Digital Primer Series

Intelligence Technology
By the end of this unit, you will be able to understand Intelligence Technology, Key AI Technologies, AI
Stories & examples, Predictive Analytics and Prescriptive Analytics

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presentation are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.

This Slide Deck comprises of various images and texts sourced from sites like Microsoft.com, Wikipedia.com etc.
Topics covered

# Topics
1 Intelligence Technology
2 Key AI Technologies
3 AI Stories
4 AI Examples
5 Predictive Analytics
6 Prescriptive Analytics
Intelligence Technology
What is Intelligence Technology?

❑ A technology (device with software) which works on its own

using its own intelligence derived from various sources
▪ Can predict what happens in future
▪ Can prescribe what should be done
▪ Can also take actions based on information available

❑ Major Areas
▪ Artificial Intelligence
▪ Predictive and Prescriptive Analytics
Key AI Technologies
Teaching computers to see, hear, understand and reason

Vision
• the ability of computers to “see” by recognizing what is in a picture or video.

Speech
• the ability of computers to “listen” by understanding the words that people say and to
transcribe them into text.

Language
• the ability of computers to “comprehend” the meaning of the words, taking into
account the many nuances and complexities of language (such as slang and idiomatic
expressions).

Knowledge
• the ability of a computer to “reason” by understanding the relationship between
people, things, places, events and the like.
Intelligence Technologies - Case Study
How AI will shape your future… (1/2)

Cortana also knows

Set off the alarm to
that it’s your sister’s
wake you up with
birthday and she’s Cortana has also
ample time to read
ordered flowers to booked a
Your personal digital the latest news, get
be delivered later reservation for a
assistant Cortana your schedule
that day. (Cortana restaurant that you
reviewed your updates and book a
also reminds you both like at a time
calendar while you driver less taxi
about this so that that’s convenient
sleep. based on traffic
you’ll know to say, for both of your
projections to reach
“you’re welcome” schedules.
your office just in
when your sister
time
thanks you.)
Intelligence Technologies - Case Study
How AI will shape your future… (1/2)

One you reach the

When it’s time to take
office, you will put on A digital assistant like
a break from work,
a HoloLens or other Cortana will then
you’ll simply say, “Hey,
device where you’ll automatically prepare A smart device will
Cortana, please plan a
interact with your a summary of the monitor your health
two-week holiday.”
colleagues and clients meeting with tasks vitals. When something
She’ll propose a
around a virtual assigned to the is amiss, Cortana will
custom itinerary based
boardroom powered participants and schedule an
on the season, your
by mixed reality. Your reminders placed on appointment, and she
budget, availability and
presentation will be their schedules based will also track and
interests. You’ll then
translated into each on the conversation schedule routine
decide where you want
participant’s native that took place and the checkups and tests.
to go and stay based on
language, which they decisions the
your instructions and
will hear through an participants made.
she will do the rest.
earpiece or phone.
Data Science
Data Analytics Life Cycle

Business Data Data Modelling Visualization Analyses

Need Preparation Loading • Apply • Apply • Analyse data
Analysis • Identify data • Load data into statistical visualization and take
requirements, a Analytics models / techniques business
• Analyze the sources, algorithms decisions
Business tool
collect, cleanse
Analytics and transform
needs of each data
function
Business Analytics Use Cases

❑ Financial Analytics
❑ Retail sales analytics
❑ Marketing analytics
❑ Pricing analytics
❑ Behavioural analytics
❑ Financial services analytics
❑ Fraud analytics
❑ Health care analytics
❑ Risk & Credit analytics
❑ Supply Chain analytics
❑ Talent analytics
❑ Transportation analytics
Data Science

Data science is the exploration and quantitative analysis of all available

structured and unstructured data to develop understanding,
extract knowledge, and formulate actionable results.
Artificial Intelligence

A set of technologies that enable computers to perceive,

learn, reason and assist in decision-making to solve
problems in ways that are similar to what people do
Artificial Intelligence
Chatbot

A chatbot is an artificial intelligence (AI) software that can simulate a

conversation (or a chat) with a user in natural language through messaging
applications, websites, mobile apps or through the telephone.
Artificial Intelligence
Cortana Intelligence Suite

Information Big Data Stores Machine Learning Intelligence

Management and Analytics
Da ta People
Sources
Machine Cognitive
Data Factory Data Lake Store
Learning Services

SQL Data Data Lake Bot Web

Data Catalog Warehouse Analytics Framework
Apps
Mobile
HDInsight
Event Hubs (Hadoop and Cortana Apps
Spark) Bots

Sensors
Stream Dashboards &
a nd devi ces Analytics Visualizations Automated
Systems
Power BI
Da ta

Data Intelligence Action

AI Stories (1/4)
Example: DBS Bank

▪ Chat Banking on Facebook Messenger

▪ Security tips or reporting on Chat Banking on Facebook
Messenger
▪ Digibank virtual assistant on public website
AI Stories (2/4)
Example: ABB – Managing assets and Field Workforce

AI Platforms use by
“ABB”

ABB Ability Ellipse Service Cloud Field

Workforce Management Service Lightning

*ABB is Using AI Platforms to Help Its Clients Manage Their Field Service
Workforces
AI Stories (3/4)
LogiCloud – Transport Service Provider

Picture of a laptop screen with the home page of the LogiCloud interface with multiple
options like ‘Manage Orders’, ‘Track Things’, ‘Manage Proofs’, ‘Reconcile CoD’, ‘View Reports’
❑ Empowering Customers
▪ Single point of tracking across logistics partners that has brought about
efficiencies of time in the range of 30%.
▪ Service level scorecard of logistics partners that helps in better decision
making with an approximate cost savings of 15%
▪ Automatically generated PODs have helped shorten the billing cycles by 25%
AI Stories (4/4)
Mercedes-Benz – AI in Sales Processes

❑ Mercedes-Benz Improves Customer Service in the Trucks Division

with Artificial Intelligence
▪ Developed by the Microsoft Consulting team
▪ Project aims to
 Revolutionize the sales process at Mercedes-Benz through predictive analysis
based on internal and external data

Data Combined with Deliver consistence

Analysing license Right offers to right
Azure Machine information across
plate records clients at right time
Learning 180 service location
More AI Examples
Organizations using Microsoft AI
More AI Examples
Organizations using Microsoft AI
Thank you