LeamerName Arushi Raj Course Title HTCS Assessor Name AMIR SIR LV.Name SUMITL MA'AM Unite. & Title Unit’, AirTravel management OutcomeNumbers& | UNITS: Statements LO1-Examine the functions ofinternationaltravel organizations within the airline industry LO2- Demonstrate knowledge of aviation geography and associated terminology. LO3- Examine documents and regulations used in airtravel, LO4- Explore the options avaliable when planning anitinerary and makinga booking. IssueDate ith January 2024| SubmissicnDate Oth January 2024 Leamer’ Declaration Tconfirm, the contentsof the finalassignment submitted, sbased on persanalresearch and analysis. LearnerName "ARUSHI RAJ Date | 20/01/24 | Batch Code Ua Ref.1D | suns instruction Yourassignment wil notbe accepted if itdoesnotcontainthetstat source detailsafthe text materiaireterredto and the details of the people contacted in accomplishing this projectand the tasks: attached. Purpose & Aims Explain the functions. and responsibiliiesaf travel organisations Evaluate the importance of intemational aviation conventions Demonstrate knowledge of the geography ofthe aviation industry Use appropriate terminology associated with theaviation industry.my ‘© Using timetables and tariffs produce a detailed itinerary and tickets for a minimum five day tour, “You are working in an Air travel organization like a Travel agency or a Background ‘Tour Operating company as a counter staff. Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION 1, Write your responses in the space provided below the questions 2. Review your answers before submitting the Assignment TIMELINE: You can take upto One week to submit the Assignments Question, 1. A customer walks-in: he/she wants to go out on a tour with family. Plan the trip according to the passenger's necessities: ‘A) You are required to write about any 2 countries, travelling to two respective cities in each ofthe. The cheice of Countries/cities should have some history and tourist attractions. *Note: Minimum 2 and maximum 6 destinations in each city. (PASS) B)Each country has its own travel set of laws: be explicit in explaining how to Feach that countryalong with the customs, currency, and the airport tax regulation policy {if required). (PASS) C)Prepare itinerary for the client Itinerary prepared for the client should have Day to Day itinerary for the passenger with a returnjourney planned from the home country.(PASS) Dethi to Russia and Russia to Mongolia and Mongolia to Delhi. ‘Suggested Duration : 3 weeks Price: IMR 3,50,000 perperson (Inching flight tickets , accommodation , Meals , transportation and 24x7 support during your trip.)= Emirates airline : 12:00 hours Dethi (DEL) Domodedowo ( DME) tayover at Dubai (Moscow) ‘FROM Russia To MONGOLIA ‘AEROOT RUSSIA AIRLINE 6200 (MOSCOW SHEREMETYEVO {SVO) xv--wenvnvevrmnmne=ULAN BATOR (VEN) ‘Now sToP ‘From Mongotia- Delhi (MIAT Mongolian airine 12H 35M ULAN BATOR (ULN) ‘DELHI (DEL)Ci Documents required : Passport , Tourist visa , health certificate (Passengers entering oF transiting i= Russian Fed, must have a negative COVID-19 PCR test result taken at most 3 days before arrival. The test result must be in English or Russian. A notarized translation to Russian is accepted) Place wisited : Moscow , St. Peterburg, Gobi desert , Darkhan, Ulaanbataar. vere Flag Cariravorry Moscow Currency Russian uate (RUB) Loca TiMe OMT 42/412Customs Import regulations: Free import by persons of 18 years and older: 1.400 cigarettes or 200 cigarillos or 100 cigars or 500 grams of tobacco products ifonly one type of tobacco products is imported (otherwise only half of the quantities allowed); 2. only for persons of 21 years and older: alcoholic beverages: 3 liters; 3. a reasonable quantity of perfume far personal use; 4. goods up to an amount of EUR 10,000.- for personal use only; 5. caviar (factory packed) max. 250 grams per person, istory of Russia : The history of Russia begins with the histories of the East Slavs. The traditional start-date of specifically Russian history is the establishment of the Rus! state in the north in 862, ruled by Varangians. The territories of the Grand Duchy of Moscow became the Tsardom of Russia in 1547.The Russian republic was established immediately after the Russian revolution of 1917 and became a union republic in 1922. Russia, or the Russian Federation, isa country spanning Eastern Europe and Northern Asia. It ls the largest country in the world by area, covering over 17 million square kilometres, and encompassing more than one-eighth of Earth's Inhabited land area, Population : 146,962,000President :Madimie Putin Prime Minister : Tourism in Russia ‘According to the world tourism organization, Russia was the sixteenth-most visited country in the world, and the tenth-mast visited country in Europe, in 2018, with over 24.6 millon visits. Russia was ranked 39th in the Travel and Tourism Competitiveness Report 2019. According to federal agency for tourism, the number of inbound trips of foreign citizens to Russia amounted to 24.4 million in 2019.Russia’s international tourism receipts in 2028 amounted