CHCAGE005 Portfolio

Portfolio
CHCAGE005 Provide support to people living with dementia

Contents
About this document 4

Student details section 4
Work placement information 4
Evidence collection 5
Section 1: Preparation 7
Section 2: Communication 12
Section 3: Activities 16
Section 4: Behaviours of concern 19
Section 5: Supervisor report 23
Section 6: Assessor observations 26
Section 7: Personal reflection and self-care 28
Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
Portfolio – CHCAGE005 Provide support to people living with Dementia Page 2
About this document
This document is to be used as a portfolio to collect evidence for the unit CHCAGE005 Provide
support to people living with dementia.
Student details section

Fill in the table below:
Student name: Mujahid Ali
Name of RTO: Lead College
Trainer/assessor name: Carol
If this portfolio is found, please contact me using the details below:
Work placement information

Work placement provides you with an opportunity to learn and be assessed in a hands-on, real-life
industry environment. Learning in the classroom is important, and you will engage in lots of classroom
discussion, practice and be involved in demonstrations and simulations before you are ready for your
work placement – but gaining practical experience during your work placement hours provides you
with the opportunity to put your new-found knowledge into practice and provides you with an
appropriate environment to be assessed in. It also provides you with opportunities to observe qualified
and experienced community services workers and allows you to learn while under the close
supervision and guidance of a workplace supervisor and mentor.
You will not be paid for your work placement as it forms part of your training and assessment for this
qualification.
Responsibilities
You are always expected to comply with all of your work placement’s policies and procedures for their
staff members and follow your supervisor’s instructions. You will receive the required information
about working hours, dress requirements and specific guidelines from your work placement before
you begin and will sign a work placement agreement prior to starting. If you’re unsure of anything then
speak to your trainer/assessor and ask questions when the placement arrangements are being made.
You may undertake more than one placement at a different facility – this will all be arranged with your
trainer/assessor and made clear to you during this time.
Your work placement supervisor will arrange an induction for you where the expectations will be
outlined and the limitations of what you are able to do while you are at your work placement.
Evidence collection
In this section, the details of the evidence you need to collect are outlined along with instructions
about what you need to do.
ICON KEY
Assessor: this icon indicates that the assessor needs to observe this at the workplace
visit or will be asking the student questions directly.
Student: this icon indicates that the student needs to complete this section.
Supervisor: this icon indicates that the supervisor needs to do something.
Attach: this icon indicates that you need to attach something as evidence to support
what you have written.
There are seven parts to this portfolio document:
● Section 1 – Preparation
● Section 2 – Communication
● Section 3 – Activities
● Section 4 – Behaviours of concern
● Section 5 – Supervisor report
● Section 6 – Assessor observation
● Section 7 – Personal reflection and self-care.
Note to work placement supervisor: When you see this icon, action is required on your
part. Read the student’s account of events and make a comment to confirm the
truthfulness and accuracy as a form of evidence collection for the assessor. Please make
sure the student is suitably supervised and that they have permission from everyone
involved to engage with the client. This may include the person directly or may require
permission from their family member, carer or advocate.
Section 1: Preparation
In this section, you will describe the steps that you undertook in preparation to work with each person.
Person 1
Name of work placement: Uniting
Name of supervisor: Adverd Mark
Person 1 identifier Jessica Robert Age: 78
Write a summary of this person with details such as age, background, type of dementia.
Jessica Robert, a retired teacher aged 78, was diagnosed with Alzheimer's three years ago. She enjoys spending time with her
grandchildren, gardening, and listening to music. Jessica often experiences confusion and gets lost, particularly with names and current
events.
Describe this person’s experience of dementia.
Jessica Robert frequently experiences memory loss, particularly concerning short-term memory. She often struggles to recall recent
conversations, appointments, and the locations of common items. Additionally, she occasionally becomes disoriented, especially in
unfamiliar surroundings.
Describe the process that you undertook to obtain this person’s informed consent to participate in your assessment task.
I provided Jessica Robert with an introduction, explained the assessment task, assured confidentiality, emphasized voluntary
participation, obtained her consent, and documented the procedure to ensure her informed consent.
Describe the process that you undertook to familiarise yourself with this person’s individualised plan.
I consulted with Jessica Robert's primary caregiver, reviewed the care plan documented at the facility, and noted any specific requests
