
Describe general and specific eligibility of each credit products,
Appropriately explain credit activity workflow of the bank,
Explain credit appraisal mechanisms, collateral accepted by the bank and
risk rating of the bank,
Explain due diligence assessment tools, collaterals, credit decision
making process of the bank,
Properly describe required document checklist, how to correctly prepare
CAF and basic documents attached to CAF.
Exhaustively identify and eliminate weaknesses/common mistakes in
credit activity.
VISION & MISSION OF OB
Vision of OB
“To Become the Bank of Your First Choice”
Mission of OB
We are committed in providing full-fledged and best quality commercial
banking services within the pertinent regulatory requirement with due
diligence to sustainable business while empowering the missing middle and
discharging social responsibility by engaging highly qualified, skilled,
motivated and disciplined employees and state-of-the- art information
technology, adding real value to the shareholders’ interest and win the public
trust.
VISION OF OB
Specific Eligibility
Individuals and business entities engaged in any type of business
can apply for this type of loan.
A customer can borrower this loan and use it for smooth operation
of business activity.
MEDIUM TERM LOANS
Specific Eligibility
Specific Eligibility
Specific Eligibility
The motor vehicles shall only be new brand.
If the motor vehicle is to be used in the transportation sector, it
should have the following minimum loading capacity
(manufacturer’s loading capacity):
For dry cargo transport: a truck with trailer & 300 quintals loading
capacity, and without trailer above 35 quintals of loading capacity.
For fuel cargo transport: a fuel tanker with trailer & 40,000 liters
loading capacity.
For public transport: a bus with 25 seats and more.
For dump truck: with loading capacity 7m3
CONT’D
Specific Eligibility
Specific Eligibility
The amount of the loan; The liquidity position of the OB and the
lead bank; The nature of the project; The share of the finance; The
risks involved; and the experience and expertise of the lead bank.
AGRICULTURAL INPUT LOAN
Specific Eligibility
Smallholding agricultural loan applicants have to organize
themselves into an association and acquire legal personality from
the concerned government and shall also:
a.Establish accounting and farm-record system,
b.Employ a Manager and an Accountant/Bookkeeper;
c.Present minutes of a resolution passed by at least three-fourths
of the members of the General Assembly of their cooperative/
association;
d.Present update financial statements.
REAL ESTATE DEVELOPMENT LOAN
Specific Eligibility
a. For a Mortgage Loan, the borrower’s buildings should be held as
collateral and registered as such with the appropriate government body.
b. The minimum equity contribution of the applicant for business building
loans should not be less than 40% of the project cost. The source of
the equity should not be bank finance or any other debt financing.
c. The applicant has to construct or purchase a building in Addis Ababa
and/or in any of the major towns/or any other towns in the country
where sustainable development is observed and OB believes in it.
d. Project Feasibility Study and/or Business Plan shall be submitted
(Demand supply gap analysis shall be submitted).
CONSULTING FIRM FINANCING LOAN
Specific Eligibility
The MFIs loan is mainly availed in the form of term loans that
are repayable within a specific period of time with a negotiable
interest rate.
Idea financing loan is a term loan that is granted for the purpose of
implementing invention and innovation aiming at commercial
purpose, which has got recognition by the concerned government
organ (i.e., from the Intellectual Property Right Protection Office).
Specific Eligibility
Specific Eligibility
The borrower must have at least adequate management
experience, employ proper bookkeeping, submit a properly
drawn-up business plan and meet any other requirements
necessary to effectively run the business.
Specific Eligibility
A fresh overdraft credit facility may be extended to an applicant who has
established at least a banking relationship with the OB and/or other
Banks as a borrower or depositor and commenced operation.
The business must be in operation after receiving a trading license. In
exceptional circumstances, however, the request of customers/owners
who had experience in some other business may be considered;
The borrower or his/her legal agent must submit a renewal request for
regular overdraft credit facility one month prior to the expiry date, and
the Bank should advise the customer accordingly;
The outstanding balance of the regular Overdraft Credit Facility must be
within the approved limit at the time of the processing of the renewal;
CONT’D
The Bank may buyout the Overdraft facility with the other bank,
provided that the customer has good utilization of it and his/her/its
current assets also justify the proper utilization of the overdraft
facility.
