Defect Report Steps:

1. Identify the Defect:

Start by identifying and clearly defining the defect or issue you have
encountered. Make sure to provide a concise and accurate description of the
problem.

Example:
Defect Description: When clicking on the "Submit" button, the system displays an
error message instead of processing the form data.

2. Reproduce the Defect:

Reproduce the steps that lead to the defect occurring. This will help developers
understand the context in which the defect arises and facilitate its resolution.

Example:
Reproduction Steps:
1. Access the application using a registered user account.
2. Navigate to the "Contact Us" page.
3. Fill in the required fields (Name, Email, Message).
4. Click on the "Submit" button.

3. Provide Environment Details:

Specify the environment or system configuration in which the defect was
encountered. This includes information such as the operating system, browser
version, device type, and any relevant software or hardware configurations.

Example:
Environment Details:
- Operating System: Windows 10
- Browser: Google Chrome Version 93.0.4577.63
- Device: Desktop PC

4. Capture Screenshots or Recordings:

Take screenshots or record videos if visual evidence can help illustrate the
defect. Include these files as attachments to the defect report, as they can
significantly aid developers in understanding and resolving the issue.

Example:
[Attach screenshots or recordings illustrating the error message and the steps
leading up to it.]

5. Provide Expected Behavior:

Clearly state the expected behavior of the system or application in the given
scenario. This helps developers understand the intended functionality and compare
it to the observed defect.

Example:
Expected Behavior: Upon clicking the "Submit" button, the system should process
the form data and display a success message.

6. Note Actual Behavior:

Describe the actual behavior of the system or application when the defect
occurred. Be specific and provide details that highlight the deviation from the
expected behavior.

Example:
Actual Behavior: When clicking on the "Submit" button, the system displays an
error message stating, "An unexpected error occurred. Please try again later."
7. Provide Impact and Priority Assessment:
Evaluate the impact of the defect on the system, application, or end-users.
Assess its severity and prioritize its resolution accordingly. Use a defined scale
or rating system to indicate the urgency.

Example:
Impact Assessment:
- Severity: High
- Impact: Prevents users from submitting important inquiries through the
"Contact Us" form.

8. Include Additional Notes or Observations:

Include any additional notes or observations that might assist in the
understanding or resolution of the defect. This could include relevant log files,
error codes, or any related information that could be helpful.

Example:
Additional Notes: The error message is displayed consistently across multiple
attempts, and no error codes are shown in the browser console.

9. Submit the Defect Report:

Finally, submit the defect report to the appropriate channels, such as a bug
tracking system or directly to the development team. Make sure the report reaches
the responsible personnel and provide any necessary follow-up or clarification upon
request.

By following these steps and providing clear and detailed information, you can
effectively communicate and report defects, enabling developers to understand and
resolve them efficiently.