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Document 07 Workbook Unit 7 Sending A Package
Document 07 Workbook Unit 7 Sending A Package
Document 07 Workbook Unit 7 Sending A Package
Unit 7
Sending A Package
Family
a. Do you remember Deidre from the computer lesson? Later, she called her mother-in-law
back and left the following voice mail message. Read the message and complete it with
the phrases below.
I’ll leave this message • you had it specially wrapped • you haven’t heard from me
parcel of clothes you sent
________________
parcel of clothes you sent arrived safely and as (4) _________________
you had it specially wrapped , the baby had great
fun opening it by himself. The clothes are beautiful and I’m going to try them on him right
b. When Deidre tried the clothes on her baby, she saw that they were too small for him.
What should she do? Discuss your answer with a partner.
c. Deidre received some more voice mail messages on her answering machine. When she
phoned the people back, she had to leave voice mail messages herself. Match Deidre’s
messages with the replies that she gave.
Deidre’s Messages
1 a. This is a message for Mrs. Deidre Thomas from the Little Bookworm Children’s
Bookshop. The baby books you ordered have arrived. Would you like us to
bill you and send them on – or do you prefer to come in to the shop and pick
them up yourself?
3 c. Hello, Deidre? It’s your mom speaking. I’ve sent you a package containing
some toys for the baby and some clothes for you. Let me know when you
get it and if you like the presents. You can always send them back to the shop
and change them if you don’t like anything. Talk to you soon.
Deidre’s Replies
1. Hi, it’s Deidre from downstairs. Thanks so much for taking my parcel. I’ll come by later today
to take it from you – if that’s convenient.
2. This is Mrs. Thomas speaking. I’m glad the books I ordered have finally arrived. I’ll pop into
the shop sometime this week to get them, so don’t bother sending them on to me.
3. Mom, I haven’t received anything yet. When did you send the parcel? I hope it hasn’t got
lost in the mail. We’re in this evening, so try to give me a call so we can talk. Bye for now.
d. With a partner, practice a short phone conversation between Deidre and one of the people
from activity c.
Sending a Package
a. Did you understand the instructions for sending a package in the computer lesson? Here
are some post office instructions for preparing packages before you send them. Read the
instructions and then write the headings from the next page above the correct paragraphs.
Headings
a. Sealing the Package
b. Cushioning the Contents
c. Writing the Address
d. Using a Box
e. Bringing the Package to the Post Office
b. Match the words and phrases below with words and phrases in italics from the text in
activity a.
1. parcel ________________________________________________________
"If you know how much your package weighs and you have the correct number of stamps, it can be dropped into a post office collection box."
2. sticky ________________________________________________________
"If you are reusing an old box, make sure that you cover all the previous labels and addresses with heavy black pen or sticky labels."
4. advisable ________________________________________________________
"It is also a good idea to include a label inside the box with the address where your parcel is to be sent."
5. complete ________________________________________________________
"Write clearly on the front of the package the complete name and address."
6. delivered ________________________________________________________
Not mentioned in the provided text.
7. postage ________________________________________________________
Not mentioned in the provided text.
8. wrapping paper ____________________________________________________
"Soft material should be placed all around the object to be sent. You can use old newspaper, packing paper, or bubble wrap."
1. This is the slowest kind of delivery, but it is also the cheapest. ____________________
surface mail
2. This is the most popular way to send mail. ____________________
regular airmail
3. If you want to send a package or a letter quickly, you should use this service.
____________________
express mail
4. If you are sending something important and want to be sure it won’t get lost, it is a good
d. Close your book and practice giving your partner instructions on preparing and sending a
package.
Airmail to Tokyo
a. Do you remember the dialogue, “Airmail to Tokyo”? Use the choices in italics to complete
Customer: I’d like to send this package airmail / surface mail / special delivery to Madrid /
Bangalore / Sydney.
Clerk: Sure. Let’s see. It weighs 15 pounds / 10 pounds / 5 pounds. That’s $30 / $15 /
$4.50.
Customer: Sorry. How much did you say?
Clerk: $30 / $15 / $4.50, Ma’am / Sir .
Customer: How long will it take to get there?
Clerk: It’ll be there in about twenty / ten / two days.
b. Practice your dialogue with a partner. Take turns to be the customer and the clerk.
c. Mark which
would say.
Customer Clerk
A B
1. If you don’t wrap your parcel properly, ___
b a. ...it will have to be weighed at the post office.
2. If you don’t put the correct postal code,___
e b. ...it could be damaged.
3. If you want your parcel to arrive quickly,___
d c. ...it must be sent by registered mail.
4. If you have a heavy package, ___
a d. ...it should be sent express.
5. If you want to make sure that your package
e. ...your parcel might be sent to the wrong
c
arrives, ___
address.
c. Write four more instructions for sending a package. Use the information you have learned
from this unit. Include passive modals in your instructions.
1. ________________________________________________________________
If the package is oversized, it must be properly labeled and may incur additional handling fees.
2. When
________________________________________________________________
sending items, special packaging and expedited shipping options should be considered to maintain freshness.
3. If________________________________________________________________
a package is returned undelivered, it will be held at the post office for a specified period before being returned to the sender.
4. Lost
________________________________________________________________
or delayed packages should be reported promptly to the postal service, providing all necessary details for investigation and resolution.