As the nature of an Overdraft facility is risky, it must be secured by
collateral—buildings (residential or business premises) or other
strong securities, such as cash deposits, bank guarantees and
government securities.
Nonetheless, the Bank may approve an Overdraft facility against
depreciable assets, such as vehicles and machinery.
CONT’D
The Bank must be entitled to possess the goods and must have
unconditional legal right to sell them in the event of default by the
borrower
Individuals, companies, co-operatives, unions, state farms and
commercial farms upon delivery of the negotiable warehouse
receipt issued in their name by licensed warehouse operator
accepted by the Bank, can apply for a Loan against a Warehouse
Receipt.
The EMC shall review the list of licensed warehouse operators
annually to shortlist warehouse operators acceptable to the Bank.
IMPORT LETTER OF CREDIT (L/C) FACILITY
Specific Eligibility
An Import Letter of Credit Facility is availed to those customers
who will import goods eligible for import. A list of goods eligible for
import may be obtained from the NBE at the time of opening of the
Letter of Credit.
The importers applying for a Letter of Credit Facility shall present
their import trade licenses or investment licenses as appropriate.
However, in the case of non-importers applying for a one-time
Letter of Credit, investment certificate and pro-forma invoice not
later than 60 days from the date of its issuance shall be accepted.
ADVANCE ON IMPORT BILLS
Specific Eligibility
Same with above, which stated under L/C Facility
IMPORT LETTER OF CREDIT SETTLEMENT LOAN
Specific Eligibility
The customer shall be with lowest credit risk to the Bank per the Bank’s
rating or offer a strong collateral for the loan.
The customer shall be existing and/ or who initially opened the L/C with
OB.
When the customer encountered temporary cash flow problem to settle
the balance net-of-margin-held on the import L/C document value.
Before releasing the import L/C document, the bank should conclude a
term loan and mortgage/pledge (if any) contracts with the applicant
and make collateral registration (if any) with appropriate registrar office.
Pre-shipment Export Credit Facility
Definitions, Nature and Features
Pre-shipment export credit facility is a loan extended to
exporters for purchase of raw materials, processing and
converting it into finished goods/ready for export, transporting,
warehousing the goods, and packing it until such time as the
goods are shipped.
The facility is availed against export contract or export letter of
credit at pre-defined advance rate ranging from 70% up to 100%
of the document value depending on the reputation of the
borrower (exporter).
Specific Eligibility
a)The exporter should present a bona-fide order from a reputable foreign
buyer or an Irrevocable Letter of Credit, in addition to the sales contract in
case of a new buyer.
b)New exporter should offer acceptable security to cover the loan in line
with the NBE’s Directive.
c)Existing exporters and traders should have a sound export performance
record.
d)Reputability of the foreign buyer shall carefully be examined.
e)Reliability of supply of Goods/Raw materials to produce the export goods
shall be confirmed.
f) It shall be assessed that there will be alternative foreign market for the
product(s) to be exported.
REVOLVING EXPORT CREDIT FACILITY
The documents must confirm that the goods are in transit for
shipment.
CONT’D
Specific Eligibility
The exporter should present a bona-fide order from a reputable foreign
buyer or an Irrevocable Letter of Credit, in addition to the sales contract in
case of a new buyer.
New exporter should offer acceptable security to cover the loan in line
with the NBE’s Directive.
Existing exporters and traders should have a sound export performance
record.
Reputability of the foreign buyer shall carefully be examined.
Reliability of supply of Goods/Raw materials to produce the export goods
shall be confirmed.
It shall be assessed that there will be alternative foreign market for the
product(s) to be exported.
ADVANCE ON EXPORT BILLS
Specific Eligibility
An Advance on Export Bills can be made to any exporter who
presents complete and satisfactory export documents in
compliance with the terms and conditions of the Letter of Credit.
Before crediting the advance amount to the customer’s account,
nonetheless, due care should be taken in checking whether the
customer has already received a Revolving Export Credit or a Pre-
Shipment Export Credit on the same document, and if any
Revolving Export Credit or Pre-Shipment Export Credit should be
settled first.
