Business Proposal Baggage Home Delivery Service

At AirLift Service Ltd, we understand the frustration and inconvenience caused when airline
passengers' luggage goes missing during their travels. We are pleased to present our
comprehensive and efficient baggage home delivery service, designed to alleviate the stress of lost
luggage and ensure a seamless experience for affected passengers.
Our dedicated team of professionals is committed to providing swift and reliable delivery of lost
baggage, directly from the airport to passengers' doorstep. With our extensive network and
streamlined processes, we offer a personalized and hassle-free solution for the safe return of
belongings to their rightful owners.

Proposal Highlights:

1. Reliable and Efficient Delivery: We pride ourselves on prompt and dependable delivery
services. Our experienced team meticulously tracks and transports luggage, ensuring a
swift and secure journey from the airport to passengers' homes.
2. Personalized Service: We understand the value of personal belongings and aim to deliver
them with utmost care and attention. Our dedicated staff handles each item as if it were
their own, ensuring that all belongings are treated with the highest level of respect and
professionalism.
3. Seamless Integration: We seamlessly integrate with airlines' baggage claim systems,
allowing us to proactively identify and retrieve lost luggage. This integration minimizes
delays and expedites the return process, providing a seamless experience for both
passengers and airline partners.
4. Advanced Tracking Technology: Our state-of-the-art tracking technology enables real-
time monitoring of luggage during transit. Passengers can conveniently track the progress
of their delivery through our user-friendly online platform or by contacting our responsive
customer support team.
5. Customer Satisfaction: We prioritize customer satisfaction and are dedicated to delivering
exceptional service at every step. Our friendly and knowledgeable customer support team
is available around the clock to address any concerns or inquiries, ensuring a smooth and
positive experience for passengers.

Conclusion:
At AirLift Service Ltd, we strive to redefine the way lost baggage is handled, providing a reliable
and efficient home delivery service that brings peace of mind to passengers. Our commitment to
excellence, personalized approach, and advanced technology make us the ideal partner for airlines
and passengers seeking a seamless baggage recovery solution.
We look forward to the opportunity to serve you and your valued customers. Together, let's
transform lost luggage incidents into moments of relief and satisfaction.
Contact us today to discuss how our baggage home delivery service can benefit your passengers
and enhance your overall customer experience.
[Contact Information]
[Website]
[Phone Number]
[Email Address]

Workflow:

Final listing, tag Follow SOP of

Company
and segregate (Airlift Service
Notification representative
according to the Ltd) all baggage
received will collect
home address is expected to
baggage
of passengers be delivery.

This service is the part of achieving customer service recovery, provided when passenger baggage is
mishandled. As a stockholder this company will ensure to keep passenger update upon arrival and till
baggage delivered, airline will provide the list of passenger baggage short shipment with relevant details
such as tag number, passenger name, phone number and home address.

The moment we (AirLift Service Ltd) get notification from airline with the list of passenger baggage arrival,
the representative of ( AirLift Service Ltd ) will visit the airport and collect all baggage from Airlines and
restore the baggage at (AirLift Service Ltd) store, customer service office of (AirLift Service Ltd) will do
the final list, tag and segregate according to the home address of passengers, and communicate with all
the passengers to allow them to expect their baggage to arrive within the time mentioned.

According to the SOP of (Airlift Service Ltd) all baggage is expected to be delivered within 24 hours for
deliveries inside Dhaka city and 72 hours for deliveries outside Dhaka.

Airlift Service Ltd will assist airlines for repair and replacement of damaged bags as well.
Logistics Support
To establish an office the following logistic support need to be available

1. Office at Uttara for a store room and customer service office

2. 2 Covered van and driver to be available for 24 hours
3. 3 shift staff available to cover 24/7 service
4. PC or laptop with Wi-Fi service is need to me available
5. Mobile phone need to be given for staff on operational duty

Operational Cost (OPEX) Approximate

AA. Office rent -BDT 40,000

BB. Two covered van with driver (Rent) -BDT 80,000

CC. Staff engagement -BDT 150,000

DD. Mobile phone and bill -BDT 15,000

EE. Food allowance for Staff engaged outside Dhaka -BDT 15,000

DD. Paper. Pen -BDT 10,000

Capital Expense (CAPEX) Approximate

AA. Laptop or PC

BB. Two Mobile Phone set

CC. Office Furniture (Two Desk table and Chair)

DD. Photo Copy machine

EE. Printer

FF. 4 piece of 20 feet chain and lock for safeguard of baggage at store

Market offer Pricing:

Areas Rate per Passengers Maximum 02 Luggage (TK)
Dhaka Metropolitan Tk. 3800
Dhaka District Tk. 5100
Dhaka Division Tk. 6800
Chittagong Division Tk. 8300
Khulna Division Tk. 9300
Rajshahi Division Tk. 9500
 Barishal Division Tk. 9500
Sylhet Division Tk. 8300
Rangpur Division Tk. 10000

Offer letter to Airlines:

Ref : /OFFR/AL/0318-02

Date :

To

Station Manager

Hazrat Shahjalal International Airport

Kurmitola, Dhaka
Sub: Quotation for Luggage Transportation/ Delivery service for your Airlines Passengers.

Dear Sir,

We are pleased to submit a proposal for Transportation of Baggage delivery service for your
valued Passengers allover Bangladesh.

Offered Services:

1. We will deliver the luggage to your passengers in same condition; we receive from your
reputed carrier.
2. We will arrange dedicated operation team to, deliver the Luggage and meet your need.
3. We will be using secured warehouse Storage at Uttara & from there, direct to doorstep
of valued passenger.
4. 24/7 operation support office & control center will be available. Our Operational team
formed by EX Airline staff, this will ease up communication with and understand your
need.
5. All bags will be plastic wrapped from airport by us, to make it more secured.
6. We will carry the luggage’s through own number of pickup vans, Micro-bus, Probox,
Sedan, Cover Van, Truck. In addition, we have arrangement with S.A Paribahan &
Sundarbon reputed Courier Service of Bangladesh.
7. We will ensure delivery of luggage within 24hrs in Dhaka metropolitan & within 72 hours
to all districts. (*)
8. We will assist airlines for carrying and loading of baggage at Arrival Level of HSIA.
9. We. (*)will assist airlines for repair and replacement of damaged bags
10. We also offer variety of services mentioned in brochure attached.

Our Offering Rate for estimated Organization:

Areas Rate per Passengers Maximum 02 Luggage (TK)

Dhaka Metropolitan Tk. 3800
Dhaka District Tk. 5100
Dhaka Division Tk. 6800
 Chittagong Division Tk. 8300
Khulna Division Tk. 9300
Rajshahi Division Tk. 9500
Barishal Division Tk. 9500
Sylhet Division Tk. 8300
Rangpur Division Tk. 10000

Terms & Conditions:

01. That the 2nd party will bear all expenses such as fuel, Oil, Tax, Parking Charge etc.
02. That the price is quoted by the 2nd party including Tax and excluding 15% VAT.
03. That the rate of carrying luggage would be increased 05-15% per year depending on
expenses. (*)
04. We will repair and replaced damaged bag within 03-07 days time line. (*)

NB: (*) Other conditioned applied detailed in agreement. We will forward the agreement draft if
you required.
We are confident that the quoted price will suit your choice and give the product a definite
mileage. We are always committed to provide you our best service & full co-operation at any
time in future.

Thanks and regards