Research report

Part 1 – Human rights

Research human rights and the impact of human rights on your practice.

Universal Declaration of Human Rights

What is the Universal The Universal Declaration of Human Rights (UDHR),

Declaration of Human
Rights? What is its purpose?
How does it apply to the
people that you provide
services and support to?
What impacts does it have
on the way that you provide
those services and support?
adopted by the United Nations General Assembly in
1948, serves as a cornerstone document outlining a
comprehensive set of universally acknowledged and
safeguarded human rights. These encompass civil,
political, economic, social, and cultural rights. Within
the scope of our organization, the UDHR is pertinent
to the individuals we serve, ensuring their rights to
dignity, equality, freedom, and access to essential
needs and services. It influences our service delivery
by directing us to uphold practices that are respectful,
inclusive, and supportive of the rights and freedoms
of all individuals.
•United Nations Human Rights: https://www.ohchr.org/

Relationship between human rights and human needs

What are the differences
between human rights and
human needs and what is the
relationship between the
two? How are human rights
and human needs
Human rights are intrinsic to every person simply by
being human, whereas human needs are the
essentials required for living a dignified life. The
connection between them is based on the
understanding that meeting basic human needs is

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 considered in the way that
your organisation provides
care, services and support to
people?
Human rights frameworks, approaches and instruments
Describe the human rights
frameworks, approaches and
instruments that are relevant
to your workplace. How are
services and support
provided within a human
rights framework within your
organisation?
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crucial for the realization of human rights. In our
organization, we take into account both human rights
and human needs in our care and support services.
Our goal is to address the varied needs of individuals
while upholding their inherent rights, ensuring their
autonomy, dignity, and wellbeing are respected and
safeguarded.
Frameworks, Methods, and Tools for Human Rights:
Human rights frameworks provide an organised
approach to understanding and putting the ideas of
human rights into action. These frameworks,
methods, and tools in the workplace include human
rights-supporting national and international laws,
regulations, policies, guidelines, and professional
standards. In order to promote equality, non-
discrimination, participation, and responsibility, we
match our policies, processes, and practices with
human rights principles. This allows us to provide
services and support within a human rights
framework.
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 Empowerment and disempowerment

Describe the differences Empowerment vs Disempowerment: Empowerment is

between empowerment and
disempowerment and how
this is relevant to your
practice.
the process of giving people the tools they need to
take charge of their life, make wise decisions, and
stand up for what's right. On the other hand, when
someone loses their agency, autonomy, or resources,
they become disempowered. One of the main
focuses of our work is empowerment. By honouring
people's autonomy, assisting them in making
educated decisions, and promoting their involvement
in decisions that have an impact on them, we hope to
empower people. We put into practice tactics that
build people's self-assurance, ability, and capacity to
effectively advocate for their rights and access
resources in order to combat disempowerment.

Part 2 – Legal and ethical considerations

a. Provide a brief explanation (2–3 paragraphs) of each of the following legal/ethical
considerations and explain how each of these are relevant to your industry sector/workplace
and to your role in providing support and services to people.

Duty of care

Explanation It is our duty to work in the best interests of the

people we help, making sure that their safety, rights,
and general well-being are upheld. This duty is
essential to our sector, our workplace, and our
function because it directs our professional behaviour
and decision-making, guaranteeing that the services
we offer are efficient, safe, and considerate of
people's rights and dignity.

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 Relevance to
sector/workplace/role
Disclosure happens when appropriately sharing information is
required for someone's or someone else's well-being. This
requirement affects the way we handle and safeguard private
data, making sure we respect people's right to privacy while
preserving confidence and secrecy in our client interactions. As
such, these factors are crucial to our sector, place of
employment, and function.

Privacy, confidentiality and disclosure

Explanation Disclosure, Confidentiality, and Privacy: Confidentiality refers to

protecting private information shared during a professional
interaction, whereas privacy is the individual's right to control
who has access to their personal data.

Relevance to sector/ Disclosure refers to responsibly sharing information

workplace/role
when it is necessary for the well-being of an individual
or others. This necessity impacts how we manage
and protect sensitive information, ensuring we
respect individuals' right to privacy and maintain trust
and confidentiality in our client relationships.
Therefore, these considerations are crucial to our
industry, workplace, and role.

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 Informed consent

Explanation Informed consent involves obtaining a person's

voluntary agreement after fully explaining the relevant
facts, benefits, and risks of a decision or intervention.

Relevance to This is relevant to our industry, workplace, and employment

sector/workplace/role because it upholds people's autonomy, honours their choices
and values, and gives them the freedom to make independent
decisions about their care and treatment.

Organisation and legal complaints processes

Explanation If someone's rights are violated or they experience

harm, they can express their concerns, seek justice,
and obtain remedies through organizational and legal
complaints procedures.

