HOUSEKEEPING ASSESSMENT - TEST 2 Each question carries % mark. Total marks 20} Student’s Name: Radhika Chaudhary Batch Code: U-1 Centre:_kapoorthala Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 1. Write your responses in the space provided in/below the questions 2. Review your answers before submitting the Assignment A EFillin the blanks . Aco-operative attitude is essential for teamwork. . Housekeeping _is the backbone of the hotel. . Another name for a cupboard isclaset___. . The Housekeeping department is a.aperational centre. . The control desk is in-charge of the Housekeeping department. . Acabana__is a room near the swimming pool. Atriplet is a room meant for three persons. . The executive suite has a work station set up in the living room. |. The_control desk section looks after Lost & Found guest property. 10.The room attendants is responsible for checking guest rooms. 11.The room attendant keeping all room linen and supplies on a_daily basis__. 12. pen. and_pencils are items placed in a Stationery Folder. 13. flower arrangement is the art of arranging flowers and foliage. POnNAnaAWNE B_Choose the correct alternative 1, This department is the backbone of the hotel. O Front office [1 Housekeeping Write the correct choice: __Housekeeping“ Housekeeping keeps stri Guest Room Keys. Write the correct choice: ict control of Which keys. Master Keys lest room keys om attenda 4. Staff are constantly exposed to guests at close Proximity and hence need to maintain a high level of Personal hygiene 01 Premises typi ; yeiene Write the correct choice: pe, 'sOnal hypii x ° S. An attribute that in difficult situations helps in diffusing the explosive moment. Attitude O tact and Diplomacy Write the correct choice: Tact and diploma 6. Another name for curtains. L] Upholstery Write the correct choice: 1 Drapes Drapes. 7. This person is responsible for cleaning the Public areas. Houseman Room Attendant Write the correct choice: Houseman 8. This room has a balcony attached to it. Standard Room UO. Lanai Room Write the correct choice: __Lanai . 9. This room has multi-utility furniture. Studio room 1 Twin Room Write the correct choice: _ Studio room. 10. This section of Housekeeping keeps control of Master Keys. Horticulture 1 contro! Desk Write the correct choice: __Control desk. 11. This section of Housekeeping is responsible for providing clean myLinen room Laundry Write the correct choice: _Laundry. 12, Beverages are kept in the . Ls In-room safe Mini-bar Write the correct choice: Mini-bar_. 13. This type of flower arrangement can be used on a restaurant table. C1 Horizontal Crescent Write the correct choice: Horizontal C_Answer in one sentence 1, What are the functions of Housekeeping? Ans,_Function of housekeeping is to maintain cleanliness and aesthetic upkeep of the entire hotel. 2. Name the two additional services offered to a guest by Housekeeping? Ans,___Laundry and food & bevarages are the additional services offered to the guest by housekeeping, 3. What does a room mean to a guest? Ans._To a guest room means Comfort , Cleanliness & hygiene , Privacy Safety & security, and convenience _. 4. Who heads the Linen Room? Ans._Laundry Supervisor heads the linen room. 5. What is ‘linen’? Ans._Linen is a type of fabric which is used to make pillowcase , bedsheets table clothers etc, 6. Which sub-section of Housekeeping earns direct revenue? Ane Guact enam aarne diract revenue9. What are the functions of the Horticulture section? Ans.__Horticulture section takes care of landscaping , flower arra ngements and supplies the fresh flower bouquete if required, 10. List 3 items of furniture kept in a hotel guest room? Ans.___Bed , Sofa , and T; are furnitures kept i uest room, 11. List 3 guest room amenities? Ans._ Television Air-conditioner , and wi-fi, 12. List 3 bathroom amenities? Ans._ Shampoo Conditioner Shower gel are bathroom amenities. 13.Generally how Many sheets are used to make a bed? Ans.__Genrally three sheets are used to make a bed . 14. Name any 3 types of flower arrangements? Ans._ Three es of lower ar nger i; + triangular Ments are ho; zontal , vertical ind