Australian Research Methodology Standards

Comprehensive Legal Risk Management and

Compliance Strategy - Project 3
STUDENT NAME:
BATCH:
TEACHER:

eVersity
Case Study: Sunrise Boutique Hotels Group Operational Records
About Sunrise Boutique Hotels Group:
The Sunrise Boutique Hotels Group is a chain of three boutique hotels situated in different parts of the city - Downtown, Riverside, and Uptown. Each hotel has its
distinct theme and caters to a mix of business and leisure travellers.
1. Downtown Sunrise:
 Size: 100 rooms
 Facilities: Rooftop bar, conference room, gym, spa
 Operational Issues: Two reported cases of food poisoning from the rooftop bar, a pending lawsuit related to a guest's injury in the gym, expired business
license.
2. Riverside Sunrise:
 Size: 75 rooms
 Facilities: Riverside restaurant, boat rides, swimming pool
 Operational Issues: Non-compliance with environmental regulations for boat rides, three instances of unauthorized parties in the banquet hall, a pending
case related to a drowning incident in the pool.
3. Uptown Sunrise:
 Size: 120 rooms
 Facilities: Underground nightclub, fine-dining restaurant, parking
 Operational Issues: Noise complaints from the neighbouring residential area due to the nightclub, four reported cases of car thefts from the parking area,
non-compliance with fire safety regulations in the restaurant.
Common Issues Across All Hotels:
 Inconsistent staff training on legal and safety procedures
 Lapses in renewal of some operational licenses
 Inadequate record-keeping on guest incidents and resolutions

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 LEGAL RISK ANALYSIS SPREADSHEET TEMPLATE

Legal Domain
Health and Safety Regulations, Business Licensing, Liability

Identified Legal Risk

 Food safety violations
 Food poisoning cases from the rooftop bar at Downtown
Sunrise.
 Pending lawsuit regarding a guest's injury in the gym at
Downtown Sunrise.
 Non-compliance with environmental regulations for boat rides at
Riverside Sunrise.
 Pending case related to a drowning incident in the pool at
Riverside Sunrise.
 Noise complaints from the neighbouring residential area due to
the nightclub at Uptown Sunrise.
 Non-compliance with fire safety regulations in the restaurant at
Uptown Sunrise.

Potential Consequences  Settlements and litigation costs for incidents of food poisoning
and injuries.

 Penalties for unregistered individuals and environmental

noncompliance.

 Settlement for the drowning incident as well as legal charges.

 Penalties and possible closure in the case of noise complaints

and violations of fire safety protocols.

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  Harm to company’s reputation.
Priority Level
High
(High/Medium/Low)

Recommended Mitigation  Conduct comprehensive reviews of each hotel's operations to identify and
Strategy address regulatory compliance gaps.

 Implement strict staff training programs on legal and safety procedures to

ensure consistent adherence.

 Establish and manage a centralised guest incident and resolution record-

keeping system to enable prompt action and legal defence.

 Hire legal counsel to manage open cases and offer preventive advice on
compliance-related issues.

 Immediately renew all operational licences that have expired and make sure
that all regulations are being followed.

Responsible Department
The operations, human resources, and facilities management
departments should collaborate with the legal and compliance
department to oversee the mitigation strategy as needed for its
implementation.

This template was provided by eVersity for the purpose of this project. All entries and content are the responsibility of the student.

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 COMPLIANCE MONITORING PROTOCOL SPREADSHEET TEMPLATE

Legal Domain
Health and Safety Regulations, Business Licensing, Liability

Compliance Requirement
 Observance of health and safety laws, in particular those
pertaining to fire safety regulations for the Uptown Sunrise
restaurant, environmental restrictions for boat rides in Riverside
Sunrise and food safety standards for the rooftop bar and gym in
Downtown Sunrise.
 Renewal of business licences for every hotel.
 Liability control, which involves taking care of ongoing legal
matters and instances where visitors are hurt or injured.

Monitoring Method
 Regular inspections by designated regulatory authorities.
 Hotel management conducts internal audits.
 Examination of court documents and incident reports.

Frequency
 Inspections every three months by health and safety authorities.
 Hotel management conducts biannual internal audits.
 Continuous examination of court records and incident reports.
Last Checked Date
April 10, 2024

Compliance Status
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  Regulations Concerning Health and Safety:
 Downtown Sunrise: Partially compliant (waiting on business
licence renewal and resolving issues with food safety).
 Riverside Sunrise: Complies in part with environmental laws
pertaining to boat tours.
 Uptown Sunrise: Only partially in compliance with fire safety
laws.
 Licences for businesses: Not in compliance (some have
expired).
 Partially compliant in terms of liability management (pending
lawsuits and unsolved events).
Notes
 Licencing expiring licences and resolving unresolved compliance issues
demand immediate attention.

 In-depth employee training initiatives are required to guarantee that safety

and regulatory protocols are followed consistently in every hotel.

 Enhancing the record-keeping procedures that are necessary for improved

incident handling and liability reduction.

This template was provided by eVersity for the purpose of this project. All entries and content are the responsibility of the student.

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 TRAINING PROTOCOL CHECKLIST TEMPLATE

Training Topic
Compliance with Local Regulations and Legal Obligations

Description
During this session, participants will learn about the laws and rules that
apply to running boutique hotels. Topics covered include food safety,
environmental laws, guest safety, licencing, and liability concerns. The
Sunrise Boutique Hotels Group-specific operational challenges will be
the focus of case studies and examples included in the material.

Target Audience
All staff members involved in hotel operations, including managers,
front desk staff, restaurant and bar staff, housekeeping, security
personnel, and facilities management.

Trainer
A consultant having legal knowledge of local regulations and business
norms, or an expert in hospitality law.

Duration
Half-day workshop (4 hours)

Training Date
April 24, 2024

Attendees' Feedback
Good feedback was given, and the staff thought the training was beneficial and educational.

This template was provided by eVersity for the purpose of this project. All entries and content are the responsibility of the student.

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