Analyzing a

Process Model

Business Process Management Master Class

 The three primary analysis techniques in BPM are as
follows…
1. Staff Utilisation - The proportion of an employees time spent
contributing to the provision of products and services.

2. Activity Costing - The identification and allocation of costs to each activity

undertaken for the provision of products and services.

3. Capacity planning - The identification and matching of FTE capacity to

customer demand for products and services.

Business Process Management Master Class

 As a BPM Analyst, you should be looking for the following
inputs to analyse processes
Scenario Information Activity Data FTE Information

Transaction Volumes and

Cost per activity Schedules
Throughput time

Constraints for Service Level

Resources per activity Costs
Agreements

Total Cost Cycle time of each activity Total Resources

Inputs and Outputs

Business Process Management Master Class