to $11.6 billion. in 2020, ‘tourism accounted for about 4% of country's: GDP. Major tourist routes in Russia include a journey around the Golden ring of Russia, a theme route of ancient Russian cities, cruises on large rivers such as the Volga, and journeys on the famous Trans-Siberian Railway Russia's most visited and popular landmarks include Red Square, the Peterhaf Palace, the Kazan Kremlin, the Trinity Lavra of St. Sergius and Lake Baikal, Attraction of Russia ; 1 MOSCOW ( 5 days) 2 St. Peterburg (6 days) MOSCOW HISTORY : Moscow, Russian Moskva, city, eapital of Russia, located in the far western part ‘of the country. Since it was first mentioned in the chronicles of 1147, Moscow has played a vital role in Russian history. it became the capital of Muscovy (the Grand Principality of Moscow) in the late 23th ‘century: hence, the people of Moscow are known as Muscovites. Today Mascow is not only the political ‘centre of Russia but also the country’s most populous eity and its industrial, cultural, seientifie, and ‘educational capita ‘The famous 3 places in Moscow 1) Kremlin 2) Red square 3) The museum of cosmonautics‘Moscow most recognizable structure is without adoubt the kremlin , a 15" century fortified complex that covers an area of 275000 square meters sorounded by walls built in the 1400s, the grand kremlin palace which has over 700 rooms was once home to the Tsar family and is now the official residence of the president of the Russian federation, although most heads of state choose to reside elsewhere. ‘The massive complex aiso includes many other buildings some of which are open to the public and can be visited regularly, Aside from three cathedrals and no, of towers ,a museum holding everything from the royal crown and imperial carriages to the ivory throne of Ivan the terrible: and Faberge eggs. Timing SAMLOSPM Address ul, Vosdvizhenka d.1 Moscow 121019 RussiaRed Square (Day 3) All of Moscow's main streets start at Red Square, so it's easy to see why this is considered the heart of the city. A massive space af 330 meters by 70 meters, the square is flanked by the Kremlin, Lenin's Mausoleum, two cathedrals, and the State Historical Museum, In 1945, a massive Victory Parade was held here to celebrate the defeat of Nazi Germany by the Soviet Armed Forees.St. Basil's Cathedral, one of the most recognizable buildings on the square, was built in 15SS. The unique cathedral has architectural details inspired by Bycantine and Asian design, as well as details that resemble those found in famous mosques. There are nine individual chapels inside the church, all decorated with colorful mural art. Both the square itself and the Kremlin are recognized as UNESCO World Heritage Sites. On weekends, there are sometimes stalls selling souvenirs and traditional items here, such as matryoshka (Russian nesting dolls), at the entrance of the square, ADDRESS Moscow , Russia 109012Museum of Cosmonautics (Day 4and 5) ‘At one point, Russia and the US were toe-to-toe when it came ta space exploration. While that might no longer be the case, the museum's amazing collection-which includes over 85,000 items-is still awe inspiring. Main exhibits include the space capsule used by Yuri Gagarin, the first human to travel into ‘outer space; a USSR flag with moon fragments; a Soviet spacesuit; and a rocket propulsion unit from the 19605. A special two-story hall showcases sections af the Mir space station interior, and there are also ‘models of the first sputniks and 3 replica miniature spaceship. English-language tours are available, and there's also a Cinema Hall showing subtitled short films about the history of space exploration programs and the first manned space Might, The museum is located inside the base of the monument to the Conquerors of Space, which was built imost 20 years before the museum opened. Timing :10AM to 7PM Place : Prospekt Mira 111 Moscow Russia 129223 St. PETERSBURG HISTORY St. Petersburg was founded in 1703 by Peter the Great. The city's beginnings ‘were humble: only the Peter and Paul Fortress , designed by Swiss-ttalian architect Domenico Trezzini, ‘on the swampy land of Zayachy (Hare) island near the mouth of the Neva River. The tsar himself helped to build the fortress. 3 tourist places in St. Petersburg 1) State Hermitage Museum 2) Peterhof Palace +3) Vasilyevsky Island1) State Hermitage Museum (day 6 and 7) Founded when Empress Catherine the Great started acquiring works of art in the late 1700s, the museum didn't officially open to the public until 1852, Today, the Hermitage is the second-largest art ‘musetnn in the world after the Louvre, and it’s home toa collection of over three million items.The Hermitage technically occupies six buildings, although the main part of the museum (and the building most people associate with the museum) is housed in the Winter Palace, which served as the home of the Russian emperors until 1917, and it’s a massive structure with 1,500 rooms.in addition to French Neoclassical and Impressionist art, Flemish Baroque and Italian Renaissance exhibits, the museum also holds an impressive collection of Russian art from the 21th ta 29th centuries, a sizable 19th-century Egyptian antiquity collection, and a hall showcasing prehistoric art. The Hermitage has the largest collection of paintings inthe world, spanning many countries and centuries. 