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Steps For
Troubleshooti
Presented by- Lia Zeng ( Wathone
Me )

ng
Find out the problem
A very important step

Common
• System not getting a proper

problems:
power supply
• Window does not load
• System running slow
FIND OUT
THE
• Computer restarts on its own
PROBLEM
• System running slow
• Error message displayed
 Categorise Your
Problem
Hardware
• Check the power supply
problems
• Check whether devices are
connected properly
• Ensure the during the startup
Related
problem
s
Software
process all the peripherals
attached are recognized properly

• Check the operating

Problems
system
• Check the software files
• Check the devices drivers
are properly installed
 Check the service
manual
The service manual contains instructions
for troubleshooting and service
For
information

• If the computer is not

example:
able to recognize any
device attached, like CHECKING THE
a printer SERVICE
MANUAL
• Then you should
search the service
documentation for
this issue
• It will tell be able to
tell you the most
 Last 2 Steps

Back to its
• Make on change at a time
original state
• If the change doesn’t solve the
problem
• Restore back to its original state
Related
problem Call an
s • If you feel like you will not
Expert
be able to solve the
problem
• Solve the problem in your
computer
• Call a technician