Daily Report on 17 May 2024

Friday MTD YTD GOAL

17-Mei-24 Customer Service 80,9% 80,5% 70%
HYSAT Cleanliness 97,9% 97,7% 98%
AM Fenti Working Order 89,4% 90,7% 89%
PM Albert NPS 76,6% 78,2% 70%
Night Kevin
VIP ARRIVAL 17 MAY 2024

VIP Photo Guest Name Room Title Membership Arrival Departure ETA & Flight Details Stay at PHJ Stay at Hyatt Remarks

***F&B***
- Guest likes Fried Egg For Breakfast and Chamomile Tea
- Please be attentive during breakfast and suggest differents menu options
GB Mr. Zhongqian Zhao 2829 Bytedance Technology Globalist 17-May 23-May 15.00 4th N/A
***Rooms***
- Prefers Room On A Higher Floor and guest Prefers A Quieter Area/wing

***General***
- Guest loves recognition
- During the stay, Mr. Horton also request to not touch things on the table including
GB Mr. Newman Horton Globalist amenity/food. Please do not remove it from the room until guest allows.
- Ms. Silva's favorite flowers are roses and sunflowers. Favorite color is Tiffany Blue.

***F&B***
-Mr. Horton & Ms. Silva do not consume alcoholic beverages currently.
3105 N/A 17-May 24-May 16.00 1st N/A
-Ms. Silva loves macarons, kombucha, coconut water and drinks made with coconut water
and coconut milk. Drinks almond milk.
- Ms. Silva does not eat pork and generally avoids breads with gluten.
- Ms. Silva's favorite Thai dishes -- she loves Bu Pad Pong Karee, Tom Kha Gai, Panang Curry
- Ms. Zaira Silvia - with Kung, and mangoes and Mango Sticky Rice (both Mr. Horton & Ms. Silva love Thai
mangoes and mango sticky rice).

EX Mr. Ilham Siregar 2720 N/A Explorist 17-May 18-May 15.00 7th N/A N/A

**Rooms**
- Guest prefer room with a nice view
EX Mr. Shao Qin Sheng 2807 Bytedance Technology Explorist 17-May 21-May 15.00 1st N/A
***F&B***
- Guest Prefers Drink Ice Americano / Hot Lemon Water During Breakfast
- Guest Likes Negroni And His Wife Love To Drink Chardonay

**Rooms**
DS Ms. Kaylee Medina 3209 N/A Discoverist 17-May 18-May 15.00 1st N/A
Guest prefers quite room

V3 Mr. Totok Haryanto 2704 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Ms. Fatati Sriwahyuni 2601 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Ms. Febritto Sutjahjono 2820 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Mr. Kombespol Ronny Azwawie 2819 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Mr. Kolonel David Cokabo 2801 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Mr. Gunawan Saichu 3101 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Mr. Yudhi Pramono 2529 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group
 V3 Mr. Ari Rachmad 2901 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Ms. Sri Dewitati 2709 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Ms. Intan Stiastuti 2519 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Mr. Heruwanto 2520 Bank Indonesia N/A 17-May 18-May 13.00 1st N/A VIP of Bank Indonesia Group

V3 Mrs. Vera 2815 N/A N/A 17-May 18-May 15.00 1st N/A Celebrating Anniversary

V3 Mr. Aldies Sageri 2620 Vice President at PT. Mandiri Sekuritas N/A 17-May 18-May 15.00 1st N/A Booked by Pak Samuel Tanoe

Co-Founder & Managing Partner at August 17-May 19-May 15.00 Celebrating Wife Birthday Occasion
V3 Mr. Budi Cahyadi 2929 N/A 1st N/A
Jakarta - Wife name: Ms. Welly

IU 757
V3 Ms. Gusti Ayu Suci Sinti Dewi 3222 N/A N/A 17-May 19-May 11:00 1st N/A Related to Masters of Food & Wine Event
Blue Bird

AK 380
V3 Ms. Javier Alexandria 3203 Bartender at OTO Philippines N/A 17-May 20-May 08:05 1st N/A Special Guest for Masters of Food & Wine Event
Blue Bird

AK 380
V3 Mr. Joseph David Abalayan 3018 Bar Manager at OTO Philippines N/A 17-May 20-May 08:05 1st N/A Special Guest for Masters of Food & Wine Event
Blue Bird