2) VASILYEVSKY ISLAND (day 8 and 9) Located just across the river from the city center and the Winter Palace and connected to the mainland by two bridges and a metro line, this small island is home to a number of landmarks and beautiful parks- including 2 Museum of Electrical Transport; the Peter the Great Museum of Anthropology andEthnography; the Old Saint Petersburg Stock Exchange; and the Baroque Menshikoy Palace, which serves as branch of the Heritage Museum and holds mainly 17°-century Russian art. ‘The Russian Academy of Sciences has several branches on the island, as well-and visitors might particularly appreciate visiting the Institute of Russian Literature, which holds original manuscripts of some of Russian’s most famous writers, including beloved poet Alexander Pushkin, 3) PETERHOF PALACE (Day 10 and 11) Located less than 30 kilometers from central St.Petersburg, the 18° century Peterhof Palace complex Consists ofa series of buildings, several formal gardens, and a total of 173 fountains fed by underground springs. Designed in the style of the Palace of Versailles, Peterhot is best known for its "Grand Cascade,” Which consists of 64 fountains located on a series of terraces outside the main entrance of the palace, The opulence of the palace itself can be discovered through a guided tour. It features 30 rooms decorated with truly impasing gold colors, lots of marble, and items brought back from Asia mixing in ‘with Baroque-style fireplaces and giant mirrors. Although it’s possible to take a bus toget here, you can also catch a boat from St. Petersburg. The ride takes 45 minutes on the Neva River and offers great views of the shoreline along the way. Day 12 Flight from Russia to MongoliaFlag Customs Import regulations: Free import by: 1 passengers of 18 years of age ar older: - 200 cigarettes, 50 cigars and 250 grams of tobacco; = liter vodka, 2 liters af wine, and 3 liters of beer; 2. all passengers:~old currencies, 1 per appropriate unit, which is not in use but only for collection purpose; personal effects. Capital Ulaanbaatar ‘Currency Tuerik Time GMT #7758 Telephone code 3876 Bank Closed on Saturday afternoon and Sunday History of Mongolia ‘Auunited Mongolian state of nomadic tribes was formed in the early 13" century bby Genghis khan and his successors controled a vast empire that included much of china Russia Central asia and the Middle East. Mongolia is known as the Country of lve sky. Attraction of Mongolia 1) Ulaanbaatar 2) Gobi desert 3) Darkhan CiUlaanbaatar History The history of Ulaanbaatar, the capital of Mongolia , dates to 1639 when it was first established as a moveable monastery, A balbalor ancient human statue was chosen as the ceremonical foundation site of the city when it settled in 1778 as its current location. 3 Tourist places of wlaanbaatar 1) Gorkhi -terelj National park 2) Genghis khan statue complex 3) Zaisan Memorial GORMME-TEREL) NATIONAL PARK (DAY 13 AND14) Gorkhi Tere!) National Park is located 65 km northeast of Ulaanbaatar by paved road. High granite stone mountains with forest-covered northern slopes, multitudes of wildflower meadows along with the spectacular shape rocks formed by wind is a favorite scenery for the visitors. Fast-flowing rivers and streams make the national park more beautiful, Things to do here : See Turtle Rock, Hiking Horse riding , Yak/ox cart tour, Rafting , Visit temple , Visit nomad ,Try Archery Genghis khan statue complex ( Day 15)Genghis Khan Statute complexis situated 54 km from Ulaanbaatar City, with the view of beautiful natural scenery on the bank of the Tuul River, 3 historical place where Genghis khan’s golden whip was found. Today, fora memary of the man of the millennium, a 40 meters high stainless steel statue of Genghis Khaan on 3 horseback is the largest among the statues in the world. inside the statue we ‘operate a restaurant, souvenir shop, two museums and conference hall. Visitors can go up the statue sing the elevatar or the stairs to the head of the harse where they can have @ panoramic view of the beautiful landscape.Zaisan Memorial (day 16) ‘The Zaisan Memorial isa memorial in the southern area of the Mangolian capital of Ulaanbaatar in the duureg (district) of Khan-Uul that honors allied Mongolian and Soviet soldiers killed in World War li, features a Soviet tank from a brigade paid for ty the Mongolian people. Darkhan Mistory = The city Darkhan was founded on October 17, 1961, as a second industrial center to reduce the migration pressure on the capital Ulaanbaatar. To do so, the existing sur (district) of the same name was dissolved, and its territory managed by the city authorities Famous tourist places of Mongolia 1) Kharagiin Khiid Monastery 2) Gobi Desert Kharagiin Khiid Monastery (Day 17)The Amarbayasgalant Monastery is situated at a distance of 360 kms from Ulsan Baatar, It ls a