or preferences to familiarize myself with her individualized plan.
Describe the process that you undertook to familiarise yourself with this person’s specific needs and wants. How were these needs and wants reflected in the
individualised plan? Include a description of the person’s needs for a stable and familiar environment and what that looks like.
I engaged in open discussions with Jessica Robert, her family, and the care team to gain insight into her specific requirements and
preferences. I observed her daily routine, preferences, and any challenges she faced. Additionally, I reviewed her medical history,
dietary needs, medication schedule, and specified activities outlined in her personalized care plan. The plan prioritized providing a
stable and familiar environment for Jessica by maintaining consistent routines, familiar caregivers, and a comfortable living space to
minimize anxiety and confusion. This included ensuring her room setup remained unchanged, providing familiar items, and
fostering a tranquil and supportive atmosphere within the care facility.
Describe the process that you used to access information about the person’s reminiscences and routines. Was this information accurately reflected in their
individual plan?
I communicated with Jessica Robert and her family to learn about her past experiences, interests, and important life events to gather
insights into her memories and routines. By observing her interactions and daily activities, I gained an understanding of her current
habits and preferences. Additionally, I reviewed existing records, such as life histories or memorabilia, which contained significant
details about her life story. Jessica's personalized plan, which incorporated information about her favorite activities, past interests, and
meaningful experiences, was informed by this knowledge. To ensure her care and support were tailored to her specific needs and
preferences, the plan documented her routines, preferences, and memories.
Comment on and endorse Section 1.
Section 1 provides a detailed review of Jessica Robert's background, needs, and preferences to ensure a comprehensive
understanding before beginning work. The procedure outlined illustrates how to obtain informed consent and become
acquainted with Jessica's personalized plan in a proactive manner. The commitment to maintaining confidentiality and privacy
underscores the ethical basis of caregiving. I support Section 1 for its demonstration of how to provide care for individuals with
dementia in a thoughtful and responsible manner.
Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents.
Person 2
Name of work placement: Sunshine Care Facility
Name of supervisor: John Walker
Person 1 identifier Age:
Write a summary of this person with details such as age, background, type of dementia.
Describe this person’s experience of dementia.
Describe the process that you undertook to obtain this person’s informed consent to participate in your assessment task.
Describe the process that you undertook to familiarise yourself with this person’s individualised plan.
Describe the process that you undertook to familiarise yourself with this person’s specific needs and wants. How were these needs and wants reflected in the
individualised plan? Include a description of the person’s needs for a stable and familiar environment and what that looks like.
Describe the process that you used to access information about the person’s reminiscences and routines. Was this information accurately reflected in their
individual plan?
Comment on and endorse Section 1.
Section 2: Communication
In this section, you will describe the strategies that you used to communicate with each person.
Person 1
Describe the person-centred care approaches that you used to provide support to this person. Your answer must include at least two person-centred care
approaches which you used with this person.
Describe the strategies that you used to maximise engagement with this person. Your answer must include at least two specific strategies and how you applied
them.
How did you use reality orientation strategies with this person to provide reassurance and gain their cooperation? Describe the specific reality orientation
strategies that you used.
How did you use validation strategies to relieve distress and/or agitation for this person? Describe the specific validation strategies which you used.
Comment and endorse Section 2.
Person 2
Describe the person-centred care approaches that you used to provide support to this person. Your answer must include at least two person-centred care
approaches which you used with this person.
Describe the strategies that you used to maximise engagement with this person. Your answer must include at least two specific strategies and how you applied
them.
How did you use reality orientation strategies with this person to provide reassurance and gain their cooperation? Describe the specific reality orientation
strategies that you used.
How did you use validation strategies to relieve distress and/or agitation for this person? Describe the specific validation strategies which you used.
Section 3: Activities
In this section, you will describe the activities which you supported each person to participate in. Describe each activity and detail how it helped to maintain the
person’s dignity, skills and/or health. You will find some prompting questions in your Student Assessment Tasks.
Person 1
Comment and endorse each