V3 Ms. Marlene Pool 3217 Operator at Grand Hyatt San Fransisco N/A 17-May 20-May 15.00 N/A N/A Hyatt Employee Reservation

VIP ARRIVAL 18 MAY 2024

VIP Photo Guest Name Room Title Membership Arrival Departure ETA & Flight Details Stay at PHJ Stay at Hyatt Remarks

*** General***
- Guest Likes To Be Recognized. Please Call The Guest Pak Hans Siddarta
***Rooms***
Lifetime - Please Set Up Extra 2 Water
LG Mr. Hyang Suwita Siddharta 2915 N/A 18-May 21-May 08.00 30th 85th
Globalist ***F&B***
-Guest Likes Cafe Latte And Fresh Young Coconut
- Mrs. Siddharta Likes White Wine.
Set White Wine By Ird.
***General***
- Guest like efficient service and being recognized
- Express check in / check out, folio only sent by email
GB Mr. Harshet Lunani 2920 Founder of Qoala Globalist 18-May 19-May 15.00 2nd 49th
***F&B***
- Guest prefer white wines and sparkling water

GB Mr. Jedadiah Dowden 2820 Network Engineer at Tesla SpaceX Globalist 18-May 20-May 15.00 4th 4th N/A

EX/V6 Mr. Pedro Amirato 2810 N/A Explorist 18-May 25-May 15.00 1st N/A Long Stay Guest

Military Aircraft Sales Manager at Airbus ***Rooms***

DS Mr. Pablo Rivera 3124 Discoverist 18-May 20-May 15.00 1st 8th
Defence and Space Gues prefer high floor and room near elevator

Hyatt Prive Reservation

V2 Mr. Robin Agne 2821 Hyatt Prive N/A 18-May 19-May 15.00 1st N/A
Guest Celebrating Birthday occation
 V3 Ms. Ida Ayu Putu Puspa Manuaba 2603 Assistant Sales Manager at Andaz Bali N/A 18-May 19-May 15.00 1st N/A Hyatt Employee Reservation

VIP ARRIVAL 19 MAY 2024

VIP Photo Guest Name Room Title Membership Arrival Departure ETA & Flight Details Stay at PHJ Stay at Hyatt Remarks

GB Mr. Hengming Dai 2715 N/A Globalist 19-May 20-May 15.00 1st N/A N/A

EX Mr. Qin Zhou 2704 Bytedance Technology Explorist 19-May 22-May 15.00 1st N/A N/A

DS Mr. Dean James 2617 N/A Discoverist 19-May 20-May 15.00 1st N/A N/A

SQ 964
DS Mr. Jan-Paul Jeffrey 2611 Head Marketing Asia at Spotify Discoverist 19-May 22-May 18:05 2nd N/A N/A
GB Alphard

DS Mr. Edward Dovey 2726 N/A Discoverist 19-May 22-May 15.00 1st N/A N/A

***Rooms***
- Highfloor
- Please ensure room smells fresh (no moldy, damp or humid smell)
Managing Director, Southeast Asia
DS Mr. Anders Gustav Back 2824 Discoverist 19-May 23-May 15.00 2nd N/A
Spotify
***F&B***
- Guest likes chocolate
- Dietary requirements: no coriander/cilantro

VIP & GEM IN HOUSE

VIP Photo Guest Name Room Title Membership Arrival Departure ETD & Flight Details Stay at PHJ Stay at Hyatt Remarks

Service Techniker at Romaco Pharmatechnik

GB Mr. Manuel Oswald 2805 Globalist 14-May 18-May 16.00 3rd 23rd N/A
GmbH

DS Ms. Pui Man Wong 3009 Senior Humanitarian Assistance Officer at Discoverist 14-May 18-May 12.00 1st N/A N/A
USAID

DS Mr. Susanto Ng Founder PT. Pesona Fantasi Harmoni Discoverist

2516 15-May 18-May 12.00 3rd 8th N/A

- Mrs. Viany Ng N/A N/A

V2 Mrs. Ulrike Wegner 3215 N/A N/A 15-May 18-May 12.00 1st N/A Suite Booker

V2 Mr. Jingoo Yeo 3029 South Korean Actor N/A 16-May 19-May TBA 1st N/A VIP of Addigtive Digital Agency