famous tourist destination. This monastery was built in between 1727 and 1736, Itis rated second important monastery in Mongolia. This museum is dedicated to the Mangolian Religious Bogd Gegeen. It had 27 types of smail and big temples. During those days this monastery was the biggest Centre for the Buddhists. it had around 1000 lamas residing here. They used to study and chant In this monastery Between the years 1930 and 1940, this monastery was sacked. Later in the year 1996 UNESCO nominated it as a Heritage Site, It was & period of GS years later that monks organized the Tsam Religious dance in this monastery. Local trains, motor vehicles and jeep are available to reach this tourist ‘spot The Gobi is overall a cold desert, with frost and occasionally snow occurring on its dunes. .. Additional moisture reaches parts of the Gobi in winter as snow is blown by the wind from the Siberian Steppes. These winds may cause the Gobi to reach =40 °C (=40F) in winter to 45 °C (113 *F) in summer.‘Question2 A), Give an explanation about the international travel organisations(Merit) IATA, =a] IATA TATA stands for International Air Transport Association, (ATA was founded by xistence from a special act the airlines in 1945. itis a non-governmental organization and draw its legal of the Canadian parliament,given royal assent in December 1945. The association has two main offices, ‘one in Montreal and the other in Geneva. AIMS To Promote.... Safe, regular and economical air transport for the benefit of the people Of the world, to foster air commerce and to study the prablems connected there with. To Provide..... Means for collaboration among the air transport enterprises engaged Directly or indirectly in international air transport services. To Co-operate,,, With international civil aviation organization and other international organizations. 1ATA roles in air transport Financial role :- It concemed with data collection and with many of the airines Common problems in regard to currency and exchange , taxation charges , insurance and statstes. Traffic services =OF crucial significance for the worldwide system is the whole series of Standardizativr, ‘measures-ticket format, airway bills and other Documents, plus uniform procedure ,baggage,and cargo Handlings. These activities are grouped under the generic heading of Traffic services. 1 Passenger services 2 Cargo services 3 Airport handting UFTAA (mewn reocnn oF Yaar Aas ‘socom UFTAA stands for Universal Federation of Travel Agent Association . UFTAA was founded in 1966 by merger of international federation of travel agencies (IFTA) and universal organization of travel agent association. The Alms Of UFTAA ‘To unite and reinforce National association and organization of travel agents. To act as a sole representative of the travel agency profession at International and Worldwide ‘To ensure the maximum possible cohesion , prestige , protection and development of theeconomic and sacial sphere for the tourist trade economy. PATA Pacific Asia Travel Association Pacific Area Travel Association was founded in the year 1951 to stimulate interest in the pacific region as a vacationtand,, and to develop , promote , facilitate travel to the many pacific destinations. Its headquarter established in San Francisco ,USA in 1953, PATA first Asian office was ‘opened in Manila, Philippines in the year 1976. ICAO International Civil Aviation Organisation created as a permanent body on April 4,1947 for the purpose of promoting the safe and orderly development of civil aviation throughout the world . ‘The agency headquarters are in Montreal,Warsaw Convention WARSAW CONVENTION BUREAU Warsaw convention is the carrier is able to the passenger jshipper or consignee , unless it can prove that it has taken all necessary measure to avela damage.tn 1929,the Warsaw convention an intergovernmental agreement concluded with several amendments and additions which include the liability of airlines for death or injury to passenger and for loss , damage or delay to baggage and cargo in most international travel. ‘The warsaw convention does not handle all legal aspects of the relationship between the airline ‘and the passenger, condition of contract which is printed on the passenger tickets include Hablity which {is not handle by the convention. For most journeys the convention limits the aitlines lability for loss af (or damage to checked in baggage to about 9$ or S euro per pound or to-200 Eurolapprox. $400) for unchecked hand baggage . Higher figures apply on US flights. Compensation for injury or death by the \warsaw convention at about 10000$ to 200005 on flight outside the US, But for any flight involving a stop in the US an airline has a maximum liability of 75000S . Montreal Convention The Montreal convention 1999 establishes airline liability in case of death or injury to. passenger, as well as in case of delay , damage or loss of baggage and cargo..The maximum baggageliability limit for checked and unchecked baggage is 1000 SDRs (1400 -1500S) per customer unless a higher value is declared and applicable charges are paid in