Relevance to This is relevant to our industry, workplace, and role

sector/workplace/role
because it ensures accountability, transparency, and
access to remedies for individuals whose rights or
standards of care have been violated.

Rights and responsibilities of clients, workers and organisations

Explanation Rights and Responsibilities of Clients, Workers, and

Organizations: Clients have the right to receive safe,
respectful, and high-quality services; workers and
organizations are responsible for upholding these
rights, adhering to laws and regulations, and
providing professional and ethical care.

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 Relevance to To ensure ethical and professional practice, foster
sector/workplace/role
collaboration, and maintain trust and accountability
with our clients and stakeholders, it is essential to
understand and uphold these rights and
responsibilities within our industry, workplace, and
role.

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b. Research the following legal and ethical considerations and their impact on your practice.
Child protection
Describe the relevance of
child protection across all
health and community
service sectors. How might
an awareness of your child
protection obligations be
relevant to your role, even
when you are not working
directly with children and
young people? What are
your mandatory reporting
obligations? What are the
indicators of risk? How
should you respond to adult
disclosure?
Discrimination
Describe discrimination as it
applies to the sector of
community services that you
work in. What constitutes
discrimination? What
techniques could be used to
address discrimination in
your workplace?
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Child Protection: With the goal of preventing and addressing
child abuse, neglect, and exploitation, child protection is
essential in all health and community service sectors. Even if we
do not work directly with children, it is still vital for us to be aware
of our obligations when it comes to child protection since we
may come across instances where children are in danger or
raise concerns. Reporting suspected child abuse or neglect to
the proper authorities is required of us. Additionally, ensuring the
welfare of children requires identifying warning indicators of
danger and reacting tactfully to disclosures.
Discrimination happens when individuals are treated
unfairly or unequally due to characteristics like race,
gender, disability, or age. Addressing discrimination
in the workplace involves promoting diversity,
inclusion, and equal opportunities, as well as
challenging stereotypes and biases. Implementing
anti-discrimination policies and practices is essential.
Techniques such as education, training, and fostering
cultural competence can help address discrimination,
creating a supportive and respectful work
environment where everyone feels valued and
respected.
Referenced: Australian Institute of Health and Welfare:
https://www.aihw.gov.au/
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Part 3 – Safety
Describe at least six of the common risks to the safety and wellbeing of the people who your
sector/organisation provides services and support to. How does this information inform your
practice?

Safety risks

1.Physical safety hazards in the environment, such as slippery floors, inadequate

lighting, or faulty equipment.

2.Risk of abuse or neglect from caregivers or others in positions of authority.

3.Health risks associated with communicable diseases or exposure to harmful

substances.

4.Transportation risks, including accidents or incidents during transit to and from

service locations.

5.Risks related to inadequate supervision, particularly for vulnerable populations

such as children or individuals with cognitive impairments.

6.Potential for violence or aggression from clients, visitors, or members of the

community.

Implications for practice

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 1. Regular safety assessments of service environments and equipment to
identify and address physical hazards promptly.
2. Training staff on recognizing signs of abuse or neglect and protocols for
reporting and responding to such incidents.
3. Implementing infection control measures to prevent the spread of
diseases and ensure a safe healthcare environment.
4. Establishing safe transportation protocols, including vehicle maintenance
and driver training, to minimize transportation risks.
5. Providing adequate supervision and support for individuals who require
assistance or monitoring to ensure their safety.
6. Developing de-escalation techniques and crisis management protocols to
address and prevent violent or aggressive behavior.

Referenced: •Safe Work Australia:

https://www.safeworkaustralia.gov.au/

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Part 4 – Advocacy
Describe negotiation, advocacy and mediation and the differences between each. How is each
technique used within your sector to facilitate client rights?

Negotiation, advocacy and mediation

Negotiation Utilizing negotiation and communication, parties seek

agreements or compromises to resolve disputes or achieve
outcomes beneficial to all involved. Within our industry,
negotiation is employed by service providers, clients, and
stakeholders to address competing interests, develop service
plans, or resolve conflicts.

Advocacy Advocacy involves championing the needs, rights, and

interests of individuals or organizations to drive social change
or justice. It seeks to influence laws, customs, and attitudes.
Within our industry, advocacy efforts may include empowering
clients to voice their concerns, advocating for systemic
reforms, or campaigning for improved resources and services.

Mediation Mediation involves the guidance of a neutral mediator to help

disputing parties communicate and negotiate towards mutually
acceptable resolutions. In our domain, mediation is utilized to
resolve conflicts among families, employees, and clients,
fostering constructive dialogue and conflict resolution.

•Advocacy Resource Exchange:

https://www.advocacyresource.org.au/

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