GA 422
V3 Chef Syrco Bakker 2716 Chef and Director at Syrco BASE Bali N/A 16-May 19-May 10:30 1st N/A Special guest Chef for Masters Food & Wine Event
SB Alphard

GA 422
V3 Mr. Moch Chaldy Prasetya 2517 Head Chef at The Seeds Bali N/A 16-May 19-May 10:30 1st N/A Special guest Chef for Masters Food & Wine Event
SB Alphard

VIP DEPARTURE

VIP Photo Guest Name Room Title Membership Arrival Departure ETD & Flight Details Stay at PHJ Stay at Hyatt Remarks

**Rooms**
GB/V6 Mr. Dan Yang Qu 2829 Google Inc. Globalist 13-May 17-May TBA 1st 48th
- Near elevator
 ***Rooms***
GB Mr. Mengzhi (Matthew) Xu 2920 Bytedance Technology Globalist 13-May 17-May TBA 1st N/A - High floor, quiet room and spacious room
- Make sure hot water working properly

GB Ms. Lina Ma 2615 N/A Globalist 16-May 17-May TBA 1st N/A N/A

***ROOMS***
- Likes large room with nice view

***FNB***
GB Mr. Andrew Chow 2920 N/A Globalist 16-May 17-May TBA 2nd 23rd
- Guest does not drink Alcohol

***OTHERS***
- Guest likes quick services always keep the time

***General***
- Guest is smoker, please be informed about smoking policy

EX Mr. Nicholas Brown 2815 Explorist 15-May 17-May 12.00 2nd 23rd ***FnB***
- Guest like 2 pcs egg royale for breakfast
- Guest like sweetener for coffee
- Guest loves meatballs

- Mr. Anuj Jain 3109 - 14-May 17-May 12.00 1st N/A Sharer of Mr. Nicholas Brown

N/A

- Mr. Ankur Parashar 2908 - 14-May 17-May 12.00 1st N/A Sharer of Mr. Nicholas Brown

- Mr. Pawel Kleczek 3110 - 14-May 17-May 12.00 1st N/A Sharer of Mr. Nicholas Brown

Diplomat Suite Booker

Head of Business Development at Global Power
V2/DS Mr. Vinit Ghandi 3229 Discoverist 15-May 17-May TBA 2nd N/A
Source Group ***FnB***
-Guest is Vegetarian

V3 Mr. Hadi Muliawan 3015 N/A Member 16-May 17-May 12.00 1st N/A Suite Booker

Concierge
V3 Mr. Wai Yin Vivian Ng 3204 Member 15-May 17-May 12.00 1st N/A Hyatt Employee Reservation
Hyatt Centric Victoria Harbor

LONG STAY GUEST

VIP Photo Guest Name Room Title Membership Arrival Departure ETA & Flight Details Stay at PHJ Stay at Hyatt Remarks

*** Rooms***
- Guest wants to have 4 Extra Bottles, Bath Towels and shower gel
- Please makesure AC set in the coldest temperature prior arrival
- Guest like to have fruit with banana as amenities
Lifetime
LG/V6 Mr. Yousuf Alshaya 3129 CEO of Alshaya Group International 7-May 18-May 16.00 9th 29th ***F&B***
Globalist
- Guest always order White Seabass with Garlic, Giner, Chili and Ketchup
- He always orders strong English Bfast Tea w/ hot milk on the side for bfast

***Others***
- Guest always wants a printed arabian newspaper

GB/V6 Mr. Zhao Zongrui 2629 Bytedance Technology Globalist 5-May 25-May 12.00 1st 30th Long Stay Guest

***Rooms***
- Prefer high floor, quiet room
- MUR and TDS by request
- Ask guest if guest want his telephone in the room to be set up as DND
GB/V6 Mr. Somei Watanabe 3120 N/A Globalist 7-May 26-May 16.00 5th 17th
***F&B***
- Guest always order alcohol beverage for breakfast, prefer light meal, and usually order
lunch from room service

**Room**
- Guest concern with WOH benefit, please always upgrade room whenever availble.
GB/V6 Mr. Jiahao Chai 2729 Bytedance Technology Globalist 12-May 23-May 15.00 3rd 3rd
- Guest Prefer to have quite room.