advance. Special drawing rights in an International monetary fund currency unit, Chicago Convention CHICAGO CONVENTION AND TOURISM BUREAU In this convention nearly all countries active in international air transport , participated. The Chicago convention governs relation between states an technical as well as commercial subjects connecting International air transport such as Flying over territory of contracting states (air services),customes ,rules of the air spread of disease” Nationality of aircraft Facilitation ( customs , accident investigation etc.) Documents international standards and practices,including those for carriage of dangerous goods. Statistics , Finance , Technical assistance etc. 8)The client is probing to find how knowledgeable you are in the Travel Industry, to see if you are qualified enough to prepare this package for him. So he has put forward a new question for you. Please write your response/s below. (Merit)Ly + “Can you please explain ‘the freedoms of the air’ with regard to my package? Which freedomsare applicable to my route, using the route and airlines that you have chosen for my tourpackage? *Note ~ Please explain the different freedoms of the air and then present the applicable freedoms which are achieved in the package Answer- FREEDOM OF THE AIR Freedom Description Example The right to fly over a foreign A flight from Canada to Mexico, flown by a Mexican airline, country without landing flying over the United States. Ast The right to refuel or earry out maintenance in foreign fight from the United Kingdom to the United States, and country without embarking or Gasbeliesmaieie: flown by a British airline, refueting at an Irish airport. cargo. aed The right to fly from one's own A flight from New Zealand to Japan, flown by a |New country to ancther country Zealand airine. The eight to fly from another 5 : 4th Hadieeshatn A flight from Chile to Brazil flown by a Brazilian airine.. The right to fly oe A flight from Melbourne, Australia to Kuala Lumpur, Malaysia, with a stop in Denpasar, Indonesia, flown by a Bh foreign countries on afizht — Sasisvsan seine, Passengers and cargo may wavel originating orendingin one's ween Melbourne and Denpasar, with no intention to own country. continue on to Kuala Lumpur. san Aiflight from New Zealand to Colombia, flown by an airline ate tha ue — rel based in Chile, with a stop in Santiago, Chile, This can also 6th peso ey ‘3 pe be a flight by a Colombian airline flying under the Sth Happeah anes com EY somal cadsare by the Con ane wHeh Sons. uses the 6th freedom. modified tye rignt to ty between two Aight between two airports inthe United States, flown by sth an airline based in Canada, with a stop in Canada. places ina foreign countrywhile stopping in one's own country for non-technical reasons The right to fly between two me foreign countries, where the A flight between Spain and Sweden, flown by an Irish flights do not touch one’s own — airline. country. |Aflight operated by a South African airline between San ee nse a Terie Francisco and Cape Town, with aul stopin New York, ath creonnuingteane'soue, Passengers and carga may beard or disembark the fight in ial : New York, with no intention to board the flight to Cape my: Town, The right to fly within a foreign oth country without continuing to A flight flown between Paris and Lyon by a German airline. ‘one’s own country, Which freedom are achieved on my route Aseventh freedom of the air a flight between India and Russia , fiown by an Emirates airine. First freedom of air Right to fly over the foreign country without landing . Question3. Why do you think your package is of good quality? Can you please elaborate? Can you compare your package with a similar package of any other tour operator and tell the client of the advantages of your package.(Oistinction)my \Note- Give the highlights, advantages of the packages including the relevant measures taken ‘while making the package and how all those measures has helped package and passenger sdirectly or indirectly ie; by saving time, money, making the tour more interesting etc, Answer ‘Yes , no doubt our package is always of good quality .we have charged less cost of, travel . we include all the needs of our customer in one package like Accommodation , meals, ‘transportation , flight tickets , free events tickets etc. we have alliance with 5 star hotel in all countries and they offer special discount for our customers , we also give discount in flight tickets. We also have tourist guide in another countries so you don’t have to find the guide . we have 24x7 support for our customers . you will feel refresh after this trip ... Enjoy your trip with us. WE provide great value for money ‘It might be difficult to complete all tourist spot due to shartage of time: list to cover all the major tourist spots we includes luxury destinations it we make a complete We are giving you complete package ( Home country to back home country) Package includes Accommodation, meals, cab facilities, tourist guide, Air tickets and travel dnsaurance. We used to make accommodation in 5 star hotels.