Activities What happened? Provide detailed information.
page.
Person 2
Comment and endorse each

Activities What happened? Provide detailed information.
page.
Section 4: Behaviours of concern
In this section, you will describe the strategies that you used to minimise the impact of behaviours of concern. You will also discuss the strategies and techniques
that you used to minimise the impact of those behaviours.
Person 1
What happened? Provide detailed information about the Comment and endorse each
Behaviour of concern
strategies that you used to minimise the impact. page.
What were the potential triggers for the

behaviours?
Were the behaviours needs-based? If so,

what was the need? How did you address it?
What strategies did you use to minimise the

likelihood of the behaviours?
How did you reduce the potential impact of

the behaviour/s on the person with dementia
and others?
What contribution did you make to team

discussions around the support, planning and
review of management of the behaviours of
concern? Who did you speak to and when?
What adjustments were made to the
management strategies?
How did you evaluate and review strategies
which were put in place to help manage the
behaviours of concern? Were the reviewed
strategies successful?
How did you comply with reporting and

documentation requirements around
behaviours of concern? What records did you
keep? Who did you report behaviours of
concern to?
Person 2
What happened? Provide detailed information about the Comment and endorse each
Behaviour of concern
strategies that you used to minimise the impact. page.
What were the potential triggers for the

behaviours?
Were the behaviours needs-based? If so,

what was the need? How did you address it?
What strategies did you use to minimise the

likelihood of the behaviours?
How did you reduce the potential impact of

the behaviour/s on the person with dementia
and others?
What contribution did you make to team

discussions around the support, planning and
review of management of the behaviours of
concern? Who did you speak to and when?
What adjustments were made to the
management strategies?
How did you evaluate and review strategies

which were put in place to help manage the
behaviours of concern? Were the reviewed
strategies successful?
How did you comply with reporting and
documentation requirements around
behaviours of concern? What records did you
keep? Who did you report behaviours of
concern to?
Section 5: Supervisor report
Your supervisor needs to complete this section once all of the tasks have been completed and they have endorsed sections 1, 2, 3 and 4.
Supervisor report
The information provided by the student in their portfolio is an accurate reflection of their actions. ☐ Yes ☐ No
During the activities described in their portfolio, the student:
☐ Yes ☐ No
● Worked within the organisation’s policies and procedures
☐ Yes ☐ No
● Worked to a satisfactory level in line with their assigned roles and responsibilities
☐ Yes ☐ No
● Used effective oral communication and positive, respectful and inclusive language
☐ Yes ☐ No
● Used a supportive and person-centred approach
☐ Yes ☐ No
● Demonstrated ethical and legal consideration, e.g. duty of care, human rights, privacy, confidentiality and disclosure
☐ Yes ☐ No
● Demonstrated the ability to read and understand the requirements of an individual care plan
☐ Yes ☐ No
● Reported to me when they were unsure of something or if something was beyond their abilities or role
☐ Yes ☐ No
● Completed, maintained and stored documentation and reports according to the organisation’s policy and protocols
Provide the details of two examples of support which the student provided to people who are living with dementia.
Do you have any feedback for the student?
The student has permission to submit the information contained within the portfolio for the purposes of assessment. ☐ Yes ☐ No
Tick one only:
The student has permission to submit workplace documentation to support their portfolio. ☐ Yes ☐ No
The student does not have permission to submit workplace documentation – the assessor can view these files on site. ☐ Yes ☐ No
Full name:
Position:
Contact details:
Signature:
Date:
Section 6: Assessor observations