Long Stay Guest

***FnB***
GB/V6 Mr. Zi Ming Qi 2705 Bytedance Technology Globalist 13-May 31-May 16.00 3rd N/A
- Guest like americano for bfast

EX/V6 Ms. Xia Jingjing 2616 Bytedance Technology Explorist 6-May 24-May 12.00 1st N/A Long Stay Guest
EX/V6 Ms. Shimin Huang 2907 N/A Explorist 10-May 24-May 12.00 1st 1st N/A

EX/V6 Ms. Zimin Meng 3004 Bytedance Technology Explorist 11-May 18-May 12.00 3rd 2nd N/A

EX/V6 Mr. Xinrui Dai 3019 Bytedance Technology Explorist 12-May 19-May 12.00 1st 2nd Long Stay Guest

**Rooms**
DS/V6 Ms. Ellie Ngim 3226 N/A Discoverist 14-May 26-May 14.00 2nd 12th
Guest prefers room to be clean on daily basis

Information Management Specialist at US

V6 Mr. Raymie Jonte 2528 Member 15-Apr 16-Jun 12.00 1st N/A Long Stay Guest
Federal Government

V6 Ms. Liu Tian Yi 2927 Bytedance Technology Member 18-Apr 20-May 12.00 2nd N/A Long Stay Guest

Long Stay Guest

V6 Ms. Ziqra Raza 2727 US Embassy N/A 28-Apr 31-May 12.00 1st N/A
***F&B***
- Halal Foods

V6 Ms. Janelle Walikonis 2718 US Embassy Member 5-May 19-May 12.00 3rd N/A Long Stay Guest

V6 Ms. Elizabeth Manfredini 2726 N/A Member 11-May 18-May 12.00 1st 1st Long Stay Guest

V6 Mr. Benjamin Hemingway 2702 US Embassy Member 11-May 18-May 12.00 1st N/A Long Stay Guest

V6 Mrs. Fatou Sy 2725 N/A Member 11-May 18-May 12.00 1st 1st Long Stay Guest

V6 Mr. Charles Toth 3026 US Embassy N/A 12-May 19-May 12.00 1st 1st Long Stay Guest

VJ 854
Outlet Manager
V6 Ms. Dan Ha 2707 N/A 13-May 28-May 10:00 1st N/A Cross Exposure from Park Hyatt Saigon
Park Hyatt Saigon
Blue Bird

GROUP
Group Name Arrival In House Departure Remaks
Bank Indonesia - DPID KPO - - 16 Rooms 16 Rooms

Bank Indonesia - DPS 19 Rooms - - 19 Rooms

Bank Indonesia - DPPT 42 Rooms - - 42 Rooms

OJK - DSDM - 33 Rooms - 33 Rooms

Addigtive Creative 7 Rooms - - 7 Rooms

ADVENTIX 5 Rooms 1 Room - 6 Rooms

Trilogi Kreasi Indonesia - 1 Room 20 Rooms 21 Rooms

Guest Birthday
VIP/LP Photo Guest Name Room Business Membership Arrival Departure ETD Remarks

NONE
UPSELL
MTD Goal MTD Run Rate MTD Upsell Today Goal Propery Goal Progress Variance
212.587.257 116.580.106 77.407.410 6.857.653 36% 135.179.847

SHOWING ROOM

NONE
F&B PROMOTION

Savor The Flavors

Springs Flowers Afternoon Tea
Unforgettable Lunch and Dinner Buffet Experience
5-course IDR 295,000++
Available Monday - Saturday
Start from 14:30 - 17:30 PM
IDR 428,000++/person (Breakfast)
Save 15% with BCA Credit Card
IDR 499,000++/person (Lunch)
Available from April 18th - June 30th
IDR 598,000++/person (Dinner)
 MASTER OF FOOD AND WINE Season 1
Sunday Brunch
Welcomes Two Michelin-Starred Chef Sycro Bakker
IDR 909,000++/person
An eight-course immersive culinary journey at KITA Restaurant
Every Sunday from 12:00 PM - 15:00 PM
Available on Saturday, 18 May 2024. 18:00 - onwards.

DAILY REMINDER: Revenue / NPS / TOP20 / GROOMING