Hospitality — 1 Assignment Learner's Name Radhika Chaudhary course THe HOSPITALITY | Assessors Name Saurabh sir Taternal Verifier Name Sumiti ma‘am [Unit Number and Title Unit Hospitality = Room Wranagement ‘Assignment Title | Hospitality written assignment Outcome i . Number(s) and | LOL Explore the growth of the hotel industry LO2: Exami Statement(s) ne the effectiveness of front office services LO3: Investiga te the role of housekeeping LO4: Use Fidelio software for Hotel Room Management Date Set 16/05/24 _| Hand In Date 27/05/24 Learner Declaratio: rn Tcontirm that the work submitted for this assignment is my own. Learner's Name Radhika Chaudhary Date 2105/24 Tastruction Your assignment will not be accepted if it does not contain the list of source details of the text material referred to and the details of the people contacted in accomplishing this project and the tasks attached. Introduction Purpose7AIms + Explain the growth of the hotel industry worldwide + Compare the facllities of different types of hotels in India + Analyse the range of services provided by the front office to meet guest expectations, using appropriate terminology + Explain the importance of the role of housekeeping + Compare a range of amenities supplied for different types of guests + Demonstrate the reservation process through correct use of Fidelio. + Evaluate the benefits of technology to the hotel, staff,Hospitality — 1 Assignment and guests who come into contact with the front office. Backgroun | You have been selected as a Front Office Assistant of a 5 star dor Hotel. As part of your six months Probation you will undergo Scenario on the job exposure in Accommodation Operations & handle various situations which are typical to Hotel operations. On successful completion of this period you will be deputed as a Front Office Supervisor with independent responsibilities. Keeping this in mind you should take a lot of initiative & approach your assignments in an individualistic & creative manner. Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 1. Write your responses in the space provided below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can take upto One week to submit the Assignments Ques 1.Select two renowned chains of hotels (one domestic & one International) and trace its history right from the time of its inception. Also compare the facilities offered by the hotel chains. Write your findings below. (PASS)Hospitality — 1 Assignment Ans. THE ORIGINAL OWNERS WERE ENTREPRENEURS, HYATT VON DEHN AND JACK D CROUCH . VON DEHN WAS EAGER TO GET OUT OF THE HOTEL BUSINESS AFTER A FEW YEARS , SO HO SOLD HIS SHARE IN THE HOTEL TO JAY PRETZEL. JAY'S YOUNGER BROTHER DONALD SPRITZER UNDER JACK CROUCH'S MENTORSHIP AND ALONG WITH HIS BROTHER JAY. LOOL OVER DAY TO DAY OPERATION OF THE COMPANY AND ACQUIRED MOTELS AND HOTELS . Ques2. Explain how the Housekeeping department contributes towards earning hotel revenue. Write your findings below. The findings should not exceed 10- 15sentences, Also, describe a standard room in a hotel, exhibiting the basic amenities and facilities provided.(PASS) Ans.THE HOUSEKEEPING DEPARTMENT CONTRIBUTES TOWARDS EARNING HOTEL REVENUE BY KEEPING THE HOTELCLEAN ,FULFILLING NEEDS OF THE CUSTOMERS AND KEEPING THE CUSTOMERS SATISFIED WITH THE SERVICE . ~Hospitality — 1 Assignment Ques3.You have prepared a layout of a standard room as per the current scenario of the hotel industry. After analysing the guest supplies, amenities, decor and cleaning standards, design a standard room for future. (You can describe the layout in a few lines) Explainas to how the hotel with updated room facilities can create a niche in the industry. (DISTINCTION) OR Answer the Question below Design a brochure with specially designed packages to up-sell a hotel in the off- season. Explainhow the various packages will be successful in bringing business during the off-season. (DISTINCTION) Ans.NEW ENTRANTS, THE BARGAINING POWER OF BUYERS , THE BARGAINING POWER OF SUPPLIERS, RIVALRY AMONG EXISTING PLAYERS AND THE THREAT OF SUBSTITUTE PRODUCTS, TO PLAY A VITAL ROLE IN SHAPPING THE COMPANY'S FUTURE IN THIS CONTEXT EXAMINE THE VARIOUS CIRCUMSTANCESWHERE THE BARGAINING POWER OF BUYERS INDIFFERENTFORMS. HE IS ALSO KNOWN FOR HIS DISCOVERY OF THE PHOTOELECTRIC EFFECT, FOR WHICH HE WON THE NOVEL PRIZE FOR WHICH HE WON THE NOVEL PRIZE FOR PHYSICS IN 1921 MANAGER INGE ELECTRICAL PRIVATE LTD.