Your assessor will complete this section during their workplace visit.
Assessor observation checklist
Your assessor will observe you providing support to at least one of the people you are basing this assessment on.
Did the student: Yes / No Comments about what you observed
Use a manner that develops and maintains trust? ☐ Yes ☐ No
Apply person-centred care approaches to all interactions with people living with ☐ Yes ☐ No
dementia?
Achieve informed consent from the person or their authorised representative for
participation in this assessment?
Maximise engagement with the person living with dementia? ☐ Yes ☐ No
Prepare to provide support by: ☐ Yes ☐ No
● interpreting the person’s individual plan
● familiarising themselves with the specific needs and wants of the person
● identifying the person’s specific needs and wants for a stable and familiar
environment?
Utilise validation strategies to relieve distress and agitation? ☐ Yes ☐ No
Gain cooperation and provide reassurance to the person through the use of reality ☐ Yes ☐ No
orientation techniques?
Support the person to participate in activities which help to maintain their dignity, skills ☐ Yes ☐ No
and health.
Ensure the person’s safety and comfort while participating in activities? ☐ Yes ☐ No
Balance the autonomy of the person with risk taking during activities?
Provide support and guidance to family, carers and/or significant others while ☐ Yes ☐ No
participating in activities?
Minimise the impact of behaviours of concern? ☐ Yes ☐ No
Contribute to team discussions around the support, planning and management of ☐ Yes ☐ No
behaviours of concern?
Evaluate and review strategies which were put in place with support planning team to ☐ Yes ☐ No
minimise the impact of behaviours of concern?
Walk you through the process for reporting signs consistent with financial, physical or ☐ Yes ☐ No
emotional abuse or neglect of a person with dementia?
Report their observations informally to the supervisor at the end of the activities? ☐ Yes ☐ No
Comply with the organisation’s policies and procedures relevant to the tasks which you ☐ Yes ☐ No
observed?
Section 7: Personal reflection and self-care
In this section, you will reflect on your work placement and discuss the strategies that you used to monitor your own stress levels.
Personal reflection
Describe two things that you feel that you did particularly well when providing support to each person living with dementia during your work placement.
Describe two things that you think you could do better next time. How will you apply this learning to your practice in future?
Describe two strategies that you used to monitor your own stress levels while providing support to people with dementia during your work placement.
Describe two self-care strategies that you used while working with people with dementia during your work placement.
Add any other reflections you might have about your experiences in regard to this unit.

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Portfolio

CHCAGE005 Provide support to people living with dementia

About this document 4

Student details section

Student name: Mujahid Ali

Name of RTO: Lead College

Trainer/assessor name: Carol

If this portfolio is found, please contact me using the details below:

Work placement information

Supervisor: this icon indicates that the supervisor needs to do something.

There are seven parts to this portfolio document:

● Section 4 – Behaviours of concern

● Section 5 – Supervisor report

● Section 6 – Assessor observation

● Section 7 – Personal reflection and self-care.

Name of work placement: Uniting

Name of supervisor: Adverd Mark

Person 1 identifier Jessica Robert Age: 78

Describe this person’s experience of dementia.

Comment on and endorse Section 1.

Name of work placement: Sunshine Care Facility

Name of supervisor: John Walker

Person 1 identifier Age:

Describe this person’s experience of dementia.

Comment and endorse Section 2.

Comment and endorse Section 2.

Comment and endorse each

Comment and endorse each

What were the potential triggers for the

Were the behaviours needs-based? If so,

What strategies did you use to minimise the

How did you reduce the potential impact of

What contribution did you make to team

How did you comply with reporting and

Comment and endorse Section 4.

What were the potential triggers for the

Were the behaviours needs-based? If so,

What strategies did you use to minimise the

How did you reduce the potential impact of

What contribution did you make to team

How did you evaluate and review strategies

Comment and endorse Section 4.

During the activities described in their portfolio, the student:

Do you have any feedback for the student?

Tick one only:

Section 6: Assessor observations

Assessor observation checklist

Did the student: Yes / No Comments about what you observed

Use a manner that develops and maintains trust? ☐ Yes ☐ No

Maximise engagement with the person living with dementia? ☐ Yes ☐ No

Prepare to provide support by: ☐ Yes ☐ No

● interpreting the person’s individual plan

Utilise validation strategies to relieve distress and agitation? ☐ Yes ☐ No

Minimise the impact of behaviours of concern? ☐ Yes ☐ No

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