Conclusion

Scribd presents a tempting proposition – unlimited access to a vast library of

ebooks and audiobooks. However, this study reveals a platform riddled with
limitations that significantly hinder the user experience. Inconsistent content
availability, an unreliable search function, and a lack of ereader integration
create a sense of frustration and undermine the core value proposition. Users
seeking a truly unrestricted and enjoyable reading experience are better served
exploring alternative platforms that prioritize user experience, deliver on their
promises of unlimited access, and integrate seamlessly with the broader ebook
ecosystem.

Recommendations

Based on the limitations identified, here are some recommendations for Scribd:

Clearly Define "Unlimited" Access: Revise subscription tiers and pricing structures
to accurately reflect what content is truly included in the "unlimited" plan.
Eliminate surprise paywalls and ensure consistent availability of all titles within
the chosen subscription tier.
Improve Search Functionality: Invest in refining the search algorithm to provide
more relevant and accurate results. Implement filtering options to allow users to
refine their searches by genre, publication date, and other relevant criteria.
Streamline Cancellation Process: Make canceling a subscription a straightforward
and transparent process. Offer clear instructions and easily accessible
cancellation options within the user interface.
Integrate with Ereaders: Partner with major ereader manufacturers to ensure
seamless compatibility with popular devices. This will enhance user experience and
cater to readers accustomed to specific ereader functionalities.
Enhance Offline Functionality: Develop a system for bulk downloading content for
offline use. This will improve accessibility and cater to users who read on the go
or in areas with limited internet connectivity.
By addressing these limitations, Scribd can evolve into a truly user-centric
platform that delivers on its promise of an "unlimited" reading experience.