EQUIPMENT/MACHINERY LEASE FINANCING
Specific Eligibility
The applicant/lessee shall have at least one year work experience in
the business.
The lease period shall not be greater than estimated life period of
the equipment /machinery.
Specific Eligibility
The request shall be according to the general eligibility and specific
loan type requirement of the to be bought loan from other banks.
KUSA CLUB FACILITY
Specific Eligibility
The customer shall establish at least four years deposit relationship
with OB;
Kusa Club Members get 10% better loan to equity ratio with
collateral requirement of at least 50% of the loan;
The customer shall consistently channel all its periodic sales
through the account maintained at OB;
The customer shall not maintain deposit account at any other banks;
The customer’s age shall be within 25-32 years;
Adequacy of its deposit transaction shall be checked against the
amount of loan requested;
EGERE LOAN ACOUNT (CAR LOAN)
A customer should deposit with the Bank for a period not less
than 3 years and deposits shall be made at least every quarter.
CONT’D
Specific Eligibility
It is an account aimed at getting future loan for purchasing of
multi utility vehicle;
The customer shall at least deposit 30% of the total financing
requirement before applying for loan;
A customer should deposit with the Bank for a period not less than
3 years and deposits shall be made at least every quarter;
The car or any acceptable property as per the Credit Policy of the
bank should be held as collateral.
EGERE LOAN ACCOUNT (BUSINESS FINANCING LOAN)
Specific Eligibility
It is saving deposit aimed at getting future loan for investment or
working capital;
The customer requests the loan after minimum deposit balance
reached 20% of the required loan;
A period of not less than three years is required to request
business loan and deposit should be made at least every quarter;
Collateral requirement shall be reduced up to 25-40% based on
the credit worthiness of the borrower.
• MS, TM and Value Propositions.docx
GROUP DISCUSSION
Specific Eligibility
A permit from the NBE shall be obtained for any form of guarantee
that the Bank is requested to issue to foreign beneficiaries. This
requirement shall not apply in the case of Local Guarantee.
A letter of authorization from the applicant shall be obtained to
debit his account to collect guarantee fee/commission before
issuance of the guarantee.
The applicant shall submit all relevant contractual agreements
made between the beneficiary and the guarantee applicant when
deemed necessary. However, the Bank shall not commit itself to
the terms and conditions stated in the contractual agreements.
CONT’D
Specific Eligibility
The applicant shall fulfil all business and legal eligibility criteria
The applicant shall provide undertaking letter to receive remittance
only through OB.
EDUCATION GUARANTEE
(GUARANTEE FOR CONSUMERS)
Specific Eligibility
The applicant shall present copies of all evidentiary documents to
his/her previous educational achievements,
A permit from the NBE shall be obtained for any form of guarantee
that the Bank is requested to issue to foreign beneficiaries. This
requirement shall not apply in the case of local guarantee,
Explain the benefits of bid bond and retention guarantee for the
customer.
CONT’D
What is the main benefit the bank intends to get by issuing foreign
employment guarantee to customer? Explain its nature and how to
provide this guarantee to a customer.
For which customer group the bank issue Custom bond guarantee
and guarantee for IATA. Explain.
CONSUMER LOANS
STAFF MORTGAGE LOAN
A type of term loan that the bank provides to its employees for the
purpose of purchasing household furniture if the staff offers
building in his/her or spouse name as collateral.
A term loan that the Bank avails to its staffs for purposes other than
mortgage loan, auto, and consumer durable loan if the staff offers
acceptable building in his/her or spouse name as collateral.
Specific Eligibility
Employees of the bank are eligible to reapply for consumer loans (i.e.
,mortgage, auto, consumer durable and personal loans) as follows:
For mortgage loans: the staff is eligible for mortgage loan after five
years from disbursement date of the first mortgage loan. Also, the
staff shall offer the new building to be purchased or to be
constructed as collateral.
For auto loan: the staff is eligible for auto loan after five years from
disbursement date of the first auto loan. Also, the staff shall offer
the new automobile to be purchased as collateral.
For consumer durable and personal loans: the staff is eligible for
these loans after full settlement of the previous loans.
EMERGENCY STAFF LOAN (ESL)
Specific Eligibility
Fresh ESL can be granted after the borrower fully settles the
borrowed ESL.
