Analyzing a

Process Model –
Staff Utilization

Business Process Management Master Class

 The three primary analysis techniques in BPM are as
follows…
1. Staff Utilisation - The proportion of an employees time spent
contributing to the provision of products and services.

2. Activity Costing - The identification and allocation of costs to each activity

undertaken for the provision of products and services.

3. Capacity planning - The identification and matching of FTE capacity to

customer demand for products and services.

Business Process Management Master Class

 By analysing how long an employee takes to complete a
task, you can look to reduce overall utilisation costs

Business Process Management Master Class