New ESL shall not, however, be granted to staff who settles the
loan before six months consecutive repayments
In order to process ESL, ESL format shall be duly filled by
concerned staff,
If the staff is left with only three years for his/her retirement, the
bank shall not grant any staff loan,
CONT’D
Specific Eligibility
The applicant shall be salaried or self-employed with a sufficient
and reliable source of income for the repayment of the loan
The minimum years in continuous employment/business should
be two years for salaried individuals and 3 years for self-
employed individuals
The applicant shall present a letter of commitment from the
employer to communicate the Bank when the applicant
terminates his/her employment contract with the organization.
CONT’D
Specific Eligibility
The applicant should be:
A permanent employee of Federal Government or regional state,
public sector,
Undertaking private company or a reputed establishment, who has
a service year of at least two years and with the remaining service
year longer than the required repayment period, or
A professional or self-employed individual who has stayed in
business for at least three years and can produce income tax
return for two years.
AUTOMOBILE LOAN FOR CUSTOMERS
Specific Eligibility
A resident Ethiopian national capable to repay the loan
The applicant can be a salaried/business person, professional self-
employed individual like Doctor, Lawyer, Chartered Accountant,
Architect, Engineers, and Management Consultant etc.
The maximum age of the applicant at loan maturity should be 58
years for salaried individuals and 65 years for professionally self-
employed individuals and business persons.
CONT’D
Specific Eligibility
MORTGAGE LOAN
AUTOMOBILE LOAN
The loan is granted for a maximum of 10 years for brand new and
7 years for used automobiles.
CONT’D
PERSONAL LOAN
A loan provided for purchase brand new or used automobile only for
non-commercial purpose. For used automobile the manufacturing
year of the vehicle shall not be more than 15 years. Loan duration is
10 years for brand new and 8 years for used vehicles. If an applicant
provided additional building as collateral, own contribution can be at
least 5% and if there is no additional collateral an applicant has to
contribute at least 20% of the vehicle cost.
DIASPORA PERSONAL AND CONSUMER
DURABLE LOAN
Specific Eligibility
The customer shall give his/her consent and willingness in writing
his/her to contribute the required equity amount and/or the loan
instalment payment in foreign currency (USD, Euro and GBP);
The applicant shall present valid proof of identity card;
The loan shall be backed by acceptable collateral;
The applicant may open foreign currency account at one of OB
branch but may not be mandatory;
The applicant shall indicate his/her source of income on monthly or
yearly basis;
The applicant shall disclose his/her direct or indirect liability;
CONT’D
Working capital loan for Diaspora customers who can repay the loan
in foreign currency shall be handled in line with interest rebate pricing.
DIASPORA BUSINESS LOAN (PROJECT FINANCING)
Specific Eligibility
Loan repayment shall be in foreign currency (USD, EURO, and GBP)
The applicant shall provide documents that can indicate about his/
her source of income in foreign currency;
If the customer starts to repay in local currency, normal interest rate
(rate on local customers) is applied;
If the customer wants to repay in foreign currency again, interest
rebate procedure applied.
FOR EMPLOYEE OF CORPORATE DEPOSITORS
MORTGAGE LOAN
AUTOMOBILE LOAN
PERSONAL LOAN
Definitions, Nature and Features
A loan granted for the purpose of covering urgent financial needs of
the applicant like expenses intended to cover cost of purchase of
household equipment and furniture, foreign travel expenses,
medical treatment of the applicant or family member, meeting any
financial liability, etc.
Specific Eligibility
Corporate depositor shall open at least a deposit account at one of
OB branches and maintain a minimum of deposit balance of 150%
of loan under process;
Corporate depositor shall give written undertaking not to reduce
deposited balance stated above;
The corporate depositor shall channel all monthly salary and
benefits of its employees through our bank;
The corporate depositor shall maintain provident fund account of its
employees in our bank, if any;
CONT’D
The applicant shall pay required fees and charges as per the
prevailing terms and tariff of our bank.
HOW TO CALCULATE BORROWING CAPACITY OF STAFF AND
OTHER CONSUMER CREDIT REQUESTS
Specific Eligibility
Specific Eligibility
The customer has to come up with warehouse receipt provided from ECX.
The customer has to fulfil any relevant requirement as per the bank’s
credit policy and procedure of the bank.
Costs Related to Credit Products
Mandatory Charges Optional Charges
• Interest rate • Collateral Release Fee
• Commission • Statement Fee
• Credit Processing Fee • Commitment Fee
• Arrangement Fee
• Estimation Fee
• Stamp duty charge, if
• Credit Information Billing supported by document
• Stamp Duty Charge • Estimation fee (if Cash,
• Revenue Stamp guarantee and the like
• EMCR registration fee offered as collateral)
• Additional interest rate
• Penalty (3%)
CREDIT CASE STUDY
Insurance-related
Insuring collateral properties after effecting disbursement,
Failure to renew insurance policies on time (Before the expiry date),
Understating insurance of properties (especially in the case of re-
estimated buildings),
Wrong insurance policy endorsement i.e. not endorsing OB as a co-
beneficiary on the insurance policy,
LHC No., Plate No., Chassis, engine number, plate etc. are wrongly
stated on the insurance policies.
CONT’D
Wrong LHC No., Plate No, chassis and engine number, plate etc.
mentioned on contracts and confirmation of collateral
registration,
Spouse of the mortgagors not sign on the mortgage contract or
retain power of attorney and get legal advice on it,
Failure to register the offered collaterals at an increased amount,
Not affixing revenue stamp on loan and mortgage contracts,
Witnesses have not signed on loan and mortgage contracts.
CONT’D
Livestock
Farm productst
Land use right
Financial Instruments
Intellectual property
Certified Securities/Share certificates
Others as per Proclamation No. 1147/2019
DOCUMENT CHECKLIST
Credit Risk means the potential loss to the Bank when its borrower fails
to meet its obligation in accordance with the agreed terms and
conditions.
Credit Risk Rating means a system employed by the Bank to measure
the exposure of credit risk of the credit facilities to specific borrower.
Purpose of the Rating is to:
Properly manage credit risk of individual borrowers,
Assist credit decision making process,
Help in monitoring and controlling the quality of loans and advances,
Maintain application of uniform credit risk rating decision,
Help in setting loan pricing and maintain appropriate level of loan
provisioning.
BUSINESS STRENGTH (FIRST WAY-OUT) 100%
Partially Secured
A BBB BB CCC CC
with Moderate Risk
Partially secured
BBB BB CCC CC C
with High Risk
Unsecured BB CCC CC C D
INTERNAL CREDIT RISK RATING/GRADING
INTERPRETATION
Bankable Not-Bankable
D, Default Risk
• ..\..\..\..\Training Module on CREDIT MGT\Annexure\Business Visit.
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• \..\..\..\Training Module on CREDIT MGT\Annexure\CFAR.doc
• ..\..\..\..\Training Module on CREDIT MGT\Annexure\CRF-AM.doc
• ..\..\..\..\Training Module on CREDIT MGT\Annexure\CRF-Eng.doc
CREDIT APPAISAL CASE STUDY
Confidential
CAF No.; Date; Branch; TIN, and License No.
1. Name of Applicant: ____________________________
2. Type of Business: _____________________________
3. Customer’s Credit Risk Grade: ____________________
4. Current Request: ______________________________
5. Purpose: ____________________________________
6. Present Loans and Credit Facilities with OB
CAF – CREDIT APPROVAL FORM
7. Collateral
• Form BCC committee and get approval from the CEO before
commencing BCC’s DLL,
IMPLEMENTATION OF CREDIT DECISION
Provide information to
applicant Financial pre-assessment
Filing of
Signing of loan/mortgage
Reviewing loan proposal by contract documents
approving team
Insurance renewal
Filing of supporting
Contacting the client documents,
when the payment is <15
days pas due, client visit,
Issuing the notice per
Annex 9-FRLC
Issuing the notice per
annex 8- FRLC (First Contacting the client
reminder), when the payment is >30
days pas due, client visit
Resolution mechanism-
Contacting the client when the payment is over 60
the payment is <30 days days pas due, but <90
pas due, client visit, days pas due.
NPL MANAGEMENT, >=90 DAYS PAS DUE